I really like Frys for a variety of grocery items and other knick knacks that are nonfood related. Their sales are decent and you can pretty much find anything you need (bakery, prepared foods, meat, seafood, frozen items etc) plus expensive gas. They also sell clothing and gift items. The store is bright, well stocked and it was pretty easy to find everything. Sign up for their rewards card to get discounts. Parking lot is large. read more

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Love the discounts on something, but I hate that I have to scan for deals. Why do supermarket chains do this. And to top it off, it seems like their self checkout is the worst system in the world. God forbid you did not scan something or the scanner just craps out constantly, you have to wait for assistance. I really hate the self checkout at Fry's...it's the worst system and it needs to be replaced! read more

Of the few Frys I have been to this is one of the better ones. It is clean. Staff is friendly. Very big store that has everything you will need. read more

Jared & Tracey were the most amazing workers at Fry's. They made my day with their winning smiles and let me help you attitude. I like French fries but I LOVE FRY'S. These two rock stars made me extremely happy! read more

While out running errands I drove by this Fry's and decided to stop in as I did need to get some Diet Coke. Of course I ended up shopping far longer than I intended to as I needed to check out this store, lol. I really don't understand the negative reviews as this store has everything and so many specialty sections. They even sell clothes and shoes! I didn't browse that section as I'm sure I'm not going to find clothes that suit my taste in a grocery store, but still kinda impressive. I loved they had an olives and anti pasta bar $9.99/pound. Ended up buying some for hubby! One cool thing that I have never seen is their cooler section with drinks. It has pictures and prices of all the drinks inside. How creative and cool is that! They have a sushi bar with a lot of rolls for $6. I have tried their sushi once and no desire to try again, but it's convenient. The cheese section is vast. They also have a huge kitchen section with gadgets, dishes, and appliances. Again, very convenient one stop store. I was puzzled why the store was so crowded until another shopper told me it was senior citizens day. If you're over 55 years of age, you get an additional 10 pct off your groceries! I was told it's on the first Wednesday of each month. Great info as it applies to any sale items too. If I'm in the area, I'd definitely stop in again. read more

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The absolute worst employees are hired, here! The one who gets paid to stand and watch self serve sat his a$$ on the belt as I was checking out. I had to tell him to move so I could bag my purchase. Everybody wants the a$$ of a Fry's employee next to their food! read more

Today when I did my grocery shopping, I was waited on in the Deli by Sophia. Sophia is one of the one nicest people that I have ever met at a Fry's store I say this because she did the following, not only with me, but with others: looking at and acknowledging customers when they approached the counter - make sure my order was correct - ask if I am waiting or continuing to shop - thank me for my order, all with a smile. This behavior is similar to the training received at the Ritz Carlton , Kelly Services , and Mervyn's. If more companies were to train and expect this type of service from their employees, prices would be secondary. Kroger Corporate should consider Sophia as a trainer for other in-store employees. It would make a big difference. I also want to thank Christian and the Lady at self checkout for their assistance. Feedback to Corporate - You need to rehire the vendor that previously made the croissants. The new croissants vendor product has no taste. The taste changed around November 2023. I tried twice more (to make sure it is not me). No change, still no taste. My family members noticed the same thing. I used to buy these all the time. No more. Thank you. read more

Love the freshly made salads at this location and my experience has been fantastic with the employees. They've had some great sales on cheese and olives recently. read more

Cathy at customer service is fantastic. Kathy manager is great. Mary liquor manager is wonderful. I just wish the stock boys knew how to ROTATE the stock. So MANY times the new product is in the front and the close to expiration date product is in the back and so many many times finding product out of date- sometimes a week or a month and 2 weeks ago a few products 6 months out of date. Such an easy way to fix with stocking staff and of course management follow-up. read more

The Pharmacy was horrible service I was waiting in line while Victoria at the pharmacy counted receipt rolls with the other store employee. Anyone with some common sense would have stopped the receipt count to assist the customer. She was rude and unprofesaional. I was helped by another associate that noticed I was waiting. Fry's Pharmacy do better Victoria needs customer service training receipts roll inventory can wait. read more

