BEWARE - STAY AWAY:…read more I received the wrong mattress: a much lower end model: Amargosa instead of Riviera in the wrong size: King instead of CAKing. Seller is not proceeding to an exchange and has stopped communicating. I found a listing on e-bay for a top of the line Aireloom Riviera California King and was asked by the seller Cody to avoid eBay payments to save on the fees. Payments was difficult with Zelle restricting payments limits to his wife Breanne Martin and PayPal flagging the transaction as a potential scam but I went ahead because of the positive reviews and my faith in the common good. The signs were there and I am now paying the price of dealing with an unfortunate situation. Since the mattress was shipping from AZ to CA, I explicitly asked Cody and his wife Breanne Martin to make sure the right mattress was loaded onto the truck to avoid dealing with a return. Guess what.. I received a much lower end mattress in the wrong size! The mattress condition is also not great. At that point it is obvious the intent was never good. I called Cody right away who seemed confused and unclear with what happened and promised to get back to me the next day. He has since stopped corresponding all together. He won't pick up my calls, call or text me back and won't respond to emails either. Save yourself the trouble of having to deal with a credit card dispute and move on to buy your mattress elsewhere.

Cody, you don't call. You don't write. What happened?…read more Are you ever going to deliver my box spring? Still waiting in Scottsdale.

Exceptional customer service, all of the staff was incredibly friendly, especially Chris who was…read moreable to answer all of the questions I had. The prices were also great for the mattress I was interested in. Would definitely recommend to anyone in the market for a new bed.

After visiting several mattress stores, we walked into Mattress360 expecting the same sales…read morepressure we had experienced elsewhere. Instead, we had one of the most pleasant shopping experiences we have ever had. We were prepared to invest in a comfortable mattress, and the team at Mattress360 made the process easy. The staff is extremely knowledgeable and takes the time to explain your options without any pressure. The customer service is outstanding. Chris and Jerry are two of the most genuine people we have met in a long time. They truly care about making sure you are comfortable and confident in your purchase. The mattress we chose is fantastic and has been exactly what we were hoping for. They also stand behind their products with an exchange policy if you are not happy, which gave us a lot of peace of mind. If you are mattress shopping, save yourself the time of visiting multiple stores and start here. You will be glad you did.

I've been window shopping on the hunt for the best price and options for a bed and frame going on 2…read moreyears, going to many types of mattress stores but Antonio's customer service and knowledge with pricing and quality of Mattress Firm has been the best experience that will have me referring anyone and everyone. (Yelp wouldn't let me click "Post Review" without adding a photo.

We had Antonio and he was low-pressure, incredibly informed about all the different mattresses…read moretheir store, friendly, and quick to check out with! Went in not knowing what we wanted, and within 10 minutes had tried five mattresses and found the one! We added the adjustable bed frame that raises feet, head, and even goes into recovery mode (head down, feet up)! Add in their mattress topper, like we did, and have a mattress that lasts longer than 12 years! What a great investment for our sleep- one of the most important areas to living a long, healthy life! They delivered and set it up for us, and even had an option to haul the mattress away! This purchase is priceless to me. Knowing we got a discount on the mattress and base of it without any haggling! No nasty odors, ultimate comfort, durability, and warranties! This purchase has tremendous value. Go see Antonio today!

I've always seen the Tuft and Needle ads and many of my friends have raved about their mattresses,…read moreso I was excited to finally see them in person! T&N just opened a few weeks ago after having been closed since March due to COVID. You'll need to schedule an appointment online to come see the mattresses, since your party will be the only one in the store at that time. They are super clean and compliant with COVID guidelines, as they change out each topper on the three mattresses between appointments. What I love most about this store is that the employees are not pushy and do not seem to work off commission. They do not hover, and they let you take your time trying the mattresses out. T&N also offers a great 100 day trial so that you can return the mattress without hassle. I ordered the Mint last week, and I already love it!

Exceptional customer service from Danni P! She went above and beyond and was empathetic with our…read moresituation. Thank you! Thank you!

This review comes with the highest praise for Kay and Scottsdale Bedrooms. I couldn't be happier…read morewith my bed and the process of selecting it and purchasing it was a pleasure. I appreciated the patient, individual attention geared to determining what was right for me. If you want the best mattress and box spring available, you will be beyond satisfied shopping here. Susan S.

When walking in you immediately notice the ambience, the prices are fair and the sales people are…read morevery friendly.

