I bought Pella windows for my home after being told they would be easy to tilt in to clean the…read moreexterior from inside. I was unable to do that so I finally called Pella after having watched videos on-line showing how easy it was to tilt the windows in. I had to wait an hour to finally speak to a person and was told it would cost me $79.00 to have a Pella staff come and show me how to tilt the "easy to tilt in windows". I was shocked that Pella would want to charge me to show me how to use the windows and thought a company would want to support the products they sold. I had a friend show me how to tilt the windows in but my hands are not strong enough to do it, so I am now regretting having bought windows that I cannot clean the exterior from inside. Pella certainly is not interested in supporting their products so if you are looking for windows or doors, look elsewhere so you won't make the mistake I regret making.

We had a Pella High Security door installed over two years hence. Chose a time delay to better…read moreexpress events rationally and dispassionately. The new door - little over $5k-was improperly installed. We couldn't understand the initial crew- from Ukraine - no speaking English either. Pella inspector came by and verified same and put their system to work to affect the fix. Then... supply chain issues arose. Meanwhile, improperly hung door would not lock. And it's winter in the Berkshires! Called manager and told him our door was INOP (inoperative) and won't lock; and that I was now sleeping on a military cot by the front door & door double braced, and other security arrangements prepped n' ready. And he responds with, "So-what's the problem"? Yes, we had words. Informed him of the 'risks to the elderly' imposed upon me & my bride. The sleeping by the front door went on for several months. One of us had to be here 24/7. Things like this up- end one's life 24/7 simply planning around an imposed vulnerability on a private home. New door was finally installed, and my wife and I were able to attend church together, and even eat out. Kinda makes you feel like you're coming out of a snow cave or something. No sooner had the two year warranty run on the 'new & improved' front door, when, old man winter had his effect on the internal locking mechanism. Yep, the cold & something internal to the locking mechanism made the door INOP, again. The young man they sent out to fix the door is a saving grace to Pella. Very professional- did a first class job. So, as for the future, I don't think Our Trails & Pella's will be crossing in this lifetime.

Had this company do some work for me at my house, the tech did a great job and arrived on time…read more after seeing the itemized work order broken down it showed very over inflated changes on the labor and parts. We all know that a company will have a mark up, but I felt this was extreme. I called them to question the double mark up the labor. was told that it was a fair price, that's how the business works and I saw something I wasn't supposed to see. And the company did nothing to satisfy my complaint. word of advice if you deal with this company, ask for a break down of the quote before hand, and do yourself a favor and get multiple quotes! I went with this company because I had good results with them when they were still Raynor, but seems since they were bought out, customer satisfaction isn't their top priority! I gave the company a chance to make it right before writing this review and never heard back from them.

I called to have 2 garage doors adjusted / repaired because they were not operating properly and…read morewere making lots of noise. Peter (owner) sent a tech out the same day and WOW, what great service! The problem was fixed and at a good price too! Thanks, Mitch

We were locked out of our house on a cold morning and called a few local locksmiths but no one was…read moreanswering. We then called up Smith & Associates and Russ answered very quickly. We were a little out of the service area but he said that wasn't an issue and that he could come out and help us. Within a few minutes Russ had our door open and even cut us an extra key as part of the service. Highly recommend!

Russ was very responsive & fair priced. (There were unforseen, extra parts that he ordered to make…read moreour RV door locks work.) Excellent customer service.

I called Window Technologies to fix the problem with my sliding glass patio door not closing…read moreproperly. Jeremy showed up when he said he would. He quickly diagnosed the problem and clearly explained it to me. He took the time to explain each step he was taking as he made the adjustment. Every once in a while you run into someone who it just feels good to do business with. This was one of those times.

Jeremy just installed new windows and screens throughout our condo. These were full installs and…read morenot "replacement" windows. We could not be happier with his company's service, workmanship, and care. Just great people to work with and very highly recommended.

Local resident completing household chores, dabbling in diy, and needing a USB cable- who thought…read moreDewalt makes qualtity cables? The service and, especially for the size, the selection is great. When I grabbed the wrong item and wanted to swap it, they were more than patient. And I can get my propane tank refilled. Glad to have and support a local hardware-building supply store.

We built a new home and Hamshaw was fantastic in providing wonderful quality materials in a timely…read moremanner! We bought lumber, doors, windows, etc. for a fair price! Jon Snow was excellent in meeting with us on a regular basis to keep on top of all the materials we needed! All contact with other employees very pleasant, knowledgeable and helpful!

