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    7 months ago

    What happened to this store? Lol. This FYE is now just a toy store. They had like 10 movies total, wildly overpriced too

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    Retro vGames - Not a Sony Dual Shock controller. Right thumb stick is visibly broken.

    Retro vGames

    1.6(205 reviews)
    2.7 mi

    So far I'm going to rate this place 3 stars. I will update my review once I receive the product,…read morebut based on the ordering process and interaction with customer service I will not purchase from them again. When I made my initial purchase on 12/15 I got an email stating the my payment for my order failed and to try with a different payment method. The payment for that order in fact did not fail and I had made 2 purchases. I put in a cancellation request that same night and called on the 16th to ensure itd be rectified. 12/19 I emailed and called again unable to reach customer service. I left a voicemail and got no call back. Also on the 19th, I get 2 notices from my bank that 2 charges from retro vgames posted. Today 12/20 I finally get through to customer service just for them to tell me there's nothing they can do and both purchases have been shipped on the 16th, but I was never notified if my product had shipped. I log in to my account to see that they were shipped the 18th, not the 16th. The order should have never been shipped and the initial payment should have never been taken if they told me payment failed AND the cancellation request was put in prior to the offer being fulfilled. Customer service was very dismissive, had inaccurate information, and told me they couldn't see the cancellation request even though they read off of it.... So far poor experience, but I will update if product is received and will see if the order is accurate, products work/quality, and the return process is not a hassle/no cost to me.

    UPDATE: THE SITUATION BECAME EVEN WORSE AFTER MY ORIGINAL REVIEW…read more My original review was written before I could even test the Xbox because Retro vGames shipped it without the required AC wall cord. After purchasing the missing cord myself, I discovered that the console was also defective. It failed its system update, would not properly load a game, and the disc tray repeatedly opened and closed by itself, sometimes only partially opening or becoming difficult to reopen. To summarize what I received: * A defective Xbox 360 that was advertised as professionally refurbished, "Tested & Working," and working "flawlessly" * A wired controller instead of the advertised wireless controller * An incomplete power supply with the required wall cord missing * A console I had to spend additional money on just to test and discover that it did not work properly Getting help was nearly as frustrating as the merchandise itself. I sent repeated emails, photographs, screenshots of their advertisement, and video evidence of the malfunction. I was passed around, given vague responses, promised follow-ups that did not arrive, and even told that they had attempted to call me but that my working telephone number appeared inactive--even though I received no missed call or voicemail. They initially pushed replacement merchandise, store credit, or a refund reduced by a 10% fee. Only after I repeatedly demanded a full refund, provided extensive documentation, and opened a formal dispute with my bank did they finally send a prepaid return label and promise the full amount after receiving the console. They then asked me to withdraw my bank dispute. I did not withdraw it. Golden 1 investigated the matter and issued me a permanent credit for the full $165.34. To be perfectly clear: my financial institution resolved this--not Retro vGames voluntarily refunding me before the dispute. I have returned the defective console using the company's label and have documented the contents, packaging, shipment, tracking, and delivery process. Retro vGames has now posted a polished public apology acknowledging that the required power cord was missing, the accessory did not match the advertisement, and the console had additional functionality issues. They also asked me to consider updating my review "based on how they handled the resolution." So here is my update: their public response sounds considerably better than the customer-service experience I actually received. A company should not need weeks of emails, photographs, videos, telephone calls, a formal bank dispute, and a public review before taking responsibility for merchandise that arrived incomplete, incorrectly fulfilled, and defective. I appreciate that they have finally acknowledged what happened, but that does not erase what it took to get here. My one-star rating remains unchanged. Customers deserve to know that the product delivered to me did not match the listing, did not function properly, and required a bank dispute to obtain a reliable financial resolution.

    Photos
    Retro vGames - NES. The power doesn't work!!! I had to spend a lot on converters just to find out it's garbage

    NES. The power doesn't work!!! I had to spend a lot on converters just to find out it's garbage

    Retro vGames
    Retro vGames - Mint condition. It's awsome

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    Mint condition. It's awsome

    Fye - musicvideo - Updated October 2026

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