Chago is amazing! I was sent here by my physical therapist to get fitted for shoes and insoles to support my knee issues. I was nervous going in because I know NOTHING about shoes. Had also just lost my job, and was nervous about spending a lot on shoes. Chago spent time explaining to me why the sneakers I already have weren't supporting me in the way I needed, and found me a pair that would both support me and also not break the bank. Bought the sneakers from him about a month ago and feeling a HUGE difference in my knees. He is amazing! Thank you! read more

I was referred by a friend after hearing about their imaging machine, and after going through that quick process, Laura showed off her incredible knowledge about all the different types of shoes available, on top of taking account for my apparently pronated feet! I have never had a better experience anywhere else, even if the staff has a little difficulty keeping up with every customer. The experience is well worth a 5 or 10 minute wait, trust me, especially if you are in the $125-225 range for a new pair of shoes. Thanks again Laura! read more

I had a great experience at FrontRunners Brentwood with Adam. Super helpful and nice. Went in looking for new shoes that help with plantar fasciitis and he new exactly what to suggest and explained why. I'd done a ton of research beforehand and everything he said was exactly right. He spent time giving me options which I appreciated. Thanks Adam! read more

Terrible customer service! Do not ever shop with this company. Twice now I have placed an order and it's been canceled. They advertise merchandise on sale that they don't have in stock. Very disappointed customer! read more

This business is terribly understaffed. They have all the running shoes you could want to try on, but you can't because there's no one available to even say hello or make eye contact. I waited and waited and eventually just left. So very disappointed. read more

Thank you Adam for recommending the 860 fresh foam shoes . Between that and my custom made insoles, hiking 20 miles a day got a lot easier.

Awesome customer support that really cares about their customer needs. My representative Chago was super helpful and knew his stuff. Recommend this store and it's products to anyone. read more

Perfectly good shoes, perfectly good (if small) assortment, pretty pricey -- and arguably the worst customer service and the fewest employees per customer in any store I've seen. Turns a five minute visit to pick up some shoes into an hour-long epic wait. Astonishing. read more

Great experience getting new running shoes! Chago greeted me with a smile, assessed what I needed and expertly guided me to several great fitting shoes that met my needs. I was in and out in 30 minutes and can't wait to head out for a run! read more

Awesome experience! Adam is the best. I was a little overwhelmed with all the options, but Adam was patient and helped me try on tons of stuff. And of course, the 1st pair I checked out, which he recommended straight out of the gate, was the winning pair! Yipppeeee! read more

Came by front runners today for the first time and was totally taken care of. My husband and I were fitted for new running shoes and arch support. Customer service and knowledge is excellent! read more

We worked with Jaron ("J") the manager who was awesome. Helpful, friendly and guided us to the right shoe for the right exercise/activity. Thank you for being great! read more

I walked in and Jay the manager looked at me for four seconds told me why my shoes were wrong and then count me the right shoes and some specialty socks that are already really helping me out the whole thing took about 15 minutes thank you very much read more

Needed running shoes, drove 30 min to the store bc we heard they were good. Showed up at 2 to have the 2 employees tell us they had to take a lunch break and close the store for an hour. Maybe... stagger your breaks? Unprofessional. read more

Doesnt answer the phone ever. Ive tried calling over 30 times over 7 different days and no answer.

I went to FrontRunners last weekend and had a great experience. The store staff, and Chago specifically, were friendly and took COVID precautions seriously while also providing great advice and service. Chago listened to what I knew I needed from previous experience and presented fitting options. I'm very happy with my new running sneakers! read more

I have a hard-to-find women's shoe size (11B). FrontRunners was recommended to me by a friend who's a marathoner. She's always said that FrontRunners wants to get you in the right shoe, not the most expensive shoe. Huge shout-out to Chago, who helped me every step of the way (pun intended) - from the high-tech digital sizing (I'm an over-pronator), to patiently explaining what type of shoe would be best for my needs, and why. I'll definitely be a returning customer! read more

Came into the store looking for shoes with good cushion to train for an upcoming half marathon. Chago was very friendly and patient. He measured my foot and helped me find the best fitting shoe for me. Thanks again! read more

