Outstanding Business. Tom, the owner, was exceptional from the moment we walked in through final delivery. He is honest, thorough, and very professional. We had our futon delivered today and were very pleased with it. Frame is "real" wood, covers are well made, price is reasonable and futon is super comfortable (mix of cotton and high density foam). So glad we found this place. Thank you Tom!! read more

We were looking for a new mattress and didn't want to go the traditional mattress stores or Big Box stores to find one. After some searching, we were pleasantly surprised to find this local futon store. The owner was really helpful and I appreciated that he makes the futon mattresses on site. You get to choose your thickness and material (Cotton or cotton/foam), as well as any covers you might want for the mattress. There's also a wide selection of frames to choose from. Overall we've been pleased with our purchase and I'd definitely come here again for any future futon or mattress needs. read more

If you live in the Phoenix metro area, and you want a futon mattress, there's no reason to go anywhere else. Tom makes the mattresses himself, which means he can do custom work. I wanted an eastern king but still wanted it to be portable so he split it in half for me. Best sleep in my life. I'm having custom cushions for a bench made next. His prices for tatami mats and bed frames are on par or cheaper than online stores and you don't have to pay expensive shipping! read more

I had a great experience shopping here. I wanted to duplicate a piece I owned years ago, and the owner was incredibly helpful at locating almost exactly the same thing. The only thing different is that it's BETTER. Because a portion of it is handmade, I couldn't walk out with it the day I went into the store, but I'm very pleased with the product, and the wait time was not bad at all. Not only is it incredibly comfortable, it's a beautiful addition to my apartment, and will be the perfect twin sized guest bed when I have company, I highly recommend this shop. read more

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I have been sleeping on a Japanese futon (also known as a shikibuton) for a couple of years, and it was time for me to find a new one. I found Futon Favorite online, and I'm so glad I did! They are the only shop I could find in Phoenix that makes and sells traditional-style Japanese futons made of natural materials. Tom was wonderful to talk to, and my futon was ready in just a couple of days for a very reasonable price. I love it already - it's very comfortable and the perfect size and weight. I don't anticipate needing another futon anytime soon because this one is so well made, but if I do, I'll definitely be returning to Futon Favorite. read more

Great service/delivery. Not my first Futon from them. Go-to shop for futons. My was a foam core center. Queen sized and 'hefty'

A few years ago my brother purchased a futon here for his apartment, and then gave it to me when he moved out of state. I had it for about a year and then needed to replace the cushion because my cat had gotten sick and soiled it. Tom, the owner, was extremely helpful in helping me find the right cushion and even threw in a waterproof cover in case this were to happen again. It's about another year later and now I needed a new frame because my roommate damaged it. Again Tom was extremely helpful and personable through the entire process. The furniture here is affordable and the customer service is top tier. I definitely plan to come back when looking for other furniture in the future! read more

My husband and I picked up our futon yesterday, and had the best sleep last night. The futon is wonderful, and Tom is a great guy who explains things very well. Thank you again. Johnette and George Phoenix, AZ read more

Thank you for the futon! Most importantly I thank you for taking the time explain the different comfort levels of the mattresses for the futons. I appreciate the customer service you provided. Thanks once again. read more

The Futon Favorite - Mattresses Near Me - Phoenix, Arizona

Save your money. I purchased a futon from them two years ago. It started to fall apart the first year. I just put it in the garbage today. I might as well have burned 800.00. The product is garbage. Save your money and get a good fold out couch. read more

Great selection of mattresses and futons frames here! Price is typical you pay for what you get cheaper mattresses range around $150-$400 frames about $100-200! Tom is super helpful and will work with you to get you what you need! Definitely recommend if your in the market for a futon! We went to 6 different other furniture stores and Toms place has the beat deal for the best quality!! read more

PEOPLE! Look at the reviews. Albeit spread across years- believe me bad reviews stick like glue. But I digress. Here is my review: Bought online like a dummy for my sons room. You know video games and the occasional sleep over stuff. Sucked! Fell flat in like 3 months- no inner springs (who knew?) so I found a nice wood frame at Goodwill - yes folks we are thrifty. Well the flat futon mattress was horrible and was actually capable of doing real damage to the ol' caboose if you sat down too fast. Anyway we drove from Tolleson to the Futon store to see what the options were. Tom is the futon king! Told him the situation and he explained everything we needed to know about futon mattresses. He did not sugarcoat anything and was straight forward. Great character and great price. Pretty impressive futon that my son has now and he Loves! It. Thank you Tom for the great experience. read more