Always a pleasant visit when I go to the deli for my wife's work lunch meats! The staff is ALWAYS so happy to help and lets me know how many are ahead of me if any. This Fry's is one of the larger ones and is always so bright and clean, when you need something there is always some available to ask and get the item for you. Customer Service always has me smiling when I leave. Happy Sunday YELPies!!! read more

One of the worst frys I've ever visited in the east valley. Hear me out, there are many people in that place of work talk to each other however in my culture we talk to our employers/colleagues with respect and integrity. Not here. I've heard the store manager curse one of the employees out on the produce floor. I've heard this guy fire someone over the radio and customers heard it and felt uncomfortable. I've seen the deli manager and another lady in meat yell and talk to people as if they were garbage. Cherry on top is I was grabbing toilet paper one time and I saw a box of opened and consumed sushi that no one dared to pick up after themselves or tell a staff member. Also, there is a female assistant store manager or store manager of some kind that just talks to the deli manager for hours on end. I wonder what is actually getting done or what the purpose of that conversation is that they have to talk for hours and couldn't take it to the employee offices/lounge? This place, however, isn't all bad. They do have a nice selection of products and the majority of the staff are good, honest, and hard working people trying to keep their livelihood and their work life balance steady. For my folks that love a good deal, go here! There are TONS of markdown items every day and TONS of coupons strewn around the store, Might want to treat yourself or challenge yourself next treasure hunt! Sorry for the other review. I was really tired and a lot of people were talking to me at that ungodly hour of the morning hahahaha! read more

I have mixed feelings about this location. We've been coming here since it was first opened a couple of years ago. While I've seen an improvement with customer service, I also see the inconsistency of it. The worse for me is the pharmacy staff. They really need to run through customer service training again. With that said, the store is clean, easy to find isles, friendly cashiers but need to have more staff in the bagging areas. Come here if you don't have to deal with the pharmacy team and be prepare to bag your own groceries. read more

We picked up some balloons for a gender reveal party, and Sarah was so friendly! She lit up with joy when we asked for the balloons and shared stories and questions the whole time she was getting our balloons ready. She is a stellar employee and made our shopping experience wonderful. read more

Fry's Marketplace - Balloons - Grocery Near Me - Gilbert, Arizona

I'm giving these 5 stars to David!! We had some mishaps, but he stayed cheerful and willing to help us. I know this is silly but I seriously think David deserves a promotion! Go David!!! read more

If you want to meet the most kind and thoughtful human on the planet- go to the floral area here and see Maria. I am blown away and how helpful she was and going way above and beyond to make my shopping experience a great one. She seriously thought of everything. I thought I was just going to the store to pick up some birthday flowers for my friend and a few other things but I left with all of that AND a smile and cheered up heart. Totally unexpected yet immensely appreciated. The custom arrangement Maria made is absolutely stunning! I was also impressed with the store. It is the largest Fry's I have ever been in. It was well stocked and clean. The manager I spoke to (I forgot to get her name) was very funny, personable, and kind. I wish I didn't live so far away from this location! read more

Fry's Marketplace - Custom flower arrangement made by the very talented and amazing Maria! - Grocery Near Me - Gilbert, Arizona

I'm so over the rudeness of the staff here. I spend thousands and thousands of dollars a year at Frys and that's going to stop after tonight. I put in a grocery order and get a text message that they were running late, as per usual, this happens almost every time I place a grocery order and the text message says to instead pick up between 8 and 9 PM. OK no problem, I'll head over at 8:30. I get to the pickup open the app and it tells me that it's closed. I call the store, since they're open till 11 and some dude with an ego way above his pay grade snidely tells me I'm essentially SOL and have to call tomorrow because not a single manager in that store can grab my groceries for me. Wtf. They why the fuck did y'all text me to come between 8-9pm!? read more

Fry's Marketplace - The literal text telling me to come later - Grocery Near Me - Gilbert, Arizona

