My favorite grocery store hands down since the remodel. Great selection of produce and almost everything else you need. They guarantee everything excellent customer service. read more

Aweeeessssooommmee I could live here! It has a living room, electronics, a full jewelry store with questionable customer service (previously reviewed). I can grab a cup of tea at Starbucks, take a nap, go have a wine tasting and then have sushi! Its awesome! There is a freaking Kosher section that has organic, kosher chicken. Oh and when I walk out I can pick my freshly detailed car up from the valet. Folks, people, countrymen ya'll don't understand me... this place is awesome sauce. read more

This Fry's would have gotten a 5 star if they didnt change their hours. that really disappointed me because this is my favorite Fry's grocery store. now they close at 12am =( read more

I've noticed quality of meat has devolved over the past year or so. I just looked at a package of sirloin the other day. In the smallest font imaginable the package read: Product of Uruguay .........Not for me, I'll shop elsewhere. read more

The staff is always great. Great store with a lot of different options. Produce is very good and an excellent meat selection. One of my favorite grocery stores in the city. I'll be back next week! read more

If you have not been here, get off your butt and come shop here. This like what adult dreams are made of. A wine bar, Sushi bar, cooking demos, gourmet every thing. I love this place so much It hurts..... read more

I love going in here. The staff are soooo nice and helpful. They always ask if I'm finding everything ok. Huge store best selection.

This place has it all! Literally, anything from furniture, picture decor, to a pasta station and sushi bar! Everything is nicely presented, clean, and has a friendly staff. I don't like to shop anywhere else! The produce is fresh, there's hardly anything that goes out of stock unless it's the day of a holiday, and the selections are great. A perfect place for a glass of wine while shopping or to hang out. It's the way shopping should be, making a chore not feel like one. read more

I went to this location this morning to buy some water. The brand I wanted was 10 bottles for $10. There was only one bottle on the shelf. However, there were multiple units of six of the same bottles in a plastic package. Because I wanted more than one, I picked up a package of six and took it to the register. Self checkout charged me $10.99 for six bottles. Obviously, that was five dollars more than if I had bought individual bottles. Went to the service desk and wasted 10 minutes while they restocked the shelf with single units. I asked the customer service rep at the desk if she could just ring up an individual bottle in the package six times, as I was in a hurry. The response I got was "I'm just doing what I was told." I can't tell you how much I despise that as an answer from a person working in a place where I'm spending my money. Not helping me over a five dollar problem will likely cost fry's $10,000 over the next year in lost business from me. I hope it was worth it to them. read more

If you live in the JC Lincoln Hospital Area the three best grocery stores around this area are the Fry's Market Place at 850 East Hatcher Rd, the Super Target in Spectrum Mall and Fresh N Easy on 12th Street and Northern.as I shop all three and highly recommend all three as the best grocery stores in all Phoenix AZ The Fry's Store needs let its own Frys Customers that are disabled be able to call 480 and 623 numbers for the cab that they cannot do so now and there is no pay telephone close by this store. So I hope the Frys fix it soon so we can do so,or they will very likely lose me as a customer as I am disabled on on 24/7 Oxygen and cannot walk a mile and half home pushing a shopping cart. So wake up Frys and fix the problems. I hope my review was helpful. read more

Fry's fuel points has a trick to it - it takes $1000 in purchases in ONE CALENDAR MONTH to get the maximum $ 1 per gallon off. if you make say $280 in purchases during a calendar month, the rebate is only 20 cents per gallon and the remaining 80 points are lost. The discount is good for up to 35 gallons, while most cars only have a 14 - 18 gallon tank, and purchasing that much gas would require driving until the tank is empty, and then refilling. Most people refill at a quarter or half a tank, reducing the discount to only about 10 gallons, or only $2.00, or less than 1% of the $280 in purchases. Discounting gasoline in this way clearly encourages increased consumption of gasoline. Customers who routinely use this discount are encouraged to purchase/ keep gas guzzling SUVs, the reduced cost of fuel makes it less painful to have a gas guzzler, and the large gas tanks in large SUVs and pickups increases the actual amount of the discount. read more

