Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

I was very unhappy with Florence Oregon's Hyak service response (lack of) yesterday (1/6) and today…read more(1/7). They advertise 24 hour support. Is this false advertising! I understand if we have to leave a message; but their recording promised that someone would call us back and no one did. Service requested.... Yesterday at around 6 -7pm our internet suddenly went down. So, we called Hyak several times and always got voicemail. No one ever called us back. In fact, one of the times I called, I got a different voicemail which actually said no one would be available at all and we should leave a message and we'd be called back during business hours M-F 9-5. We were never called back, not even this morning after opening hours of 9 AM!!! We finally decided to drive down to their office and wait till they opened... the office was closed and it was after 9 am! So, I called Hyak's sales team (different number in another city) and let them know we were at the Florence office and wondering when they'd open. They said they were in fact on the phone with them and they'd let the office know we were waiting in the car and to let us in !!!! They finally opened at 9:30! When in, they did get us the help we needed to get our Internet going again. We're thankful but why did they have to wait so long and why did we have to drive down? Makes me wonder what people do that can't drive down. By the way, it's January 7 and their voicemail message said the office was closed for Christmas December 24th and 25th. ‍ That old Christmas message needs to be updated! Also, when I asked the tech about the poor response to service requests, he implied they did not have full support and were working on it. Although I appreciate the honesty, it's unacceptable! Hyak needs this to change pronto. One of the reasons we signed up was because of the 24 hour support service promised. So they need to get on the ball and do what's expected after all the hard work installing the system and promoting it. We deserve better and Hyak needs to do better.

Bernie @The Copier Doctor, really saved my bacon! I have an old Brother printer that I know how to…read moreuse. That's saying a lot since I am technically challenged. The printer stopped cleaning itself and after a couple of months vacation it stopped printing in color. Bernie talked me through how to try and bring the color back. And, it worked! Now, I don't have to buy another printer. Bernie also sells recycled cartridges that fit my printer. Thank you, Bernie.

Bernie is more than a class act - His prices are always fair, but it's his knowledge and his…read moreexcellent customer service that sets him apart - For example, he walked us through some printer driver software over the phone - our charge? "Keep buying your parts and ink and toner from me. I appreciate your business."

From the start, everything went well. Very efficient, very knowledgeable and fast! Will use againread more

From the owner: Website Design, Logo Design, Graphic Design, Local onsite Tech Support. We are here to be your All…read morein 1 Tech Solutions. Located in Florence Oregon. Only our onsite tech support is limited by geography. Contact us for a free quote.

I called Eugene Computers yesterday, because both my DVD/CD Rom drives suddenly stopped functioning…read morea couple weeks ago, causing me a lot of stress. Specifically I was trying to burn a few CD's for my American mom, and the burns failed, so now I have a bunch of coasters! Mom thinks the software had some kind of encryption parameter switched on, or perhaps the music I have is copyright-protected with a DRM, but I told her that it's actually a hardware failure! When I called, Mike answered the phone, and he seems like quite a sweet guy! I explained my situation to him, and he informed me of the possibility that I may need new DVD/CD Rom drives. He says that when it comes to reading and writing CD's and DVD's, drives and burners can fail after a short amount of time, as these machines aren't built to last like they used to be! Fast forward to this afternoon. I went to Eugene Computers with my provider, Karry, and they actually had the right kind of DVD/CD Rom drives for me! And better yet, they let me recycle the old ones that I brought in! I brought the new ones home, and by the way they're brand new and sealed, for which I paid $37.00 a piece (not a bad price at all!), and when I opened them up and plugged them into my machines, they actually work wonders! I recommend Eugene Computers to anyone who needs new replacement parts and even computer repairs. You guys are the best! You deserve 1,000,000,000,000,000,000,000,000,000,000,000 stars from me!

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

We went to PC & Mac Solutions to purchase a new tower that would be compatible with Windows 11, on…read more10/31. We had specifications that were given to us by our computer NERD'S....My husband purchased a DeLL tower, with the belief that the staff who sold this tower did so in good faith & Windows 11 compatibility. Came home, plugged it in, no internet connection, Bill called PC & Mac Solutions & they told him bring it back they would fix the issue...Home again plugged it in & still no connection to internet, called again..Bill said he wasn't happy & wanted his money back & the staff said that's not possible..in store credit only!!! We were given a name of another computer designer (John Cook) he was our HERO..he made this horrible fiasco with PC & Mac Solutions better! He KNEW what we needed & provided the service with a functional PC Tower...He also mentioned that the specifications we asked for weren't there w/PC Solutions Dell Tower. PLUS the tower wasn't cleared/cleaned of information from a previous owner!!WHAT???? WARNING...BE SURE YOU READ SIGNS (if they are placed in the store so they are visible) & ask questions-questions so you don't end up like we did! Feeling like we were taken advantage of!!! We aren't computer techies & we won't or need anything so their IN STORE CREDIT of $475 is in their favor surely NOT OURS! A business without integrity is definitely not a business we care to support or refer others to!

