Very disappointing service experience. I had a failed transmission line on my truck on Friday Morning. Initially Fred, my service advisor, let me know they would not be able to look at the truck till Tuesday at the earliest. Worst case Friday. I let him know that would not work for me since I had to rent a truck and if we wait till Friday it would be more then a week before my car would be done. He agreed he could likely look at the truck sooner. I also let him know I wanted a 60k mile service. He had to adjust the price because I would not need the trans service due to the repair. Fred qouted me the price for the work and we agreed to have it done. Wednesday Wednesday Fred called to let me know the trans repair was complete. I asked about the 60k mile service, unfortunately, Fred had forgotten to get that done and I would need to wait for that to be done. Fred had the service completed late afternoon on Thursday. I picked up on Friday. Now 2 additional days of a rental car. When I asked to see the inspection report. fred had harped on how they do a thorough inspection when selling the service. One was not readily available. He took several minutes to produce one. I am pretty sure it was made up after the fact for my benefit. Then when i went to pay my bill it was $80.00 more then we agreed to. Fred's answer. We used more fluid then I thought. Awesome 2 extra days of rental for incompetence and the bill was higher then agreed to. I am not sure if the technicians are any good. Hopefully they are. My recommendation Avoid Fred. Oh yeah, I clearly expressed my disappointment, and management was nowhere to be found. Awesome. read more

We bought a used car from Fullerton in 2012, and have loved it! However, the miles were getting high and we started to have to put some money into it, then we received a letter from the sales manager inviting us to look at new cars, and we thought, what the heck! As luck would have it, we were met in the showroom by salesman Mike Petrillo, who turned out to be awesome! He is the least carsalesman-like salesman I've ever met...absolutely no pressure, just answered our questions. Anyway, we wound up purchasing a 2014 Expedition, which we absolutely love, got a great deal on it, and everyone at Fullerton, including the finance office, has been an absolute pleasure to deal with. We wil definitely be going back to Fullerton for our future car needs! read more

I would not use them as a female. Salesman tried to talk me in circles, consistently told me I was wrong when I told him I would not be going with his dealership because I got a better price, and was overall arrogant and condescending. It's a shame because the dealership was recommended to me but my experience with the salesman was horrible. I finally had to block him from texting me. read more

Very good sales experience today with James Sheeley. Always good to work with a sales person like James who is respectful and listens. No pressure, but a clear desire to help us get the car we wanted. read more

Fullerton Ford - Jeff in his new Fiesta. - Car Dealers Near Me - Somerville, New Jersey

I went to Fullerton Ford yesterday to get a oil change yesterday they found a radiator leak but couldn't fix it till the 25 of February one day after my birthday.There solution is buy there radiator fluid for $14.99 and keep checking my fluid level every day for next 20 days.Well I went to a local radiator expert who doesn't work for Ford and they found out all I needed was a radiator cap.I am so grateful to these two guys and pissed off I brought a Ford vehicle.E and J in Automotive in Somerville saved Me a whole bunch of money.Thank you Todd and Bruce read more

Very informative, charismatic, and from what I can see thorough service center associates. My only complaint would be the ridiuclous prices, although I know this is due to the fact it is a dealership, and in my experience all are the same way. Came here for a safety recall and it was completed in hours. Unfortunately I was told I needed new rotors as well, which would cost $295 a piece (on a 2005 Ford Mustang), and from my understanding were unable to put on anything but OEM. read more

Go to Maplecrest Ford in Mendham instead!!!! I usually go to Maplecrest but my 2016 Explorer broke down (steering column) last week and Fullerton was the closest dealership. I was excited because I didn't know there was another dealership that close to my house. My excitement turned to frustration quickly. They didn't have any loaners. They told me if I wanted one, they'd have one in a couple of weeks and would that work for me? Um no. They said they typically book out weeks in advance. I'll make sure to remember that next time I break down unexpectedly. The car was ready the next day and I picked it up...only to have it completely die one week later. This time it broke down because of something they messed up when they were fixing the steering issue. I brought it to the dealership on Wednesday and it is now fixed on a Friday afternoon. Again, they didn't have a loaner so I've been without a car for three days. You'd think they'd be more helpful this time at least since they are the ones that broke it. WRONG!!! I asked if someone could get me. This was at 1pm. They said they'd have someone call me. Finally at 3:30, after no call, I called them. They said it was too late, their driver gets off at 4, so no one was gonna help me. Thanks a lot Fullerton! Maybe it seems like no big deal to them but they're not the ones who have to rearrange work schedules, appointments, etc. Maplecrest in Mendham is really far from my house but they wouldn't have ever treated me this way!!!! Not cool, Fullerton. You had an opportunity to get a new customer. Instead you ended up with a crappy Yelp review. read more

