What I love most about reviews is, different strokes for different folks- I say it all the time. The reviews are such trash for this Brandy Melville which I find amusing. I recently began working in the area and have started to slowly venture out to try and get in some part of my regular mid day walks. I searched maps for "shopping" to try and get a feel for what's around and Brandy Melville was one of the selections that caught my interest. The store is small, yes and it's fully stocked - every last square inch. I felt the pricing was totally reasonable/affordable and did notice the one size sizing which is interesting but works for some pieces. I tried on a few items that I didn't love but ultimately snagged the perfect little knit American Flag sweater just in time for Memorial Day weekend. Service was excellent! All the girls working here were totally sweet and helpful. I'll definitely be popping in from time to time. In fact, I just stopped in this week and spotted other cute sweaters - this may be a new go to sweater spot for me. In terms of parking, I walked from my office so I have no clue what the parking situation is like since it was totally non applicable in my case. read more

Unfortunately a bad experience. They removed the dressing rooms and you are not allowed to try on any clothing even over what you're wearing to make sure it fits. They limit the number of people In the store to 12 people. So you stand outside in the street in the hot sun in a construction zone. I'm guessing they have a theft problem. Security tags on clothing are a much better solution. I'm sad. I liked this brand. read more

Not for me. Way too casual all sweats and T-shirts that are way overpriced and they also say Los Angeles on them.

I had a lovely time here yesterday. I really enjoy their jewelry section and wanted some earrings that interlock instead of using a rubber backing. My hair tends to pull those out so my boyfriend joined me to get some...As soon as I entered, one of the young ladies welcomed me in and I said thank you very much. I went to the back to look at the earrings and had a question about them. I got the attention of a young lady who was folding clothes in the back, and she gladly helped me look for a certain pair that I was interested in. They didn't have it, but she apologized and said to come back and check in again. When I was ready to check out a nice lady noticed that I was standing at the counter and came over to help me check out. We talked and had a sweet conversation while she was packaging up my jewelry. She even took the time to color code them when she put them into the baggies. Overall, I feel like if you want respect from people, you have to give respect first. These ladies that run the store are very respectful and kind if you don't walk in and give them an attitude. Not that this makes a difference, but I am black and these women showed me the upmost respect and kindness when I went shopping there yesterday. I like to show people kindness from the get-go and they definitely delivered a lovely shopping experience for me. I will definitely come back for more earrings and necklaces! read more

Brandy Melville - The young lady who checked me out, color-coded my earrings into the cute little baggies. - Women's Clothing Near Me - Los Angeles, California

I consistently find great quality clothing here at a good price. The clothes are made in Italy, soft, comfy and casual. I'm sad to see people hate on this store just because they have chosen to simplify their sizing. It's true I'm on the petite side, but for those who are mad at this store, I must say that shopping at other stores is very stressful for me because things are too big. If it fits my waist then I have to go hem it because it's for a girl that's 5'11" Shopping at BM for me is an stress-free and happy experience for once. Don't small people get to have a store? And before you say, "All stores are small people stores!" think, because my experience as a small person is that it's easier to be heavy in this world of shopping than it is to be short sometimes. To be able to walk into BM and know that I can just run through and grab stuff and know it will fit and be cute helps me so much with the anxiety that comes along with shopping. Love this store!! Also just because someone is thin doesn't automatically make them rude-- cut these employees some slack. read more

very cute little brandy as a cult member of the brand i wanted to go to the original and it did not disappoint. honestly the kindess workers i've seen at brandy and the price was not bad at all. read more

Brandy Melville - iconic sign - Women's Clothing Near Me - Los Angeles, California

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The clothes were very high quality and cute! I got a lot of pieces of clothing but it was overall not that expensive. The employees were also not very rude and actually kinda nice unlike what I was expecting reading reviews! read more

Brandy Melville - Store front - Women's Clothing Near Me - Los Angeles, California