I stopped by FrontRunners yesterday to get new running shoes and was so happy I did! I have taken a few years off running due to an injury and Dave was able to help me find a shoe that worked for all my needs. The foot scan they do of your foot is especially cool! I would highly recommend checking them out if you are a new runner or a veteran! read more

Incredible customer service at this store! I came here to buy a new pair of running shoes and had a great experience. They measured my foot using a machine to also test if I pronate... This was the first time that I have had this done and I found it to be very cool! They then suggested the best shoe for my foot. I also needed to buy a new pair of tennis shoes but their selection was not great. The salesperson was kind enough to suggest a tennis shop down the street. I would have never expected them to suggest another store but it just shows how nice they are! They aren't trying to sell you anything.. they just want you to have the best! Will definitely be back next time I need to buy new running shoes! I would rather give them my business than online shopping! read more

I have been a loyal customer for well over 15 years. I am always impressed with everyone - so excited to help and very knowledgeable. I also adore their commitment to excellent service and satisfaction. I was especially impressed when I got to work with Cesar. He was so helpful and fun to work with. But beyond that, he went FAR above and beyond. I was talking about how my shoes just didn't fit as well as usual, despite having worn the same shoe for years. He wouldn't give up - he finally figured out that somehow I had been sold a wide shoe by accident. Despite having worn them, he eagerly exchanged them for the correct size. In addition, he found a older color that was 70% off! I am so grateful for his service and demeanor. I'll be back for more! THANK YOU, Cesar!!!! read more

As an ex football player I have all kinds of hip and leg problems. Front Runners always uses their tech and knowledge to help me feel like I can still do all of the things a normal 30 year old can do like run, hike, and play sports. Christine was super helpful and knew right away just by looking at my gate what I needed and helped me pick out the perfect shoes for my lifestyle. read more

This is the best place to go for service, advice and great shoes. I purchased a pair of shoes that really ended up hurting my back. Not only did they take the time to examine my feet and figure out what the root of the problem was, they exchanged them for a pair thats perfect for me. They were totally on top of it and extremely helpful and kind. Will always work with and purchase from this location! read more

FrontRunners has Officially made a turn for the WORST.. The store used to be the best in the city for fitting running shoes and for their shoe selection... I was put in Stabilizer shoes when I am not a underpronater..Experts... me thinks not....off to TOP TOP remember the days of the 1990's... when they used to be the best... read more

Slow and steady wins the race, they say. I so wish that saying was, suck a lot of wind and surely it won't hurt by mile 5. Or mile 12. Or mile WTF was I thinking?!?!? That's right. My name is Julie, and I suck wind. Hi Julie!! I know it'll get better. I've been in way better shape than I'm in right now. And if I hadn't decided to train for this stupid marathon I would still be happy in my comfortable delusion that I'm in good shape. Bonbon anyone? I really thought I was fit. I love my couch. I really did. Seems that ignorance really is bliss. Or in this case, ignorance is a big fat spanking followed by a sucker punch rolled into a bitch slap and wrapped in an I told you so! But Frontrunners doesn't care about all that. They care about my feet. The guys who work here are really cool current and former athletes who know a lot about shoes. I've bought my last 5 or 6 pairs of running shoes from them, and each time I've been really happy. Sadly, my most recent pair isn't working out like I thought it would. You see, I've been a Saucony girl since I was knee high to a grasshopper and I've never strayed once until today. I got a little snakebite of a blister in these shoes this morning, on my arch from the insole(!), so I went to Frontrunners to get some new insoles and remedy the problem. Turns out, the new Saucony's aren't as good as the old ones, and I walked out with some new insoles and another pair of New Balance to help me vary my wear on my shoes since I'm running five days a week. The guy told me all about how the soles work on the running shoes, and if I'm running that much I should be alternating shoes anyway to give them a chance to rest a day in between. All news to me. But I've never put this many miles on a shoe in this short amount of time. So there you go. Running on the treadmill or the elliptical at the gym is way different than pounding pavement. But, well... duh. One of the things I like best about this place is that they have a great return policy. If you don't like your shoes, bring them back within 30 days even if you've worn them. Actually, they tell you to wear them since that's the only way to see if you'll like them. I'm still mourning the death of my love affair with Saucony, so I'm keeping this last pair. Plus it's past the 30 days. And I can still wear them to the gym to prance around and lift heavy things and try kick boxing and stretch and shit. They also have loads of gear at the shoe store and two clothing stores in the same mall, one for chicks and one for dudes. The chick store has a really nice selection and the people are helpful. They can even look up past purchases if you forget what size you bought. Nice touch. Um, question... I have run 25 miles in one week. Does the marathon mileage have to be run consecutively? Okay, okay, Just checking. Everything is walking distance if you have the time. --Steven Wright read more