DO NOT BY A USED CAR HERE!!! I bought my car here with 70k miles on it and they only offered a 30 day warranty. After a couple months my engine light was on and my car was shifting weird. Pretty sure they sold me a car that had been in an accident. Now I'm having alternator issues. I would avoid buying from here read more

Plain and simple. The service advisor Fred attempted to sell me $2000 worth of repairs that were not needed. Confirmed this with an independent mechanic at another shop. Buyer beware with Fullerton Ford service department! read more

I have bad luck with these guys. Every time I go to get service my car leaves with the check engine light on. Dean from Fullerton called me himself to resolve the situation. He was very thoughtful to try and personally address my situation. They ran the code for me and stated I had about $300 of repair. I declined..but my check engine light is off and hasn't come back on. (?) read more

Unfortunately, I don't think there is enough space, enough time, or enough attention span to adequately describe what a shameful con this dealership is. I purchased my 2013 C-Max Hybrid from them in February 2014. I was very much pushed into a deal paying way more than I originally had hoped, and feel entirely duped with the purchase. But that can be attributed to my own paltry negotiation skills and regardless, the "pushiness" of the sales staff is the least concern. If you're going to subject yourself to buying a vehicle from this place, just make sure you go in mentally armed and ready to call "bullshit" on most of everything they say. For instance, I was sold a "comprehensive wheel protection package" that I was told at the time of sale covered 100% of any and all wheel/tire damages from all possible causes. I found out at my second service visit that only road hazards like pot holes were covered. Other problems arose later when I found out that things like the heated seats and heated side view mirrors were non functional. The real problem with this dealership is in the service department. To say the staff is incompetent is a gross overstatement. I've had the displeasure of having my car serviced there twice (with a third appointment unfortunately scheduled in a couple days, more on that later) and each time I was left in the waiting room for over 45 minutes just to be able to sit down with my "service account representative," Fred Avilia, to tell him what needed to be done to the car. The first time was only an oil change and tire rotation! I eventually had to quite literally barge into the rep's office on both occasions and demand that I be taken care of. Both times, both my service account rep, and the girl working the check in desk were doing nothing at the time and the service department seemed quite quiet. The girl who checked me in and told me to have a seat in the waiting room even said out loud that she had no idea that I had been there this whole time! At least I got to watch the entire first half of the U.S. vs. Germany World Cup match... I unfortunately have to bring my C-Max in for service on its SECOND computer recall (the first one I wasn't even notified about until during the second service visit) as my traction control, 911 assist, and AIRBAG systems all malfunctioned at once. One would normally consider that the airbags not functioning to be a pretty significant safety priority, and in the midst of everything happening with GM, one would also think that Ford would want to avoid having one of their car owners driving around with malfunctioning safety systems. This fact seems to be quite lost on this service department, however, as they acted wholly unconcerned and informed me that they did not have an available service appointment for 2 weeks! I had no choice but to call Ford Corporate and keep going "up the chain" until someone with some ounce of power was able to force a sooner appointment for me. Even more appalling, in the course of this entire process, I had to call back to the service department multiple times, and each time I had to re-explain my situation and all of my information..TO THE SAME PERSON. Bottom line, this dealership, and possibly the Ford company in general, does not care in the least bit about personal customer service. Keep clear. read more

This Ford dealership is atrocious. I dropped my Ford Ranger off two days ago for a service engine light on. It was never looked at in that day. It wasn't until 2:30pm a day later that they decided to attempt diagnostics. And this being told to me by someone named Deana and also, the truck would be ready by the end of the day. Seriously? It's going to be ready, but yet, you don't even know what's wrong with it. Duh. So already I'm pissed. Given the fact that I told this woman from the start, that I've changed the spark plugs twice, replaced the wires and the cap. And she comes back to tell me, it's a bad spark plug. Really. Why did this company put this woman in this position? The code light keeps coming on for cylinder one and she's telling me it's the plug. Anyone else seeing a problem with this??? You can bust my balls all you want. I am a woman. And I've worked on more vehicles that probably most of you have. I'm no dummy when it comes to getting smoke blown up my a$$. But right now I'm pissed. And not to mention, the truck is making a really bad front end noise since I brought it back from there. This will be the next venture of BS friom Fullerton. Never again. read more