Two whole stars for the tiniest Brandy I've had the misfortune of stepping into. So if you don't already know, this brand and shop is known for extreme rude staff and the weirdest sizing of clothing. Each clothing item comes in one size- one shirt will only come in xs/s and another will be an xl. It's unbranded and will often look like items you'd find in a hip thrift shop. And yes, the line is geared to super skinny tall girls. That being said, my daughter loves this brand. We normally shop at the store in Glendale at Americana. We also go to the one in Irvine Spectrum in we're down in OC. Both of those stores are huge in comparison to this one. Better variety of clothing and accessories. This Westwood shop is tiny AF, so there's obviously going to be less items in stock. But SIGNIFICANTLY fewer accessories/jewelry. Parking kind of sucks- street parking if you're lucky, an expensive lot, or getting validated at Whole Foods are your closest options. Customer service was surprisingly decent compared to what I've come to expect at any Brandy, but not good enough to ever come back unless I was literally in the Villate for something else. If you're looking to do some serious Brandy shopping, do yourself a favor and trek out to one of the bigger stores! read more

This is the tiniest Brandy and it's awful to shop at. The lack of clothing sizes is super weird, because you can't exchange for a different size if it doesn't fit. Not to mention feels like their store is a fire hazard with a tiny entrance and parking in this area is awful. read more

Cute store. Decent prices. But ONE SIZE for most of their shirts is just ridiculous. And ONE SIZE doesn't mean large enough to fit on everyone. They were like toddler clothes...extra small and short. read more

The customer service on 08/01/2021 at this store ABSOLUTELY ABYSMAL. I walked in with every intention of spending money and buying my 2 daughters clothes, but from start to finish our experience was complete trash. As soon as we walked in... not one person said "hello". They all looked like they hated being at their jobs. I couldn't ask for help without them giving a very obnoxious sigh as if I was bothering them. The lady at the register was the worst!!! Stood behind the counter saying absolutely nothing. When I was ready to check out still said nothing just started ringing things up. By that time even my 12 year had noticed the complete lack of effort by the employees. I was so annoyed I changed my mind. There are dozens of other stores that deserve my money. I'll be telling everyone. read more

This store and company has the absolute worst customer service. I had the most unpleasant experience as a customer. ONE Size is definitely one of the most uninclusive thing a company can do and getting an item exchanged is denied with the inconvenience of most stores closing. Save yourself the trouble and shop somewhere else. read more

The clothes are cute, but they don't have enough size variety. So if you're small or extra small you'll find cute clothes, but for most other sizes you'll just end up feeling bad about yourself. This is just terrible for youth mental health, especially since it's a store often shopped at by teens and tweens. Brandy Melville, you can do much better than this! read more

I go ucla and find out they had brandy so I was so excited about that part so I went brandy but the thing was when i entered the store every girl worker was doing their own job just looked at me ,my friend when we entered but didn't say hello or anything just ignored . Even for customers who came later still ignored just stare at them but the funny part is when one of employee walked in they start to smile and say Hi like I guess they're friendship is more important than work ? I would rather go brandy in Santa Monica which takes 20min and shop just they should know when they are like that attitude in other job they're gonna get fired like it's good to focused on work but no basic of costumer service.. read more

I always saw the jokes about brandy employees being rude, snobby , judgements teenage girls... but that never held true for me, until today. I go to to UCLA and Brandy is super close by. I went to buy a shirt and some accessories . Today when I went the employee was SO RUDE. I was next in line and she literally grabbed the item out of my hands. Not grabbed but SNATCHED. No "hello" or no greeting. Said the total, threw my stuff into the bad and then handed it to me. No thank you or anything. I don't get why she was being so rude to customers. They need better training for their employees they all have bad entitled attitudes The actual store is really small but they have a decent selection. When there are like more than 5 people inside it feels super crowded. Hopefully they take care of their nasty employees because they sell pretty cute clothes. read more

Horrible! I ordered my daughter an oversized sweatshirt for Christmas and after only a few times of use and not even two months later, the zipper separated from the sweatshirt in multiple places. I emailed the company and they told me there is nothing they can do as it has been over 30 days. My reply was "so basically you don't stand by the quality of your clothing?" And commented on the lack of customer service. I've gotten no reply. Will never order their stuff again. read more