This place is OK. The reason for 2 stars is this: I think they habitually try to up-sell their customers. I've been there several times where the salesperson has sold me insoles. I've been told at other specialty running shoe stores that this is not necessary for my foot. When my husband went to Frontrunners, they tried to sell him insoles too. Otherwise, they have a similar selection to other running shoe stores. They do have a good choice of apparel. read more

I used to get all my running shoes there, regardless of how expensive they were. However that all changed when the first and best store manager left, Valery Hansen. After she left, in my opinion the store went down hill. I have small feet and they no longer carried my size. So I couldn't even purchase shoes there even if I wanted to. I vowed never to go back there again. Instead I go to Sports Authority located several miles away on Sepulveda Blvd for all my running needs. read more

Frontrunners customer service and return/exchange policy is near perfect, and I have nothing to complain about in that department. I don't think anyone could- you can basically exchange any shoes after you've practically ran a marathon in them, and they will find you a pair you prefer without hesitation. What gives me reason to give them an average review, is their business model centered around their computerized foot and step evaluation. This system gave myself, and a few friends I've talked to, a false sense of "you've come to the right place" when it comes to buying functional shoes, and you're happy to pay a bit more than normal for the sense of comfort that you're getting a selection of shoes that are expertly tailored to your specific needs based on a fail-proof computer evaluation. A chronic running injury brought me here, and an evaluation lead the sales associate to immediately recommend insoles (50$), and a pair of New Balance shoes (Yea! USA made!) that were about 170$. After running in them for two weeks, my foot was uncomfortable (never happened before), my injury was back, and it was clear my foot was a bit too small for the shoe. That's right, the super advanced computer didn't even get my simple shoe size right. During the two weeks, I had conversations with various friends and coworkers, and discovered I wasn't the only one who found a bad fit with Frontrunner's computerized recommendations. Other people had found that the recommendations their system came up with did not quite fit right, and they ultimately were much happier simply picking out a shoe based on the way it actually felt. These are primarily massage therapists I work with, who understand body mechanics very well. Frontrunners has a fantastic assortment of high quality shoes, at retail pricing. I wound up feeling much more support from a pair of Nike's, and my pain has been greatly minimized since. Frontrunners was even nice enough to take back the insoles they cut for me and let me use them as store credit. If you don't mind spending 10%-20% more than you may online, this is a fantastic option, and they are very professional. Please learn from my experience, and select a shoe based on what feels right when you wear it. Take the computerized system with a grain of salt, as it apparently works well for some people. but not others. read more

