I rarely leave negative reviews, but this experience was unacceptable from start to finish.
I ordered a custom cake for my bridal shower using a design directly from this vendor's own website and clearly communicated both the design details and flavors in writing. What I received looked nothing like what was agreed upon. The color palette was completely off (including dark purple tones instead of the requested light pink), key design elements like gold detailing were missing, and the cake was made in only one flavor despite explicitly requesting two separate tiers with different flavors.
Communication on the day of the event was nonexistent, and when I raised concerns, I was interrupted repeatedly and treated dismissively. I had to ask multiple times just to finish speaking.
I was told the cake could be "fixed," but at no point was I informed that this would come with an additional charge. The so-called "fix" resulted in little to no actual improvement to the cake itself. Despite this, I was later sent an invoice and, more concerningly, a message threatening legal action if I did not pay.
Let that sink in: I was asked to pay extra money to correct a mistake made by the vendor - and was threatened with legal action when I questioned it.
I ultimately paid the fee to avoid the hassle of dealing with baseless legal threats, not because the charge was justified.
Between the failure to deliver the agreed-upon product, poor communication, lack of professionalism, and the use of intimidation tactics, this was one of the most disappointing vendor experiences I've had - especially for an important event like a bridal shower.
I strongly recommend working with a different vendor who values accountability, transparency, and basic professionalism. read more