I shopped today at the store and totally forgot to get my 3-6 pack of pop from the shopping cart, totally my fault I called the store and they said come in with your receipt. Natalie at the service desk said just grab 3 new ones, I said aren't they going to think I stole them? So I went and saw Kathy who's just the nicest by the self check out registers and told her what Natalie had mentioned and she said to me here they are the courtesy clerk just brought the cart in saying someone had forgotten them. So kudos to these two ladies for their customer service. read more

Friendly deli service with a smile and good food. Very clean and although they didn't stock California Caymus Cabernet S., they carried Caymus. They have a well stocked grocery store with friendly employees who appear to care about the customer. Thank you. read more

Placed an order for pick up around 12:30 PM. Says it won't be ready until 5:00-6:00 PM-- Fine. Says it's ready for pick up at 4:30. Get here at 5:30 and checked in, say for 30 minutes before someone came out to say our order wasn't even done being shopped and wouldn't be for another 20-25 minutes. So in total we have waited for an hour for our pick up order that was placed HOURS before. Awful service, come on Fry's. read more

It's our neighborhood grocery store and so I go here often. I like it. I do appreciate that most of the products are stocked all the time; when they aren't they usually come in the next day. read more

HORRIBLE establishment!! 70% of each of my orders end up with me standing in line due to over charges, too many charges, and price corrections at the customer service desk. Unfortunately this is a small town with not a lot of choices. Having said that, I will take my business down to Sprouts. They may cost a touch more, but my time is valuable and not meant to be wasted standing in line to correct constant "mistakes" with customer service. Disgusting store!! read more

I was in my local Fry's looking for a product that was said to be in stock but couldn't find it on the shelves. After being in the aisles for 10 minutes I began walking around the store looking for assistance and was unable to find anyone. I then walked over to the meat section & asked for help by the Meat & the nice staff member pages someone. I waited 10 minutes in aisle 7 with no help. I then had to call the store and they paged for help in aisle 7. After 10 minutes someone came & said they would get the items in the back. I picked up the rest of my items on my list & came back to aisle 7 15 minutes later. The item was still not on the shelf & nobody around to assist me. I called the store again they paged someone to come to aisle 7. After another 10 minutes a staff member came in the aisle who was picking groceries not here to help me. I asked her for help. She called for help on her walkie talkie & nobody answered her. After 5 minutes she left to the back to get me assistance. Nobody ever came back. This is very unfortunate behavior there's a limited amount of grocery stores in the Maricopa area but I definitely won't be coming back to this Fry's. I will go to the one in Chandler I previously went to prior to moving here. read more

I love the store. But their fresh department staff are overworked. They need to hire more staff. There should be ample staff on weekends and holidays. Now that the snowbirds are back, it's a lot to ask of your staff. read more

What a rip off store!. Never use the online delivery. The. Store shoppers are thieves. The shopper added a 30can of Michelob lite beer to my order. Now I have to go through the process of getting my money back. Instacart is not worth it. read more

I'm currently sitting in the pick up parking in the side of the store I have been here almost an hour waiting on my order.. looks like only two people working.. read more

Fry's Marketplace - Sitting outside the store pick up - Grocery Near Me - Maricopa, Arizona

Love the variety and selection. A lot of parking in the parking lot and centrally located in town. They even offer delivery through instacart. They have a Starbucks inside but they are terrible at Starbucks and I would suggest bypassing the stand. Besides that a great place to get a little of everything read more

Fry's Marketplace - a grocery aisle with a sign that reads fry's - Grocery Near Me - Maricopa, Arizona

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This place is horrible! Dirty, crowded, short staffed always. I moved here 2 years ago and Maricopa has just grown and grown. My complaints haven't changed. I think they need a new manager. Staff shortages seem to be a major issue here. I hate shopping here and unfortunately you don't have much choice. I will drive out of my Way to shop elsewhere as this store is so bad. One person in the deli, Wednesday before a major holiday, no one in bakery and bakery is ALWAYS out of fresh bagels and bread. It just shows lack of planning and where is bakery staff? I can never find someone to help. They should get rid of some of their non essential stuff and expand their food! This store is poorly run. It feels crowded and difficult to move around in. Shop elsewhere if you can! It's a nightmare to check out as well read more

The service is extremely sad. The customer service has gone down the last few years. I'm not sure what has changed. I'm not sure when they changed to bagging your own groceries. If I wanted to I'd use the self service. Checkout is the worst part of coming here. The store is well organized it just seems there's not enough staff during peak times. Food choices are always great and well displayed. Some products seem to be limited causing me to go to more than one store. read more

