Quality work, pleasure to work with. Best guys around. Highly recommend anyone to use them for…read moremasonry work.

From the owner: We are a full service and insured masonry contractor. read more

We moved into a home with a beautiful stone fireplace and chimney, but the previous owners told us…read moreit hadn't been used in 20 years. We knew we needed to get it checked out but moving to a new area makes is so hard to find reliable companies to do practically anything. I sent out a barrage of emails to a number of companies that served our area and one response jump out. They responded to my inquiry within just a few hours and were able to get me scheduled for a inspection within a few weeks. I'm sure autumn is a very busy time and my guess is they had a tech coming to the area without a full docket for the day. They have a very clear process, prompt communication, and a very professional approach. On the right day I got a call from the tech that he would be on site within 30 minutes, which was well within the expected window. When he arrived we chatted a bit and, once he got suited up, he jumped into the work and wasn't hesitant to get in there, clear the cobwebs, check some items in our basement, etc., Very thorough and he was able to provide me a good status of my chimney, options for the wood burning insert I had asked about, and a clear, documented, process for how I can get there plus what to do to make sure this chimney will last another 150 years. I was impressed. They are a professional organization, serving a very large area, and not the least expensive option. But, that's not to say they wouldn't be the best value. The technician onsite was very knowledgeable but wasn't shy about contacting his team for further input. All signs of a healthy, stable, company. No pressure. No hard sell. No forced timelines. Just great info, patience, and a real dedication to keeping things tidy! Great visit and a company I would use again for sure!

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Sales associate Jennifer could not have been nicer in helping me locate a fan for my now-obsolete…read moreVermont Castings WinterWarm wood burning fireplace insert! I have used this company before for new parts to my 25 year old plus Vermont Castings insert which are of high, sound quality. Their shipping options are very user-friendly, too. Thank YOU Jennifer!

Don't walk, RUN away from this company. Over a year ago we tried to get a gas insert installed and…read moremet with delay after delay. Not to mention the price inflation for "custom parts," "special orders," "special circumstances," etc. In the end, we tried to cancel what became an enormously expensive project and ended up in court mediation, to get even half our money back. I just left my camp in the Adirondacks where I had another (honest) installer put in a lovely gas insert, with none of the attempts to scam us, and at a fraction of the price. The installer had none of the issues that Cozy Cabin assured me were necessary to remedy. I think these people are grasping, dishonest and incompetent. I'm sorry I ever had any dealings with them.

I'm so impressed with the customer service I received from this business. From making the…read moreappointment to signing my receipt everything went great! The technician was professional and prompt and knowledgeable. He serviced my 30 year-old gas fireplace despite my two cats climbing all over him. He explained everything and was super patient. My fireplace is working great and I would recommend this business in a heartbeat.

We purchased a beautiful gas fireplace and love it. We found Wanda to be very helpful and patient,…read moreshe spent much time explaining our options to us. The installation was handled in a timely and professional manner.We would definitely do business with them again. Nancy Meager (and Jon)

Nicest people! Very trustworthy and feel safe starting a fire in my wood burning stove after just…read moremoving to the area . Prices are fair as well

They showed up on schedule. Service person was friendly and cooperative. He fixed a problem with…read morethe baffle which was preventing the chimney from drawing properly and did the cleaning. Work was completed quickly leaving no mess. Charges were as quoted when I made the appointment. I would certainly recommend the firm.

Completely unethical business. DO NOT DO BUSINESS WITH THESE PEOPLE…read more They did a faulty job installing a wood stove, would not come back and fix it and stopped answering our calls. Literally resulting in a chimmney fire!!!!! We could have been killed. Our house could have burned down!!! Several other companies came and ALL agreed this was a faulty job. I should have read the reviews.

