My husband was advised to get a new battery for his work phone, and opted to look around vs going…read moreto Verizon or Apple. The young man that helped us was very nice and courteous and replaced it rather quickly at a reasonable cost. I needed a replacement of the tempered glass for my phone. He meticulously applied, making sure no bubbles, etc. & cleaned my whole phone. It was less than $16 for that. What?! If I went to Apple or Verizon it would cost $40 or $50. Great customer service and we were very pleased.

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Cameron, an employee at Brattleboro's Verizon Authorized Retailer, TCC, checked out my Apple IPad…read morewith elegant simplicity at the store, found no serious issues with it, and answered my questions and gave me information I needed to set up a usage review. I didn't have to wait very long for service. When my problem reappeared in my own home I was able to call him at the store and he suggested resetting my home WiFi and Presto! Everything was OK. I'm not great at knowing how to troubleshoot this technology so It felt very good to be able to find a very knowledgeable and courteous employee to interact with. I rate Cameron five stars!! /

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

It will sound random. But we were literally passing through Albany on our way North, and on a…read moreFriday morning, we needed to buy a used iPhone to replace the one I was using. A quick search yielded these guys who were along our route, and we made the quick stop. And were the first ones there when the doors opened that morning. Don't let the location or look of the shop fool you, these guys were extremely helpful and knowledgeable. They had a pretty good product selection - I got my used iPhone 7 at a good price (it looked almost brand new). And the counter guy even helped me switch SIM cards, and made sure everything was working to my satisfaction. We were in and out in 20 minutes, and continued along our drive without missing a beat. Sadly, we don't live nearby or I would be a more frequent customer. If you live in the area, then this should be on your list of handy resources for your cell and tablet needs. Keep up the good work guys.

You hate to pile on a business that's already gone out of business but these people really screwed…read moreme. Not long before closing up shop sometime in March 2019, I had my iPhone battery replaced. It was $79.99. Within a month, something in my phone starts rattling around. A short time after that the phone had issues accepting the power to the form the lightening cable. I called Phone Wizard who I discovered had gone belly-up. So I took it elsewhere. These folks opened up my phone and told me the following: "Your battery is is barely connected by a tiny power cord to the rest of the phone. That's what rattling around. Also, whoever put the battery in gave you a used battery that was literally glued in place." Totally unacceptable. I had to pay $60 for another (new) battery because the good folks at Phone Wizard seemingly had at best had no clue what they were doing, or at worst willfully screwed me over. Shame on these people and their business practices.

I felt compelled to post about my recent experience with Nova as it goes against all the posts Ive…read moreseen here. I walked into the store and my guest and I were greeted with a kind warm empathy towards a dire issue where we needed a phone and quickly as we were leaving the state. Nova went right to task helping us through the turmoil and we were able to connect on some shared experiences and stories. We were in and out in maybe 45 minutes with warm smiles on our faces. Im sorry these other folks had such bad times, I can only speak to my experience. THANK YOU, NOVA!

If I could, I would give them 0 stars. The "person in charge" had serious attitude and would put…read moreall of the blame on the customer until she got on one of her soap box tangents and unearthed what actually happened in a situation. She played dumb until she got called out and even then she would try to put all of the blame back on the customer. She was not helpful at all and had zero resolution besides "this wouldn't have happened if you went to a corporate store". NOTED. DO NOT GO HERE - take the extra time and go to Hadley. I will tell everyone I come in contact with what terrible experience we have had over the last few months dealing with this one woman and this store so they can save themselves the stress and headaches.

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

Super helpful, nice, patient, and fair service! They really pulled through in an emergencyread more