The Futon Favorite - Mattresses Near Me - Phoenix, Arizona

Need anything Futon .. check out the Futon Favorite and talk to Tom. I highly recommend him and his shop! Had an expensive pillow top mattress for years but the things that work for you when you are young don't necessarily work for you when you get older and we were beginning to have back pain and general creakiness.. The wife and I took to using a futon mattress from our living room futon on a platform bed and problems solved but the mattress was older and we now needed a second mattress. Went to Tom instead of ordering something online. Man am I glad I did that !! Tom was amazing and congenial. We discussed what I wanted in a futon to regularly sleep on and he made suggestions and recommendations based on that. Didn't try to hard sell, guy just tried to get you what you wanted based on our discussion. What I got was more than I had hoped for. Absolutely perfect. This guy is a craftsman, you could tell the minute you unpacked the mattress. It now lives on our platform bed. I thought the price was reasonable for a custom hand made mattress. read more

High quality futons made right there. That's right, the owner builds your futon mattress right in the shop. You can test each mattress there in the store and talk right to the maker. This will cost more than a futon from Walmart or IKEA. But, it's made in the USA, you know what's in it and you can look in the eye of the guy who builds it. Huge selection of covers. He will even refer you to a guy that delivers it. The delivery guy was also top notch. Walked a queen futon up a spiral staircase without blinking an eye. read more

Had a great experience, Tom was super helpful and kind. I was able to custom make my futon into everything I want and more. Thanks for the great experience! read more

In October 2007 Tom made my wife and I a custom futon mattress of latex, wool, and organic cotton. Not only was he not as expensive as others we'd looked at, he took the time to show me the process and explain the materials so I knew that my wife and I were sleeping on a healthy surface. It's now 11 years later and I just found out he's still in business and wanted to offer him a BIG BIG thanks for all the perfect nights of sleep we've enjoyed because of his craftsmanship. We will certainly buy our next futon from him. read more

The Futon Favorite - The inner workings of a perfect futon! - Mattresses Near Me - Phoenix, Arizona

My brother just moved into his own house. We were looking for something small to sleep on. We went to some other furniture stores, and all we could find were cheap overpriced sleepers that would last maybe a year. Found this place on google. Found a great "loveseat" futon that was compact and well built. Nice quality for only slightly higher than the stuff we had previously seen. So happy we stopped by. The owner was very nice and helped us find the perfect piece. Thank you! We know we'll have a place to sleep for many years of visiting. read more

This is the only place you will find a true and traditional futon! Don't waste your time running around to bed and furniture stores like we did, because they will not have what you are looking for! This place does not have those cheap metal frame and thin pad things that furniture stores claim is a futon. Futon Fav is quality and comfort all the way with amazing prices. We wanted more space in our guest room with a futon like I owned in my first apartment 20++ years ago and we found it! The owner Tom is so helpful and fun to speak with. I really wanted to buy everything in the store, because the moment you walk in and sit, the handmade super comfort futon pads are to die for. So many custom choices too! read more

After years of purchasing different types of beds (water, spring, foam, hybrid), my husband noticed his back would hurt. It got so bad, that he sleeping on the floor. Since I didn't like our mattress either, we looked into different options for beds. We decided to get a futon type mattress for the floor (aka Shikibuton). My husband and I went to many "traditional" furniture stores, but did not like any of the choices or the prices. That is when I found the Futon Favorite. My husband and I came into the store and was greeted by the owner, Tom Flower. We explained our situation. Tom was very helpful and very knowledgeable. We knew we were going to have the king size Shikibuton made, and wanted to re-paint our master bedroom, so timelines were not going to give us any issues. We also ordered the tatami mats (Japanese type of flooring) to go under the Shikibuton. We also had two meditation pillows made too. Tom, the owner, was upfront and told us that our order would take sometime (few weeks), because the tatami mats were coming from overseas. Note: Processing time (order/receiving) took about 3 weeks. We have had the Shikibuton/Tatami Mats for 3 months now and we are thrilled with the Shikibuton. Our back problems are gone. Yea!!!! My husband and I both agree, if we need another futon or know someone who is in the market for one, we would highly recommend The Futon Favorite. read more

