***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

I have been a customer here since they opened 5 years ago. It has always been a welcoming place to…read moreshop. However, recently my spouse and I have been openly discriminated against right at the front door because we mask for my spouses health. This is first time it happened (or mention of any policy), we spoke to the manager and she was very reassuring that we would not be asked to remove our masks and they were so sorry for the way we were treated. Today, we went, and was actually yelled at and spoken to very rudely and sarcastically by the front check in person who was working. I could actually see how excited she was to turn us away, like she had been waiting for the first opportunity. We have gone in masked since they have opened. We go every other week almost, never once before these last visits have we been asked to remove our masks. They claim they are following state law which is not the case after researching Massachusetts masking laws. So this is a store policy they are enforcing. And the way they are choosing to enforce it is very unkind. Please do not take stock in the older reviews saying this place is kind or understanding to immunocompromised folks or folks with masks. It was genuinely cruel the way my spouse was spoken to today. Even after pulling their mask down a bit in the busy lobby, the woman really wanted to escalte the situation. I am unsure if they are under new, hateful management, but it is really disappointing and frankly concerning how the culture of the business shifted so suddenly. Beware and be safe, there are plenty of other dispensaries in the area, it's just very disappointing to be treated in such a way from somewhere we have been going for years.

The crew is absolutely incredible. Always in and out. They always have the best sales happening I…read morebelieve daily if not at least a few times a week they offer different specials! They have a rather large selection of products to choose from. Seriously the best bang for your buck! I was referred by one of my customers and IV now referred this place to everyone I talk to about this subject.

Knowledgeable and nice. Been a few places this felt the most comfortable and the least like they…read morewere trying to oversell or take advantage

Best service. Best rewards program. Staff takes the time to interact with their customers. They…read morealways give great suggestions when I ask questions.

Knowledgeable and friendly. Will return!!! If they don't…read morehave a part on hand they usually have it delivered to their store by the next day.

Date of visit: July 25, 2025 Time: Around 11:30 AM…read more We stopped into O'Reilly in Brattleboro while dealing with a trailer hitch emergency on the road. We asked about their tool loaner program -- something they publicly advertise. The older gentleman who first greeted us had a crumby attitude from the start. He seemed irritated by our presence, cut us off mid-sentence, and quickly denied us without much explanation. His tone and body language made us feel completely unwelcome -- and frankly, it felt like more than just a bad mood. On the flip side, the younger guy with glasses was polite, helpful, and really tried to assist us. Unfortunately, the older employee kept butting in and overriding everything, refusing to let us borrow tools even though the younger guy was clearly willing to help. It was frustrating and disappointing. We left feeling disrespected and turned to Advance Auto down the street -- where we were helped without judgment or hassle. If O'Reilly wants to represent themselves as a reliable stop for travelers and folks in a pinch, they need to take a look at who they've got at the front counter.

I think the employees at the Federal St Greenfield store are terrific. Friendly, helpful, very…read moreknowledgeable, Sam and Joe are the best. I've seen some complaints about wait times which I dismiss. The store has many walk ins and unless you make an appointment for later or the next day, yeah you might have to wait. I like that when I'm being helped I am not rushed because sometimes it does take upwards of an hour to complete an upgrade, new services, whatever. Often times, the staff have reviewed my bill and have helped lower my monthly payment with a different plan without lowering any service...I can wait patiently for that.

Helpful, knowledgeable, and friendly staff! Would certainly return to this store. Nate is the best!read more

My significant other purchased a disposable and it lasted all of 10 minutes. Still full, fully…read morecharged, simply junk. To far away to go back for a refund / exchange.

Great locations and best prices in the area. Wonderful staff who take their time to find the best…read moreproduct for you. Very homey and welcoming, easily the best dispensary in the srea

We had a big problem when electricity to the garage died with no apparent reason. That is where…read moreour car lives! We called Tyler's for the first time and they came out and immediately found shorted wiring in the shed near the garage. It was fixed in short order and at a reasonable price. Thank you so much A L Tyler and sons, that garage door was heavy!

Bad company. Called in asking for a quote in a job, finally got a call back asking more details and…read moresaid they service in Wilmington and would call me back with a quote. I called back a week later, finally got another call back saying it'd be months before they could get to us, I told them we could wait but would like a quote, to which Ed said they don't go out that way often (even though it's only a 1/2 hr away). I once again said we could wait until they come out that way but still would like a quote, and he said we should find someone else. I told him if he wasn't interested to just say so instead of wasting my time with excuses and telling me he'd call me back with a quote and then proceeding to blow me off. Bottom line: They don't call you back when they say they will They tell you one thing and another later (Like that they service in Wilmington, but then they don't when they don't want the job) They make excuses for it

This is a scam company. They took thousands of dollars from me, over a 2 month span, and had told…read moreme they would get my Google Ads account up and running. They stated it would be set up in about a week, then would take about another month for fine tuning. Two months in, it wasn't up and running, they had no idea what the problem was, nor knew when it would be running ads. I cancelled, as they didnt live up to their end of the contract, and I felt they didnt really know what they were doing. They hit me with a cancelation fee, despite not living up to their end of the deal. When I made a post on IG, warning others about their shady business practices, they promptly blocked me. They only care about getting you into a contract, and charging you for expert services, despite putting up amateur effort. Stay FAR away from this company, it was a terrible mistake on my part!

We have started working with Freitag. Jan and Peter have been great. They answer emails right away…read more They make working with them very easy. I look forward to a great experience with our Marketing.