Finally after three months got the phone line replaced and tech said free of charge due to the hassle I dealt with mainly due to their outsourced call center.I am very impressed and appreciative of the service techs as they seem to be good hard working folks in my experience. One are I would improve upon is the call center should be based in a rural area in America as they'd understand English better and the difficulties of a rural area. read more

Based on what they charge, it is an absolute crime that they are in business with their internet service. We pay about $70 monthly and our download speed fluctuates between 1 mbps and 8 mbps on a good day making it impossible to work from home. We checked with Consolidated Communications and they tell us everything is in order and working optimally despite the very inconsistent bandwidth. If you have other provider options, stay away. read more

Useless. Impossible to check email even, because the pages do not open. When called Consolidated always repeats the same untrue excuse: our problem is because too many people are using our wifi. Consolidated, very unfortunate, is the only provider available where we are - off the beaten track in Vermont. When we signed up we agreed to a price that was nearly double the agreed amount when we checked our first bill. When we called to complain they first tried to weasel their way out of our initial agreement, then reluctantly reviewed our bill. Next month, same thing: we were charged double the agreed amount. Sometimes we are disconnected for days. A few times we were late paying our bill and (as if we are an unruly child that needs punishment), they re-connect us real slow... days later. The bill always is the same though. This is against the law. You should not have to pay for a service that isn't provided or witheld. Contact the your Local Attorney General's Office and/or The Federal Trade Commission to file a complaint about the screwy business practices of Consolidated. read more

Horrible connections. Buffering 20-30 times a day. Evening hours you are lucky if you get 3 minutes of internet before the service drops. We are in a valley on Rt 110 in Vermont. I requested a tec come to the house and I have a two week wait. IF THEY CANNOT PROVIDE A DEPENDABLE SERVICE THEN THEY SOULD NOT BE ALLOWED TO OFFER IT IN THIS AREA. This has been going on for years but has been horrible for the past few months. read more

worst company I have ever dealt with. The misinformation depending on which department answers the call is horrifying. I have literally been on hold for over an hour on multiple occasions. Avoid this company if possible!!! read more

What happens when you stay home from work, losing out on $150, just to be home for the CCI repair folks to come? THEY DON'T BOTHER SHOWING UP. So unacceptable. I call in and they say someone could possibly come on another day, but no way am I going to lose out on yet another hundred fifty bucks. I have had no dial tone for a full month. If I am unable to call 911 to summon a fire department, I would definitely hold them responsible for the losses incurred. They also claim that a tech "contacted me" about not being able to come that day. I asked, "exactly what type of communication was this?" because I received nothing whatsoever. They said text. So, I have set up receiving NO TEXTS from this company. They know this and admitted it. So why on earth would they not opt for emailing me or phoning me? TOTAL IDIOTS. read more

If I could give a 0 review I would. I have no idea how they are still in business. They outsource their customer service to other countries. You can hardly understand what they are saying!! You get put on hold for hours. My service went down for 4 days and only got a $15 credit. I will never recommend this company to anyone. When another service that I am waiting for to come into the city, I am kicking this trash company to the curb. I know several other people who think this company is disgusting. Run the other way if they want your business!! read more

THE WORST! Internet goes down all the time, and you have to wait more than a month for repair. Scheduled repairmen don't show up on dates they have scheduled. Still, they continue to bill you as though services were working. It has been a disaster from the start. Thankfully, alternatives are now available. I can't wait to say goodbye to this awful company. read more

Stop, turn and run! This is by far the worst company I have dealt with. Their internet service is terrible, unable to use my cell phone and stream at the same time. Service drops continuously, tech support and customer service are non existent! The price is ridiculous and the quality is bad...so sad this is the only game in town! read more

WORST COMPANY EVER!!!!! They take your money, and lie, and if you have any technical issues, they will not get resolved. They will keep lying to you and telling you that a technician will get back to you. A technician will come and nothing ever changes they do not fix the issue. They do not care, they make Comcast look like a good company. That is definitely saying something! Run as fast as you can to any company except for consolidated absolute worst read more