Third time in 6 months trying to get fried chicken and it's always a bit of a hassle. No one behind the counter (again). I was instructed to go over to the deli counter to get assistance. Deli counter person told me the fried chicken attendant is on break. I'll go elsewhere, read more

I made the drive from Papago to Gilbert to come to Snow Fox sushi. It was excellent and worth the long drive. read more

I do not like self checkout. Why I use it to get out as quickly as possible is beyond me. The process seems simple, but sometimes it becomes frustrating. If you forget something (change, dog food, etc) and walk away just write it off. You'll not get a refund. Sometimes I think these corporations expect shoppers to make errors, it funds all the theft that comes through. I won't return to the massive Fry's on Higley in Gilbert because of the rude encounter with the self-checkout guard. She is the right person for the position. So I will stand in long lines and avoid self checkouts at all stores. Cashiers make a decent wage, I will support them. I think all stores should pay me and everyone else to check ourselves out. read more

Visited this store today and was checking out in a self checkout lane, which was malfunctioning, the cashier came over several times as the belt kept running my groceries back toward me and not toward the bagger. Then This RUDE Barbara came over and said we were ringing the items wrong, come on you scan the bar code and put groceries on the belt. Its not hard but system was having a bad day. She walks away saying my Husband was being an AXX, I called her out on it right away and she just kept walking away. We had another cashier call the manager named Chris and he apologizes for her behavior. Also, they have about 6 of their motorized carts are sitting in the parking lot with the battery dead. We finished showing and they are still sitting their in 103 degree weather. Mentioned this to the manager as well. I love the store and all that it offers, but staff experience is what brought it down. read more

Normally everything on my grocery list is in stock at this location. When something's not in stock in the meat section, the Staff is available on my request for the rib eyes. The grocery store is well lit and clean. read more

Fry's Marketplace - the front of the store - Grocery Near Me - Gilbert, Arizona

I used go to this store at least 4 times a week. The produce department is just gross. Don't expect fresh anything. Go to Safeway or Sprouts. Much better quality. Checked out the grapes for days. Bottoms of the bags are rotten grapes. This is what you are purchasing. I have asked several times for good produce to no avail. Was there one day handycap man on a scooter was trying to get a watermelon. 4 men standing around produce chatting not one would not help him. I did. I advised the manager Ken or Kevin. He is an arrogant jerk. Ran to the produce department like a kid just to tell on me.. This was after he just dismissed all that I told him. The store is dirty, the employees are unhappy. The only departments half way good is the meat and deli. Go to Safeway if you want great produce.. Sprouts is good also. This place needs to be run better... I will not go back. I also tell my clients not to go. read more

This store has gone from bad to worse.. I was overcharged at the pharmacy and in order to get a reimbursement I had to return to the pharmacy and show proof of the extra charge, huge hassle and inconvenience. I'm done with that pharmacy for sure. I couldn't even exit the store because fry's chose to install some kind of automated gate that only allows customers to go through it while entering the store. Otherwise customers are trapped and are unable to get out unless someone just so happens to be entering the store through the gate while another customer is exiting. I assume these gates were installed due to high theft and crime due to open borders, THANKS CORRUPT & FRAUDULENT KATIE HOBBS & BIDEN! While trying to exit the store due to the pharmacy's inept mistake they made overcharging me, I couldn't get out. I tried to bypass this ridiculous security gate and it starts beeping. The employee working customer service had the nerve to tell me I had to walk far down to the other end of the store to exit. I said no I'm not doing that when my car is parked right outside the area where I was trying to leave. Very rude and unhelpful employees, the system for trying to exit the store is a mess and whomever decided to install the security gates clearly didn't think things through. I will gladly take my hard earned money and shop elsewhere not having to be inconvenienced and treated the way I was trying to exit the store. Also the self check out is an absolute disaster! Good riddance fry's! I will gladly shop at Safeway across the street that has no stupid security gate and is so much easier to get what I need without being overcharged and hassled trying to leave to get to my car. DO BETTER FRYS! read more