Tom hand tufted me a wonderfully firm futon mattress! It fits over my box spring perfectly. Let's hear how much I appreciated his craftsmanship! In October I ordered online a $437 FIRM futon mattress from Planet Futon. This was after a lengthy discussion with a polite and helpful sales person. She assured me that the model I would be getting would fit the description of my needs perfectly. It was ~ Soft~ ! Sigh! My back hurt every night of the 3 nights I slept on it. I made several mistakes buying online: 1) I trusted the website's own (very positive) reviews. Never a good idea. 2) I didn't check the return policy. Everyone out there was giving 100 days or money back. I "assumed" and didn't look closer. I couldn't return it. 3) Upon further inspection, a greyed out "firmness" meter showed that I actually got a medium firm futon mattress. W-h-a-t? What a disappointment. "Never again" I said to myself would I purchase an item of need like this online. I live in Tucson and the nearest quality futon store was in Phx. Worth the trip! Thank you Tom for your wonderful skill and attention to a well made mattress. read more

After shopping for a futon for several months, we finally stumbled upon Tom and The Futon Favorite. He is super nice, NO pressure, knowledgeable and his prices were very reasonable. We landed up buying a frame, mattress and a microfiber cover. He promised delivery the following week and true to his word, the furniture was delivered and assembled on time with no hassle. We've has several guests sleep on the bed and all have said it is super comfy! The entire process was easy and I highly recommend this place! read more

The Futon Favorite - Mattresses Near Me - Phoenix, Arizona

Looking for a futon? Tired of debating the craftsmanship and comfort of a futon listed online? Yes, we can relate! A locally owned and operated shop, specializing in futon sales is exactly what we needed and found at Futon Favorite. The owner Tom, has been in the business for quite sometime and it comes through when talking to him about the frames and mattresses available. He gave us space to try out the futons, talk it over, and offered help in the most intuitive ways. Needless to say we left having purchased the best frame and mattress for our space. We highly recommend Futon Favorite as your local source for all things futon and platform beds. Shop local, it cultivates a robust local economy and you will get a better deal knowing exactly what you have purchased. read more

I'm so confused with the two poor reviews of Futon Favorite. My experience was the complete opposite of what other had stated. I decided I wanted to purchase a futon for my guest room, mostly due to space restrictions in my 2nd bedroom. A full or Queen sized bed just would have taken up too much room. Plus, for the amount of visitors I typically receive, a bed would have been a waste of space. Moving on.. I found Futon Favorite strictly from driving past a few times on Camelback. This is great news for the Owner, not so great for someone who is in advertising to admit. But location is key and being a few miles from my place was an added bonus. Tom, the Owner, was very helpful and knows his stuff. He told me he has been in the Futon industry since 1992. I would consider him the "Futon King". I love how you can pick your frame, mattress, and cover all separately- so it's completely customized to your taste, color scheme and budget. Tom makes the mattresses by hand and I think that is impressive in this day and age. I purchased my futon on a Sunday afternoon and it was delivered the following Tuesday, so nine days later. My cover had to be ordered in and that caused the delay, plus the time for Tom to make the mattress. I paid $45 additional for my futon to be delivered and set up in my guest room. Service, value, and final product I all give 5 stars on. Futons sometimes get a bad reputation-mostly from those horrid black metal ones from college- but consider one for a second bedroom or den. They really are quite comfortable, less dough than a normal bed, and take up less space. And visit Tom at Futon Favorite- he's great! Gosh, I never thought I'd be such a Futon Advocate! read more

Very sporadic place. Who knew buying a futon would be so confusing. Arms, bodies, pads oh my! Yeah, those arms in that color can fit on that body in xyz color. That futon comes in spring, but not in that size. That futon cover comes in that size in the wrong color. Ugh! Who knew finding a new futon would be so difficult. I think they offer a good selection, but the inventory was a little depleted. They also can order you the exact arms, body and futon you want, but you have to wait about a week or so. I just didn't have the time to wait. read more