If I could give them negative stars I would. We've been in our home for almost 40 years and our service had steadily gotten worse since consolidated took over. Our phone went out 6 weeks ago and I told them that my mother was 74 and it was vital it work in case of emergency. Guess what, major health emergency and no phone service so I can't communicate with the person who's helping with our house while my mother is in the hospital. I wish I could sue for negligence. You should be ashamed of yourselves. read more

Even trying to write this review while utilizing Consolidated's internet service is almost impossible. I can't imagine a worse monopoly exists on earth. Forced to use this spotty, slow service or nothing at all. Absolutely awful. Negative 5 stars, would not recommend. read more

I knew internet could be a challenge moving to VT, and as a remote worker it is highest priority. So I called Consolidated Communications a month in advance to make sure I could get adequate service which they said I could, and to make sure the install was scheduled in plenty of time for work. While waiting for them to arrive to install the service ( I was given a window between 8 AM - 5 PM which in itself was a bit ridiculous), I called for an updated ETA around 1:30 PM and was told they are 'out of phone lines' and don't know when they can run more. They left me completely without service and no ETA of when they could provide it, AND didn't even call me to tell me. If I could leave no stars, I would. read more

Don't believe what you hear from Consolidate/Fidium. Consolidated/Fidium pushed me to install fiber internet for me to replace my terrible DSL service. Told me that they would have to cancel my landline to do so, but would show up in a week to install fiber. In preparation for the landline cancellation, I paid hundreds of dollars to my security company to shift from the landline to a cellular system. Then Consolidated didn't show up for the installation, without telling me anything. When I called them, they told me that fiber was not available. Then they shut down my existing internet. I've spent hours dealing with their incompetence as well as hundreds of dollars. I strongly recommend avoiding Consolidated/Fidium if you can. This is an incompetent company that should not be in business. read more

100% NIGHTMARE. Had a flyer sent to me about CCiTV for $36.99. Installed 5 March 2020. Never worked, always buffering, internet would go out and sometimes phone. Have been a customer with Verizon, who then Fairpoint bought out and then Consolidated. Called over 50 times to customer service, 30 times to tech support and 14 technicians on site. Would always be given an excuse, say they "found the issue and fixed the problem". This went on for 8 months. Problem is there is no other internet provider in the area, so Consolidated had a monopoly on the internet service. Spent over 300 hours on the matter. Come to find out, it was the CCiTV that was making the internet fail. Consolidated has had many complaints, if you look besides this site. https://www.burlingtonfreepress.com/story/news/2018/10/31/consolidated-communications-poor-service-leads-investigation-internet/1658201002/ Highlight above and paste into your web address. There are many others. Just google "consolidated complaints". I think they do alright in city area, but in rural areas where they or their previous owners accepted Millions of dollars to upgrade rural areas, fraudulently accepted monies according to the write ups and never completed the mission leaving 1,000's of home with poor service or none at all. read more

This is by far the absolute WORST internet service provider I have ever had. I do not recommend them at all. Internet is constantly slow and buffers or doesn't load at all. I have called several times for them to fix it and nothing changes. I also know others that also have it and has the same views also. That's atleast 5 others..... read more

So expensive, and TERRIBLE customer service. Either everyone who works their hates their life and wants all customers to be as miserable as they are, or they really just don't care about customer happiness since in many cases they are the only option. The billing department double charged us 3 months in a row, each month we had to call back and talk to 6-8 people in order to get the charges reversed. SO glad we moved and don't have to deal with this company anymore. read more

One star or maybe half a star..Can't put into words how terrible the service is not to mention how dishonest they are. We pay for the highest MBPS in our area which is really slow to begin with and we get half of that. They say they will send a repair person, then they never do. They enjoy the perks of being a monopoly. Terrible everything about them read more

