Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

I have only been a Suburban customer for a few years but only have good things to say about their…read moreservice. I always receive confirmation before deliveries and have never had any scheduled deliveries missed. I have found the staff to be very helpful each time I have called. I recently had a question regarding new services and Kaitlyn answered all my questions.

The guy filling the tank said that my tank was old and rusted so it was time to replace with no…read morecharge to me but he came back with a broken tank had to replace that one turned out to be two day job witch they didn't expect and had to bring a different technician so they changed me for there screw up it's time for a new gas supplier

No better place in town for fuel and service! The only place I know of that will still pump your…read moregas for you.

I called for a first time delivery and immediately had an appointment for one. Because I'm a new…read morecustomer, I had to have my tank inspected. The driver was courteous and quick, inspected the tank and filled it with heating oil!! Great service!

We are very satisfied with the service we received and what Cota & Cota has to offer for other…read moreservices. Thank you Kevin for being right up front and the prompt service.

Edit: The owner…read morereached out to me soon and directed me to a manger based out of the Ludlow office. I spoke with the manager who responded to my concerns outlined below. I've decided to remain with Cota & Cota at this time. Up until a few weeks ago my experience - both with the office and technicians - had been good, so I'm willing to give them another shot. First review: After 10 years of having Cota & Cota as my oil/propane provider, I cancelled my account with them and will be taking my business elsewhere. I had a maddeningly, frustrating call with one of their service desk staff (who I will not publicly name) who interrupted, spoke over me, and mansplained. When I called this gentleman out for his behavior, he 'let' me speak. When I finished speaking, he then said "Can I talk now?" To the leadership of Cota, I strongly urge you to have your staff complete customer service training. Or maybe remind them on the do's/don'ts of speaking with customers. Here, I'll help: 1. Don't interrupt 2. Actively listen with empathy 3. Don't mansplain 4. It bears repeating: Don't interrupt

Ruined our car and literally did not care. Sent me off in a car with no blinkers lights speedometer…read moreodometer power lift gate and more. No one cares will never recommend and we do alot of buisness. Never again

This has to be the worse customer service we have ever experienced!!!…read moreOn Sunday 7/7/2024 we ordered a hitch for a bike rack - ordered directly on the phone at the Rutland location - was told to pick up after 4:00 on Thursday 7/11/2024 . Wasn't able to get there on that date but when I ordered it I made it VERY clear I need it for our bike rack for a trip on Thursday 7/18/2024 - stopped on way home from a trip on Monday 7/15/2024 . Spoke with the owner who stated that they did not have a contract # or any info of me ever ordering and also paying for the hitch . Not the least bit helpful -have to agree with other reviews - incompetent !!! So was told on Tuesday 7/16/2024 that somehow the order went through the West Lebanon , NH UHaul - spoke to them was going to overnight it to Rutland - well , it now is 7/19/2024 - never had I received a call - still no hitch and the owner in Rutland was absolutely useless to help - have tried to call the West Lebanon uHaul - can't seem to get the phone answered ! DO NOT RECOMMEND UHAUL IN RUTLAND , VT UNLESS YOU WANT A HASSLE FOR SOMETHING THAT SHOULD BE PRETTY SIMPLE ! Meanwhile I'm unable to get a credit on my cc !!!! **EDIT*** Want to make mention that the U-Haul in West Lebonon , NH was very helpful - (Steve ) they never received the paperwork from Rutland to overnight the hitch - AGAIN Rutland UHaul is incompetent- I canceled my order and received a refund thanks to the excellent customer service in West Lebonon , NH uHaul .

I placed an online order for two items including a ladder. Strike one: The carrier (UPS) pushed…read morethe delivery date back which messed-up my project timeline - leaving me feeling misled. Strike two: The ladder was simply plastic bagged with no padding, no box. It was shoddy packing and when the UPS driver dropped it off, a leg was hanging out clearly damaged from being thrown around or dragged. The driver even mentioned how poorly is was packed. The bag was torn in a number of areas. This was a really poor customer experience. I have many pictures for proof. Bummed!

Horrible employee morale-- highly disrespectful and acted as if customers were supposed to know…read moretheir business operations Not to mention, no card readers work and computers going down left and right. Needs some work training the younger employees and maybe invest in some IT staff...

I have received a threatening email from Donna at Proctor Gas, after simply inquiring about the…read morecompany and telling her I would return the paperwork once I was ready to use their services. Now I will be charged extra if I ever want to use their services, as I didn't return the paperwork to her in the amount of time she wanted. I would love to speak to her supervisor. Extortion is not the way to go when looking for new customers.

From the owner: We have Roots in Rutland not just Branches. We are a family owned and operated business since 1947…read more Providing the Finest in service,products and ideas for over a half a century. We will keep the flame burning for you! 24 Hour Emergency service/Automatic delivery for residential and commercial accounts. We have high efficiency gas furnaces and water heaters, home generators systems, gas fireplaces and decorative stoves.

A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.

I help manage my in laws oil and propane account. everyone at G.A. Bove is helpful, kind, in…read moreformative. Needed some emergency work done, Bove fixed it within hours. This is a company that works with their customers. I have read some of the negative reviews and it is easy to see how people are unprepared, under funded, and lacking commons sense And wonder why they have a problem. Would have given Bove 10 stars if it were possible.