We ventured out on Black Friday to take advantage of bed sales. After a few failed attempts at…read moreother bedding and/or furniture stores, we made it to Brooklyn Bedding in northeast Scottsdale. We liked the basic layout of the place - efficient and organized. We were greeted by "sleep specialist" Ana V. who directed us to what we were looking for - the Signature line in a medium. She was helpful, not pushy, informed and listened to our needs. Within a short time, we ordered what we wanted - no hassle, no pressure for us to buy extra stuff (pillows, covers, etc.). It was in stock, so we were told we'd get an update in about 3 business days for delivery. By Tuesday, it was at our door - exactly what we ordered, in perfect condition. We love the new bed, and it's a great product for the value. We especially like that it was made just miles from our house! And our cats love the box!

i bought a helix mattress, i received it and it was torn in two places. i scheduled to have the old…read moremattress removed and the new mattress set up at the same time as i had back surgery and cannot set it up. well they picked up old mattress and new mattress came about half hour later and said they can not send anyone to set it up!. don't buy from this company, they don't care about their customers.

What a great experience at Bed DRS. Anthony and his team couldn't have been more patient and…read moreunderstanding as we visited the store time after time trying to get comfortable with a decision. I can get used to a pretty wide range of plush or firm mattresses; however, I married the fabled princess from the fairy tale, "The Princess and the Pea." That moved us straight to the top in mattresses and our first adjustable base. Bed DRS flooded the zone with practical advice and helped us focus on how we sleep and as we age how we find relief and comfort from the day's collected aches and pains. Today our new bed is set up and working beautifully. The princess just proclaimed the bed comfortable. I'll take that as a victory! The folks at Bed DRS are terrific- no pressure - fair dealing - no hidden BS fees - great mattresses. Highly recommended.

Anthony was great. He help us choose a bed that was right for us. We spent quite a bit a while with…read morehim before we chose. He was patient, and kind. He gave us a great price in order for that particular bed to fit our budget. We went to him because of how good he was with my mother in law when she came to him for a bed. I would highly recommend Bed Doctors, and Anthony when the time is right for anyone who needs a new bed! Thank you Anthony! David Updike

Go here! You will get a good deal on a great mattress. I purchased a cal king from him and I'm in…read morelove. Thank you!

Go See Mr Brooks No Matter What!!! He Will Hook You Up . You Will Not Know If You Do Not Go Now Get…read moreDown To Mattress Closeout Center. I Did & Boy Did I WIN

We came in to order a new mattress and Ken was very helpful and knowledgeable about the unique…read moreproducts that are sold here. They offer all natural latex mattresses which are supposed to provide more support than memory foam. There are different bed to lay on and try out. You choose a base for the mattress, and then select a pad to go on top. Then you zip the entire thing together and you have your mattress. This is nice because then you can select different firmness levels for each side. They offer delivery, setup and removal of old mattresses for $85 which is convenient, since getting rid of mattresses correctly isn't always easy. The value of the mattress seemed good too. We only ordered the mattress a week ago, so I'll have to update this to let you know it is.

Purchased a quilted mattress cover only to be surprised that it was HALF a mattress cover. No clear…read moredescription or picture indicating that the bottom is a thin mesh. Seller is intentionally trying to mislead customers. Scummy. Pay a little more and buy from a better vendor like SleepEZ which sent me a complete cover. Edit: Lowered review to 1-star after the terrible customer service.

The salesman Fred was excellent and kind. The delivery men were compassionate and took time to…read moreexplain to my 80yr old friend.

This place is a shady operation…read more Went in yesterday with my elderly dad to help him find a new mattress. After he found one he liked but that was out of his price range, the salesperson said don't worry, he would check to see if they had that mattress "on outlet," in which case it would be far cheaper than the list price. He then confirmed that he did in fact have one, and my dad agreed to purchase. He never explained what "on outlet" meant, and we both just assumed it was overstock or something, like the outlet stores we've been to. When the mattress was delivered today, we found that it was a used mattress. Not once was the word "used" or "pre-owned" mentioned during the sale, and we certainly wouldn't have agreed to the purchase if we had known it was used. When my dad called to complain about this, the salesperson became argumentative and flat-out lied, saying that he had had a side conversation with me where he had clearly explained that "outlet" meant pre-owned or floor model. What he didn't realize was that he was on speaker, and I was listening to the conversation. When I confronted him and told him he most certainly did not ever explain any such thing, because I wouldn't have allowed my dad to purchase a used mattress, he then copped an even worse attitude and tried to twist my words around, saying, "So I didn't tell you ANYTHING about this mattress...." He then told me he would "talk to his manager" to see what they could do and call us back. We haven't heard back after more than 4 hours. I believe this was a deliberately deceptive sales tactic to use the misleading term "outlet" to hide the fact that they were selling us a used mattress until after the sale was completed, at which point it would be "too late." (They have a "no returns" policy for pre-owned mattresses.) So my 80-year-old father, who is on a fixed income, was ripped off into paying far too much for a used mattress. Stay away from this place. I am going to send an email blast to all of the local retirement communities detailing their deceptive practices. And no, Mattress Firm social media flack, don't bother responding with one of your empty 'I'm so sorry this happened, please call me so we can make this reight" BS replies. I've worked in digital marketing for years, so I know what this BS PR tactic is meant for. You should be ashamed of yourselves for trying to use these kinds of deceptive tactics on the elderly.