Awful service! We ordered a new pick-up with our son back in July. Signed the papers, paid the deposit. We were told 6-8 weeks. This was week seven, hadn't heard a thing so called the salesman. He didn't remember us, didn't recall the order. After playing phone tag for several hours he finally told us there'd been a "delay" and the the truck would not be available until October 29th, 7.5 weeks from now! He didn't admit it, but clearly never placed the order, sat on our deposit. Do not use this dealership for your new car order! read more

I take all of my vehicles to Fullerton Ford in Somerville for service and regular maintenance. Dave in the Service Department handles my account, and does a fantastic job. He keeps me posted on the status of my vehicles and what work needs to be done. He works with my busy schedule to make sure the job gets done quickly and efficiently. This is very important to me because I need my vehicles for my business. I highly recommend Dave and the supporting staff in the Service Department at Fullerton Ford. read more

I came here on a Friday around 4pm. All I wanted to do is talk a service advisor and schedule a proper appointment to bring my car in for service. My car had 5 recalls and I was experiencing problems with my navigation and Bluetooth. I was willing to wait a few minutes to talk to someone. I was told to back the following day and talk to a scheduler. Also that did not offer loaner cars and expect you to pay for a rental. Why should I be penalized and come out of pocket when it is Ford that built a crappy vehicle with recalls? It is under warranty so they should pay for it. I live around the corner from this dealership literally. I ended up taking my car to Maplecrest Ford which is 30 miles away and gave them my business because they took care of me. read more

Will go back. Bought 2 cars from and went there to buy a truck. Didn'tbuy the truck because I shook hands with the manager on a price and he went back on the deal and put in other fee's. I went to PA and bought a newer truck with less miles and had the same features. read more

If you are looking to lease or buy a car I highly recommend my friends at Fullerton! Ask for Miles Mayo or Joe Orlando. I've been a customer for over 35 years! read more

I bought two cars from Fullerton. The cars are great and I got good deals on both of them. For the second car, purchased late last year, my wife opted to get the optional Preferred Tire Care insurance plan that covers tire and wheel damage due to road hazard. I was doubtful about it, but my wife insisted and since it was going to be her car, I let it go. Today, she hit a pothole on the way to work and it blew out the tire. I called CNA National and they claimed we did not have a policy with them! I called the Fullerton dealership and they confessed they had forgot to send in the paper work (after 4 and a half months). John, from Fullerton's Warranty Department, did all of the paperwork after the fact and called to let me know it was ok to now bring the car in to their service department for service. He asked me to call Fullerton's Service Department to arrange to have the tire fixed. I got switched around 3 times to 2 women who did not have a clue about what to do after I explained to them what happened. (They could not even switch my call back to John in their Warranty Department!). I hung up and called John directly and he said he would straighten it out with Fullerton's Service Manager. I asked him to have the car towed in. He said I would have to call a tow company to have it towed in and pay for the towing!!! WTF??? What kind of insurance is this??? I told him never mind, I will call AAA and have them fix the flat and I will deal directly with CNA and if CNA does not cover the repair I will take Fullerton to court. This dealership does have a lot of nice cars to choose from and the prices are pretty decent. The sales people are also very nice. But once you sign all the paperwork, they stick you with all sorts of add-ons, like this bogus insurance for $800, and tack on fees. I do not plan on going back to them again. read more

I've been going to Fullerton for many, many years and love the customer service and attention they give their customers. I hope to continue going there for a very long time. Love the new service area! read more

I moved from Ohio to New Jersey. I had an issue with my battery after I moved to New Jersey. The team that works there, was able to get me in the same day I brought my car to them and had me back on the road in an hour. They Service Team is pretty amazing. I will be making this my new Ford Dealer in New Jersey. read more

