Jolene does it again! She upgraded my HP Envy PC plus an HP laptop to her AVG/Avast anti-virus…read moresecure line. Included in the anti-virus package is a private VPN where interlopers can't track you and it keeps your own IP address private. That's a secure feeling! Also, the automatic Windows 10 surprise upgrades have also caused problems. Jolene stays on top of those and has quickly fixed what Microsoft often screws up on my PC. Realizing that there are more unknown, surprise Windows 10 "upgrades" coming (with some even changing your default programs without permission), more agony of trying to figure out what has happened to your PC is a sure thing. You don't have the time nor knowledge depth to solve getting your PC back to an operational status.To combat those shutdowns, FTS offers a service plan at $35/month (1 year commitment for 2 computers). I signed up for the service plan and I don't have to worry about having my PC out of commission. Jolene is a welcome blessing to Florence!

FTS Computer Repair is amazing. She went well above and beyond expectations both with getting my…read moresystem back up and running, and with her terrific follow through. I can't imagine going to anyone else for computer repairs.

Ok... so I'm a fairly typical Florence resident. And yes I'm over 65. My interweb was getting…read moreunreliable. Do I called Hyak and asked if there was an issue. Nope. But remotely they checked "my" system and noted I needed some "router" updates. Tyler was so helpful. Tyler corrected and updated my gadgets and stayed on the phone until all was right again. Thanks Tyler. Thanks Hyak.

I was very unhappy with Florence Oregon's Hyak service response (lack of) yesterday (1/6) and today…read more(1/7). They advertise 24 hour support. Is this false advertising! I understand if we have to leave a message; but their recording promised that someone would call us back and no one did. Service requested.... Yesterday at around 6 -7pm our internet suddenly went down. So, we called Hyak several times and always got voicemail. No one ever called us back. In fact, one of the times I called, I got a different voicemail which actually said no one would be available at all and we should leave a message and we'd be called back during business hours M-F 9-5. We were never called back, not even this morning after opening hours of 9 AM!!! We finally decided to drive down to their office and wait till they opened... the office was closed and it was after 9 am! So, I called Hyak's sales team (different number in another city) and let them know we were at the Florence office and wondering when they'd open. They said they were in fact on the phone with them and they'd let the office know we were waiting in the car and to let us in !!!! They finally opened at 9:30! When in, they did get us the help we needed to get our Internet going again. We're thankful but why did they have to wait so long and why did we have to drive down? Makes me wonder what people do that can't drive down. By the way, it's January 7 and their voicemail message said the office was closed for Christmas December 24th and 25th. ‍ That old Christmas message needs to be updated! Also, when I asked the tech about the poor response to service requests, he implied they did not have full support and were working on it. Although I appreciate the honesty, it's unacceptable! Hyak needs this to change pronto. One of the reasons we signed up was because of the 24 hour support service promised. So they need to get on the ball and do what's expected after all the hard work installing the system and promoting it. We deserve better and Hyak needs to do better.

I called Eugene Computers yesterday, because both my DVD/CD Rom drives suddenly stopped functioning…read morea couple weeks ago, causing me a lot of stress. Specifically I was trying to burn a few CD's for my American mom, and the burns failed, so now I have a bunch of coasters! Mom thinks the software had some kind of encryption parameter switched on, or perhaps the music I have is copyright-protected with a DRM, but I told her that it's actually a hardware failure! When I called, Mike answered the phone, and he seems like quite a sweet guy! I explained my situation to him, and he informed me of the possibility that I may need new DVD/CD Rom drives. He says that when it comes to reading and writing CD's and DVD's, drives and burners can fail after a short amount of time, as these machines aren't built to last like they used to be! Fast forward to this afternoon. I went to Eugene Computers with my provider, Karry, and they actually had the right kind of DVD/CD Rom drives for me! And better yet, they let me recycle the old ones that I brought in! I brought the new ones home, and by the way they're brand new and sealed, for which I paid $37.00 a piece (not a bad price at all!), and when I opened them up and plugged them into my machines, they actually work wonders! I recommend Eugene Computers to anyone who needs new replacement parts and even computer repairs. You guys are the best! You deserve 1,000,000,000,000,000,000,000,000,000,000,000 stars from me!

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

They performed a data transfer from my old,old,old tower to my new one. I went from 25mbps to plus…read more650mbps - gee, things are much better now!! Can't thank Janet and Jerry enough. We're blessed to have them in this community. Definitely more than 5 stars... Thanks guys, appreciate you more than I can say...

10 years ago the FBI Virus took down my computer. A decade later I had a problem with the monitor…read moregoing into autosleep. It took three hours to get the situation dealt with. Why? Just finding all the problems was a tough nut to crack! Comp-U-Talk's people got it figured out and did a very nice job of it. What is surprising is to see this computer business still around while so many in the CB-NB area have closed up for good. That must be due to them actually being good! I just hope in 10 years they are still around when the next time for digital indigestion comes around...LOL!

CVS has been a lifesaver with our computer purchases, repair, virus protection and solid advice for…read moreyears. Very quick response to an email or a phone call. Great resource for those of us who are not techies. I recommend CVS to all of my friends.

The battery in my S8 active was exploding in slow motion. Pushing the screen and back off. Dale…read morereplaced the battery, put everything together and cleaned everything. Was like a new phone when he finished. All in an hour while I waited. Cannot recommend him highly enough.

Dale did a quality job on my phone for what needed to be done, and was very helpful. He explained…read morewhat needed to be done, and walked through the process.

the service was amazing, my pc's ssd broke with the Os on it, so they had to get me a new os and…read moredusted my components and when I came and grabbed it the helped with opening my doors. my pc works better then new as very fast service request, no need to call in. just head in and ask if you can get it repairs. sure you may need to pay when you bring it in. Sometimes when you leave but it's worth it if you need it. and they take about 1 day to fix, maybe more If it's really complex. and if I have any other PC repair questions I know where to go. You guys did amazing. Would definitely recommend.

Absolutely the best service ever. Having lived here five years, it is so difficult just to find…read moreanyone to help me with anything let alone computer help which I thought I would never find. I was so grateful when Bobby showed up. He saved the day fixing my printer and my computer and updating me into a better position. I'm so grateful someone like this is around to help people because some people are just too Important to bother. Just knowing that there's someone that I can call when I need help is amazing. I am so grateful and I will be a customer for life. He also sells computers and printers, which is the next step if mine go bad. Thank you so much for everything you did for me!!!

Bernie @The Copier Doctor, really saved my bacon! I have an old Brother printer that I know how to…read moreuse. That's saying a lot since I am technically challenged. The printer stopped cleaning itself and after a couple of months vacation it stopped printing in color. Bernie talked me through how to try and bring the color back. And, it worked! Now, I don't have to buy another printer. Bernie also sells recycled cartridges that fit my printer. Thank you, Bernie.

Bernie is more than a class act - His prices are always fair, but it's his knowledge and his…read moreexcellent customer service that sets him apart - For example, he walked us through some printer driver software over the phone - our charge? "Keep buying your parts and ink and toner from me. I appreciate your business."

Great guy! He talked me through my computer issues over the phone. I would have been willing to…read morepay for his services but he was honest enough to say he could talk me through my issue, over the phone. A few hours later he called back just to make sure everything was up and running. Cost: 0 Service and Care! Not much of that left in this world.

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