Chimney Savers saved our chimney and roof, accomplishing some necessary repairs expertly and…read moreefficiently and adding a stainless steel cap so that it might be a while before we need another visit -- at least to take care of the problems they fixed! Great service and workmanship, accurate estimate, and great communications: they showed up when they said they would and did the work in the time they projected. Highly recommended.

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Owner canceled my Sept 17 appointment for stove cleaning due to another account's emergency. Has…read morenot responded to my texts to reschedule .... I am displeased with the apparent lack of courtesy.

Brandy was extremely helpful and I'm glad to have had her helping me. I needed refractory panels…read morefor a 13+ year old fireplace due to a crack that formed, and the manufacturer discontinued all of the panels in the color I needed. Brandy did her homework and found a kit for me with all the panels I needed, and with a color (gray) that would still look good in my fireplace. Order was placed for a drop-ship, and it was accepted by the manufacturer. I'm relieved to have finally found a solution. Thanks Brandy!

Sales associate Jennifer could not have been nicer in helping me locate a fan for my now-obsolete…read moreVermont Castings WinterWarm wood burning fireplace insert! I have used this company before for new parts to my 25 year old plus Vermont Castings insert which are of high, sound quality. Their shipping options are very user-friendly, too. Thank YOU Jennifer!

The whole team at Black Magic were great partners as we renovated our fireplace and chimney -…read moreespecially Corey and Chris. They were knowledgeable, gave us a range of options, explained everything clearly, and were conscious of our budget. They also were great at following through to ensure everything was working right and that we had peace of mind. We very much recommend calling them if you're having fireplace or chimney issues.

Black Magic rebuilt my chimney in 2021 - the cost was $8000.00. In early 2023, I had a fire in the…read morestove pipe between the wood stove and the wall. The fire department cracked the mortar. I called the company to do the repair- the quote was nearly $16,000. Because of the quote I submitted a claim to my homeowners insurance. As result of the claim, my homeowners insurance company dropped me. I found an alternative company to do the repairs- their cost was $2300.

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

I have been using this company for 12 years. They are polite, extremely knowledgeable and helpful…read more Through the years I have purchased three pellet stoves from them. 1 free standing and 2 fireplace inserts. I cannot say enough on how they have serviced them and responded To my every need. Each year I have them cleaned and inspected before the winter. I love the guidance and care they extend to me. They also service my hot tub bought before I knew them and they have been amazing. You will never go wrong with this company. Patricia Bisang

The people that run this company are crooks and cannot be trusted. They are dishonest, claim to…read morereturn an item, yet still charge for it. When trying to resolve this issue, they do not answer their phone. Find someone else to service your hot tub or pellet stove.

Mason and Phyllis are very nice people, but they don't seem to be at all knowledgeable about…read morechimney maintenance and sealing. I had them out around 5 or so years ago to seal the crown of my chimney. Not knowing anything about it at the time of course, and based on their reviews, I fully trusted them as to what material should be applied for that purpose. Mason applied several tubes of Alex Plus caulk to the chimney crown. I was a little surprised they would use caulk, but then they were the "experts" right? They said this stuff will last 40 years, no problem! Your chimney is now fully sealed and protected! A few days ago I went up to inspect the chimney crown. Not an ounce of that caulk remains. Nada. Nothing. It's all gone. We're right back down to naked concrete again. And who knows how long it's been like that. So I called the Alex Plus manufacturer, and they said you should NEVER use Alex Plus for that purpose! Spoke to a chimney sweep, who said you should only use elastomeric sealants specifically made for chimney crowns. He was surprised any 'professional' would do something like that. Obviously, they didn't know what they were doing. Or what kind of sealant really should have been used. But they were nice. So $300 down the drain. Don't make the same mistake I made. Find somebody else.

We didn't actually use their service since they had since moved outside of our area, but my review…read moreis about their response. Even knowing that we'd never be an actual customer, they gave very detailed responses and advice. I have seldom ever encountered such service! If they are ever able to service our area in the future, I wouldn't hesitate to give them my business.

Had a small job fixing entry steps of my home. He was one of the very few masons that came by to…read moreactually to evaluate the problem. Gave me a very straight forward price and was able to start work one week after. Very friendly and reasonably priced service. The owner went above and beyond in their service. I would recommend them to anyone.

From the owner: 5th generation mason specializing in residential ,commercial and historical restoration.We do all…read moretypes of masonry brick ,block ,stone ,stone foundation repair,pavers,stucco ,concrete ,chimney repairs and much more call 413217-6917 for free estimate fully insured