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My 12yo has fully been sucked into the cult of Brandy Melville. From my observation, not her words, she wants BE Brandy Melville, whoever she is. To me, looking at the Instagram ads she shows me, that chick shops at thrift stores and is badly in need of a few tacos. She is also wearing the same clothes I sported in high school - the ones in the back of the closet that I pulled out on weekends to help my dad wash the car. That wasn't wasn't fashion. It was utility. Before my daughter spied Brandy's little nook, we stopped by American Vintage, which I didn't know was American Vintage. We just turned the corner and saw some clothes racks and poked inside. First thing we saw were some faded tie-dyed hoodies. Adorable. My style and hers. Then I saw the price: $20? And on a shelf above that, some cartoon Converse kicks for $18. I noticed the heel was slightly worn. Oh so this was a consignment store? We scooped up a couple of other items and left happy with our purchase. Which was the perfect sedgeway to her seeing Brandy Melville, all lit up across the street. She practically wanted to run over there, but some man mistook me for Michelle Obama and kissed my hand. She knew and I knew when we got there that I wasn't going to walk out of a store where we got worn-out cute clothes for $20 and pay three times as much for some top because Brandy was looking at us. The first thing we noticed was that it smelled like a Thai restaurant in there. The girls kept chatting and drinking their overpriced pressed juices behind the counter. One got on a computer, squinting. Doing inventory? Who cares? They are clearly there to promote a "look" and ring you up when you don't know any better than to buy into this nonsense. I did not, despite my child's slight protest as I held open the door for her. She can wear anything with her sweet little athletic physique, so we can also shop anywhere. read more

Ordered Rosa sweat pants. So cute and a great fit!! Too bad the seam in the crotch ripped after wearing one time. They don't take back and repair or replace items. Check the online products carefully before removing tags. read more

Being a redhead just naturally means I have more sensitive skin. To everything. Especially the sun. With an upcoming wave of approaching summer festivals, it's always crucial for me to find clothes that allow my skin and body to breathe, but that also protect me from the sometimes harsh kiss of the sun. Brandy Melville's clothes do just that. Many of the designs here are made from baby soft material that floats around your body, hugging it ever so slightly in light grazes. Sporting one of their white loose fitting long sleeved white shirts as I write this - I'm looking forward to braving the upcoming famed Bonnaroo weather in style. Trust. read more

They hacked my bank account and stole $150 out of it!!! Haven't even got the clothes yet, if I even will. 100/10 will not recommend. Be careful y'all and check your bank account. They kept cash apping themselves from my bank card in 50 and 100 dollar increments. so keep your eyes out. This is the only site I didn't do extensive research on before ordering. The only place I've ordered online since getting my new bank card. -eye roll- read more

I have died and gone to italian clothing heaven. They have locations all over Europe and much to my delight, just opened their Westwood store a couple days ago. Every piece in this store is adorable - tops, tanks, dresses, skirts, I wanted to buy everything! The tags are so cute, everything has the price is Euros, but fortunately, we're getting 1 to 1 exchange here. YAY! Jesse is the owner, very sweet and very willing to give you advice on what you're picking out and explaining how it can be worn, etc. If you're into simple, chic, cotton clothing, this is your store. The prices are pretty reasonable too, ranging from $10 for a simple tank to $60 for some dresses. They even make their own fabric!! I highly recommend Brandy Melville. You dont find stores like this very often, it's one of those places that once you find it, you kinda hope no one else does but we want this store to succeed so go!!!! :) I don't know the exact address, but it's right across from Tomodachi Sushi on Olympic. read more

Brandy Melville - Women's Clothing Near Me - Los Angeles, California

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I bought a very soft, attractive shirt for my daughter in a department store and decided to buy more like it, in other colors, online. I purchased 5 shirts and received only 4. (And 3 of the 4 that I did receive looked like they has been through the wringer.) I called the company to let them know and an employee that sounded about 12 told me that I had to photograph the mailing invoice and email it to the store. The email that I had bounced back. Why am I having to work so hard to fix THEIR mistake? I originally posted the above review with 2 stars but when I went back online to again try to resolve the problem I noticed that the missing shirt is longer in stock so I think it is likely that they KNEW that they were not sending me the shirt even though their paperwork said they were. I originally though this was an error followed by substandard customer service. I now suspect this was more likely fraud followed by substandard customer service. **** And now for my next edit to this review. I'm sorry I can't bring it down another star. In trying to calculate the amount of refund due to me, I found that they over charged me for sales tax by 2 cents. Clearly not a lot of money for me, but it is another indicator of the integrity of this company. read more