Brought them my laptop which wasn't charging. They said they would take a look and when I asked…read morewhat the pricing was, they said they would call me once they diagnosed the issue and allow me to decide to go through with it or not. Next day they tell me my charger was broken not the laptop, and that they are charging a 95$ fee for looking at it which was never expressed to me when I brought it in and asked for the pricing. Keep in mind they did no repairs on it at all. When I confronted them about it they directed me to a small discretely placed sign where their 95$ diagnostics fee policy was outlined, which I obviously didn't see and was not told about when I asked for the price. Very predatory

What can I say that properly conveys my level of satisfaction and gratitude for this local IT…read morebusiness? I could start with the incredible amount of professionalism I received when recently dealing with a perplexing (frustrating) situation. I had an important & relatively high end piece of hardware start to abruptly fail. No bueno, because it's essential part of my work. I had originally thought that my issue would be rectified by a quick repair and was going to be relatively cheap... but it turned out to be a headache. One component failure led to another and sooner than I thought I was at a dead end. Enter Adept Computer Services. From the second I met the owner / lead tech I knew that I had come to the right place. Let's call him "Jake". Though the shop was tucked away off Polk, I could tell the company meant business based off the amount of rigs currently being serviced in the shop. Jake's attitude was extremely professional and personable. Plus, he had a dog. He listened to my issues, formulated a repair strategy, and set a realistic expectation on the possible complications and resolutions. We did indeed have a few complications along the way (originally thought it was related to motherboard, ended up being the processor), and through it all Jake was steadfast in updating me and keeping me in loop. After the whole ordeal he even offered me a generous discount for the longer-than-expected finish date. I couldn't be happier with the outcome and the service (or price for that matter). I rarely rate anything with five stars, but "Jake" and Adept Computers truly deserve it. Absolutely outstanding technical skill and service to match. Whether you're a small business or an average consumer, I would 100% recommend Adept Computers for any of your IT needs. I say that with the utmost confidence. Do yourself a favor when you're in need and give them a call. You'll be happy with the results. 5 stars.

After Adept saved me for the fourth time*, I figured a 5-star review was the least I could do for…read morethem. We've all been there: over-worked, under-motivated, out-computered. Am I right? Last week I experienced my official, THIRD, mechanical hard drive failure. There's nothing in this world that makes my voice quiver, reduces my knees to jell-o, and causes me to break out in a cold sweat quite like the death rattle of my insufficiently backed-up hard drive. I think this fear stems from the loss of my undergraduate thesis many moons ago. As an undergraduate, a failed hard disk meant re-typing hundreds of pages in the Oregon State computer lab in the basement of Kidder. No Adept for me at that time! But now, with the comforts of a disposable income and the knowledge that data retrieval is imminently possible, I find refuge in the services of Adept Computing. In two out of three attempts, my data were safely transferred to a new hard drive for a reasonable price between $100 - $150. All three times, Adept has been available, competent, fair, and timely with their services. Unfortunately for me, on this most recent occasion, the data from an external hard drive were not able to be salvaged by Adept. This meant I had to ship my paper weight off to Tennessee for dismemberment in a "clean room," with hopes that for a higher price ($700 - $2000) the data can be recovered. Gulp. So the moral of this story is two-fold: (1) I apparently break computers more than the average Jane and need to find a place for secure and confidential home backups (anyone have any suggestions?) (2) Adept is quite facile at solving nearly all computer gaffs quickly and for a good price. They are a great "plan B" for those of us who find ourselves in situations where we are outmatched by our machines. *For interested readers concerned about what the fourth "save" was, it included a re-formatting of an old hard drive for use on a new machine.

Most of my reviews are food related, but I felt the need to go outside my comfort zone and express…read moremy gratitude and appreciation for Dustin and the crew at Westcoast Media. Our relationship started almost a year ago, when I inquired about building my website. Dustin jumped right in with both feet and immediately began work. Well, as a lot of new businesses do, I under estimated the logistics involved in launching a new company in an already saturated market. Dustin was patient. Over the course of 10 months, he would often email or call and just check in. Well I finally got my act together, and as promised, Dustin delivered. He waited, and waited, and when I needed him, he jumped right back on board. He didn't make me wait, he didn't claim to have other clients that needed him, he treated me like family. I am thrilled with the results, I paid my balance, and off I went!!! Or so I thought. Until I had more complications, nothing to do with the website or design, but unforeseen banking issues. Dustin stood by me for 3-4 weeks, checking in often, and when I straightened it out, once again, he saved the day. Straightened out my banking info, shopping cart, etc.., added what needed to be added to get my business up and running again and in typical Dustin fashion, got it done quickly, no fanfare, no "look what I did for you", although he certainly could have. My website is www.lineofdutycigars.com, all of the photos and little descriptions etc are what I provided, not professionally done, but ok to get the ball rolling, everything else is Dustin and the crew at Westcoast Media. Dustin walked me through how to manage the back house stuff, and has assured me that the phone line is always open for me if I need him. Couldn't be happier with the customer service and the end product. HIGHLY recommend using the group for your website needs.

From the owner: Graphic Design, Printing, Web Design, Video, Audio, Photography.read more