While a supermarket is not my cup of tea nor my idea of spending a great afternoon, I must say this Fry's is well organized and very friendly. And having a Fry's points card, the savings are enormous especially on must-have items like wines and alcohol. Bringing Mom here is such a joy! Although hundreds of cars, parking is plentiful. Although not all shopping carts go straight, neither does Mom, so its ok. Although a torrent of shoppers abound, the cashiers take it all in stride, being cordial and friendly. What more can you ask? Fuel points? Ok, you have em! Saves $ on the gas pump. And the petrol station is on site near the supermarket for convenience. I'm not saying I would like to live here, but it helps taking mom to a close market. And when the wine goes on sale, she really loads up!....for me :) read more

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I was shocked they double charged my card $99.24 then customer service tells me to call there headquarters where they tell me they only see one charge and my bank and my statement clearly shows they double charged me with one transaction so now i have to dispute the charge....Lesson learned i will never use my card in that store ever again cash only from now on...but i will try to avoid that store from now on read more

Generally I enjoy shopping here because of the good deals and availability of items that I need. I tend to pick going here before going to Walmart or elsewhere. read more

I never write reviews on businesses. However, before my retirement, I managed an advertising agency and am keenly aware of the importance of business/customer relations. The past few months of repeated bad experiences with Fry's Foods' pick up services {Maricopa, AZ} has drawn me to YELP. In the last 3+ months, we have had to wait in line to get a space to park for a pick up slot. Orders are NOT ready at designated time slot with no ETA on order pick up time. No prior notice when items are not available. Unable to contact anyone at customer service or local store to discuss or cancel. Multiple returns back to store when liquor security has not been removed. If there are staffing issues, don't accept time slots if staffing is not available. Don't accept orders for pick up times, if there are not proper management and infostructures to provide your customers what is advertised. Maricopa is a small community, but we DO have other options for our grocery needs, Our philosophy is... if you do not respect your customers time and needs, you will no longer have a loyal customer base! read more

Great place to shop for everything you need I will definitely be going back again soon

Fry's Shoppers Beware!! If you are shopping at Fry's and use their digital coupons and did not receive the discount, Fry's won't correct the discount if it is out of the sale week. The flyer has sale dates on it that shows the start date and end date. I shopped on a Tuesday night and noticed when I arrived home I didn't receive the digital coupon discount. No big deal right? I just go into customer service and have them correct the error. Wait not so fast, customer service says that they can't correct the errors out of the sale dates because the system deletes the digital coupons. Therefore, they have no way to verify the sale. I shopped Tuesday night which the sales end on Tuesday night. If you don't catch the error at the store to have it fixed and go back the next day they say 'sorry Charlie' can't fix it. Sounds crazy I know but it happened to me and they told m this with a straight face. However, I had the old flyer with me for verification but that didn't matter. I even had screen shots of the digital coupons. Don't ask me why I did that cause I never did that before but that thought came into my mind (Thanks be to God) and I did it. Still no go until I unfortunately became a little agitated. The end result I received my digi coupon discounts but the customer service person was none to happy and said that if it happens again out of the sale week, Fry's won't correct it again. read more

The place is the worst managed worst grocery store I've ever been in. It's horrible service socks. Never see a manager ever you go into the Gary. Department cracked eggs all over filthy dirty same in the produce department. Empty shelves food all over the floor disgusting never been in a grocery store this horrible and really how. Hard, is it at 5 o'clock to have some fresh fried chicken? How at dinner time can you always be out of fried chicken read more

I really only shop at Fry's when I absolutely have to. The only thing I really like is their deep fried chicken, but it seems that the people who are suppose to be waiting on the customers is alway too busy to get us our chicken. I can't think of a time when I did not stand in line for at least 10 minutes before I was waited on. Maybe they should consider putting 2 more employees behind the deli to speed things up! Chicken takes a while to cook, but they let it go completely empty before they cook more chicken. I actually was told they were out of chicken, come back in 40 minutes!!!! Sorry, went somewhere else! Sunday, I waiting for 10 or 12 minutes, the employees did not even acknowledge we were standing there. I bought raw chicken and cooked it myself. I am done!! read more