I love my 10 year old futon, but I wanted to purchase a new mattress to continue my sleeping success. I looked on-line and saw 3 businesses that specialized in Futons. I first saw Tom at Futon Favorite Friday whilst rushing to work. We had a great discussion about foam core/versus cotton or inner sprung. He showed me and allowed me to bounce/lay/sit on the three options in what was close to my price range. He was both knowledgeable and yet not pushy or in a hurry to have me buy or go. I was very impressed that he himself made them, very impressed! He was delightful to talk with and the fact that he is a local businessman was something I wanted to support. I contacted one of the competitors and they were very far out from where I live and work, their mattresses were almost too cheap (I think you get what you pay for) they don't have a outlet/store I can go anytime and see/bounce/sit I have to call first and they they will see if they have them....nice guy though but just not what I wanted to do. The second business was a lovely gentleman in a large store and he has a lovely selection of frames, but all the same mattress????? I am not sure what purpose that serves......I would think one might have more than one mattress to show me to compare foam/cotton/innerspring. But no.....I thanked him for his help, he was very helpful and nice to me. I saw Tom this morning (sat 9th may) and confirmed my order for my bed and he is going to have it ready by Wed/Thursday. I will definitely be back to look at a slat bed/frame down the road. or one of the many and lovely covers. I have already referred 3 people there and would do so to anyone in a moment. I believe in supporting great local business. I read the somewhat dubious Yelp reviews but decided that without hearing the whole story from both sides it is always difficult to judge someone....I have had days where things have gone downhill with a customer. I can only judge from my own experience, which was fabulous. The service was impeccable, the mattresses are good quality and reasonably priced. Tom was both incredibly helpful and a delight to deal with, I am very happy. read more

There are places that, when I'm independently wealthy, I intend to shop from lavishly, and Futon Favorite is one. This means that while my cocktail-party peers are touting their designer couches and $10,000 mattresses, I will be awash in futons... and this is okay with me, as they will be fine futons, comfortable futons, futons that wear well and represent on behalf of their species. It is not necessary to be independently wealthy to obtain one's first futon here, as the pricing's quite reasonable -- there's a luxury top end, of course, but the low end is comparable to what's going around on the interwebs, with superior mattress quality. I've been very pleased with my original mattress -- which far outperformed its specifications -- and its replacement (now airing happily in mid-floor, to make sure it's all puffed and happy before going on the frame) feels wonderful. The frame I bought back at the time of the original mattress is still highly satisfactory. Tom the owner is great -- he knows how to get a decision made without undue sales pressure. Last time, I think I knew exactly what I wanted and simply came in to pay and to pick it up -- and there was no fuss at all to try to up-sell me or anything annoying. This time, I had some parameters but really, no clues, and we were still done in 20 minutes, within my budget, with a mattress that thrills me (which the options I was considering elsewhere were emphatically not doing). When I'm independently wealthy, I shall have my staff pick up my herds of futons, though, as having the delivery guy snark that my tip was inadequate (this tip being on top of the delivery fee) was... certainly an opportunity to practice Zen acceptance of others in their fullness of being. read more