Worst dealership ever! I had an ongoing shifting issue with my f150. I left my service advisor Jessica several messages. She never calls back. Finally got the service manager Joe involved. He got my truck in and supposedly fixed it. I picked it up 2 days later and on the way home the truck just completely shut off in the middle of a major high way. I called joe and he immediately sent a tow truck to pick it up. Days went by and left several more messages to Jessica asking for an update on it and zero calls back. She finally called me at 5:00 4 days later and said there is nothing wrong with it but we did a re flash just to be safe. They pulled the truck around and I noticed it was idling real rough. I went to get Jessica and she saw it and said well obviously you have an idling issue. I wanted to leave it there as I didn't feel safe driving it but she said the valets were gone and no one was there to check the truck in. So I took it home and the next day while driving home from work on 287 it shut off again. I had to have it towed a second time. I called Joe again and left several messages. He did call back once but I was driving and missed his call. Left him more messages and nothing. I finally took a day off to go up and see him and he said it was an intermittent electrical issue and if I wanted them to look at it for a third time I would have to pay since they didn't cause it. I explained to him that I didn't have the issue before they did the recalls. They don't care about you or your vehicle. I should have known when the tow truck driver and dispatcher both told me they have been towing a lot of cars that Fullerton worked on and towing them to Flemington Ford instead as the customers no longer trust Fullerton's work. So now I have a truck with 33k on it dead in front of my house after Fullerton did 2 recalls on it. If you want your vehicle fixed don't take it to Fullerton. They just don't care. Update now they are saying I wanted free work and my truck is modified. They didn't care about it being "modified" when they charged me to do my brakes and did the 2 recalls. They caused this issue and now that they can't fix it they are saying I want free work?! I want my truck to run like when I dropped it off. Stay away from this shady dealer. read more

Really great customer service. everyone in the sales department, the the service department and every department i dealt with has been really just ace's! Its been a pleasure to work with them! read more

The auto service at Fullerton Ford has always been a problem with me and my family. It's always a horrible experience with lack of communication between the mechanic, desk guy, and my family. It also takes way too long to book (a month wait to fix my ac in the summer) and a simple oil change can take an entire day. Their "Quicklane" is anything but quick. Many times they do not call to updated me on the status of my car. For example, I was never notified my 9am oil change was complete, so I had to call them at the end of the day! With more involved mechanical work, they neglect to call after they inspect my car to keep me updated on the problem and an estimated time/$ for completion. I've also had a problem where the desk guy said a $1,000 job was covered under warranty without looking at my milage. This resulted in a follow-up call the next day to say he misspoke, and I am actually out of warranty with my milages. Maybe just check the milage before you provide misleading information?? I'm sure the mechanics know what they are doing, but it's a shame there a lack of communication between the desk guys, the mechanics, and their clients. I recommend finding a local mechanic you know and trust before going here. That's what I'll be doing now. read more

We've purchased 4 Ford cars from Fullerton and our Salesman Mark Whalen is the best. He's very laid back without any pressure selling and is very accommodating to any need. I really appreciate how he makes the deal work for you without making it complicated. I will refer more friends and customers to you Mark. Thanks for everything, you're the greatest. read more

Had a very good sales experience with Mike S. No BS and gave me a great deal. I will definitely recommend them to anyone in the market for a new Ford. Also, see Joe in the service department of you need anything. He was my old mechanic and is really good and doesn't take shortcuts. read more

We purchased a car from Christian at Fullerton Ford yesterday and really had a great experience. He helped us decide which car was right for our needs, and didn't try to sell us on a lot of bells and whistles that we really weren't interested in. The buying process was decent, with very little back and forth between the sales department and the manager. In a few years, when we're due to replace my vehicle, there's a very good chance we'll end up back at Fullerton. read more

I was ready to buy a vehicle that day, but couldn't get a straight answer about what the price was, what rebates I was or wasn't eligible for and what interest rates were available because they refused to run my credit. The salesman and his manager kept playing some good cop/bad cop routine, cutting me off in the middle of questions so they could call the other one over to "help calm me down". The irony here is that I was calm, almost in a catatonic state, because I find buying a car to be zero fun and just want to get it over with as soon as possible. So after 30 minutes of this nonsense I got up and left. Then I received several emails and phone calls from them for the next week which I didn't respond to because I had already bought my car from another dealer the next day--that guy answered my questions and was able to secure a sale from me in half the time this place tried to talk me in circles because they think that's how you close a sale. read more

Go see Al Weinbaum here. He won't B.S. you and will work out the best deal for a lease.