Today was filled with disappointment, errors and frustration. I normally do not shop this store but will stop in when I'm in the area. The store is huge, has a large gluten-free section and I can stock up. Well the store failed, the employees failed and I don't see a need to return. yes the store has been remodeled but that does no good if the produce is rotten. The tomatoes advertised on the holiday coupon special are moldy and covered in fuzz, when I asked the produce clerk if they had anymore- all i got was a shoulder shake, hummm I guess not. When the bananas are over yellow and heading toward brown spots before dinner, again there are problems. The Udi's gluten free bread I purchased ($5.49 a loaf) has an expiration sticker of 5/18/2017 on it. Sadly I didn't notice this until I got home and was making dinner, I bought 2 loaves. The store was out of many of the holiday coupon items and no clerks seemed to have answers or solutions. I asked for paper bags, the bagger filled them with as much product as possible, jamming food and cans, frozen and delicate items all together. The final straw was the delicate pastries turned ON THE SIDE to fit in the bag along with the milk and eggs. Obviously this store does not need my $150.00, I can get gluten free at whole foods, sprouts, a different Frys, amazon or several other places. read more

Every time I am in Phoenix I stay in a hotel for work, so I don't actually grocery shop. The first time I went here was to pick up some water and snacks for my room. They had a sushi sample and it was AMAZING. I bought a couple of boxes and brought it to my coworkers for lunch. They all loved it too! It is really hard to find good sushi in a grocery store, but Fry's sushi guys are awesome. This is now a must-stop for every trip . . . I choose this over going out to lunch or dinner. Definitely 5-stars for the sushi!! read more

This place is amazing! I wish every grocery store was like this Fry's. Fruits and vegetables I've never heard or seen before. Love the deli area and all the wonderful meats. Huge alcohol/cigar selection. Can't go wrong when shopping here. And first grocery store I've seen with valet. read more

So grossed out by the customers in this Frys. Went on a Wednesday and was a big mistake. Saw one woman grabbing cherries with her hands from one bag and put them into a bag she was buying which is disgusting. Then when I was cashing out on the self help line there was an old man who was coughing and gagging all over the self checkout he was on- didn't cover his mouth and was spitting everywhere which freaked me out with all the germs. The store looked run down and not clean which I will not bother to shop here anymore. read more

Large selection of different things whether from the deli or choosing beer or wine. The bar inside is an interesting change of pace for a grocery store. Overall this place is a bit pricey but not super surprising given the location. Even the sushi is pretty good here which is rare for a grocery store. read more

Too big and too expensive. If I'm going to pay that kind of price, I'd rather go to Whole Foods.

I seriously drive a half hour past 3 other grocery stores to come here. It's absolutely gorgeous, spacious, and has everything I need and is easy to navigate! Love it!! read more

remember when Fry's had a great selection of sides beside the deli counter! They are almost gone. I had to go to Sprouts to get a selection. Well guess what. Bought meat there and it was far better than Fry's No reason to go to two markets and Fry's made the decision for me. Bring back the sides or never see me again. read more

I'm not ashamed at all... my review of this grocery store is all about wine. This store has a wine bar in it... did you know? Marvelous idea I say! The bar actually serves wine and tap beer. Several friends and I started going here monthly for a little get together as it as in a great location for us. It USED to be you could go and pick out a bottle of wine , pay for it and then drink it at the bar... you can't do this anymore. NOW the rules have changed and you HAVE to pay by the glass. Sucks a bit because now that affordable $15 bottle of wine will cost you $20. The process they told us is you can still pick out a bottle and bring it to the bar. They will then check the price of the bottle and using that price as a guide will then tell you the cost per glass. With this change in policy I bumped my review down from 5 stars. A few other things to mention about this place is that it's HUGE! They also have a make your own peanut butter (or other nut butter) bar - pretty cool. The Bistro has some pretty good and affordable food as well. Plus, need your car washed? Get that done while you shop too. All it's really missing is a staff of teenagers to shop for you for a small fee... hey kid, here is my shopping list - do it all for me and I'll give you $20. Bring the cart to me when you are done... I'll be at the wine bar waiting. read more

I have loved this Fry's since it reopened last year. I spend a lot of money here. My last shopping experience was disappointing and frustrating. I got home missing several items. This is the 3rd time this has happened to me at this store. When I talk to anyone in the store (most recently an asst. manager) about this there are no apologies. All 3 times were like this. A while ago, I purchased shrimp at Safeway and got it home to find it was spoiled, I returned to the store and the manager replaced double the shrimp and refunded my money. Now, that's customer service. Fry's may offer good prices but you can't put a price tag on good customer service. read more

This is the queen of all grocery stores. It puts AJ's and the upscale Safeways to shame. Covered parking. In and of itself may be enough to get me shopping there exclusively in the summer months although I'm sure they can be hard to get in the summer months! They have the shorter two level carts which are much nicer to use than a basket or the traditional cart. Extensive this that and the other thing in everything. And a lot more of it. Every cultural food you can think of, then some more. Wine cellar and bar, sushi bar, lunch counter, deli counter, flowers all over, even a bedding section (and I bough a quilt set today, it was too pretty and nicely priced to pass up). There's even a jewelry store. I didn't see a day care though, wouldn't that just put it over the top!? Valet parking and car washing is available while you shop. Really. This is not for those in a rush to grab something fast and go. The upscale design and layout is casino like in i's intent to trap you in mazes of plentiful aisles. Best not to make your first trip in when you need to get in and out quickly. read more

