I had originally written a five-star review of this place in 2014 (accidentally deleted it) because I had such a good experience with Jerry, who fixed two of my lamps and did a terrific job.
Sadly, I returned a few weeks ago and had a very bad experience with Dave, his son, who could barely bother and was downright rude.
I had a simple lamp switch repair, and he put in a different switch from the original one (without telling me until I got there to pick it up) so I ended up having to wait another few weeks for him to track down the right one. He actually didn't get back to me at all, and, after two weeks, I had to call again. He said he had gotten the right switch but when I went to pick up the lamp again, it turned out he he had gotten one that was not exactly right again. Very disappointing.
But the main problem was not even that he was not interested in doing the job right but that he was so rude throughout: his assistant went in to his office to ask him if he wanted to come out and explain the switch issue to me and my husband, and he said very loudly so we could hear, "NOT REALLY." We then waited and he never came out. Then his assistant had to go back in to his office again to ask him to come out to talk to us. When he did, he was very unfriendly and clearly showed he could care less. Appalling lack of customer service. His dad was terrific and I'm sorry he's not there anymore. I won't be returning. read more