I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

My mom and I worked with Caleb today to upgrade both of our phones. His service from start to…read morefinish was absolutely incredible! I would highly recommend any Verizon users to stop by and work with him if they need anything. Thanks for the pens Caleb!

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Debbie, Corey and Elijah all super helpful and knowledgeable as I was transitioning several devices…read morefor different family members and getting new equipment and accessories. Especially Corey has the patience of a saint, guiding me through numerous set ups and porting over Apple devices. Unlike some other representatives in the store he was able to "juggle" numerous requests at the same time with kindness and a smile - - while also helping his fellow team members - - what a star!

This store is beyond shady. You would expect the management team to be able to correct situations,…read morein the interest of the customer. However, they hide behind Cellular jargon that allows them do things very quickly, and they don't give you the information you're looking for. I have never paid more in my life for two phone lines. When we ask to get it changed, they want us to use a virtual agent. Even though they are the ones that set us up in the first place! Very upsetting to see this store be managed by crooks.

Service is terrible and sent from store with unexpected charges added to my bill when they were…read moretold exactly what I wanted and nothing else.

didn't seem interested in my billing question or digging into it. Told me to call customer service…read more@ ATT. not worth the time going here

I felt compelled to post about my recent experience with Nova as it goes against all the posts Ive…read moreseen here. I walked into the store and my guest and I were greeted with a kind warm empathy towards a dire issue where we needed a phone and quickly as we were leaving the state. Nova went right to task helping us through the turmoil and we were able to connect on some shared experiences and stories. We were in and out in maybe 45 minutes with warm smiles on our faces. Im sorry these other folks had such bad times, I can only speak to my experience. THANK YOU, NOVA!

If I could, I would give them 0 stars. The "person in charge" had serious attitude and would put…read moreall of the blame on the customer until she got on one of her soap box tangents and unearthed what actually happened in a situation. She played dumb until she got called out and even then she would try to put all of the blame back on the customer. She was not helpful at all and had zero resolution besides "this wouldn't have happened if you went to a corporate store". NOTED. DO NOT GO HERE - take the extra time and go to Hadley. I will tell everyone I come in contact with what terrible experience we have had over the last few months dealing with this one woman and this store so they can save themselves the stress and headaches.

The only account I have with VTel is for email. Today I had an issue: emails didn't send. I called…read moreVTel tech support. They seem to have contracted tech support out. I spoke with someone who was friendly and tried to be helpful but wasn't able to do anything for me. At the end of the 1/2 hour call we agreed that the password wasn't the problem, but I asked her to submit a ticket for a new password anyway, just in case. When the technician called to give me a new password I explained my problem and he fixed it in fairly short order. (The password was NOT the problem, something else was.) Three cheers and MUCH gratitude to Ben at VTel email tech support. I rarely write reviews of any sort, but I'm so grateful to Ben that I've written this one.

Update on April 1; Received a followup call from Tech Support at 4:30pm, who was able to answer and…read moreaddress all my (3) issues. Additionally, a replacement router was scheduled for the next day. On April 2 at 10:20am, service tech arrived with a pre-programmed new router. Replaced old with the new router and all tests passed. Greatly approved the quick and professional service received by VTel.