LOVE this Fry's - wish it was closer to me, so I often have to make a special trip to, what I refer to as "The Taj Mahal Fry's." The employees have been okay, and the store usually has whatever I'm looking for in stock when other Fry's might not - they even had certain items available during Shutdown when you couldn't find them elsewhere. The only drawbacks would be from the sheer size of the location -- it is quite a trek to get from one end of the store to the other and you may have to REALLY search for your items -- and the parking lot with its' very odd layout and reckless drivers. Other than that, this has been quite the beacon to the area and make you forgive the closure of the Val Vista/Baseline location VERY easily. read more

Oh my gracious, this Fry's is HUGE! Stopped in here for just a few things and couldn't believe the size of the store. There's a good variety of products here, but you'll need some time to find what you're looking for. The aisles are wide and the store generally clean and comfortable. read more

Frys is usually is a great place to shop. The last time I shopped this location they were grossly understaffed and the service reflected. I understand everyone is having a hard time with staffing but that's not why the 2 stars. I bought a couple bags of their Kroger frozen chicken wings that I planned to make for the weekend football game. When I thawed them out and dumped them out of the bag I was amazed how small the wings were. Sparrow wings are bigger. I was going to invite my neighbor over to watch the game and have wings but I was too embarrassed to serve those puny wings. I've bought them in the past and even though they were not gigantic then, they were alway decent in size. BTW, they were more expensive than I remembered in the past read more

Our first time at this store! And loved how Nice & Clean ,well stocked everything was.... Our cashier Jay was exceptionally pleasant, helpful ,great customer service! Thankyou!! We will be back! Jim& Dana read more

Why is it that Fry's can advertise the benefits of using fuels points earned from purchases, advertise how low the gas prices are, but then only provide 91 grade fuel at premium prices? When I questioned the attendant, they claim their gas shipment didn't come, again. That's totally understandable, but... why then don't they change the advertised price to what they actually have available at the pump, not what people want to see. This seems like a bit of a bait and switch to me, and rather inconvenient if you plan your fuel stops. In the three minutes I was there, I saw at least 10 cars pull in then leave. Not cool, Fry's. I'll be going somewhere else in the future for my fuel. read more

Fry's Marketplace - Advertised gas prices at $3.13/gallon at 9:00pm on 7/1/21. - Grocery Near Me - Gilbert, Arizona

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We were excited for this because of the convenience close to home. Let's just say I'll keep going to Walmart on Greenfiled and the 60. These cashiers are outrageously mean. Not trying to pull the race card but I see them be nice to others and when it's my turn, that look of why are you shopping here? You shouldn't be here TYPE THING. And I had a question about something and they said check the website. What?!!! Anyways the rudeness of the cashiers is amazingly on top of the charts of the worst customer service of all time. However, I've had help from people stocking stuff and they were very friendly. But anyone on the cashier side, you just have to hope and pray that they'll be nice to you. WILL NOT BE COMING BACK HERE UNFORTUNATELY. I LLOVE HAVING A GOOD DAY. BUT IF YOU WANT YOUR DAY RUINED, you should DEFINITELY COME HERE. read more

Understandably reviews are all relative to individual experience but let's not shred this killer store over a few bad hires. Would you have wanted to hire/work during 2020? Sure I too had to deal with a loud mouth employee in customer service but after putting her in her place I had no issues - step up and handle the situation if need be. Moving on there is no question this location has the best selection and clientele for this part of the valley. The kids in the deli are always entertaining, the seafood guy has decent suggestions and their cheese selection is solid. Appreciate the wide spaces and little double basket carts! Produce and floral dept okay but could improve selection a bit - once the world is normal these Uber perishable sections will most likely grow. Agree - wouldn't shop for clothes at my grocery store butttt the Carhartt gear is fire. Thank you Fry's Marketplace staff for keeping us going over the past year!! (BTW - Denzel (I might have that name wildly incorrect.. sorry) in the deli is outstanding! Staff who strongly represents your product is tough to find and worth their weight in gold. read more

