This company replaced our condo units historic front, bowed windows and screens on Commonwealth Avenue in Boston. They are beautiful. This job was completed the summer before we purchased our condo. As we had a warmer than usual fall, we soon realized that the windows were very difficult to open. I was provided the company info & called the rep, Mike, who quickly scheduled an appointment to resolve the problem. At that time, Mike provided me with contact info for his local guy, Sean Cryst, if I needed help with any woodwork projects or if there were other window problems.
As we were remodeling, I reached out to Sean to see if he was interested in any part of the remodel project. He was good in letting me know that it was a bigger task than he was able to do, which we greatly appreciated so we could move on.
Once we moved back into our remodeled condo, we realized the windows were drafty. Given they were under warranty, I called Sean to see if he could come by to look at the problem. He was quick to set a time to come by and determined the problem and then set a date to replace the seal around the windows. He also put in handles to help with lifting open/closing the large, mahogany-framed windows. There was never a push back or delay. He or his guys arrived when they said they would and calls were promptly returned. Follow-up appointments were quickly set when they realized they hadn't brought all they needed to fix things properly.
Given our experience with remodeling, we've had to deal with numerous Boston area contractors. Sean and his guys are the rare few that I would use the word "excellent" for their service. They are very thorough, caring and reliable.
If you need historic window work in the Boston area, I'd call Sean at Historic Windows and Doors. The NH home office can connect you with him. You will be happy with the results and continued care. read more