Furry Paws has always been my go to for doggie merchandise. Today I was helping a friend looking for the booties for her dog for out in the cold and snow. The employee was so helpful showing me how they are packaged. She had various sizes for different breeds of dogs. It was listed on the package. They came in different colors made of a soft rubber and are disposable. She said she sells a lot of them for $19.99 a package. I left with a lot of information for my friend. It's up to her if she wants to get them or search online for a different style or price. I'm recommending Furry Paws if you live nearby. Save the puppies feet from pain in the ice and snow! read more

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Friendly, super knowledgeable owner / staff who went out of her way to source the best product for my dog, Cheddar. (He was sick and I wasn't sure why.. didn't want to spend more money at the vet if there was an OTC solution-- and there was! ) Thank you Furry Paws (for all the ongoing advise from new pet parents :) read more

I came to this place to buy my cat some food. They have a very large selection for cats, dogs and even turtle food. I have been coming to Furry Paws for a long time. The lady by the counter is very nice and helpful. Her name is Cindy. I even met the store cat and her name is Bubbles. So make sure you stop by the store. Which is located between 96th and 95th street on Third Avenue.. read more

DO NOT BUY ANY OF THR CANNED CAT FOOD HERE! Not only it the price exorbitantly expensive but immediately after feeding my cat the RAWS canned cat food i bought here she immediately began vomiting and did not stop for 24 hours. I have fed her RAWS cat food all her life and have nothing but positive feedback for the brand. However, this was the first and last time i have ever bought RAWS from this pet store. The labels on the food were very loose and came off making me think they are re-labelling random cat food cans as trusted brands. If you care about your pets health and prefer to not clean up vomit 24/7 do not go here. read more

Furry Paws (and Cindy) are the best! Always reading to help, offer expert advice and willing to special order. I will never go back to Petco or Petsmart now that I know what knowledgable cat food expert can offer. Thank you Furry Paws! read more

This particular Furry Paws has everything you want & if they don't they will get it for you same day! ***Ask for CINDY- she is super knowledgeable, friendly & a total animal lover!!!!! Cindy can guide you to the most appropriate foods for your pet as familiar with allergies, health issues etc. This store has saved me many times. Plus reasonable prices. Kind, helpful staff!!!! I've tried every other stores in the city & online but this is my go to for all pet shopping. Save yourself the time in searching around & call this furry paws- which I find to be better than the others (sry). Plus they will deliver ASAP & pretty much anywhere. Your pets will thank you. read more

The clerks here are incredibly knowledgeable and have really helped me so much trying to treat my cat's stomach upset, which was going on for months. I think of the clerks here as like mini-vets. For the Upper East Side, the prices are not out of line at all considering how good the people are. Highly recommended. read more

I come here for emergency cases when I need something for my dog asap (leash, dog food, poop bags). It's a pretty decent place, with a pretty good selection of pet supplies. The prices are sort of higher than I'd like, but what can you do when you're having a pet emergency? read more

Furry Paws - Pet Stores Near Me - New York, New York

AMAZING customer service, goes above and beyond. I was shopping around for a specific brand of prescription dog food that has been out of stock, and spoke with Cindy. They didn't have it, but she subsequently re-contacted me days later to say they were expecting a shipment! read more

I stopped in to get a few toys for my new puppy today. Ive never been in the store so I was a bit excited, as I am new to the whole pet thing. As I'm walking the isles, I notice a huge white cat. Unfortunately, I am very afraid of cats. There seemed to have been one employee on staff. When I noticed the cat, I got a bit scared and was hesitant to walk in the isle. The sales rep asked me if I needed help, and I told him why I was there while mentioning that I was very afraid of the cat that was FOLLOWING ME! When the cat kept following me I freaked out and kind of pushed myself into a corner. The worker ignored me as I said, "excuse me, can you call the cat or come get him- i'm very afraid" With the worst attitude ever, he said "its the stores cat! he can't leave"... I then told him that I would leave since Im very afraid. This is when he said .. "So GO!" Although I may be a bit overly scared and the average person wouldn't have freaked out over a pet store's cat.. I think as a customer service representative, you should do all you can to make sure the client is satisfied and comfortable. Because I have a puppy, I do not necessarily have to like cats or want to be around them. The point is that I felt mistreated and I can't believe that people so rude can be put in positions to assist clients. I was actually going to make a purchase, and possibly continue to shop there since I live in the neighborhood... but never again. It doesn't help that the prices are a bit steep. Must be why the place was empty. read more