I recently bought a new 2014 Escape from Fullerton Ford and can say the whole process from making an appointment to stop in to test drive both an Escape and Edge, to ultimately deciding to buy and signing the paperwork was seamless. The staff was exceptional, professional and easy to work with. They were patient and helpful, and not pushy. Then went above and beyond to get me the Escape I wanted. I'm so happy with my purchase and definitely recommend Fullerton Ford! read more

I just bought my second Ford Escape from Fullerton Ford dealership, both experience has been extremely pleasant and the salesman are helpful and knowledgeable, they answered all my questions and eased my concerns. I am very happy with my new car, I definitely will be coming back when I'm ready for another new car. read more

Thanks and best regards to Jessica Beavers and Paul ________ for getting our 2010 Escape repaired on 10.23.18. Emergency situation. Steering went south 10.22.18 (a.m.). Quick drive to Fullerton. Jessica got us slotted in for a look while Paul squired us home in the Van. Long story short: Tech fixed us up 10.23.18 and we were on the road again by 3 p.m. Great attitudes from two top Fullerton folks with performance to match. Just may buy another one from Fullerton. read more

I have been here twice now and both times I view the sales reps chit chatting inside while I am lost trying to exploring the inventory and no one came out to ask if I needed help. I feel that they need to pay attention to the people who are looking at their product because someone could be ready to buy a vehicle. I am serious about upgrading my vehicle segment from a sedan to a suv/pickup truck. I felt like both times I dressed presentable and my car is very nice (not a luxury car but clean and well kept plus it's a 2015) so I am not sure why I wasn't greeted or asked if I needed help. I then went to Mercedes down the road and looked at vehicles way more expensive than those of ford and they greeted me, gave me a bottle of water, a business card, and let me look inside the car and answer all my questions. I believe as a car dealer you should make potential customers feel welcomed, I just didn't feel that here. read more

Whenever I am in there for service, I am ripped off completely. I have been getting my car serviced here since 2016 because it is convenient, as I work near this location. I will never go back. read more

I am NOT happy with my purchase here. Basically, the sales person whom was supposed to help me is very very difficult to get in contact with. The only real way for me to get in contact with him was to call someone above him or one of his colleagues in order for me to reach him. In addition to that, it took a whole MONTH to get the car because he was not communicating with his manager or the garage people or something. I'm still unclear as to why it took this long to get a car when I was ready to pay for it in cash. This dealership was the most unpleasant car purchase I ever had to deal with. I would not come back here again. read more

I purchased my 2009 Ford Escape in January. Until this last week I had only kept in touch, but didn't need anything. This past week I needed to update the navigation system. I ordered the disks that I thought I needed. When they didn't work, I asked the service department to take a look. They determined that the wrong disk had been ordered. Rather than trying to "pass the buck", they ordered the correct disk, called me the next day that it was in and assisted in my installing it. read more

I leased a brand new Ford C-Max Energi in the month of April 2015 and just after 4 months and 3000+ mi on Monday, 27th July 2015 evening I started the car and got the "Check Manual" light and a wrench icon. Without wasting any time I took my car to the dealership on the way back home from office and talked to the service center. As per their recommendation, I left my car at the dealership.The investigation to find the fault took few days. I was provided with the loaner car and once the fault was detected and the spare part was ordered. Once the faulty part was replaced, I was updated instantly. Everything went fine and the service representative David took a great care!!! and updated me regarding the progress of the repair. read more

Well..mixed bag here...Brought my car in for some service oil change, 50K mile check up...and was happy and on my way in about an hour. No appointment necessary...great! But I also had a recall to address which they said I had to call to schedule. OK...so I called the next day. I was told I had to schedule it mid week. which...as an itinerant worker, I can't plan my hours. I work when and where I get jobs. So to schedule an appointment means I may have to turn down a paying job. I wanted to schedule on a Saturday when I am usually not working. But they said it was not their problem. Their Recall, but not their problem...It's the customer folks...not you. You're open Saturday, there's no reason not to do this on a Saturday...except for the possibility that since you are paying your staff OT to work a weekend, you only want to do work that generates revenue? read more

Great dealership. Made the whole process extremely simple and smooth. Mike Pickle and Joe were helpful and went out of their way to make the deal happen. I would definitely recommend this place too anyone in the market for a vehicle. read more