SNOBBY, way overpriced for such average quality and mediocre customer service. This place is good for two things: 1, you have no idea what size shoe you wear, and want some high-tech, 3d machine to map out your shoe size. 2, You prefer to spend more money to avoid mingling with commoners. I hike for a living, and have been wearing a specific model of Asics for 5 years, replacing them every 10 months or so. I've been getting them in stores or via Amazon/Zappos, generally for $75. This time around, I had some extra money to burn, and figured I'd give Front Runners a shot, and see what else is out there...figuring that, since they also sell Asics, I could just fall back on them if needed. Visit 1: This was actually a good experience. The rep took her time measuring my feet, listening to my needs and expectations, and then picking out a bunch of shoes that matched what I was looking for. I was there for about an hour, and walked out with a very comfortable pair of Merrell All Out Charge..."on sale" for $100 (they were $65 on Amazon that day). The shoes were very comfortable, but unfortunately started falling apart within just a few weeks of use. Naturally, I wanted a pair of shoes to last as long as I'm used to, so I went back. Visit 2: The manager was accommodating (though he acted annoyed that I was returning a pair of shoes), and had a new rep handle me. This guy was a total dickfor, and would only talk about ADIDAS ADIDAS ADIDAS!!! I told him I specifically don't want to wear Adidas, so please suggest some others, and preferably keep the price the same as the Merrells. He brings out three pairs of shoes- two of them are Adidas, and ALL $140 and more! When I told him I wouldn't buying any of those, that I only want to spend the original $100, he got all kinds of pissed of, snatched the boxes like they stole his cookie, and stormed into the back room. DUDE RETURNS WITH MORE ADIDAS, and a pair of New Balance. I actually liked the New Balance, tried them on. As I'm doing so, dude actually says, "no shoe is going to last you 10 months, you need to replace them every six months. This pair here [pointing to Adidas], those will definitely last you a year." Verbatim. Being so annoyed at this point, I begrudgingly tried on the pair of Adias Outdoor Men's Response Trail Boost Boot, since I just wanted to get the f out of there, and assumed this guy knew what he was talking about. Plus, these shoes appeared to have great ankle support and crazy sturdy tread, so they SHOULD be ok, right? Within 24 hours, I had twisted my ankle, and had blisters on my toes from the shoes smashing them together. This time, I was going to tell them the model shoe I wanted, and that was going to be the end of it. Visit 3: I went in, talked to the manager again, who was clearly pissed off that I dare question their almighty authority on footwear. Since they don't sell any decent trail runner Asics, I told him I wanted the New Balance Leadville, and that I'd take ownership of the decision. I tried on a few pairs, settled on a size, and walked out with a $120 pair of shoes (which I would have paid $60 for on Amazon). Thankfully, they're comfortable and have lasted, but in no way is this thanks to these snobby boogereaters. There's no chance in hell I'll ever go back here! read more

I've been to three different specialty running stores and this one was by far the best in terms of service. +Sales person was very patient and was very attentive and careful +Explained all the details of the shoe and different aspects of running so you know they know their stuff +Did not pressure us to buy +Gave us a TON of options read more

I'm sure it is the fantasy of many men and women alike to be the ruler of a great land. To live the life of the greatest of kings (or queens, respectively) sounds like a grand life indeed, especially if you preside over a peaceful and prosperous land, and need never worry about warfare or poverty. Why, you could simply lounge around your palace, be fed grapes from concubines (male or female, depending on your pleasure); indeed, it could be paradise on earth. And while most of us will never live out this fantasy, going to Frontrunners certainly comes close. It is rare in this day and age to find an establishment that is not only well stocked, but has a staff that is knowledgeable AND friendly. Patronizing this store is a pure joy. If you need shoes, they will find the perfect ones for you. They will seal the deal for future patronage by treating you respectfully and making you feel as comfortable as if you were back in the womb. Buy your shoes here!!! You will not regret it. read more

Like Ari said: A trifecta!! Frontrunners has long been my favorite source of athletic wear and shoes and now I love 'em even more for splitting the men's and women's clothing into two separate shops! All three places are on ONE shopping center (near the curve of San Vincente in Brentwood) and are easy to maneuver through. I can't speak for the new men's store as I've not had a reason to go in yet...but the women's is awesome! Pricey...but awesome. I just bought two pairs of Nike running shorts for $28 each and a pair of workout pants that set me back a hundie! They also carry a good assortment of American Apparel sweats and whatnot for the cheaper set. In terms of the shoe store...they've helped me tremendously in the past during my quest for the perfect running shoe. They know their stuff and will quiz you with a barrage of questions before bringing you the right shoe. I bought a pair of Adidas once and ran a race in them...couldn't stand them so I took them back and they accepted them with NO problem!! How's that for service?! read more

Great place to buy some running shoes. Jerome is a great sales person & quite knowledgeable about running shoes. He recommended 3 shoes, ran in all 3, & got me some the Gel-Kayanos which were very nice on my knees. Thanks Ricky for my B-day present, they even gave me $10 bucks off. read more

Frontrunners - The bill - Shoe Stores Near Me - Los Angeles, California

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Since my friend and I are "Golden Girls" we decided we needed sturdy supportive sneakers. Got a computerized foot analysis. ADAM took such good care of us, we walked out with the sneakers on! Make sure you request him, he knows his STUFF! read more