I agree with the other reviewers; this place is pricey. It's the Upper East Side though, so what do you expect? Everything below 96th St is expensive- even grocery stores. I come here once a month to pick up a a large bag of dog food. Before I got my cart, I used their free delivery and they're always fast and reliable. If I'm extra busy I'll call in my order and pay by CC. When I moved to the area there were not many places that carried the brand of dog food I buy so Furry Paws was my only local option. Now Petco has it but they charge more than what I pay. I stick to Furry Paws for the kibble and buy everything else (treats, toys, shampoo, etc.) from Petland or dog.com. I'm not sure who the owner is but one time I came in with a coupon from their website (http://www.furrypawsnycinc.com/manhattan-pet-supplies.htm). The guy there said he can't accept it because it's most likely a fake. He then went on to tell me about all these people trying to cheat him with fake coupons...as if I was one of them. I had a serious wtf moment as I was trying to tell him that it was on their company website, but he wasn't having it. If I had an option for Solid Gold that was cheaper than this place I'd switch over in a heartbeat. read more

Nico and I give this place two paws up! Being the Cat Whisperer that I am *bends down to listen to the "mrow mrow MROW!"*, I present to you the official translation: - Wow, that is some TASTY food! - Can it BE that my person has brought back even MORE savory morsels for my gastronomic pleasure? - Oh! Oh! And what's that? My person says there is probably the biggest selection of fancy foods (she's talking Innova, Wellness, California Natural, Merrick, and all sorts of goodies!) she has ever seen in a non-froufrou, non-"we-like-to-dye-our-poodle's-hair-to-match-our-outfits" setting. - Mrow. My person says that, if it weren't for the store clerk who told her she smelled good as she stood there holding 7 cans of grain-free Wellness (uh, WTF?!), this place would get a pretty solid fiver! - Mrow! What's a fiver? read more

I live around the corner or would never go here. The owner himself is quite obnoxious and rude--refused my credit card once for a small order even as I've spent thousands here. He hires like- minded rude staff, who can hardly be bothered with questions--with the exception of Frank, who is great but rarely there. The other complaint--overpriced-- and since they don't mark prices anywhere on the shelf they have to look it up in a book and these prices change daily. Also, and I do believe this is illegal, the cash register is hidden from view I mean even if you lean way over the counter and whip your head around, you cannot see it, so you really don't know what they're ringing up. They also have a crummy selection of collars and coats. Oh yeah, bought my dog some of the raw food in the freezer,, she loved it and got very sick for days afterward....vet suspected the raw food....when I explained they have a great reputation (Stella and Chewy's) he said "yeah but it depends how it is handled." In other words if not frozen by storeworkers promptly it will spoil. Who knows? Bad vibes here. read more

Gave them one star only because I had to. I called the store ahead of time because it's a 40min walk and confirmed they had what I needed. I get to the store and of course it's not there so I ask the associate at the counter who is definitely the woman I spoke to on the phone. She insists I get a bag of food I do not want and then when confronting her about how I called ahead for this specific brand and kind, she does not apologize and just says I don't have it and walks away. Extremely rude! Unfriendly and zero customer service skills. The store is also extremely dirty and probably has rats running around. Please do not give your business to this store- Pet Town is only a few blocks away and the owner there is extremely nice and accommodating! read more

Terrific caring service provided by Cindy and all the knowledgeable attentive staff and great product selections are available in this very welcoming pet store. When I recently was concerned about my senior dog's loss of appetite it was reassuring to come here and get lots of helpful patient advice. This store is a great asset to the pet owners of the Upper East side with I believe Free Delivery available throughout the City! Definitely worth visiting Furry Paws! read more

the staff are so nice and knowledgeable. we used to live on the same block as the store but had to move, 12 months later i brought my dog back in for some treats and cindy knew who we were instantly!! great store and small business read more

I find all of the staff to be extremely helpful. My dog has a sensitive stomach and I am so happy that they carry Stella and Chewys. The woman at the front desk also recommended other natural brands based on my dogs dietary restrictions. They have a large selection in stock and are willing to make personal orders and deliveries. read more

Love these guys!! Recently adopted a feral kitty and they've been super valuable. From toys to treats to grooming tips, they've been incredibly helpful. They are always friendly and helpful. Don't know what happened years ago (there are a few negative reviews) but the folks who are there now are A+. Couldn't be happier. read more

