I was going through H@#$ after purchasing my new phone. AT&T had my account completed messed up and…read moreI had spent a total of 9 hours on the phone with the company, 2 people hanging up on me because they claimed I wasn't who I said I was, and they couldn't fix it. It's a horrible long story. I came into the Rutland store and met with Trent, and he took control of the situation. He knew more about how to fix this complex issue than the folks at the main AT&T company. He spent over 2 straight hours making everything right. If you ever have any trouble Trent is amazing! He is extremely knowledgeable, calm and also kind to work with.

I walked into the store this morning, kind of disillusioned by the reviews I saw. And also the…read moreSupport on the AT&T app. Well I'll tell you what it changed within the first three minutes. I am so glad I went there Jon was a huge help. Never been with AT&T and I was switching from Xfinity over to them not because there was anything wrong with Xfinity, but I was moving. And AT&T has much better coverage where I am off to. To be honest when I was dealing with the support on the app last night I thought I went back into the dark ages but the guys at the store changed everything. I was thinking About AT&T Where those bad reviews came from, have no idea, I'm glad I didn't listen to them. Thank you guys

Never use cricket wireless. Terrible support and customer service. I literally have to travel 40…read moremiles to buy a simcard replacement. Pathetic!!!!

Cricket sucks phone is peice of junk a dream 5g hate this phone was sucked into buying so watch…read morewhat they try to give ya for a phone and customer service sucks

We were impressed with the kind patience and extraordinary efficiency with which Middlebury's…read moreGoWireless Verizon set up my entire family with iPhones. Between the keeping of some old numbers, adding new numbers, getting iPhones6 and iPhones5, they steered us through a maze of options and decisions with knowledge and kindness. And then they helped us get on our way into the connected wireless world, synchronizing email and calendars between phones and computers. Amazing service, deep knowledge, and a lot of patience. And we got a very good deal, too!

Worst customer service I have experienced in my life!!! Made an appointment and drove 30 minutes -…read moreguy behind the desk had ZERO interest in helping us. We asked about our current plan and he wouldn't even look up the account. Tried to discuss adding a line and more of the same. We finally walked out. Taking our business to another carrier!!! If I could give zero stars I would!!!

Stopped in because I couldn't remove a phone number and they fixed my problem in less than 2…read moreminutes. Great service.

My entire 12 Pro Max screen had to be replaced. In addition, I apparently had dented my camera and…read morethat was replaced as well and I have a screen protector put on.

Debbie, Corey and Elijah all super helpful and knowledgeable as I was transitioning several devices…read morefor different family members and getting new equipment and accessories. Especially Corey has the patience of a saint, guiding me through numerous set ups and porting over Apple devices. Unlike some other representatives in the store he was able to "juggle" numerous requests at the same time with kindness and a smile - - while also helping his fellow team members - - what a star!

This store is beyond shady. You would expect the management team to be able to correct situations,…read morein the interest of the customer. However, they hide behind Cellular jargon that allows them do things very quickly, and they don't give you the information you're looking for. I have never paid more in my life for two phone lines. When we ask to get it changed, they want us to use a virtual agent. Even though they are the ones that set us up in the first place! Very upsetting to see this store be managed by crooks.

In the past I have been very pleased with US Cellular service both for my phone and wireless…read moreinternet service. I have always had an issue with the dishonesty of the cost presentation at the initiation of service. I recently added home wireless internet advertised at $40 per month, got billed at $60 which I was able to get reduced with customer service as I was paperless billing and autopay. What P'dMO is the carrier fee charges. $34.79 per month, noted by the agent in Claremont as a few dollars but they didnt know how much. Now you know. Deceitful and dishonest presentation... a lie by omission. I always emphatically ask how much the monthly bill will be and was told they didnt have any way ot determining that since corporate determined that. What BS. $35! This isnt my first go around with this store. Im done.

We have been customers here for years and have always had a very good experience either in store or…read morevia phone. The staff here are courteous, honest, friendly and knowledgeable offering suggestions as well as always trying to provide us with the best pricing. I recently needed to make some purchases for my business and Kate-the business account mgr - came directly to my location and made sure the equipment we ordered would work with the software we had prior to our purchase. She really helped with the set up process and she was just great to get to know. I think it is great when a business can give you that personal experience and it was nice she understands our needs. The customer service is excellent.

My wife and I made the mistake of buying two Cricket Vision phones. 4G is a lie, we literally never…read morehave real 4G responsiveness. Everything seems to be constantly throttled and working from a cache of a previous session. Call quality is universally terrible, with dropped calls and frequent episodes where the person we're talking to can't hear us even though we hear them. We pay $70 a month for this lousy service and it's not worth a tenth of that. Avoid at all costs.

Staff is always friendly and helps me pick out what I need and doesn't push anything I do not want…read more I appreciate their help anytime I ever have any questions about my phone or my bill.

***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

Let me tell I spent 2 days trying to get my phone taking care of at Apple in Nashua they r useless…read more20 minutes here fixed AJ was a miracle worker I highly recommend him

the owner was welcoming and extremely helpful and informative. my dog chewed my phone and I was in…read moredire straits trying to figure out how to get on the same phone that day. he was extremely helpful and understanding and guided Us in the right direction and then did not even charge us! just a gentleman and I would highly recommend him!