This store was really really good before and after the remodeling. Before it was just a nice basic grocery store, after it was a really special place. Since Mr. Flora died it is neither.... It is a simply VERY ordinary store pretending to be special. read more

Horrible sushi bar ! Bad customer service with rude manager at that independently own station Rice was not fresh and very salty rolls. I won't give them business again. It's not cheap so you better go to a restaurant for better service. read more

I was at the register at 10:50 on 10/29/2020. The girl working the self checkout was so into her personal cell phone that watching anyone that needed whatever override was forced to wait till it seemed like a good time for her to pause her cell phone browse. She was also directing people to lanes that were "open" to watch multiple people leave their spot to go to lanes that were not in fact open and the lost their place in line and waited longer. It was ridiculous to watch this young girl so intertwined with her own cell phone that she had zero knowledge of customers walking in or out. I have shopped at this store every week for 3 years and never had the disgraceful service that I witnessed and had tonight by this young girl that obviously cares more about her cell phone than her job.... I work in management and have for 20 years and while I feel this is unprofessional for the employee this speaks mounds about how management trains and observes their team members. I'm extremely disappointed with this trip and it highly impacts further trips. read more

Customer service is lacking at this location. Cashiers and bag boys seem to think holding a conversation amongst themselves is standard customer practice. To top things off their conversation was offensive. Manager seemed interested in what I was telling him when I reported the behavior but I doubt anything was said to the employees. Oh well too many choices in town to shop at no need to be treated poorly. read more

Great store- I just wish they'd get their act together. I used to drive almost 2 miles out of my way on my morning drive to work to pick up lunch at the salad bar (which is phenomenal). Accomplishing that depended entirely on who's scheduled to set up in the morning. Some days, I could get there at 8am and the salad bar would be fully stocked. And some days get there at 8:20 and it's not even half done. One day, I asked the store manager what the deal was- he said 'We cater to the lunch crowd, so it doesn't have to be stocked until 9am'.....really? That's your answer? That flies in direct contradiction to the actual manager of that department who told me 'The salad bar should be fully stocked by 8am'..... Either way, my lunch selection is determined by the level of motivation by the morning salad bar staff. One morning, the associate stocking it (while I waited) glared at me the whole time I stood there while she casually brought things out....at 8:15am. Sometimes I would buy 2 salads (one for the next day to save a trip). Now I buy none. You win, salad bar staff. Message received- loud and clear. read more

My main problem with this grocery store is with their deli. I occasionally order my deli meats shaved and it seems that they only manage to get this right about 40 percent of the time. The rest of the time they try to pass off very thinly sliced meat as shaved. The few times I have pointed this out or asked to have it redone, the deli employees have never been apologetic. Also, I would advise anyone shopping in this Fry's to be very careful about checking expiration dates on cold items. Overall, the store is nice, but many of the employees could use some extra training in customer service - the only exception to this would be the employees of the bakery - I've never had a bad experience with the bakery. read more

Employees are incredibly rude. Especially Brigitte at the register near the table area. She left her station and we waited there for a while. When she returned she pretty much rushed us as if WE were the ones keeping HER waiting. Then she started to talk to us very condescendingly. Like we were idiots. And got pissy when our number didn't work, probably because she typed it in wrong. Really made me not want to go back there ever. Sorry lady if you hate your job that much then quit. Don't treat people like garbage. read more

I cannot stand this store. It's way too big and their products are not organized in any way that resembles logic. Not sure why anyone would want to buy jewelry, groceries, underwear and fertilizer on the same trip. Oh, and there's a bar - that makes perfect sense. read more

My wife and I have been your customers ever since we arrived in Phoenix fifteen years ago. In addition to finding the selection, quality and costs of the goods to our satisfaction, we want to compliment you on the choice of background music that helps make our shopping experience enjoyable. Your decision to play classical and unobtrusive music is definitely to our liking and, we are sure, to many others. Stores that play so much "Rap" and "Rock" with the sound volume turned up so loud that one can't wait to leave and escape the noise, lose out with customers who, otherwise, might have stayed and shopped more. Again, Thanks for being so considerate. Sincerely, Harold & Phyllis Davis read more