Just stopped in as I was walking by and they have a large variety of food, snacks, toys for your furry friends. Very friendly staff. Of course I ended up spoiling my pug, but he's worth it. read more

I've come here a few times to pick up items for my cat. They have a very wide selection of cat food (both wet and dry) to pick from, and have a lot of premium brands. The store is clean and well organized. The customer service is quite friendly if the store isn't too busy. I would give 4 stars, but I find the prices to be a bit high. I come here to pick up premium wet food to reward my cat on occasion, but typically stick to online ordering for my cat's daily diet. read more

I went to this store today to pick up some threats for my puppy-nobody was in there. I was calling out "hello" but no answer. At all. I found it very rude,so i left. That was my last time there. The staff gets nastier and nastier every time. They act like they are doing a favour. You basically have to serve yourself. And they sell threats by piece!!!Other stores would give you a piece of threat to your dog when you go in even if you don't buy anything. My dachsen would not leave a store without getting her threat so in this one i always have to buy some. How lame...and i have never seen them coming out from behind the counter to pet your dog or to even show that they care. A pet store that does't love animals. How good it can be? read more

They have a great selection of products. They are a bit pricey, but sometimes for the higher quality things, you need to spend a little more money. Those are the ONLY positive things I can say about this store. Or maybe it's just this location, I don't know. I bought food from them, my dog got sick, I noticed the food was expired (yes, she went to the vet) and the worker was SO rude to us. He insulted us in front of other customers *I, unfortunately, have to say that I stayed polite throughout it. I should have stuck my claws out - pun intended, whatever* The food company sent us a coupon for a free case of food and the same worker tried to charge me 12 bucks...for what? We went somewhere else and got our case for free from very nice people and a cute store ( I would review these great people but I forgot which store it was..60's, Madison). Furry paws = epic fail. read more

Extremely Pricey.. The only reason I come here is because I live in the same building and they are right below my window. Owner as stated by others can be somewhat of a prick, and they don't accept cards for anything under $15, so if you need to pick up something small for your pet, bring cash! The cat which they let freely roam around the store jumps out of no where and also damages some of their bags of food in the store, so make sure you check the packaging before leaving! read more

A manager has to be crazy to treat customers this way. I have never gone online to review a store, but the way my wife and I were treated made sure that this would be my first. I went to buy a coat for my puppy, and when my wife realized that it was too small, she took it back to see if we could exchange it for a different size. The owner said that was fine, and after realizing that he didnt have a larger coat, told her to come back tomorrow and he'd have another coat sent from a branch in the 70's. He said that he would not be there the next day, but took down my wife's information in this notebook that they keep at the counter. He told my wife to ask the person behind the counter to read his note and help us to exchange the coat. We were very impressed at this point, however, I went back the next day and was told that the coat was not there, and that they do not ship inventory to and from different branches because they are under-staffed. I then asked him if he could check the notebook for the note his boss had left for him. He flatly refused saying that he had checked the book that morning and there was nothing in there. I told him that my wife had seen the owner write her information in the notebook the day before, and he got very defensive when he realized he was caught in that lie. He then started telling me that I was a liar, I wasn't his boss, and needed to stop ordering him around (what?). He refused to open the book in front of me the entire time I was there, and eventually by the grace of god I was able to get store credit from him. I'm not sure if I was more shocked at the way he acted or at the fact that this store still has customers. I will NEVER go back there. I too would rather let a Frenchie gnaw off my arm before giving these people my money. Too bad, the owner seemed nice. His manager = douchebag of the year! read more

Wayyy too expensive. However, they do carry a huge variety of brands, including Newman's Own and California Naturals, and offer free, fast delivery. However, it's prohibitively expensive for me (I usually spend $50 on 2 cases of canned and 17lb of dry, it cost $80 for same stuff here). read more

The staff here is always great- they remember me everytime I come in, and more than willing to help me when I have any questions. I buy an obscene amount of cat food and I'm in here basically every week. Never had a bad experience. read more

Looks like this place took some hits a couple of years ago but I moved to the area a little over a year ago and have been going there regularly. My experience has always been pleasant. The staff is always friendly and helpful. When I bring my dogs with me, it is pretty obvious they love animals. The prices are in line with other pet stores in the area. They have a very good selection of quality foods and treats and are happy to order what you need if they don't have it. I will continue to go there for as long as I live in the neighborhood. read more

Thank you so much for your speedy delivery. You are as good as it gets. The lady who took my order is an Angel.

