Bought Elan ripstick 96 from Kevin yesterday. I demoed it during the day. He was very knowledgeable…read moreand picked a great ski based on my size and riding style Would buy from them again Also gave me a reasonable price

Great store and helpful staff. I purchased boots from here and staff was knowledgeable and has been…read morehelpful every time I've gone in. Cute clothing selection as well

Ray did it again! After an ankle fracture I needed adjustments to pick up space in my boots and…read moretighten screws. BRAVO! Excellent job Ray - THANK YOU! Ray added cork fillers to the sides that made the boots feel sturdy and snug - EXACTLY what I needed! Thank you Ray and Surefoot!

After a season of skiing, probably 50 days, the integrated Surefoot boot heaters ceased working!…read more One month one of them, and then next month the other one. Commendably the shop managed a fix, with external heaters and wires running up the outside of the liner, but that's not what I paid for or what I wanted. The problem with external wires is that when liners are removed or inserted it is very possible to dislodge a wire. That was part of the attraction of the Surefoot system in the first place. There is an engineering or production problem here, which needs fixing.

I bought a fleece from their website. They forgot to take the security tag off the fleece and…read moreignored multiple emails and phone calls asking for help. No response. At all. I guess why respond to a customer to help fix a mistake when they already have my money and can ignore me?

Bad exp w/ store supervisor (NEVIN) on Jan 16 (Sun) at approx. 3:34-4pm at the Killington Sports…read moreRetail Store located at base of Snowshed area. Most memorable was the fact that he threatened to have me removed from the store&accused the customer of trying to damage merch. THIS MAN IS INSANE. For clarification,Nevin is the only Store Supervisor;said he had no bosses/other people that he answered to or was supervised by.White/ Caucasian man w/tattoos at the lower base of neck.Pudgy overweight statue, approx.5'4"-5'8", reddish- brown hair (ginger),&Bulgy Blue eyes. - I went to the store intending to try on some goggles for purchase,scanned the selection & noticed him standing close by.I asked him if he worked here&he said he "sort of worked there."He said he remembered me bc I "took like 2 hrs just to buy a helmet hood the other day."The annoyed & exasperated tone of his voice was weird-you would think that a supervisor/employee would appreciate customers giving their money to the store.I got the impression that Nevin was angry that he had to even deal with customers-that they didn't just dump their money in the store & leave.Asking his assistance was like pulling teeth,so I ended up selecting 2 goggles from the stand while he watched.I was trying on both sets of goggles when I heard him say "Christ, how stupid are you, don't leave the goggles lying on facedown on the glass table."Definitely nasty & antagonistic about it.Nevin kept going on about how the goggles were so expensive&that I kept slamming them face down on the glass table even tho he repeatedly asked me not to do so. I didn't do that&he never said anything.I said I wasn't trying to damage the merchandise& he shouldn't accuse me of doing so;I was trying both goggles with the intention of buying them; obviously knew now how expensive lenses were &how to care for them.I said they had probably tipped over after I placed them on the table.He disagreed w/ this & we went back&forth arguing. Our voices were rising&there were other customers in the store.He kept stating variations of how stupid I was, I said we all work in customer service & he had a really shitty attitude;that yelling at me in public was terrible.I said that if perfect placement on the tbl was so important then he should have put a cloth on the glass counter bc there's a billion other customers who try on these goggles.At this point, he grabbed the goggles out of my hand&said: "Ok, that's it. You're done here-I want you to leave-get out of here now"-He kept yelling like I was some sort of dumb animal.Dumbfounded,I turn to Jarek (fellow employee from Krakow,Poland)who had overheard the whole thing while it was escalating & I asked him what the other guy's name was.Jarek obviously didn't want to take sides & said it was a whole "he said she said '' incident.He asked me what I wanted to do& I said I wanted to speak to (Nevin's) manager.Jarek said Nevin didn't have one. At this point,I walked over to the cashier where Nevin was ringing up other customers.I saw an older white woman there w/ a name tag (Lynn?).I asked her who Nevin's manager was. She also said that Nevin didn't have one.I asked Nevin who I should speak to about reporting the way he treated me-he said I could email Killington&they would reprimand him "if that's what I wanted."I turned to leave &said that he shouldn't treat customers like that--cursing at them&accusing them of damaging merchandise--that it wasn't right& that he had a terrible attitude.I said he was singling me out &that he shouldn't treat people like that. At this point, he left the register & asked me to come to the side so I could "speak my piece." We moved aside while 'Lynn' took the rest of the cx.We stood facing each other while I tried to get the name of higherups--he refused to name any.I reiterated that he shouldn't treat customers like that (he told me that he wanted me to leave the store or he would call security).I ended up walking out of the store bc I needed to catch my bus.I was very outwardly calm during the whole incident but was internally upset and angered by this unwarranted treatment.Nevin is obviously a frustrated individual who hates his life&his job, but it doesn't excuse accusing/berating anyone else, much less a customer in your store.The fact that he has no other people to answer to & he has no problem stating that leaves his attitude seriously unchecked.Apparently he feels like he can accuse,threaten,curse at,&insult people in his vicinity just bc he can--bc he knows/thinks he can get away w/ it & no one will be able to do anything about it. I've been a happy&loyal customer of Killy& all of its services (retail, lift, restaurant. etc.) for years across both seasons &never any bad experiences UNTIL THAT DAY. I would hope that you discipline Nevin appropriately (namely for being an unwarranted a-hole to a loyal customer), or perhaps, give him a release from the job that he hates so much.