Our experience with Eugene at Pioneer Valley Handyman was disappointing. We are stationed overseas…read moreand needed some work done for our tenant in our rental. After we agreed on a price, things changed once he arrived. He added work without gaining approval first. In fact, we had told him in writing that the tenant might ask for more work to be done, but we were not authorizing it. He did it anyway and charged us. He was also not transparent about disposal fees until he was already on site and there wasn't much we could do about it. Not only did he lack transparency, but his overall professionalism was lacking. We had to ask, multiple times for an invoice for our records. The invoice terms stated Net 30 but he began harassing us to pay the invoice via text and email within hours of sending the invoice.

Due to the recent wind storm and incorrect installation of the roof by the original contractor,…read morePrime Painting of Chicopee, our home was left vulnerable to the upcoming winter elements due to shingle issues. The latest damage occurred this past Friday/Saturday (02/03/23 - 02/04/23). I live near Dana Park and Eugene, owner of Pioneer Valley Handyman, happened to be visiting the afternoon of 02/07/2023 with his daughter. I was in my yard and asked for a minute of his time. He took a look at the roof and gave me a price and repair date of the following afternoon. He arrived on 02/08/2023 as promised, completed the work promptly and professionally, and I feel much better going forward. I highly recommend Eugene Quinlan as a general repairman. I wish all businesses operated like Pioneer Valley Handyman. SIncerely, Brian:)

Bryan Hobbs Remodeling LLC installed insulation in my attic and cellar in my 100 year old house…read morelast week. the crew was professional, friendly and competent My home is warmer and tighter now I'm sure my energy costs will go down Thank you to this company

Bryan Hobbs Remodeling was really great to work with when they came to insulate my house. The team…read morewas pleasant and took time to answer my questions and point things out, and made sure I knew what to expect. They were quick and timely, came when they said they would, and cleaned so thoroughly after themselves that I think my house is cleaner after they left than it was before they came!

This is a family owned business and you rarely see personal touches like they provide in terms of…read morecustomer service these days anymore. They had the owner go to your location to have conversations to go over everything thoroughly in a consultation. Everything was well organized and planned and discussed ahead of time including looks and transparent pricing. They did an excellent job replacing old windows. On the day of service they were efficient on time and professional and installation went smoothly. Workers were respectful and cleaned up too. Overall positive experience.

Very pleased with my new picture window. The work was done on a rainy day. I expressed concern and…read morewas told everything would be okay. Too my surprise, the workers outside did serious damage to my scrubs. I called them on this issue and was told- "they were sorry" but due to OSHA regulations they had to get close to my house. I believe working in the rain brought on the carelessness of the workers, resulting in the damage.

Frank Cortes was very professional and accommodating. He went above and beyond to work around my…read moreschedule. He was a pleasure to deal with. He was courteous, answered all of our questions, and returned my phone calls promptly. Castle Windows are great quality windows. Great looks too! We couldn't be any happier with his service and final result. His team of installers were super professional. SetRoc LLC was a pleasure to do business with. We are pleased and would do business with them again. Marco & Eliane

We just bought our first condo in Boston and the old building had drafty, and rotted wood windows…read more After comparing four locally best rated companies, the window guys provided the strongest customer service and experience by far. I'd highly recommend them and hire them again. Frank and Josh communicate immediately through text and call, do a careful one hour in person consultation, and even bring along a heat lamp and sample windows to educate on five different varieties of quotes. They are kind, intelligent, and respectful when working through our limited budget. The best part is they sell, manufacture, and install their own windows (as opposed to other companies who outsource these services) so the management and timeline of the project is high, detailed, and efficient.

I highly recommended Dave Miner Roofing. Dave gave us a great presentation of the materials to be…read moreused and a detailed quote. The roofing crew arrived on time in early June and immediately went to work removing two layers of existing shingles, four skylights and a new roof. Everyone knew exactly what their job was, and it was clear they worked well together as a team. Throughout the project, treated our property and were professional and friendly to one another. The work was performed on a very hot day, but the crew remained focus and hardworking taking only a brief lunch break before getting right back to work. When the job was completed, every crew member pitched in to thoroughly the area. There were no nails, shingles, paper, or debris left behind. The cleanup was just as impressive as the roofing work itself. Dave Miner did an outstanding job from start to finish. If you're looking for quality workmanship at a fair price, give them a call. You'll be happy you did.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.