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    Frontier

    1.5 (4 reviews)

    Frontier Photos

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    11 months ago

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    4 years ago

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    8 years ago

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    37
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    8 years ago

    Heaven help us! It's the MegaBus of the skies. Worse ?customer service. Plastic Seats. Right up there with United.

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    United Airlines

    United Airlines

    2.4
    (12 reviews)
    41.2 mi

    I want to take this time to thank you Mr. Sahid, he's a lead in the baggage claims department…read more On 8 August 2023, I dropped off 5 bags to the Houston IAH airport, due to my overseas rotation. Long story short I've called United Airlines daily, I was given the same speech your bag is in route, you'll receive it today. Until 12 August 2023, I spoke with Mr. Sahib he confirmed my bag was present at the United Airline terminal in Houston Texas, him and I confirmed the contents in my bag. Let me explain what he did different, reached back to IAH, spoke with a rep there unfortunately I didn't get that reps name. They confirmed my bag was placed on the plane. He then, he as in Mr. Sahib then informed me of the flight number and the arrival time. This allowed my bag to be picked up! Mr. Sahib please consider this my thank you and please be aware I am extremely appreciative for your time, service effective communication and experience. Your cohorts could learn a lot from you!

    I don't fly United often but I think I'm going to change that. The flight crew and airport staff…read moreare incredibly friendly. They found my phone when I left it on the jet and made sure I didn't leave without it by sending someone to get my attention. Great experience!

    Photos
    The crew left me a surprise selfie when they found my phone! Great folks!
    The crew left me a surprise selfie when they found my phone! Great folks!
    United ... Gate B11
    United ... Gate B11
    Nice gate area, plenty of seating...but "no power outlets"...anywhere...!!!

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    Nice gate area, plenty of seating...but "no power outlets"...anywhere...!!!
    Frontier Airlines

    Frontier Airlines

    1.0
    (10 reviews)
    41.2 mi

    Never again. This airline is a bait and switch, with zero emphasis on customer experience. Pay…read morethe extra money. You'll end up paying it anyway with the infinite additional fees!

    MUST READ***** Terrible customer service. We arrived to…read morecheck in our bags an hour before departure, only to have the staff turn off the lights and walk away as we approached. They told us check-in was closed and we'd have to try our luck at the gate, NO GUARANTEES. At the gate, we were told it would be $99 per bag for "late check-in." We explained we were there on time, and the downstairs staff just walked off, but the agent didn't care. She eventually lowered it to $99 for both bags, like she was doing us a favor or earning commission. To make matters worse, the flight was then delayed for over an hour. I asked for a refund since clearly we weren't "late" anymore, nope, too bad, money already taken, talk to customer service. So I did. And guess what? Customer service told me Frontier doesn't even charge for late bag check-in. Oh? Then what did I pay for? They gave me a generous $50 voucher, which might just cover a tray table rental next time. When I asked again about the charge, they changed their story; suddenly, it was for overweight bags. Impressive, considering no one actually weighed them. Another blatant lie. We weighed our bags at the airport and were well under the limit. To wrap things up nicely, our bags took over 40 minutes to arrive at baggage claim in Vegas. I guess they needed a nap after such a dramatic journey. The whole experience was a joke. From start to finish, we were ignored, lied to, and charged unfairly, and the best they could offer was a lousy voucher. Even after speaking to a supervisor. I'm beyond disappointed and won't be flying Frontier again

    Photos
    Flight delayed 4 hours and they keep delaying it hour after hour! These workers have no explanation!

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    Flight delayed 4 hours and they keep delaying it hour after hour! These workers have no explanation!
    Allegiant Air

    Allegiant Air

    2.3
    (3 reviews)
    41.1 mi

    I sort of read up on Allegiant Airlines in the past. Unfortunately, I hadn't read good things about…read morethem. To be honest, I didn't really care since the flights offered were non-stop and pretty inexpensive. I decided to go with them because of this. I'm sure it couldn't be worse than taking a bus somewhere. Let me tell you...that can really be the pits! Been there, done that! I'll try to avoid that. Lol. We'll save those stories for other days. Anyway...My flight to Las Vegas from El Paso (vice versa) ran smoothly. The airport staff could've been a little bit friendlier in El Paso but that's fine. The staff in Las Vegas was friendlier and more helpful. I also booked the hotel through Allegiant online. Everything with this mostly ran smoothly. I did a separate review on the hotel experience for MGM Grand. I will say that I appreciated the complimentary night! I was charged for a two-night stay rather than three. Right now is a good time to travel if you feel safe enough to do so. The planes were spotless and seemed like they were newer models. All of the staff followed safety precautions by wearing masks. They offered passengers masks and gloves. They asked passengers to keep their masks on at all times while in the waiting area and on the plane. There are some minor complaints that I have. 1.) I wish they would fly out to more destinations from El Paso. Right now, they're only flying to Las Vegas, cities in Florida and San Diego. Allegiant...please consider adding Houston to your list of destinations offered in El Paso! I do see that they fly into Hobby Airport but not directly from El Paso. We usually go through George Bush Airport but that's fine. Why am I asking for this? Because I want to go visit my nephews in Houston more often! It is always SO expensive to fly to Houston with every other airline I've used. I have no idea why! The drive to H-town from here takes about 10 hours. 2). They charge ridiculous amounts for drinks and snacks on the flight. They aren't complimentary. A beer is around $9 and a can of soda is $3. The snacks are around $5. Water is $3. Another thing...It also costs around $30 for each bag you check in (give or take). However, you are allowed to take one carry on bag on the plane. Overall, I recommend Allegiant Airlines. I'll definitely use them again to fly out to Vegas and maybe the other destinations they offer us in El Paso at this time. I'm looking into driving to Phoenix and catching a flight to Houston from there. We'll see... I'm saying 4.5 but rounding up to 5 stars. :)

