From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Been going to Dr Lucas for several years. She & her staff are very friendly. Dr Lucas is detail…read moreoriented and offers very valuable information during your visit & her staff is very good with follow up when needed.

I have been going to Dr Lucas for years, ever since she left VEI. I was so happy to have found her…read moreagain. I have been very pleased with prescriptions she has written for new glasses. She is caring and attentive to concerns. Her office staff go out of their way to make you feel comfortable and help with insurance. Can't say enough good thing!

Love my local optometrist. Family been coming here for years. They are quick efficient yet…read morethorough examinations.

We came because of Dr Kish. He has been our eye doctor for years and when he left Eye Institute, we…read morefollowed. We come from Fredericksburg.

Agnes Dawes, NP Hanover and her team made new feel very…read morecomfortable Thank you!! Dr Kahn as well.

I went to the one in Mechanicsville and had a bad experience…read more... The patient was not clearly informed about the copay and subsequently faced an unexpected bill. They took my money for no reason.

Pathetic, incompetent optometrist and extremely rude staff. This is a recommended company by…read moreAnthem and they really got that one wrong. A total waste of time and insurance benefits with an exam that I don't feel comfortable with the results. They refused to give me a price for the prescription that they provided unless I gave them personal information which is none of their business. I asked for a quote for the lenses that they prescribed, 5 times, and the pathetic, little, entitled, worm of an employee refused unless I would give him my phone number. I will never walk into a Lens Crafters again and would suggest that everyone else would make better choices than I did.

This review is specifically for the eye exam portion of LensCrafters--the office to the left where…read morethe eye doctor and their staff work, not the retail side where you purchase glasses. While the staff at this location were kind and polite, my overall experience left a lot to be desired. The team seemed genuinely confused throughout my entire visit, and the information I received was often conflicting or simply incorrect. For starters, I was told they didn't have my contact lenses in stock--but it was clear they hadn't even checked. I also had to repeatedly explain that I have insurance, which didn't seem to register with them until several reminders later. The biggest issue, however, came down to the eye exam process itself. I was originally told I had to get my eyes dilated, but when I explained that I couldn't drive afterward, they suddenly said it was "no big deal" and that I could skip it--but then implied I wouldn't get the full results without it. Confused, I had one of the staff accompany me to a different LensCrafters location to get clarification. Only then did I learn that dilation wasn't actually required after all. It was incredibly frustrating to have something so basic miscommunicated so many times. To top it all off, one staff member in particular seemed especially out of it--glassy eyes, visibly confused, and clearly not confident in what she was doing. I genuinely hope she's okay, but it didn't inspire confidence in the care being provided. In short: nice people, but they seem untrained and underinformed. It felt like no one really knew what was going on. I wouldn't return to this location.

Dr. Billmayer was an awesome find today! I was experiencing my first floater (wasn't sure at the…read moretime) and wanted to make sure it wasn't something serious. When I called, I was told she was not in yet, but would be in later in the day. Since what I was experiencing needed to be diagnosed to rule out possible urgent eye issues, her office called her to see if she could come in earlier to see me. I was relieved (and impressed) that the answer was yes. Both Dr Billmayer and her staff provided the best service I have ever experienced at at an Optometrist's office. Wonderful, caring team! Dr. Billmayer was very informative about other aspects of my eye health (and encouraged focusing on overall better health, diet and exercise to improve my eye health). She is a real treasure! I highly recommend (actually, I recommended to a coworker when I got back to the office!)

I had the opportunity to patronize this establishment a few years back, and the service was…read morenext-level!! Very pleasant, knowledgeable and detail-oriented staff. I never knew it could be like this!!!

I had one of the most frustrating experiences ever with this store…read more Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting--and multiple calls where the staff gave me confusing or evasive answers--they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I'd have to pay extra. This made no sense--my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I'd have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn't "lose" the refund check too. The excuse was that it wasn't the store's fault but "the lab's" fault--as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn't make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store's mistakes. If you want fast, reliable service, and accountability when things go wrong--this is not the place.

I've been wearing glasses for 20 years and the for the time ever, my glasses broke! Luckily, when I…read morevisited there was only one other customer in the store. Mr. Harold quickly offered to assist me, assessed whether my glasses could be repaired (they could not), and let me know my payment options. He was extremely patient and thorough when explaining the benefits of paying out of pocket rather than using my insurance since I was due for another eye exam in a few months. Luckily, I was able to get the exact same style of glasses and use my same lenses. I am only docking one star because of the cumbersome checkout process where, with their new payment system, Mr. Harold and his coworker tried over 4 times to remove the taxes from my purchase, to no avail. Nevertheless, I appreciate the customer service I received and the frequent updates from Mr. Harold since my glasses was taking longer than he intended to repair.

I have worn glasses and contacts for a very long time. In 2010 or 2011, I met someone who had lasik…read moresurgery and she was telling me it was the best decision she's ever made and her only regret is not doing it sooner. In 2021, I told my eye doctor I wanted lasik because wearing glasses and contacts just ain't it and I am tired. Lol. They recommended a place to me that they work with. I called them a couple of times, no call back. I did my own research and found some good reviews at Lasik eye institute. I got an appointment right away, went in for the consultation. Everyone was great, everything went fine. They explained everything in details to me. I was excited to do it but it took me a while to come up with a date because I was so nervous. I finally decided to do it last month and although I was still nervous, I knew it is the best decision. The staff, doctors, and surgeon makes everything easy and I wasn't as nervous. You meet with the surgeon before the surgery. He explains everything. The procedure was about 10-15 minutes long. I only felt pressure in my eyes. The surgeon talked to me throughout letting me know what was going on and assuring me that I was doing great. That was very comforting. Like I mentioned, so far my experience has been good but my only issue is that, it does take a while to get someone at the center to speak to. When you call you get the customer service people and they tell you they will put a note in so someone from this location can give you a call. It has been 3 times that I have waited 3 to 4 days before getting a call back. I went to see my eye doctor and I had some questions regarding my surgery and asked for someone to call me back but still haven't gotten a call back. This makes be nervous because you only get a postop visit the day after surgery and they tell you to call if there any issue. Overall, great experience. I should have done this sooner. I have recommended this place to a lot of people already. I am only giving them 4 stars because of the calling thing. But everything else was great.

Overall visit was good but had a nurse called Tanya who was condescending and talking to me like an…read moreidiot I did not like that. Talk to your staff about how they treat people and talk to people.