My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Really great initial conversation on the phone and then in person. We were very excited because…read moregood help, heck any help in this part of VT is pulling teeth. In the end I had to chase the quote for days. Chased the contractor for weeks - finally asked if he wanted to be considered for the job because the scope changed. No answer back. Fix-it - I can't even get- it... not a call back or anything. Would not recommend. Hey if they read this and would like to respond, I'm flexible in changing my rating. Stuff happens, I get that. We'll see if I hear ANYTHING back. No value to me.

Had a water heater not heating for long periods making for quick showers. A friend recommended The…read moreFix It Team. I called on a Monday and he made it out that Wednesday. Rob is very friendly and explained what I needed and gave me a quote, I agreed and he did the work in a short time. Thank you Rob and Mike! I'm really glad to have someone to call when this old house starts giving me problems.

Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

We have used the professionals at Disaster Recovery for flood cleanup in our basement, as well as…read moreat Castleton University in prior years. We always found them to be reliable, prompt, fair, and very conscientious in their work. It's a Five Star company. Lyn and Dave W.

I have worked with the crew at Disaster Recovery twice now and have been very satisfied with their…read morework. They cleaned our basement several years ago from water/sewer damage, and every corner was spotless and looks great to this day. Recently they deep cleaned our bird aviary , washed and wiped floor to ceilings, cabinets, etc after 20 years of many parrots and again did an excellent job. I would recommend them for any type of deep thorough cleaning job. Cookie M

Excellent and speedy service with suggestions for improvement. John knows his craft and I'd highly…read morerecommend him and will certainly call him again on future plumbing jobs.

Excellent emergency service. Highly recommend Jake and Ottaquechee. Quickly responded and…read morediscovered the issue leading to the lack of heat during the weekend with temps in the teens.

Moved into new home with my elderly mother both of us first time home owners. I called these guys…read morebecause water wasn't running properly. Two guys came looked at things for maybe half an hour and left saying someone would get back to us. Couple months later we get a bill for over $300. Then we get another bill saying we are past due. I call them get a lady who puts me on hold then tells me someone will call me back I told them I'm not paying $300+ when nothing was done and no one gave me answers. Months and months go by I hear nothing assumed they just canceled the bill new year and we get another bill with more finance charges and some red lettering. I'm not paying for services not rendered. I'm putting this review everywhere I can. Don't bother calling them they are expensive busy and don't seem to care about anything but the money.

Oh, if only you could leave a negative star review…read more There has been a portapotty at my house FOR 7 DAYS. ok, so really it's only 5 days longer than it was supposed to be here. It smells AWESOME!! The guests we had last night who had the pleasure of camping next to it - big fans. I called to see when it was being picked up. 'Oh, today, for sure today (already one day late). The next day: 'oh, I think they were all picked up (looking out my window, I must disagree) Following day: 'for sure today. We're really busy (clearly not with the rental side of the business) 10 AM Day four: 'it will absolutely be picked up today'. 3PM Day four: (out running errands before guests arrive) 'we have picked it up' 5PM Day four: ummm, so it's still here 'oh, yes. Our truck broke down, we'll get it tomorrow' Day five: arrive home 2PM. You'll never guess. 'We had an emergency and our technician was called out. Crickets.... Any suggestions on removal of an abandoned portapotty are most welcome.

We used this company to empty our septic tank years ago. We were having horrible smell in our…read morehouse recently and called Dimmick. The gentleman was great and talked us through the problem which was an easy fix! He never charged us but we will come back to use them b/c they were so honest which is sometimes hard to find!!! Highly recommend!

Mike is fantastic! He listens to your needs and helps you achieve your goals. There was nothing…read moreeasy in my light fixtures -all multi directional, and I needed to upgrade my electrical panel. He does it all, and at a great price! If you want excellent service with fast response and great pricing then you want to hire Residential Remedies! I'm getting these guys to do all my electrical work!