I have been onthe phone for 45 mintues....the person WILL NOT understand that I HAVE NO WIFI...I am paying for it but it goes off a few times each hour. Now I am told it is because I have amazon alexa and roku tv. I have asked for a supervisor over and over to no avail. I know many inthe same situation. If youc an avoid this company...DO! read more

Wish I could give negative stars. I have not seen one positive review for this company and I now understand why. This is unquestionably, without a doubt in my mind, the absolute worst, most horrid and putrid excuse for "internet" that I have ever had to suffer through having. It was previously Fair Point, then they sold out to Consolidated Communications, what a disaster that turned out to be. Fair Point was great with fair pricing, fast and reliable wifi and I never had any issues. Now, as Consolidated, they suck, flat out they just suck. SLOW, UNRELIABLE, AND CRASHES MULTIPLE TIMES FOR NO REASON. In the few months I have stuck with Consolidated, I find the wifi randomly goes down for about 90% of Vermont at a time. And when it somehow manages to work which seems to be a miracle, it is often times slow and you cant run more than one device (my ipad in this case) on 15 MBPS SPEEDS. That's just horrible. Very pricey for such service if you ask me. Needless to say I am looking to switch as they do not care to upgrade their services. read more

Honestly still having problems box IS STILL not fixed... Seriously thinking of suing the company!!!!

Been paying for high speed service for 2 years. We have never received the service we pay for. They never get back to us. Going on 2 years of calling them and asking them to figure this out. Hope Spectrum will stay in our area and they provide us all with what we pay for. read more

Terrible, terrible, terrible service and expensive rates. Worst internet service provider in NY. If you can avoid using them, you absolutely should. Use any other company you can. They are now Consolidated Communications. Avoid this company at all costs. Use any other company you can. As soon as any other service is available, we look forward to cancelling our account with this terrible company. read more

What can I say about Fairpoint? That the one star already says. Best thing to do for yourself, don't get Fairpoint. Their service for WiFi is shitty. Trying to contact them for customer service-these people have no idea what they are doing. When you call you the tech issue hotline. They are just as frustrated as you. Because they know you're suffering. On their website they say FAST WiFi! But tonight's WiFi is 0-and this is wired to the modem. Fairpoint sucks worse than Comcast. read more

Don't do it. Just. Don't. Had a scheduled appointment for installation, said between 8-5. Boyfriend stayed home all day and they never showed. When I called to ask WTF they had no answers and couldn't put me in touch with anyone who could. I cancelled the order and said see ya. Don't do it. Customer service sucks!!! read more

Terrible customer service from chatham, NY. My internet was dropped 500 times since June 1st. Promised by friendly rep that I would hear in 24 hours for repair info, who suggested I follow up in 24 hours. When I called a day and a half later, I spoke to a very rude rep, named Emily located in Chatham, NY, who told me that I was given the wrong information and basically too bad. If there was another game in town, I would change my service in a minute. read more

Terrible customer service. Hung up after waiting on the phone for 30 minutes...and this was to sign up for new service.

Expensive and pretty terrible phone and internet service. My favorite experience so far was after paying my bill online, I had my phone turned off for over a week. I called five times and then emailed a letter threatening to get a lawyer -- after which the phone was finally turned on. My father just had a heart operation -- and I have to deal with this cowtown operation. Oh and one Fairpoint customer service representative told me it was my fault the phone was turned off. According to her, Fairpoint "doesn't know" you paid your bill if you pay online. After you pay, she said, you need to call and tell us you paid. Yeah. Thanks for setting me straight. Someone is just raking in dough and making people like me want to scream. read more

The worst of the worst. Criminal that we don't have choices of providers in rural areas. Six months I've been trying to get service fixed, three visits, endless phone calls to people who immediately try to shuffle me to another department, people who don't know "nothin 'bout nothin" who just don't want to send a repair guy out, trying to tell me it's my phone, it's my filter, it's ANYTHING but their lines. Even the guys who come out say it's the lines. read more

Definitely horrible internet services. Drops constantly and takes endless phone calls every single week to get any help. No resolution so far. read more