The owner, Tom, had actually closed his store because of lack of customer entry due to the parade that day. However, not seeing the sign, I waltzed in anyway. Instead of shooing me out of his store, he asked us what we needed. All the while, secretly hoping we weren't just there to use his restroom. My boyfriend and I had a mission. We had been looking for a futon mattress all day and were unsatisfied with the mattresses at Ikea and other futon furniture shops since it's likely I'll be sleeping on this mattress for a few months until we can move the bed. Discouraged, I looked for futon mattresses in the Phoenix area on my IPhone when Yelp suggested The Futon Favorite. We we're unsure about coming to a local business because we didn't know how the quality would be and were worried the price would cost an arm and a leg. After reading the reviews and learning Tom makes his products himself, we were even more hesitant, but decided to check it out anyway. When we entered, we understood what the negative reviews meant by the small shop being clustered and had too many options. However, Tom assisted us right away aiding us through our browsing process making the space more valuable as storage than a show room. We loved that we had so many options, too! We wanted a thick mattress that would be comfortable to sleep on and didn't need a cover or frame. We were worried since he makes the products that we weren't going to be able to take what we needed and go, but Tom had a product for us packed and ready. It was also almost half the price as a crummy futon mattress from Ikea that sells mattresses with no support or cushion for OVER $200. I told him that I had found his shop through Yelp and he brought up a few negative reviews that really concerned him like one written back in September. He told me he has been trying to contact her to correct her issues, but has been unsuccessful at reaching her. Being a social media guru, I talked him through a few social media etiquette rules and answered some general questions for him. This confirmed that Tom is very conscious about what is written and appreciates the positive feedback while also trying to correct the negative. We as media users just don't see these extra efforts. Personally, I found Tom to be a hardworking and very friendly guy. He's very concerned about his products and his customer's satisfaction which you're not going to find from a big name store. Also, if you happen to check out his store (which I highly encourage!) make sure to write about your experience! It's a very unique place where you can actually see Tom customizing futons and would be a shame for a few bad yelp reviews to outweigh all the positive experiences people have. read more

I knew before I got here this wasn't the type of place I could walk out with my new platform and mattress right away. Tom was very helpful and informative. I really like the idea that he's the one that makes the mattress himself, I prefer keeping things local when I can. read more

What an unexpectedly delightful experience at this modest futon shop! We have been searching for a good futon to fill the guestroom for months. Craigslist, Overstock, Amazon, you name it. It always seems that buying furniature from a shop is going to be insanely expensive, but it's not so! They have a very affordable selection here and make the matresses to boot. Tom and his staff are so helpful, friendly and even gave us some good laughs. They let us hang out and test futons for as long as our lounging hearts desired and gave really great input where we needed it without being pushy. When it came down to price, they offered a great bargain and helpful wrap everything up for take home. The futon was pretty easy to put together and looks lovely in our home. I know that if we have any issues whatsoever in the future (which I don't anticipate), they'll be there to help. Can't say enough good things about the store - support local and buy a futon here! read more

I am very please with their product, bought this futon well over a year back use it as my bed now, the mattress is extremely comfortable. They even replaced a part of the frame that had cracked. I would like to get more stuff from them eventually. read more

The Futon Favorite - Mattresses Near Me - Phoenix, Arizona

So I was looking for an all natural bed to begin floor sleeping as it was recommended by my naturopath (the natural bed not the floor sleeping). I was looking at shikibutons from Japan but wow are they out of my price range. During my search "The Futon Favorite" popped up and I went to have a look. It is so rare to meet an owner of a store nowadays but he is such a nice guy! He was friendly, let me try one out that was on display, and offered a modification that will benefit my size. I decided to buy within 5 minutes as he handcrafts them in the store. In just a few days I will have a handcrafted shikibuton style bed at half the cost of ordering from Japan. Thank you Tom for a truly easy and amazing experience! I am excited to start sleeping on it! read more

Futon Favorite is a fantastic store to find comfortable, affordable, durable and quality furniture. Tom, the owner, is very knowledgeable and experienced, having worked in this business for many years. He provides excellent customer service and has an extremely large selection of fabrics, frames and type of cushions to choose from. Very happy with our selection and very pleased to have Tom to work with in the process! read more

Love to go there. I get all I need, for comfort and style. Good prices, nice displays, and great service in one place. The place to get furniture you can build a look that is you, and add to, to make it fresh each year. See you there. Time to add more for Christmas. read more

My husband and I were in the market to purchase a futon for our home office/den. I would not purchase this type of furniture online due to the need to feel the mattress and the quality of the futon. We were more concerned about the mattress than the frame and Tom at Futon Favorite did not disappoint. We selected a frame and mattress and arranged to take it home a few days later. When we got it home, we quickly realized that the color would not work with the decor in our home. I called Tom and he graciously agreed to order a different color that would work better in our home as long as we returned it undamaged and in the original box, which of course I would expect. He ordered the frame that we wanted and called promptly when he received the delivery. We highly recommend Futon Favorite and Tom. He's fantastic to work without being high pressure. Made for a very pleasant shopping experience, which is something you won't get online. read more

