I cannot begin to describe how disappointed I am after doing business with Digital Repair Surgeons…read more I have never had to try so hard to get straight answers out of a business. We had to get a screen replaced on my partner's laptop and for 3 MONTHS, this "business" told us *every week* that it would be done by week's end. They often would say they were "waiting on a part to be in", then say "the part is in and it will be done by the end of the week". Then, the next week another problem would appear "the mouse pad is malfunctioning" (not a problem that was present when we brought the computer in) and "the part was on the way" to fix it. Each time we had to call every week for 12 weeks because Jacob and Miranda never communicated to us first. We had finally had enough and said we were picking up the laptop done or not. Jacob said we would have to make an appointment to pick up the laptop- which costs 5 dollars for a 5 minute appointment to pick up the laptop I paid 325$ for them to replace the screen on that they kept for 3 months. When my partner arrives to pick it up- they said they just needed a "few minutes" to finish it up. The 5 minute pick up lasted 25 minutes as they were gluing the computer back together right in front of her. They then tell her not to open it because " the glue was drying". She inquired why they weren't checking it's functionality with her there like they had said we would at our initial drop off. They then assured her she could bring it back if something was wrong. She returned home and after giving the glue time to dry- they gave us- shit you not- the laptop without the charging port in the computer. For 3 months my partner was not able to use her computer for work, and we get... a laptop that you can't turn on. Sounds like something on the list of basics that a computer needs but maybe we should have waited another year for them to be finished? Who's to say? So, after calling to see if they *forgot* the charging port and receiving no response despite my partner and I calling 6 times on different days, I ended up fixing the computer myself. Luckily, this is a teachable moment and we can leave this review to warn others. Don't bother looking at the positive reviews. I thought I could trust them too but the likelihood of you having a positive experience is not worth the exhaustion of tracking these folks down to get your electronics back. Save yourself from the unprofessionalism of Jacob and Miranda and take your business to someone who cares enough to communicate with you. And gives you back all the pieces you gave them. I'm attaching two pictures so they can compare what's missing, like they do in Highlights magazine for kids.

December 2024 I brought my Mac Book in for repair and paid the $125 requested expecting a 2 week…read moreturn around. June 2025 they will not give me my unit back. The will not answer my phone call. they will not respond to my E Mail. The will not unlock their door for me. I think they ripped me off for my $2000 computer. I am looking at legal options. If you like your electronics, FIND ANOTHER REPAIR SHOP.

Anyone in Rutland area looking for computer repair...do NOT use Ken's he charged me 150 bucks to…read moresit my video card and 275 to install Windows on my old machine, told me Windows 11 couldn't be installed and it installed by itself and he didn't bother updating the bios to fix it completely!

From the owner: "Ken's IT Computer Services is your Vermont-based solution for all your computer needs. We offer…read morecomprehensive repair and support services, from troubleshooting software issues to hardware repairs. We also specialize in network cabling, including Cat5, Cat6, and Fiber Optics installation, ensuring a fast and reliable network for your home or business. Our experienced team is dedicated to providing prompt and professional service, tackling a wide range of technical challenges so you don't have to."

Drove 40 miles to get legal paper for a friend. They had NONE…read more How is it a office supply store out of paper. Clerk wanted to order it. Never again.

Foolish was I too dislodge my mouse receiver at such an event. in my despair I searched for a new…read moreone. Brendan from staples informed me I must move on. Stubborn am I to change, purchased the same model, the M187. But inspired by the encouragement of Brendan I enacted the first steps, by choosing a new color. Hence forth I vow to continue this trend of new possibilities and not to be chained by the past. Brendan deserves a raise.

called monday, took computer there and done in one hour! courteous,friendly. explained what he was…read moredoing &why. thoroughly enjoyed the experience, would highly recommend!! have been to best buy &staples, these guys are light years better. price was very fair and reasonable. thank you!! yay!!

In Vermont it's all about who you know. When it comes to live tech support for computers, there…read moreare few shops who still have the customer-first business model. Yes, one can buy from Amazon or Best Buy, but when something goes wrong, that's where you want someone who is knowledgeable, friendly and in person. Geek squad is just not going to cut it. I reached out to this shop because I was having issues with my MacBook. While they don't service Mac products anymore, they used to! They will support out of warranty Mac's but because mine is still under Apple care, they immediately referred me to an in state certified Apple repair shop. They thought of me first. And I appreciated that. My son is just entering the workforce in computer repair and IT and I hope he learns about customer service like this business. He owns a PC. We will definitely be bringing it here when we need a repair.

CTCI is a company of experts. No matter what your business needs to get to the next level CTCI will…read morehave the solution. From social media, security, design, and innovation CTCI was able to support our goals of top quality throughout our business. We continue to work with CTCI to innovate, improve and navigate through the modern business landscape.

I have been a loyal customer for over 4 years until I left and went to another wireless carrier…read more... I could no longer access my Verizon site nor get detailed billing information Got weaseled out of 132.28 that I thought was an early contract deactivation fee, but no.... Verizon is now saying the finalized bill is just about $600.00??? I'm smh and going why? The termination fee or early termination of the contract fee is $170.00 Stay away from Verizon and go pre-pay at all cost! The customer service team is great as long as you are making a purchase.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

We used the services of ACT Computers years ago but have since moved out of state. When we needed…read morea new screen on an Apple lap top, ACT gave us better and faster service than we could get in the big city! Thank you, ACT!

From the owner: Computer services and support. Authorized Apple Computer repair. PC / Windows repair, support,…read moreand virus removal. WIFI, networking, and advanced wired/wireless router configuration. Troubleshooting and consulting.