Friendly, helpful and the staff makes great suggestions. You can tell they care about their customers and their pets.

I needed some treats for a new foster and the staff was soooo helpful that I will definitely be back. Store is kind of dark but they will definitely get more of my business. They said free delivery too, so that is another plus! read more

Super Cindy knows everything and does everything with great efficiency and good cheer. My cat eats a special, frozen, raw diet that has to be kept frozen and is a pain to handle. Cindy always makes sure to have some on hand for me and it is always delivered promptly. This is not the closest pet store to me but the reliable supply and delivery, along with Cindy making everything easy, makes this my go-to spot. read more

A very nice selection of cat foods, including high-quality brands that are formulated without animal by-products. (Such as Wellness, etc) The prices are high, however, and most of the staff is incomprehensibly rude. I'm not sure why they think this is a good idea, because there are other places to shop. read more

Everything was fine except the price. I want to support a local business, but paying nearly double for the same bag of food I can get at Petco/Petsmart is just silly (especially when there is one ~10 blocks away). I've done it once, but likely won't again unless I hear that the prices have dropped. Significantly. read more

They're so helpful and really go above and beyond to get me the supplies I need for my pet. Great customer service!

This is my first yelp complaint and readers... I don't care how much further your walk is... Go to another pet store. We've given this place a chance multiple times and it always fails. The employees are some of the rudest, laziest, and unhelpful people I have deal with in terms of pet stores. Additionally, the selection is mediocre and overpriced. First off, be sure you want the item because goodness forbid you need to return or exchange and item its the largest hassle. ( Speaking of which, Petco on 86th is has an excellent return policy). The cashier gave me such attitude when I returned something for store credit. Then later in the week when I decide to use the credit was even more rude than the first time. Zero customer service offered. He immediately rung up the items without any eye contact. When I said I had store credit yelled at me to tell me I was required initially to tell him I was using credit. He then refused to void the transaction. It was appalling to see someone try so hard to not make a sale. We have a lot of friends locally with pets and will not be recommending. read more

I just called this store to see if they carry a specialty brand of dog food. The guy on the other line said "Yes we do." I asked him how much it costs. He said, "I'm not going to tell you the price on the phone." I said I needed to know otherwise I would just go to Petco. And he said, "Go anywhere you want to go." So rude and he made his point: don't go here. read more

the owner/staff are all rude wish I could give zero stars or negative stars... tried getting information and was hung up on multiple times and then was treated rudely when i went into the store!!! will NEVER recommend this place to anybody!!!! read more

I have had the best experience buying my puppies supplies at Furry Paws, whenever I am there the store manager gives me the best recommendations for dogs' foods and other products. I have met the store cat Arnold and he is very friendly with my toy poodles. Every time I have ordered something by phone I am always greeted nicely and I get the stuff right away, the delivery guy is very pleasant when I have not had any cash to tip him. Prices are right for the Upper East side, besides they carry high quality products for pets. I read some of the reviews and it really disgusts me how this person refers to the sales person as "Hispanic" it is so obvious that she has some kind of prejudice against Latin people and that is probably what motivates her to lie! I have been a client of Furry Paws for the last 8 years and had never experienced any kind of rude behavior from anyone at the store. What a shame that people feel the need to make up stories just because they are bitter and hateful. read more

Needed dog food and noticed this store was closest to my house. Walk in the store. There is a small Hispanic man bringing pet supplies into the store. There is a girl behind the register with dirty blonde disheveled hair. No one spoke to me. Walked down the dog aisle, walked down the cat aisle, and let my dog drink water. Saw the Hispanic man a second time, placing cat food in boxes on the ground. Still, not a peep. No one coughed, no one seemed to breath in this store. What a shame. So when this store finally closes and the owners complain that no one supported their store, they can simply turn to the employees. Who will probably still be staring into space, in their own world. I have a choice, and I choose not to return to this store. read more

I like Furry Paws. I'm a long time customer. Nice staff, good selection. The outside appearance of the store doesn't give you the best impression though. Window displays usually look empty and the other day I passed by and it was way over done. Pretty cheesy looking. It actually looks like a 99 cent store or something! It's a minor thing but makes a difference for attracting other customers. Wondering when other stores will pop up on that block! Pretty empty around there. read more