I was visiting from AZ to ride the hills in NH and MA. Hit a pothole while in MA which bent my rim…read more The mechanics at Bike Barn replaced my rim and readjusted my rear derailer that same day given I was from outta town and riding hills. Great service. I would return if I was in the area and needed service. Thank you.

highly recommend. very knowledgeable. did our repairs quickly and at a fair price. nice people also!read more

always looking to get me want I need and what is practical. from road bikes to wheelie bigs they…read morehave what you probably want. great happy staff!

Brett is the man! My buddy and I were on a bike packing trip and I ended up bending my derailleur…read morehanger, and kinking my shifting cable. He was like a pit crew, and had my bike back up and running better than before the bend in less than 30min. would have been quicker but he had a few other customers come in that needed help. Brett went above and beyond to help get me back on the road, and I cant thank him enough. If you ever have a break in Manchester I highly recommend going to Jake's.

What a pleasure it was today to meet Josh, and Andrew today. Great hang, super fun, totally…read moreknowledgable lads in love with music, and everything to do with bicycles. I tried a used foldable bike and it was ok, maybe, but reminding me of how uncomfortable biking has been for me, not liking a ten speed riding position, balancing, seat height, handle bars awkward to reach, all the things that make me prefer walking! It had 6 speeds but no way to switch the gears. So wanting to follow their enthusiasm and tweak the seat height and the handlebar position we chatted awhile about all kinds of fun things with music, and riding as new gear switches and cables and magic transformed this potential bike into a sweet ride. It felt like a different bike- smooth, easy, I actually said out loud, "I Love it, sold." I love that they're nearby and if the bike needs any adjusting I can bring it to them. They were so fun and kind. I will be back to visit just to say 'ello. Thank you my new friends!

I was able to walk in and get my flat tire fixed while I waited. The technician then took it for a…read moretest ride to make sure it was ok. The price was reasonable and they took good care of my bike. I highly recommend this shop. I'll definitely have my bike repaired there in the future. Its nice to have a good repair shop right downtown. I'm happy with the service I received

I just had another couldn't-have-been-better experience at S & W. We're lucky to have them in…read moretown!!

Had horribly bad experiences with this store last year. The owner stepped up and fixed the problem…read moreand I am extremely thankful for that. This year i wanted to get my board tuned up there and shop in their store as a Thank you. I was surprised the outdoor sports store had no snowboards to look over for purchase. I was debating on getting a new board instead of tuning up my board from last year. Since there were no boards to purchase i brought my board inside from my truck. Nice kid named Owen looked over my board & brought it to his manager to inspect. They concluded the tuneup required extra work bringing the job to 65$. I left my board and took my receipt. Fast forward a week and i get a call telling me the price is now 95$. The employee on the phone referred to Owen as just a high school kid who created the order and gave me a receipt. I explained i watched Owen bring my board to his superior and they agreed 65$. I explained my dissatisfaction over the phone and the employee said he'll look into what he can do. Told him 95$ is 20% of a brand new board & i wih i could look over new snowboards if it wss going to cost 95$. He said he had no idea when snowboards were going to be in stock. Instead of waiting for the possibility of a call back i instead drove to the store and picked up my snowboard. While there i noticed more employees at s&w working than I've ever seen at one time. That told me how much of a priority my situation was to them as a company. Not only that but I saw an employee setting snowboards out for sale and the employee on the phone never mentioned that. I would only recommend them as an absolute last resort. I have so many good reviews for businesses on here, and very few negative reviews. I would overlook a small price adjustment if this company didnt treat me like dirt last year and make me run in circles before the owner stepped in and fixed all issues. The owner cares about this business but his employees lack of care is astounding. Owen seems honest but the rest of the employees ive encountered are seedy. Buyer Beware!

Marc and Chris allowed me to jump the lengthy waiting queue in order to make a critical repair…read more(entire new front rim) over Labor Day weekend on my 1987 Raleigh Technium.... just to accommodate my next-day departure for Nantucket. Everything these guys touch on a bicycle is professional and first-rate.

