1. Alpine Bike Works

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Killington, VT

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Alpine Bike Works

4.7 (12 reviews)
Closed • 10:00 am - 4:00 pm

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7 years ago

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8 years ago

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8 years ago

Just rented bike and was very pleased. Excellent customer service and very knowledgeable.

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Review Highlights - Alpine Bike Works

“Thank you Tony, Andrew and Zac for keeping my bike running as I wrapped up my training for the VT50.”

Mentioned in 3 reviews

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Seacoast E-Bikes

Seacoast E-Bikes

(4 reviews)

This may be lengthy but it's well deserved. I've purchased e-bikes online (direct purchase from…read moremanufacturer) but was never satisfied and when issues arose, ex.: the bike stopped working with 164 miles on it, that company didn't want to cover it. I decided to shop local instead and after a lot of research, I thought that it would be worth my while paying a visit to Seacoast e-Bikes. Wow!! Am I glad I did. The lady that assisted me was not only very knowledgeable but extremely patient and made sure that my questions were answered. She pulled no less than a half dozen bikes for me to try and seemed vested in making sure that I had the right bike with the right fit. She wasn't pushy or even tried to oversell. You could see that she had my interest, just like if she was the customer. The service didn't stop there. After picking my bike, they made sure that it was well adjusted and road worthy. The owner even checked up on me to see if everything was in order. While waiting for my bike to be ready, I also witnessed how returning customers were treated ... It reassured me that I made the right choice. We have another bike to buy for this upcoming season, and we are heading to Seacoast e-Bikes without even looking at other dealerships because they do customer service the old fashion way. BTW, I am not affiliated with the shop, the owner(s) or the staff. I was not paid nor even asked to write this review. I am just a VERY Satisfied customer.

I bought my Aventon Level because after I did my research, it was the highest rated e-Bike in its'…read moreclass. In just over a month, (in the winter time!) I have put over 400 miles on it and it's going strong. I bought the bike from a dealer, Seacoast e-Bikes, because it is a fairly complex piece of machinery which requires some amount of care and feeding. Just about the time the bike was ready for its' tuneup (free at Seacoast), I got a flat tire. The flat was in the rear wheel with all sorts of connections to the chain, motor, gears etc. I dropped the bike off at Seacoast and the fixe the flat, and did the tuneup for a total of $50. If I had bought the bike via mail order I would have paid a lot more. They even dropped the bike off at my house free of cost. Shane, Frank and Steve and the rest of the staff really care about their customers, and know bike maintenance and repair cold. There is no reason to buy an e-bike mail order, because sooner or later it will need service and maintenance. If I could give 10 stars on this review I would. s

Grey Ghost Bicycles - GT-RTS-3

Grey Ghost Bicycles

(11 reviews)

Great service and super knowledgeable. I went in twice this week. The first time asking about…read moreGarmin bike computers, accompanying sensors and wattage meters, and the second asking about a fitting for a TT bike. Both times the customer service was amazing, and the store associates/mechanics patient and accommodating in answering all my questions. I 100% recommend this bike shop if you are looking for bikes, gear, and help getting all the right stuff.

I had two very poor experiences with Grey Ghost, specifically Steve. The first was purchasing a…read morebike from a fit with him that was much too small for me (sadly at the time I didn't know better). The second was when I went looking for upgrades to that same bike and was told that I wasn't fast enough or fit enough to be worthy of upgrades. In fact, they'd be wasted on me. Whether or not I'm "fast enough" should not determine whether I'm allowed to purchase upgrades for equipment I own and a sport I care about. The comment was dismissive and unprofessional. I reached out to Grey Ghost about my concerns and never received a response. If they had addressed the situation I wouldn't be so critical. Grey Ghost has a strong reputation locally for bike fits, based on my experiences I would question that reputation. These interactions left me feeling dismissed as a customer and doubtful of the quality of the fit I received and others are receiving as well. I regret the money I spent with them and would strongly encourage others to seek a second opinion before committing to a fit or major purchase from Grey Ghost.

Alpine Bike Works - bike_repair_maintenance - Updated October 2026

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