I have received a threatening email from Donna at Proctor Gas, after simply inquiring about the…read morecompany and telling her I would return the paperwork once I was ready to use their services. Now I will be charged extra if I ever want to use their services, as I didn't return the paperwork to her in the amount of time she wanted. I would love to speak to her supervisor. Extortion is not the way to go when looking for new customers.

From the owner: We have Roots in Rutland not just Branches. We are a family owned and operated business since 1947…read more Providing the Finest in service,products and ideas for over a half a century. We will keep the flame burning for you! 24 Hour Emergency service/Automatic delivery for residential and commercial accounts. We have high efficiency gas furnaces and water heaters, home generators systems, gas fireplaces and decorative stoves.

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

Have recently purchased an off the grid deer camp that had lights, furnace, stove and refrigerator…read moreall run off propane. Amerigas sent up Mike, a Service Tech who talked through the options of simply turning the propane back on as everything was which could have been detrimental to our health and camp or making some changes that truly wouldn't affect our use for camp based on other power decisions we had recently made. We agreed that they would come back another time to make some changes. Yesterday Mike was back and did a great job. He communicated with us through the process to be sure everyone was on the same page and got the job done quicker than expected. Very pleased with Mike and Amerigas!

I never ran out of gas before, and I use it only for my stove. I was pretty surprised to run out…read moreabout 2 weeks ago. I smelled tell-tale the "gas" smell and was worried ( never having had it happen before). When I figured out that I'd run out, I called Amerigas in Rutland. They had someone here promptly who also checked my lines to make sure that there was no leak. He also tested the stove. I don't make the company rich on the little bit of propane I use, but I always get good and friendly service.

I have only been a Suburban customer for a few years but only have good things to say about their…read moreservice. I always receive confirmation before deliveries and have never had any scheduled deliveries missed. I have found the staff to be very helpful each time I have called. I recently had a question regarding new services and Kaitlyn answered all my questions.

The guy filling the tank said that my tank was old and rusted so it was time to replace with no…read morecharge to me but he came back with a broken tank had to replace that one turned out to be two day job witch they didn't expect and had to bring a different technician so they changed me for there screw up it's time for a new gas supplier

We are very satisfied with the service we received and what Cota & Cota has to offer for other…read moreservices. Thank you Kevin for being right up front and the prompt service.

Edit: The owner…read morereached out to me soon and directed me to a manger based out of the Ludlow office. I spoke with the manager who responded to my concerns outlined below. I've decided to remain with Cota & Cota at this time. Up until a few weeks ago my experience - both with the office and technicians - had been good, so I'm willing to give them another shot. First review: After 10 years of having Cota & Cota as my oil/propane provider, I cancelled my account with them and will be taking my business elsewhere. I had a maddeningly, frustrating call with one of their service desk staff (who I will not publicly name) who interrupted, spoke over me, and mansplained. When I called this gentleman out for his behavior, he 'let' me speak. When I finished speaking, he then said "Can I talk now?" To the leadership of Cota, I strongly urge you to have your staff complete customer service training. Or maybe remind them on the do's/don'ts of speaking with customers. Here, I'll help: 1. Don't interrupt 2. Actively listen with empathy 3. Don't mansplain 4. It bears repeating: Don't interrupt

No better place in town for fuel and service! The only place I know of that will still pump your…read moregas for you.

I called for a first time delivery and immediately had an appointment for one. Because I'm a new…read morecustomer, I had to have my tank inspected. The driver was courteous and quick, inspected the tank and filled it with heating oil!! Great service!

One of the more expensive propane companies, and you have to sign a three-year contractread more

Rude. Austin is a hot head who got very upset when asked for transparency on pricing - and…read moreliterally cussed me out - and I was a current customer. Avoid! They are selling a commodity and the differentiating factor could be price or service and they are not competitive in either.

A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.

I help manage my in laws oil and propane account. everyone at G.A. Bove is helpful, kind, in…read moreformative. Needed some emergency work done, Bove fixed it within hours. This is a company that works with their customers. I have read some of the negative reviews and it is easy to see how people are unprepared, under funded, and lacking commons sense And wonder why they have a problem. Would have given Bove 10 stars if it were possible.