By far the best grocery store I've ever visited. We frequent the location for groceries, breakfast, lunch, dinner and more. Chef Gregg is phenomenal and can create fine dining quality custom meals to fit any taste. The elevate wine bar atmosphere is as relaxed as it is unique. The wine flights allow you to sample 50-60 dollar bottles for a fraction of the cost. Mike, Rene and the rest of the team at the bar are friendly and knowledgeable. Fry's is a true one stop shop and a huge benefit to anyone living in the vicinity. read more

Best grocery store anywhere, simply because they have a bar in the middle of the massive store with several micro brews on tap, a wine bar, and a few flat screens. Grabbed a beer here one night with a buddy (seriously, I did) and felt like we were at, you guess it, a bar. Prices were actually slightly cheaper than being in a bar. What a great idea! read more

This is probably the most impressive grocery store I have ever been in. It's huge and so upscale. The liquor department is basically a Total Wine in itself. I love the layout. The bakery is amazing- try the fresh sourdough and pretzel buns. I'm sure the desserts and cakes and stuff are great too. Love the meat department specially the marinated chicken breast. Great selection of produce although some of the prices can be a bit high when there is not a sale (such as limes being 2 for a dollar... I'll buy them here in a pinch but other places have them cheaper). They basically have a full drug store here too which is super convenient. They have a juice bar Starbucks sushi bar prepared foods the whole nine yards. One could probably live in this store to be honest. The employees here are for the most part very friendly and helpful and make a point to greet you as you are walking around. As someone who spent 5 years working in a grocery store I gotta say well done Fry's!! read more

Recently I went to this Fry's to get some groceries and also I had a custom order for meat. I wanted ground chuck 80/20 with a coarse grind. This is such a nice Fry's, I figured they would have no problem complying with such a request. I went to the butcher counter and asked for the above. Three times the "butcher" clearly ignored my request for a coarse grind. When he offered me the ground chuck that was in the display case, I asked him FOR A FOURTH GODDAMN TIME, "is that a coarse grind, I want a coarse grind." He said he had to go in back and ask. He came out shortly and said, "that's the way it came in." OK, you don't have any flipping idea what I am talking about and you don't care enough to ask me why I am asking for a coarse grind. You're just doing your job. I got it. Thanks. Why would I go here instead of Bashas'? read more

OMG! Always shop Fry's but this store is incredible & I can't believe I did not know about it! Everything you can imagine in a store, fresh food, wine bar, furniture, ready to eat food with beautiful spots to sit down & eat. Leather couches to sit & drink coffee. Covered parking!, get your car washed while you shop! This is now my go to store! read more

I thought I had died and gone to grocery heaven too until I found a live worm in a piece of fish that I was about to cook. I took it back and of course they refunded my money but they could not give me any real reassurance that their fish is thoroughly inspected for such things, Otherwise, I could give it a great rating but as you can imagine, this was really disgusting.. read more

I hate this store. It's the closest to me so sometimes I have to go there. It's too big, too crowded, if you want to get some beer and chips, it takes 20mins. There is something wrong with the rush hour crowd too, they don't know how to drive and in the store they block aisles and seem to not care about anyone else but themselves. The only redeeming quality is the covered parking if you can get a spot. The car wash guys are great but are not part of Fry's. 3 places to get cheese spread throughout the store and they don't even have Cotija. My biggest problem is the lack of variety in products, which seems to be the case for all Fry's. I'm not talking about the breadth of product, I'm talking about the depth. For instance, I wanted to buy some orzo and could only find one brand. I know Safeway has at least 3 to choose from. It makes it up to 3 stars because it's "A-OK" during non-rush hours, just avoid 4:30-6 during the week. read more

I won't be back. There are too many other options than to put up with the treatment I received. My first visit to this store was going very well until I went to check out and had a very rude, unpleasant encounter with a cashier named Toney. The checkout lines were backed up, with exception of the express line with nobody in it. Express states approximately 15 items. I started to unload my groceries when the cashier loudly and rudely told me I couldn't use her lane, pointing to the item sign. I had 17 items. Yep, I'm a rogue! I explained that all other lines were backed up and she had nobody at all in her line waiting. This didn't sway her. I moved to one of the other lanes and the customer in front of me pointed out the empty express line. She, too, couldn't believe this cashier wouldn't wait on me! We watched while Toney the cashier stood there with nobody in her lane, doing absolutely Nothing. This is a POOR reflection on management, horrible customer service mentality. Too bad, the store itself is nice... but who wants the aggravation?!? read more

Love this store. Always has what I need in produce. Every time I'm there, staff is helpful and says hello. I drive out of my way to shop here. read more