Small shop with individual attention, I went here because they had used bikes and of course ended…read moreup buying a new one and a bunch of gear. Big plus for this shop- if you buy a kid's bike and want to trade up they will give you 1/2 price of old bike( trade in)towards new bike. A customer there before me(ungainly out of shape guy, 50" waistband and blue tooth) occupied the full attention of the young gearhead clerk, to the extent that we languished about 10 minutes and showed ourselves around in the cramped space. Finally a tall big guy (five kids he said) who may be the owner found his way out of the repair section of the shop and was quite solicitous (had kids pick out helmets and fitted them), though he continued to interrupt himself and wait on other customers and answer questions, whilst bluetooth guy- who bought nothing after his 45 minute discussion but must have been a big fish- got 1 on 1 time the entire visit. We were direct and to the point, and the only people making a purchase that day as far as I saw, but again there were many interruptions and I got the feeling that our business- buying a $300 kids' bike- was not as thrilling as talking bike shop with various aging males. The end result is that I spent 50 minutes in the shop where I could have spent 15, and wanted my time back. I politely advised the owner of this discrepancy in service (when he reappeared after the third interruption from the back) and he was kind enough to throw in the kickstand, water bottle cage and water bottle, and profusely apologized. He may possibly have ADD, which would explain some of it, but his behavior was echoed by the junior clerk who did the exact same thing when we were passed off to him at various points. I guess part of my ire stems from years of being treated (what I feel is) as a second class citizen or being patronized in certain more male-dominated environments such as auto repair shops. I am sister of 4 brothers, the happy mother of 5 sons and have worked in all-male settings, so I have absolutely no problem with guys and get along well with them. I myself have had jobs in a service/retail setting in the past and would never treat say, a senior customer differently than a youngster other than perhaps adjusting my pitch/volume or language to be appropriate to what they expect. I just wish more/most clerks in such settings would act as if middle-aged women were real people who are worthwhile spending time on, too. I would attribute this service defect to poor parenting, but it could be modified by training on the part of shop owners.

I am pretty fussy when it comes to the work done on my bikes but I have to say that I was…read morepleasantly surprised when I had my cyclocross bike worked on by the mechanics at Alternative Bike Shop. A friend referred me to them and I wasn't sure how they would do, being a smaller shop. But I was greeted by Vinny who walked through my list of repairs and told me it would be ready later in the week, which it was. He even called to let me know it was ready. I had a lot of work done but the price was as reasonable as I've seen. He could have skimped on a couple of things but they returned the bike having done an A+ job and the bike works almost as good as new. These guys are very friendly and really seek to understand your needs.

As always, the sales dept was extremely gracious with their time over the phone, answering all my…read morequestions about parts for old Thule roof rack systems. Drew, in particular, was professional, courteous, knowledgeable, and patient, going above and beyond to research old parts numbers to help me with an outside vintage purchase, despite the fact it would not involve any S&W business. It's because of staff like this that customers always come back and Tim has been able to keep his reputation among the strongest business owners in the community. Thank you for GREAT equipment and service and ALL your help over the years, S&W!

I just had another couldn't-have-been-better experience at S & W. We're lucky to have them in…read moretown!!

Had a Trek many years ago like my parents, but had switched to Specialized since at the time they…read morehad a model more geared towards my needs and better availability. But this time around after extensive review choose Trek, specifically Goodales Trek in Nashua. Spent months researching and deciding between a couple models, and finally pulled the trigger and emailed them. Chris and Nick were both beyond helpful, answering my seemingly endless questions and helping my through my journey of customizing with accessories. During that process determined actually the one model up that I had previously been debating was actually a better fit if I were to do some of the upgrades, so ended up swapping it for that. They couldn't have made the process more seamless. Clearly Goodales and Trek both truly are empowered to put the customer first and make sure they love their ride. While I wish they were closer to me, they are well worth the drive, and can't recommend them more highly if you are in the market.

Awesome professional knowledgeable staff griffin and Nick(manager) help us choose the right bike…read moreand gear. If your looking for a solid bike shop look no further, test drives, bike maintenance, and a huge selection of inventory

I went to this store for the first time 5/22/26 for service on a product that wasn't theirs, that…read morerequired a bit of out-of-the-box thinking. They worked with me and did a great job at a reasonable price. Their staff is knowledgeable and professional and I would highly recommend them for service. I also checked out some of their bikes for my son and I guarantee you we will be back to buy him a new bike. I would highly recommend them.

They have a very friendly, courteous and competent staff!…read more That always Makes it a good experience.

I'm getting back into cycling after a long hiatus due to job issues. I'm retired now and finally…read morehave the time to restart my favorite hobby. I came in looking for one of those newfangled "wireless" bike computers. I like to keep a record of all my rides so I can keep track of trail conditions, my stats for the ride and dogs who like to chase bicyclists. (I'll admit encountering a rambunctious canine is a great way to develop a fast sprint !) I purchased one if the Cateye cycling computers which was reasonably priced and has an easy to read display when riding. Now I am monitor my current speed, distance traveled, average speed for the ride, elapsed time and several other features. The computer mount was easy to install as was the sending unit which went onto the fork. I'm very pleased with the computer ! I also had one of the employees show and explain to me the difference in the pedal binding systems. It's a little late in the season for me to invest in a dedicated pedal / shoe system but I'll be back for them come springtime. It won't be that long before I come back though, because I need new cross country ski boots ! Great shop for all you ski and cycle needs !

Several bike and wheel repair visits under my belt here. Very good, informative, kind staff even…read morewhen busy. Repairs might be a bit pricey, but you know they're being done right, with a comprehensive explanation of what and why.

Great shop. Fantastic service. Very reasonable prices. Needed a brake pad replaced, owner took it…read moreright in and had me riding again in 20 minutes

Bought 2 pair of skis in the same week due to the awesome friendly staff. The first pair was for my…read moredaughter who just started skiing this year, it was last minute on a Saturday night before they closed. I called to see if they would have anything in stock since it would be such a small size and they said yes come in anytime. We arrived and they showed us all the options, fit her with the perfect boots all for an amazing price. She was amped with her new gear and the staff was just as excited for her, it was great. I really wanted a pair for myself so I could join her on the slopes and was looking for something used with no luck. Decided to go back and look at new gear and had a budget in mind. Now it's been a long time since I've skied ( been snowboarding for decades) they explained all the new tech between a large variety of skis, picked out a perfect fitting pair of new boots for my wide feet and it was well under the budget I had in my head. No hard selling and answered all my questions. These guys had me on the slopes that day on some awesome gear. This will be the only place we get our gear now for life. I'll be back next season for new snowboard gear. In a time when it's so easy just to order it all online their knowledge and service has made the difference. Thanks guys!

The team of sales people, Technical people and service people are all very knowledgeable making…read moreyour shopping experience a good one I've bought several pairs of boots and skis there and each time it's a great event even some wonderful clothing for my grandkids. Enjoy the experience.

I had a customer service issue that they went above and beyond to solve the problem. Separately;…read moreShipping was confusing, I got an email that my whole order was here, but one item was still coming from another warehouse.

Trash customer service. Do not buy from here…read more First time I've tried to cancel within minutes and they refused.