I wanna start by saying the pancakes are good and delicious. I have wanted to try these pancakes since I heard Fuwa Fuwa was coming to Edmonton and they really were as delicious as they looked.
With that said, our experience was rather disappointing. We went to check it out on a holiday at 8pm. We thought it might be a little less busy. Negative. There was a steady flow of people for the next 2 hours, many of which chose not to stay and wait. Those who ordered their pancakes to go, seemed to have better luck and got their food quicker.
The establishment isn't very big, with a couple of tables on the main floor and a couple upstairs. The kitchen, bar and cashier/order counter are all one large area off to the right when you walk in. In my opinion, this area seemed cramped and was inefficient as a work space. They had about 6-7 people back there and it looked like there wasn't quite enough counter space.
The pricing of the pancakes was about what I would have expected, especially for souffle pancakes with various toppings (ranging from about $12 to $17). It's suggested that you order at the counter before finding a table. They give you a pager/buzzer so you know when to come get your food. Fuwa Fuwa also has some beverages, which I thought were not as decently priced (ex/$6 for a flavored tea that comes in a paper cup). In the end, I ordered the Creme Brulee Pancake and a flavored tea.
The 3 of us found tables and proceeded to wait... and wait... and wait. There are signs by the cash and ordering station that tell you to be patient because the pancakes take about 20 minutes to make, which is fine, but there is also a sign stating wait time for food can be 1-2 HOURS! This sign is for real. I should have took it more seriously. So we got there at 8, ordered by 8:10pm (there was a line and we needed to wait for a table), got our drinks at 8:45ish and the last plate of pancakes came out at 9:15pm. Should also mention that if you order more than one dish, your food will not come out altogether. I think there was about a 20 minute gap between the first pancakes and the last. It was hard to really savour and enjoy the pancakes after waiting so long BUT like I started with, they are good. Also kind of annoying, since the drinks come in a paper cup, my cup felt so flimsy and soggy by the time the food came.
So the short of it is, the pancakes are good but the wait is brutal and some of the drinks are expensive. read more