Great store. Got our grandson a rockhopper bike for his birthday and the staff was great, answered…read moreour questions etc and will come back next spring to get our grand daughter one also. Len P. Marblehead

Small shop with individual attention, I went here because they had used bikes and of course ended…read moreup buying a new one and a bunch of gear. Big plus for this shop- if you buy a kid's bike and want to trade up they will give you 1/2 price of old bike( trade in)towards new bike. A customer there before me(ungainly out of shape guy, 50" waistband and blue tooth) occupied the full attention of the young gearhead clerk, to the extent that we languished about 10 minutes and showed ourselves around in the cramped space. Finally a tall big guy (five kids he said) who may be the owner found his way out of the repair section of the shop and was quite solicitous (had kids pick out helmets and fitted them), though he continued to interrupt himself and wait on other customers and answer questions, whilst bluetooth guy- who bought nothing after his 45 minute discussion but must have been a big fish- got 1 on 1 time the entire visit. We were direct and to the point, and the only people making a purchase that day as far as I saw, but again there were many interruptions and I got the feeling that our business- buying a $300 kids' bike- was not as thrilling as talking bike shop with various aging males. The end result is that I spent 50 minutes in the shop where I could have spent 15, and wanted my time back. I politely advised the owner of this discrepancy in service (when he reappeared after the third interruption from the back) and he was kind enough to throw in the kickstand, water bottle cage and water bottle, and profusely apologized. He may possibly have ADD, which would explain some of it, but his behavior was echoed by the junior clerk who did the exact same thing when we were passed off to him at various points. I guess part of my ire stems from years of being treated (what I feel is) as a second class citizen or being patronized in certain more male-dominated environments such as auto repair shops. I am sister of 4 brothers, the happy mother of 5 sons and have worked in all-male settings, so I have absolutely no problem with guys and get along well with them. I myself have had jobs in a service/retail setting in the past and would never treat say, a senior customer differently than a youngster other than perhaps adjusting my pitch/volume or language to be appropriate to what they expect. I just wish more/most clerks in such settings would act as if middle-aged women were real people who are worthwhile spending time on, too. I would attribute this service defect to poor parenting, but it could be modified by training on the part of shop owners.

I am pretty fussy when it comes to the work done on my bikes but I have to say that I was…read morepleasantly surprised when I had my cyclocross bike worked on by the mechanics at Alternative Bike Shop. A friend referred me to them and I wasn't sure how they would do, being a smaller shop. But I was greeted by Vinny who walked through my list of repairs and told me it would be ready later in the week, which it was. He even called to let me know it was ready. I had a lot of work done but the price was as reasonable as I've seen. He could have skimped on a couple of things but they returned the bike having done an A+ job and the bike works almost as good as new. These guys are very friendly and really seek to understand your needs.

Berger's Bike shop is the Best ! I stopped by sat and both…read moregentleman were so helpful ! I have small cottage in Ogunquit and needed 2 bikes . They gave Great advice ! I selected one new bike for myself! Love it ! And a refurbished used bike for my Guests. I will recommend them to everyone! Thanks So Much!

Great bunch of people ! Went in here twice a few months back for some repairs. They were extremely…read morenice and did the work for a good price !! Very pleased with their service ! A+

Awesome professional knowledgeable staff griffin and Nick(manager) help us choose the right bike…read moreand gear. If your looking for a solid bike shop look no further, test drives, bike maintenance, and a huge selection of inventory

Bought three bikes from here. Very professional and worked with me to find the right bike. I…read moreappreciated the amazing service. Also, helped me with peripherals and appreciated my military service. Highly recommend this shop!

Great service, great bike for my son at a great price! I appreciate the professionalism in the…read moreselection process!

Crashed my bike on monday. I dropped my bike off at another local bike shop that day as the brake…read morewas rubbing even though i made adjustments myself. Day passed. No call on the status of the bike for 24 hrs. Went and took my bike back as i am on vacation in ogunquit. Thought i would try this place. The owner made the brake adjustment right then and there insuring there was not damage to the carbonite frame. As it took him about 5 mins, he didnt charge me ANYTHING. I am big on integrity and because of that i will go back here again!