Omg.. my visit this time was awful. I actually just came in to grab a couple items I needed for dinner. When I first entered I saw a avocados were 79 cents so I thought I'd make some guacamole and salsa. I grabbed the avocados, cilantro and the 3 puny bunches of the only green onions they had available. I glanced around for a produce employee but none was to be found anywhere so i went ahead and kept those onions. I then proceeded to look for the jalapeños, I finally found the spot where they should of been but they were out. I again looked for an employee and still no one around so I just sat my avocados and onions back on the shelf and proceeded to go look for what I actually came to get. I first looked for fresh mushrooms, all out. No big deal I can use canned mushrooms for my recipe. I proceeded down the canned veggie aisle and they are completely wiped out there too. By then I was irritated and just parked my cart to the side and left. No reason to even look for the other items because they probably would of been out of that too. read more

Put a pick up order in at 11:30am to be picked up 4pm-5pm. Received several text/emails reminders of my order through the day. At 4:45pm I went on the website to let them know ON MY WAY only to find my entire order cancelled! Called and was told all the Kroger System went down and all orders were cancelled. Great, things happen, however you would think Fry's would send an email/text letting people know orders have been cancelled. Poor customer service! Fry's sends reminders throughout the day but you can't send a message to customers order has been cancelled! This Fry's in Maricopa is going right down the toilet with customer service, product stock and all around service! Sorry Fry's but you make Walmart look good! read more

OK, I don't know what's going on with the fried chicken today!!! This was my go-to place for consistently good fried chicken. Today, I bought two breasts and a thigh. Although they were cooked perfectly, they were bland and not seasoned at all. Not only that, but why were they put in a sealed plastic zip lock bag? It was crispy when I first got them, but ended up soggy by the time I reached my house. Are they using a new vendor? That ruined my lunch! The reason I gave them four-stars is because most every time I go it's a five-star experience. I hope Management reads this because if they switched vendors, they need to reconsider. Otherwise, if they normally season the chicken themselves then they need to get on the preparers. read more

Try his store keeps going downhill I have no idea what's going on. I been a loyal customer since this store first open why is this store so disorganized and dirty read more

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This store is constantly out of items and the pharmacy is RIDICULOUSLY SLOW. Waiting in the drive thru line on my lunch break took my whole hour. If customers prescriptions ahead of me aren't ready they should be asked to come back around not hold up the line. Grocery pick up is guaranteed to not have one of your items in stock, and I've been missing items and such a hassle to get them ! Obviously you don't know what your missing until you get home. Called regarding my last order with missing items and had to come back and go inside to obtain the items myself and take them to checkout. Doesn't that defeat the purpose of PICK UP ???? read more

Absolutely beautiful morning in the basin. Actually, it's always a gorgeous day in State Forty Eight! ! Started the am bright and early as usual- doin my thang, cause I had to run errands and try and beat the blue birds at the market/s before the craziness settled in. Not too bad though, not too bad. After pickin' up some gear at PE/Perry Ellis- I braved the blue bird traffic and headed to Fry's Supermarket. Like always, went in for a couple staples- left with goodies and almost everything "pumpkin spiced" or "pumpkin" flavored. I'm a sucker for marketing and advertising- which is all bad cause I love foods. ALL the foods. Smh. Is it me or are all the aisles in the stores becoming more and more skinnier to navigate thru! It's crazy. Anyways, the supermarket, I guess specifically this one in my town is great people watching! This really isn't food related- maybe it is?! I mean, I am at a grocery store....I did purchase foods. Oh well. Great staff, friendly small town employees....helpful, grocers are always up for veggie and fruit recommendations. Bess go early tho! Out. read more

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I'd like to simply know why they can't seem to provide sanitizing stations for their deli isle. Or for their cashiers that have to handle the contaminated grocery's like raw chicken and then our dirty money. As I addressed the manager today he grabbed the one bottle seven cashiers are forced to share. Crazy how they cares about sanitation when the gubberment did. But now they don't care. You can either get sanitizer at every register and at the meat area, or we will gladly pay more for our groceries and drive elsewhere. As a consumer don't limit yourself, and don't be afraid to not shop somewhere out of pure convenience. Frys has shown me that they don't care about their employees or their consumers. read more

Most dreaded thing to do in your day. Go to Fry's Find a parking spot,. Pack your own groceries, fight the crowds.