If you want a hassle, run around, complete disrespect of your time, zero communication and a…read moremigraine this is the business for you! I should have known from the start with a rather incompetent salesperson who i had to literally help along the way asking for lead times, dimensions, even constantly calling to track her down to pay her. (What salesperson doesn't jump on a payment?!) Our install and maintenance was scheduled 10/19. An hour before our appointment we were called and informed our hearth pad was not in yet. Fast forward to today, our appointment was scheduled for 2pm. We called the store constantly for info, all going to voicemail. Finally, an hour past our appointment time we get told "they should be on their way or will be soon but we'll call and check and WILL CALL YOU RIGHT BACK". 2 hours past our appointment time, no call back, and I've constantly called again for answers and everything is going to voicemail. The guy doing the service did finally call and is more than willing to still come and do the work for us today. And this is the abbreviated version. It has been nothing but voicemails, no call backs, zero respect for anyone's time, just a living nightmare. Maybe they are suffering growing pains. All these 5 star reviews didn't come from nowhere. But hire more staff, train them properly, and for the love of God COMMUNICATE. ****ADDING to share that after our install on the way out the delivery guys backed over our brand new septic system leaving huge ruts for us to repair. We were so frustrated with the situation we just spent half a day raking them out ourselves. We were informed by the delivery staff to wait for a phone call from the store for our final bill. TWO MONTHS LATER on 1/2 we finally received one phone call and one email with our final bill. Which they back dated to 12/2. For service on 11/2. We called once again repeatedly to pay, but nobody answers the phone. Then we get notified that if we don't pay immediately we'll be responsible for finance charges. We did finally get a phone call back, and not from a Manger or Owner as we requested. Just the original sales person. When I brought up any of our concerns they were just dismissed. Basically give us our money and shut up. I was more than willing to have a civil conversation about how our experience went. There is no denying this is not the way a business should be run. I would have loved an opportunity to discuss where they fell short. What could be done to improve the process for other customers. They simply don't care, have no interest in making anything right, and see customers as a nuisance. It's been a long time since I have been so utterly disappointed in a business.

This business no longer exists . Real shame, too, as they were very good at what they offered, both…read morestore and service.

Very nice place and great service randy was great And…read moreinstaller John was great thank you both

We had a new fireplace installed by Green Mountain Fireplace in Ludlow, VT in early February of…read morethis year at our condo on Okemo Mountain. Although we were very pleased with the fireplace product, we were disappointed that our brand new LVT flooring was damaged during the installation process. We were further disappointed in the response of GMFS to our complaint. Despite the flooring being flat and perfect prior to the fireplace installation and no one else being in the condo except for their workers, they claim that the flooring was damaged prior to their arrival. Just an absolute lie, but convenient for them to avoid taking responsibility for the damage. My recommendation: if you have them do work for you be sure to have cameras installed to keep track of their work. Take pictures of everything just prior to the work and check immediately afterwards. Otherwise they will deny that any damage done was due to their work. Sadly we did not do this as this is not a primary residence and we are now paying for that mistake.

I would highly recommend this business. Our house already had a gas fireplace when we purchased it…read morein 2020.The previous owner left the owners manual but we still didn't fully understand how to operate and maintain everything. The remote never worked consistently and the pilot light eventually stopped working as well. First my husband went to the showroom and the staff person was very accommodating and scheduled a service call. (We appreciated this approach, as opposed to trying to sell us a whole new unit, for thousands of dollars.) The technician came as scheduled. He was so knowledgeable and skilled that he was able to repair our unit, explain to us how to maintain it and give us general safety and operation tips within an hour. He was also polite and personable. We felt the charge was a good value and will schedule a return visit in two or three years.

Can't say enough great things about the team at CR Gas Logs and Fireplaces! Starting with the…read morefolks in the showroom who went through my options to replace the gas logs I had installed by another local company 4 years ago. Two great installers for my new gas fireplace insert with blower. They were very professional and even left my house cleaner than when they arrived! Showed me how to use the thermostat remote and stayed around while the fireplace was running to be sure everything was working correctly. Only grabbed two names (Brian and Bill) so can't give a shout out to all four people - but thank you to ALL. This is another local company that is well worth checking out - prices were significantly better that other local competitors and the product I selected is top rated. So happy with all the decisions I made in this process.