The Futon Favorite - Mattresses Near Me - Phoenix, Arizona

the best service quality in whole nation period you can not go wrong here tell them Uncle Tony from the Bronx sent YA read more

I bet I passed by this place 500 times in my life.. I finally stopped in when needing a futon mattress and did not trust buying one online. I wanted to make sure it was comfortable and that's when we met Tom. I think he's the owner, he was excellent and very knowledgeable and I was shocked to learn that he actually makes the mattresses himself. He even showed us the room where he makes them. He's been doing this for a long long time folks and this is the most comfortable futon mattress I've ever slept on! Spend a little extra money over what some place like IKEA (bad reviews regarding comfort) can offer you and have Tom create something awesome! read more

Eek! Me -REALLY- thinks not! I just called Futon Favorite in Phoenix today to discuss ordering an organic futon. The guy who answered the phone was a real "piece of work". It says on the website to "call for a quote", so I did. Well, the person on the other end was very uncooperative and difficult. He was really sarcastic?! Among other things, he would not give me a quote and hassled me saying, "I really don't believe you really want to order a full, a queen or a king size". I explained it would be what my budget could afford and he continued the be-grading saying, "you are really going to determine a mattress by the price?!" ...."Uh?... YEAH!!! I am," I thought. He just wouldn't give me a price range?! and when I insisted, he said he was not comfortable giving out that information. I asked who I was speaking to and he said, "I am TOM the OWNER." Then he proceeded to explain how he is just "not right" in a pretty cocky & arrogant way and continued his badgering of me. Futon Favorite? The Owner is a really unpleasant, condescending and disrespectful person. Well, Tom you're not my Futon Favorite and, "no, I am not buying a mattress from you that is for sure!" I am so glad I called first instead of going down there. I would not recommend you waste your time with someone so disrespectful (he was pretty vulgar) and unappreciative of customers. With that poor "I don't care" attitude, you just don't know what you are in for (what a creep!). And, with him not wanting to give me a quote, well that just makes me think he was planning on ripping me off! Aggh! I hate writing bad reviews:( Oh, and another thing: he got really defensive when I asked if he had futons on-site (which is NO) and how long it would take to receive one. He said I should plan ahead for a futon emergency. What emergency? Really weird. I guess it was a tactic to see if I was desperate and a really good candidate to be ripped off at Futon Favorite in Phoenix. read more

Wasn't sure what I would find exactly when I decided to check this place out recently while shopping for a new bed. After having visited the store I realized how awesome this place is. The store is located in a strip mall style building on Camelback Rd and 5th st. When you first walk into the store it does seem a little chaotic and overly full but the variety of items available quickly tells you why. This place provides a plethora of futon styles. Not only do the have the traditional couch that folds out into a bed style, they also carry platform beds, chairs, and lounges. Numerous covers in an endless supply of colors and designs are available to help protect your futon purchase. They also offer one accessories to compliment your our base like night stands, a room divider, lamps and so much more. Tom assisted me today and he is extremely knowledgeable about futons and ready to answer any question and well as provide insight and recommendations. The customer service is friendly and laid back and exceptional. He is willing to chat with you about anything while helping you with your futon purchasing experience. If you plan on purchasing a futon, I recommending checking this place out in your search. While the frame that you choose would have to be ordered and could take up to 3 weeks, the futon mattresses are made locally by Tom. Well worth the wait for quality furniture. read more

went into to get a better mattress for the frame I had, had excellent service and got a great quality mattress

I ordered my 'real' futon here (just the cotton bed that goes on the ground), and they were able to special-order it in any color/material/thickness/etcetc. It was fun to look at the options. And oh, my back loves it. I think I'm one of the few people in the world who has switched from a memory-foam mattress to a super firm solid cotton mattress and hasn't looked back. Anyway, they have a lot of cool futon frames if you want the western folding kind. I ended up buying an unfinished platform frame from them because I needed under-the-bed storage. It hasn't diassembled/reassembled well due to some overzealous powerdrill action stripping the screws (oops), and when I went to the store to try and order some new screws the owner told me it wasn't possible. Oh well... he pulled out a box of spare hardware and picked through it to find some suitable replacements for me, I appreciated that. They also carry tatami mats, nice lamps, and some very lovely minimalistic bed frames. read more