On Saturday August 11th it was pouring down rain and thundering and Lighting. I drove from Montclair to Somerville where I had an appointment to have my car looked at. I met with FRED (in the auto repairs), who Brian(in same) had scheduled me to meet with, I went in with a diagnostic which I had gotten and told FRED I had one and what needed to be done to my car. Fred told me that I had to let their mechanics do the diagnostic (I guess they use a different machine to do the same test), which would cost 152.00 for the mechanics to do. Not only did I have to pay for the diagnostic test, I also had to pay a 100.00 deductible, now this deductible was not threw my Insurance Co. it was for Fullerton. Annnnddd I have a warranty which Brian just informed me that it ran out in July 2016, when I just bought the car in September 2016 so they had me under the impression that my car was covered under this warranty and an extended warranty, which it wasn't even when I drove off the lot. Morrow of the story (BE WARE OF FULLERTON FORD) It's a scam and a rip off! I would not refer anyone to go there to purchase a key chain! Disappointed and fooled! read more

First of all, I bought my car at Fullerton Ford, and had a good experience with the Sales team. My issue is with the service department. I bought a Ford Focus in 2014, and at around 20,000 miles, my car was shuddering going in and out of gear. I was down in Maryland at the time, and I went to a Ford place down there to get it looked at. Within an hour of getting the car, they came back and told me that I needed a new clutch, that it was a common problem with Ford Focus' due to a TCM misprogramming, and told me it was on back order for a few months. No problem, I figured I would call Fullerton Ford about it to let them know that the other dealership confirmed the clutch problem, and to try and put myself on the list for the clutch recall. Apparently, this wasn't good enough. I was told that I needed to bring my car in for a full day or more, drop it off, for them to do tests on it to make sure that it was the clutch, even though a) the symptoms were exactly what would be caused by a bad clutch that had been worn down, b) it was a common problem that impacted my model of car that they knew about (and also didn't previously disclose to me), c) I had confirmation from another Ford dealership that I needed it, and d) that Ford dealership was able to diagnose the problem within an hour. Needless to say, I went back down to Maryland and had them replace it once it came in, and my car has been fine in that regard since. A few days ago, I had my fuel pump replaced by Fullerton due to factory recall. As I was driving to work on Tuesday, my car broke down on the highway with symptoms similar to having no gas in the tank, even though it was still reading 1/3 full (a fact that didn't click with me until later). I had it towed to Fullerton, and left for the day. On the first day, no one called me, and I called back before closing and the advisor said "It's the fuel pump that's bad in your car. It's not getting enough pressure to pump fuel through your engine". Okay, well, first off, if you knew that, how long were you going to wait to call me? That's one of the major complaints I have about the service department. Many times, I have to be the one that calls back 30-45 minutes before closing, and I'll find out that my car has been done for an hour or two. It's almost as if they WANT you to have to leave your car overnight. Anyway, they had to order a new fuel pump, and replace it. This morning, I get a call telling me the car is done, with the additional "by the way, did you know you didn't have any gas?" question. I told them that "No, my car read 1/3 of a tank when I broke down", and was offered no explanation as to why that was the case. No one bothered to check that in the first place, as they told me THIS MORNING (the second day) that they discovered I was out of gas. I was also given no explanation, when the overall explanation seems pretty simple after the light bulb in my brain came on: it likely wasn't the fuel pump module entirely that was bad, it was the fuel tank level sensor, and I just ran out of gas on the road. That seems like it should have been the first thing that was investigated, and they shouldn't have confidently told me that the fuel pump was not creating enough pressure when it was really that I just ran out of gas on the road. I believe that this oversight and replacement of the entire fuel pump may have cost me an extra day of work, because it seems that replacing a sensor should be much simpler than replacing the full fuel pump module. This also isn't the first time I've had to bring my car back to Fullerton Ford due to a problem. My old car, a Ford Escort, had brakes installed improperly and I had to go back and lose a day of work as well. To top it off for this adventure, the mechanic forgot to turn off my check engine light and I had to wait another 30-45 minutes for someone to do so, and also another disturbing thing: when I got back to my car, in my seat was a green floss stick that looked used. Gross. I would not recommend Fullerton Ford Service after my few experiences. The only reason I brought it there was due to factory recall, and I won't go back there unless it a) fiscally makes sense, or b) I have to go to a dealer specifically. Even then, I might actually go to a different location. read more