I would say I'm a Brandy Melville addict. I have been to 8 out of 12 Brandy Melville in California. I'm from NorCal but came down to SoCal for vacation. I personal wish the the company wasn't "one size fits most". Which is about a size small. Because I'm am larger than a size small/extra small. But the reason I still go to Brandy so much is because I love their accessories (necklaces, rings, bracelets, etc.) i also love the cue stickers by the cash register. I have a couple tops, sweat pants, and sweat shirts also. But to get to the point this location really amazed me. It is the smallest store so their selection wasn't huge, but that really didn't matter. I really love reading bad yelp reviews. So as you may read Brandy Melville has the best reputation of the WORST customer service. But my experience was one of the best. As someone who isn't their targeted demographic they treated me very well. I walked in and there was two young ladies one was blonde and the other was brunette. Like all BM stores they were young and skinny high school / college girls. I was greeted by both of them. Although in the beginning they didn't talk to us after that. My little sister and I saw stickers and of course because I have been to Brandy plenty of times I know they are free, we wanted to grab some. My sister went crazy and scooped up some stickers. The blonde one came up to us and said they are free and they have more if I wanted some. So I said okay. She left to fold more clothes and after purchasing a purple devil emoji key chain I asked her if she had any more stickers and she even went to the back room to look for more and brought some more out which was super nice of her. She was super nice and laid back which made me feel comfortable being there. For the stars I gave 1 for overall experience and 3 for the surprising good customer service. read more

Brandy Melville - This is the front of the store. - Women's Clothing Near Me - Los Angeles, California

I love the clothes and prices but every time I go to this particular store the sales girls are rude. They don't say a word and they arnt friendly. You feel bad for being there since it's apparent they don't want to be at work. I go to Santa Monica just to get better service. Other people I talk to say the same thing. Horrible employees. read more

This place is the worst place to shop at. I bought a sweater for my daughter. The rude store workers said they cannot give me a paper receipt. They asked for my email to send a receipt but they never sent it via email either. Worst clothing store experience. And what they are doing is illegal. Customers have the right to get a receipt for their purchase. Stay away! read more

Hire a nicer staff. No hello, no can I help you. More people work there than you have shopping. Pretty rude and useless.

Zero customer service. It's actually non-existent. Upgraded shipping for Christmas and it wasn't delivered as promised. Their phone is never answered. Neither are their emails and chat doesn't work. I've tried the entire week before Christmas with zero response. I can't wait for this fad to go away. I can't wait for them to go out of business. Ruined it daughters Christmas - thanks Brandy and the 14 year olds you hire. read more

Please note that "Brandymelvilleusa.com" is a fraudulent business!! They will NEVER ship your order, they WILL charge your credit card, and you will NEVER be able to get in contact with customer service because they don't exist!! read more

Terrible customer service or should I say customer "no" service. They don't answer their phones during business hours nor do they have anyone available to chat. I have emailed them about my order several times but have not gotten a response. I ordered a holiday gift for my niece on the 15th, my credit card was charged on the 17th but I never received any shipping confirmation and have not received my item. It is incredibly frustrating not being able to contact anyone from this company. I will never, ever shop with Brandy Melville again. Worst online shopping experience ever!!!!! read more

WORST CUSTOMER SERVICE EVER. Placed an online order, received an email confirmation saying they'll let me know when it has shipped. Nothing has come, waiting waiting..... I tried to call them, you get a recorded message and then they hang up on you. Try online chat? Nope, they're not online (at 1:30pm on a Tues). Emailed them, no response. Nothing has been sent and there's no way to check on this. I was hoping these would be Christmas presents but it's looking like they won't get here (ever???). Clearly they are not set up for online retail, this is the worst shopping company I've ever dealt with. Nobody is home read more

I bought Christmas gifts on November 17th. My daughter got them on Christmas day. This company is telling me I cannot return the gifts that were too small because I purchased them more then 30 days ago. I can see how that policy makes sense during other times of the year but shopping for gifts to give on Christmas day more then 30 days in advanced is not un heard of. They will give me a store credit so I will give them 2 stars for that, but they need to re examine their holiday return policy to make is 60 days for people like me who shop early in November. Additionally, with Covid everyone was saying to shop early because shipping was going to take longer. They need to take that into account and be a bit more flexible with people shoppping earlier because we are in a pandemic. read more

The place was packed, the clothes all over the place but all the girls were super friendly and folding and cleaning after the mess. The store is small but has a lot to choose from. read more