We bought snowboard boots there about a month ago, and that experience was great. But what really…read moreset them apart was the service a month later to see if the boots could be refitted after some discomfort with their use. Randy took the time to really evaluate the needs of my daughter, the rider. He explained various reasons why her foot shape may cause pain and worked to expand the boots in certain spots. He took a lot of time to make sure the fit was just right. In this day and age of home delivery and service through bots, it was so nice to experience a company that stands behind their product, even after the sale. Highly recommend!

Once again, they batted it out of the ballpark…read more We came in with the family in tow to look at ski boots. Everything I said in my previous report is still valid. Except this time we had three members of the family bought boots. Every aspect of our experience was top notch. Max, the boot fitter, is an expert. As well as a personable individual. As well as a good salesman. The store is an emporium of anything related to skiing, boarding and cycling. They carry a huge selection of clothing and accessories too. Impressive place. Minutes away from the Skyeship Gondola. And hands down, about the best I've seen.

Super convenient and with great gear. My husband and I got their Superior Skis this past weekend -…read moreeverything was great and at a fair price. Nice condition of all equipment. Staff in store were friendly and efficient. Directly inside Mountain Green condos if you're staying there - super easy!

We rented 2 sets of demo skis this past week and had great service. Had a binding come off on the…read moremountain and Brody came to fix it on his day off. We didn't realize that the demo skis came with performance boots and were firmer than we liked but all around great service!

This was the absolute worst experience. I was trying to buy boots and also get some rentals and the…read moreowner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow!

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful…read moreto Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days.

My second (and last) visit to Omer and Bob's. The salesperson (both times) could not have been more…read morerude! First time I was appalled and left vowing never to return. After several years , wanting to shop local, I returned. The way I was greeted (not) and spoken to was worse than the first. Wish I had asked his name- curly dark hair and glasses. I can't understand how they're still in business. Certainly won't have my business!

I needed to rent an E bike for my first long bike trip ever (with friends) in conjunction with a…read more50th reunion. These guys were so kind and helpful. Had the best day on my e-bike. So great that I kept it for a second day. It's always great to be in the northwoods but if you're in that vicinity and there's anything you need that they can provide you with, head to Omer and Bob's! you will be happy you did

Friendly service, good prices ! An amazing small store / shop just around the corner from Ben &…read moreJerry's. New items & repairs of older things too !

Very friendly staff. Helpful and friendly. Selection was great and I love their location.read more

The lady in the shoe department was the most knowledgeable and helpful shoe sales person I've ever…read moremet. She helped size correctly and helped us understand differences in shoes and in hiking socks. We would definitely come back here and support this local business. Great sales going on now too.

Great place and so close to amenities. Staff was very helpful and friendly. Definitely coming back…read more Thank you!

I ski at Killington, and we have many places to choose for service. However, we buy and service our…read moreequipment at NSW. Rick and his team are great. Prompt service, ready when they say it will be. If there's a problem with the equipment, they look at it immediately. My wife had a manufacturing defect in a ski, they addressed it in one day. Top notch boot fitters there. We used to just buy "off the rack" but my wife convinced me to upgrade, and thrilled that we did. If you are looking for a great shop to buy/service your equipment, you cannot go wrong coming here.

I have gone to 4 ski shops to fit and fix my boots and they were the ones to do it. They listen to…read moreyour concerns and help you find a solution. Love this place!!