Loved the ease of placing the order. Before I could check in when I parked, an associate walked out to get my info. He was fast and accurate. The reason I didn't give 5 stars - curb checked pulling into the horribly designed lane that leads to parking. If you care about your customers you should rework that. read more

This store is toxic. The cashiers and service desk associates are rude and unprofessional. They have nothing better to do than gossip rather than minding their own business. If you're at self-checkout and need assistance, most give you great attitude that you're "bothering" them. Office staff member accused a former employee of trespassing in the upper office level. The former employee was delivering an important document on behalf of someone. The document was handed to another associate on the clock to take it to the upper office level. She could've reviewed the cameras. That former employee was attending to a customer in front of the Star-Bucks having a heat stroke. Stabilizing her until the paramedics arrived. Rather than falsely accusing someone, try and obtain the fax first. Seen more maturity in grade school. read more

Why are the senior self check out employees so prickly at this new location. With food prices going through the roof, you would expect everyone to be overly kind since shopping for food has many other grocers besides Fry's. This isn't my first neg experience w employees here. If you don't like dealing with the public maybe you should take on another job opportunity. Just sayin. read more

We are staying at the nearest hotel so this store was convenient , but it lacked products we needed. I realize that this is not a dept store and has bare necessities but having more dresses than mens underware is weird since you are stocking bare necessities it might be nice to have a variety of sizes , it was either S or XL Is that how society is now viewed S or XL? it seems this to be the issue in many places , even costco we've noticed this. He needed one pair of socks but had to buy 5 . Needed some boxers wears a M had to buy XL . This store is huge and it didn't seem like rhyme or reason as to the layout. frozen food was all over the store , not in just a few isles . Just confusing . You can count on it for staples like toothpaste etc when on the road , but don't expect much help elsewhere prob should have gone to target . We didn't have any rude Clerks but the clerk who checked us out had super bad body odor /hygiene so you might want to find a tactful way to mention this at your next company meeting . read more

Fry's has found a way to capitalize on a very specific market for people who enjoy fine spirits. The Kroger/fry's company has connections with distributors/bourbon trail representatives and has somehow purchased a majority of the bourbon coming to the state of AZ. Likely because both fry's and the distribution companies are from Ohio. After waiting in line for numerous hours I was greeted by terrible attitudes from the staff. People are going to be impatient when your company forces them to wait in line and camp out for things that they love. Get over it. Interesting that the whiskey drops are such a huge deal for fry's when the rest of the spirit/wine/beer selection is awful. I wish smaller local businesses weren't bullied by the midwestern corporate world. Oh well. read more

Terrible Fry's. You get accused of steeling at the self checkout because the cameras film your hands and think you tried to steel rotisserie chicken. Then you have to watch the replay of you scanning the chicken carcass across the glass with the attendant over your shoulder just to see that you did indeed scan your chicken. read more

I transfered my prescriptions to Frys. Spoke to a person Amanda. She was rude, indignant and inept. I spoke to the store manager about the situation. She said this would be taken care of.. It was not.. Go figure. By this time the screwed up all my prescription. I went there again spoke to Amanda. Again indignan. I advised her to cancel the prescriptions. Transferred scrips again to Walgreen. Frys would not release the prescription. Amanda was holing them up. I spoke to the main office three times... NOTHING AT ALL..... The 1st person I spoke to said they would give my a $50 credit on my account...NOPE NOT AT ALL This is crazy. Frys used to be efficient. As long as they let these employees run them. they will have zero customer service... read more

Pharmacy has the laziest most incompetent employees I've ever dealt with. Usually takes Atleast 3 attempts for them to "receive" doctor's prescriptions...I had enough going to CVS even if it's more expensive. read more

I had purchased a doordash order to get myself some sushi, and then frys has decided to be very difficult and made sure to be very unorganized and somehow lose my order and my poor dasher was just sitting there for around 30 minutes doing nothing because of the fry's staff read more