    Horrible service, un-organized, logistics need to be revisited, staff like hawks harassing…read morepassengers for carry-ons. Never again.

    Photos
    Mountains on way to Vegas
    Mountains on way to Vegas
    Allegiant Air

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    American Airlines

    American Airlines

    2.1
    (41 reviews)
    41.2 mi

    I'm not quite sure why AA has such a low rating here at El Paso airport. There are only 4 gates in…read morethe AA section of the terminal at ELP, and at least most of the AA flights use smaller CRJ or similar regional/commuter planes. In our case, the plane from El Paso to Dallas was so small that even roller bags were too large for the overhead compartments. Passengers were given the option to get colored tags and drop their larger carryons on the jet bridge before boarding, and pick them back up at the jet bridge upon arrival in Dallas, or they could check them for free and pick them up on the carousel at their final destination. The 2 guys working the gate and doing the boarding were friendly and accommodating, as was the attendant on the plane during our very short hop to Dallas. Though the regional jet we flew on was a smaller plane, the ride was steady without excessive movement or turbulence.

    After an unexpected hour long TSA line, my Girlfriend and I missed our flight to her graduation at…read more9am the next day. All the flights were booked for the rest of the day and it wasn't looking great. We went up to the gate and explained our situation to the American Airlines employee Ihsan, who went out of his way to make sure we made it to her graduation. He got us priority standby for the next available flight, and when we got confirmed seats, he personally hand delivered our tickets to us at the gate. Ihsan was a total life saver and I really appreciate him for saving me. My Girlfriend was going to maybe miss her graduation if it wasn't for the amazing customer service Ihsan and American Airlines gave us.

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    American Airlines
    American Airlines
    Flying back home

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    Flying back home
    Southwest Airlines

    Southwest Airlines

    2.8
    (33 reviews)
    41.2 mi

    Probably one of the most painless flights that I've ever had. I guess I can also attribute this to…read morethe ease of navigating the El Paso airport. I'm starting to learn that smaller airports are so much more enjoyable, even though I rarely ever get a chance to fly into smaller airports these days. Got to ELP two hours in advance thinking that the check-in and TSA lines would be crazy. Couldn't have been farther from the truth. Literally spent the better part of an hour and half just chilling and waiting for my boarding announcement. When it came time to board, everyone was in and on the plane in a breeze. Despite it being a small plane and small flight, I was able to snag a window seat and had a nice nighttime view of the city while the plane took off. The attendants were friendly, the seats appeared to be clean and they were quite comfortable. Since this was a shorter flight, I didn't partake in any of the "entertainment" services. They had extra snacks and the flight attendant offer me and the passenger next to me extras. I'll never say no to some Southwest trail mix :). The only thing that I found odd is that they had a "plane change" in Phoenix. Never understood why this is the only airline that calls layovers "plane changes". I also don't understand why they don't have a direct flight from SFO to ELP, but maybe because ELP is a smaller airport. But, I digress. In the end, I had a good experience with Southwest on this flight. I don't always fly Southwest, but this flight experience made me question why I don't fly with them more often.

    my daughter is currently on a SW flight about to take off. She is flying alone across the country…read moreto meet us (her parents) for the first time in her young life and had a panic attack, threw up and started crying. She asked the flight attendant if they had an aisle seat she could move to because she was so embarrassed that she needed to throw up she wanted to be able to get to the bathroom easily. Instead of being kind and helpful to a young girl in obvious need of help, the flight attendant asked her if she wanted to get off the plane because she is being disruptive. I am so angry and I have to sit here and wait for my child to arrive and there's absolutely nothing I can do. Knowing that the flight attendants are unkind, even cruel is breaking my heart.

    Photos
    Happy Holifays!
    Happy Holifays!
    Southwest Airlines
    Art was painted by children. Very cute

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    Art was painted by children. Very cute

    Frontier - airlines - Updated August 2026

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