Elena was so nice and helpful with my exchange. 20 minutes after I left the store, I tried using my store credit online and for some reason, the code was not working. Elena was nice enough to answer the store phone after they had already closed to look through the cashier system to validate my purchase (and that I did in fact receive store credit) On top of that, she went above and beyond and emailed me a copy of my receipt just in case I needed to come back if it still was not working. She suggested giving the code more time to just process in the system and sure enough, I was able to use the store credit for an online order a few hours later. I felt so taken care of by the workers of this location! Elena went above and beyond for me, was kind and caring the whole way through, and gave so many helpful suggestions until I was satisfied with my transaction! 10/10! read more

The online system does not work at all. Ordered Dec. 6, just delivered Dec. 30. No customer service response. They insist I pay for the return shipping, even though they did not deliver as promised. No one answers the phone! No chat service! Email response does not address issue. Just states return policy. TERRIBLE company! I would like my money back! Never again! read more

The WORST customer service ever. Employees are so rude. Especially the cashier. When checking out, the staff didn't even bother to fold my clothes and just rudely stuffed it into the bag. She even dropped the change on the desk with an arrogant face. I was so pissed and felt discriminated for my race. Never gonna shop in this store. read more

Brandy Melville - stuffing my clothes like a piece of trash or so - Women's Clothing Near Me - Los Angeles, California

How many bad customer service reviews does it take before management gives their 12 yr old employees even a BASIC training in customer service? The girls there are rude and careless. They blatantly ignore you, and they're so concentrated on folding that they literally stand in your way when you're trying to navigate the cramped little store. I had to say excuse me twice, to two different people. STRANGEST experience-- like walking into The Stepford Wives except the wives are all prepubescent and don't know how to converse. read more

Will not be shopping at this location anymore. Sophie was rude and unprofessional. As I was paying for my item she said "Oh you can hand me the clothes from over there" and pointed to a table. I saw her on her phone as I was waiting for a dressing room. Hope they hire better staff or train their staff to be nice and welcoming. read more

I needed this really nice crewneck for my friends upcoming Birthday and this store had exactly what I needed. There was this oversized brown crewneck and it fit perfectly on him. The store clerks were really nice and helpful! I would totally recommend this place if you have last minute gift ideas. read more

Sorry, Brandy! I want to give 5 stars for the clothing, but the 3 stars go to customer service. I've been to this store (and the SaMo location as well) MANY times. I'm a huge fan of the cropped tops, off the shoulders, cotton tees, rayon blouses, lace bandeaus, and so much more. I am definitely not a fan of the lack of service and smiles. Santa Monica Store: Me: (staring at the fitting room girl's outfit) Did you get that top here? Fitting Room Girl: (completely bored, looks like she can't wait to clock out) "Yeah." Me: "Um, ok... is it still available? Like, did you get it recently?" Fitting Room Girl: "Yeah, but I don't know where it is." THANKS! You have been a GREAT help. Westwood Store: Me: (waiting to ask an associate if there are anymore lace bandeaus) Me: (still waiting) Cashier Sitting On a Stool: (sitting on a stool) Employee Standing Eating Out of a Take Out Container: eating. And chewing with her mouth open, mind you. Me: "Excuse me, do you have anymore lace bandeaus?" Employee Eating: "No." With her mouth open and full of food. GAWD. Me: (expecting an offer like "but we'll have more next week". But then again, that's my fault for even expecting it. "Uh, when will you have more?" Employee Eating: "2 weeks." THANKS AGAIN! I'm sorry I visit as often as I do. The girls fold clothes, organize go backs and walk around you like you're in the way while you're shopping. I've definitely come across some really sweet employees here so I don't want to bash too much. But my 2 aforementioned dialogues shouldn't even happen in the first place =( read more

I love Brandy Melville's clothes and have always ordered them online. Since I was in the LA area for the day I figured I go check out an actual store to save paying for shipping. I'm not a person who really cares about customer service as long as the employees aren't outwardly rude and just do their job. As I was waiting outside the fitting room with clothes in my arms for a good minute, one of the girls was standing there talking to her coworker. When she finally noticed me she asked if I wanted to try the clothes on. I said yes then she points to a room and says "you can take that fatting room I mean fitting room" and I swear I saw a snicker on her face. I mean I know I'm not rail thin like her or the girls Brandy's clothes are catered to but I'm not big at all, Brandy's clothes fit me fine. That could have honestly been just a word slip, but to me it's a stretch and that's extremely rude. I've never actually been offended by a worker anywhere until now. The one star is because I still love the brand and I will continue to order online. read more