I prefer the layout of the alternative in town, however the prices are better here which in turn has me frequently shopping here. I suggest you download the fry's app and connect it to your shopper card. On this app you can see the weekly add and you can clip coupons. You also can make your list and when you do so the app will suggest any coupons to help save you money on your purchase. If the app has your preferred store it will organize your list according to isles which makes shopping here even more convenient. I love Kroger brand and find it very comparable and sometimes even better than name brand items. read more

I was trying to make a birthday cake for my daughter in law and bought some frosting (butter cream and whipping cream) at the bakery. WOW! They are fantastic! It worked perfectly and did I mention... the bakers there are sooooo nice! Super sweet and friendly! Loved their professionalism! read more

Fry's Marketplace - Birthday cake - Grocery Near Me - Maricopa, Arizona

The curbside pickup staff is amazing. They are always friendly and kind. Deli staff needs guidance on what thin sliced means. I'm constantly getting extremely thick slices of meat and cheese, comparable to the thickness of a slice of ham off the bone one eats during the holidays when I request THIN sliced. I'm going to just review and reject the meat at pickup moving forward if this continues . Small issue except my elderly grandmother can't eat it because it's too thick so a lot of waste (money and food) is occurring. read more

Some of the cashiers here need a real scolding. They are rude to customers, always "forget" to give you your receipt. On June 11 I was overcharged approx. $60.00 at the register, given no receipt and am now trying to get a manager to respond after an extra trip back on that same per customer service. No word at all 3 days later, so called again. No one has a clue now who I am at all, so the process has to start over again. Now waiting for a call back from a manager if they ever actually decide to come into the store. And what is with that employee who is constantly wandering the parking lot singing and talking gibberish to himself. It's a clown show there lately. read more

Been shopping here for a year. Never can get a cart, cart guy always messing around. Do your job and quit talking crap to the shoppers. Never have sale items, need better ordering. Dirty not a clean store. Prices through the roof and a lot of the people that work there have a bad attitude. They know they are the big guy in town and don't care. If they let me give a zero I would. Put help on waited 20 mins. at deli. Been going across the street for a better all around store. read more

Customer service is a extremely difficult job even for the nicest of nice people. HIP HIP HORRAY for Riley in the Pharmacy. Then Man has the patience of ... of ... don't know anyone with that much patients. Supper nice, Supper helpful THE BEST! So glad this is my new pharmacy! read more

I had a feeling I shouldn't have even walked in to this store before I did. What a crap shoot. I was on lunch break and wanted to see what meals they had at the deli counter. They called my number and that was it. Three people were working and not one of them would take my order or recommend anything whatsoever. They decided to help another customer and just act like I wasn't there. I ended up walking out and going elsewhere. I stood in line for 10-15 mins and all I received was a poor attitude. I'm shocked this location even has two stars. read more

Went to the deli at Frys last night around 7:45PM. The gentleman was slicing cheese for a customer ( took at least 2 min. to put the cheese in the bag). When finished he gave the other customer his purchase and when I asked for my order he stated that they were closed ( even though it was not yet 8PM) I stated that to him and he pulled down he pulled down his mask and very rudely stated that "we're closed" and just stared at me . He was the most rudest person I have ever encountered at this store!. If your hours are say 8AM to 8PM and you have a customer come up at 7:50 then you should serve them!! That is what is called customer service and something most places nowadays cannot comprehend!!! I will be going to Bashas from now on for all my deli needs!!! read more

I have been a dedicated customer to this grocery store for many, many years. In addition, I have been a dedicated patient having many prescriptions filled at their pharmacy which total more $3000 a month for also many years. Today, two different pharmacy techs, Gabriel and Isabel, were extremely rude to me after I had waited 40 minutes in line simply to pick up both my prescriptions and my 90 y/o mom's prescriptions. If I treated my patients the way they treated me, I wouldn't have a job. Thank goodness for the pharmacists (Ron and Maddie) and some of the other techs (Nick, Sarah, Laurie, Charles) who know the meaning of kindness. read more

Really surprised at the awful service and rudeness of the cashier at Frys grocery in Maricopa today. I've been shopping at Kroger for years but my experience today has definitely left me very sour. Looking forward to more grocery store options hopefully soon. I'd suggest some basic customer service training, especially during the pandemic - the last thing any of us need is an aggravating experience just to purchase food. read more

Fat guy with the curly hair is lost. You got a line of 10 people waiting for 30 minutes... I watched two people come through the drive thru and the fat Curley head guy helped in a matter of seconds. But it didn't come across his mind at all to help the 10 people in line waiting forever. GO THROUGH THE DRIVE THRU IF YOU WANT TO BE HELPED LIKE A HUMAN, rather then being treated like a peasant in line. read more

This damn ass place never has the PSYCH MEDS I NEED TO FUNCTION EVERYDAY AT THE PHARMACY, and whenever I do submit my order it always gets FUCKING CANCELE. if I kill myself y'all finna be the first ones mentioned in my note mark my words read more