I love this store and the service that you get. They really care about fitting you with the correct shoe. They take their time they are not rushed and you feel that they really care. I have one major complaint. I buy many of the belega weightless socks. I am a size 8 woman and they are constantly out of size small, which is the correct size for a size 8. I really want to support this neighborhood store but I'm forced to have to go online to buy the socks I just don't understand why they can't have a larger inventory. Other than that I love the store. read more

A trifecta of sports clothing happiness. Frontrunners - originally a running shoe store in Brentwood - has expanded of late and now consists of three stores within a stone's throw of each other; Frontrunners shoes, Frontrunners Men's and Frontrunners Womens. The shoe store specializes in running shoes, but sells all sorts of togs - from Uggs to flip-flops and casual/dressy shoes. But their service in selling running shoes is what gave them their reputation. They'll find the best fit for your foot, and their prices are competitive. The shoe store also sells socks, watches, sunglasses and other accessories. The clothing stores are new, and have a great selection. I can't speak for the women's store, but the men's store sells tons of training gear (sweats, running pants/shirts etc.) by Adidas, Nike, Under Armor and others. On the other side of the store is a great selection of active clothing from Penguin, RVCA, Quiksilver, Billibong and others. Lots of cool t-shirts, shorts, jackets, polo shirts etc. Prices are just right; not cheap but not a gouge either. And their sales are worth checking out. Free parking in the little mini-mall where they reside. Great service, nice atmosphere. You can't go wrong. read more

I was a HS cross-country and track runner, but after college, I've spent more and more time bicycling to the beach, and less and less time running (to the beach or anywhere for that matter). Well, for some strange reason, I really have no idea why (perhaps I'm being slowly brainwashed by TV commercials from Nike or something more insidious), I've been getting this urge to RUN!!! Not having run in such a long time and not having seriously bought a pair of running shoes in a while (bought running shoes before, but for dancing, not running), decided to try Frontrunners on my friends recommendations. Dave (I think that was his name) was great, knowledgeable, and friendly. 1st thing they do is measure my feet. Not just one foot, but both feet (every other shoe store, if they measure my feet, only measured one foot). Hmmm, I never knew my right foot was slightly larger then my left foot... I'm also completely flat-footed (and yes, I used to be a long distance runner in HS). When I get out of the pool, my feet make triangle wet spots on the ground. So, Dave pulls out a couple of shoes that have extra support and so will help flat footed runners stay balanced as they run. I ask about a couple of other shoes that I like the design to, but he shows them to me and says they're not as good for flat footed runners, EVEN THOUGH THEY COST MORE THEN THE SHOES THAT HE WAS SHOWING ME!!! Wow, he actually wanted me to get a shoe that would work for me, not the shoe that was more expensive. BRAVO, CHEERS, and HURRAH!!! It goes without saying that I bought the shoes and now I've started running again. It's been a couple of weeks, and I'm still running (starting off slow though, only 10 to 15 minute runs just to get back into the flow of things)... read more

terrible process to let people in. Took 30 minutes just to be let in only to realize 6 people were in the store. Don't know how they can be profitable like this. read more

I went in to find racing flats. Midweek. Store was uncrowded. I asked the clerk, "Do you carry racing flats?" "Um......no." "Can you order some for me? I know what I'd like." "No. What we have is what we have." Seriously. That's a direct quote. Wow. This place really isn't a running store. It's a pretty, overpriced jogging store. I will not be back. read more

I got my first serious running shoes here a few months ago. Serious, because I was willing to take the time and do my research, and willing to spend the money to get a good pair of shoes. I signed up for their online newsletter and got a coupon for $10 off, plus they have a parking lot. I'm mostly sold on a place once I know it's easy to park. Maybe sad, but true. I got great customer service, and time was really taken to watch me walk, and pick out the right shoes for my foot and stride. I already owned the insoles they suggested, so no pressure to buy a bunch of add-ons. The only bummer, is that they don't have a treadmill in store. You can take the shoes outside for a test run, but I wasn't dressed for running. I would have much prefered if they had a treadmill in-store for a quick test run. When I need a new pair of shoes, I know I'll be back here. read more