I'm not quite sure why AA has such a low rating here at El Paso airport. There are only 4 gates in…read morethe AA section of the terminal at ELP, and at least most of the AA flights use smaller CRJ or similar regional/commuter planes. In our case, the plane from El Paso to Dallas was so small that even roller bags were too large for the overhead compartments. Passengers were given the option to get colored tags and drop their larger carryons on the jet bridge before boarding, and pick them back up at the jet bridge upon arrival in Dallas, or they could check them for free and pick them up on the carousel at their final destination. The 2 guys working the gate and doing the boarding were friendly and accommodating, as was the attendant on the plane during our very short hop to Dallas. Though the regional jet we flew on was a smaller plane, the ride was steady without excessive movement or turbulence.

After an unexpected hour long TSA line, my Girlfriend and I missed our flight to her graduation at…read more9am the next day. All the flights were booked for the rest of the day and it wasn't looking great. We went up to the gate and explained our situation to the American Airlines employee Ihsan, who went out of his way to make sure we made it to her graduation. He got us priority standby for the next available flight, and when we got confirmed seats, he personally hand delivered our tickets to us at the gate. Ihsan was a total life saver and I really appreciate him for saving me. My Girlfriend was going to maybe miss her graduation if it wasn't for the amazing customer service Ihsan and American Airlines gave us.

Probably one of the most painless flights that I've ever had. I guess I can also attribute this to…read morethe ease of navigating the El Paso airport. I'm starting to learn that smaller airports are so much more enjoyable, even though I rarely ever get a chance to fly into smaller airports these days. Got to ELP two hours in advance thinking that the check-in and TSA lines would be crazy. Couldn't have been farther from the truth. Literally spent the better part of an hour and half just chilling and waiting for my boarding announcement. When it came time to board, everyone was in and on the plane in a breeze. Despite it being a small plane and small flight, I was able to snag a window seat and had a nice nighttime view of the city while the plane took off. The attendants were friendly, the seats appeared to be clean and they were quite comfortable. Since this was a shorter flight, I didn't partake in any of the "entertainment" services. They had extra snacks and the flight attendant offer me and the passenger next to me extras. I'll never say no to some Southwest trail mix :). The only thing that I found odd is that they had a "plane change" in Phoenix. Never understood why this is the only airline that calls layovers "plane changes". I also don't understand why they don't have a direct flight from SFO to ELP, but maybe because ELP is a smaller airport. But, I digress. In the end, I had a good experience with Southwest on this flight. I don't always fly Southwest, but this flight experience made me question why I don't fly with them more often.

my daughter is currently on a SW flight about to take off. She is flying alone across the country…read moreto meet us (her parents) for the first time in her young life and had a panic attack, threw up and started crying. She asked the flight attendant if they had an aisle seat she could move to because she was so embarrassed that she needed to throw up she wanted to be able to get to the bathroom easily. Instead of being kind and helpful to a young girl in obvious need of help, the flight attendant asked her if she wanted to get off the plane because she is being disruptive. I am so angry and I have to sit here and wait for my child to arrive and there's absolutely nothing I can do. Knowing that the flight attendants are unkind, even cruel is breaking my heart.

Never again. This airline is a bait and switch, with zero emphasis on customer experience. Pay…read morethe extra money. You'll end up paying it anyway with the infinite additional fees!

MUST READ***** Terrible customer service. We arrived to…read morecheck in our bags an hour before departure, only to have the staff turn off the lights and walk away as we approached. They told us check-in was closed and we'd have to try our luck at the gate, NO GUARANTEES. At the gate, we were told it would be $99 per bag for "late check-in." We explained we were there on time, and the downstairs staff just walked off, but the agent didn't care. She eventually lowered it to $99 for both bags, like she was doing us a favor or earning commission. To make matters worse, the flight was then delayed for over an hour. I asked for a refund since clearly we weren't "late" anymore, nope, too bad, money already taken, talk to customer service. So I did. And guess what? Customer service told me Frontier doesn't even charge for late bag check-in. Oh? Then what did I pay for? They gave me a generous $50 voucher, which might just cover a tray table rental next time. When I asked again about the charge, they changed their story; suddenly, it was for overweight bags. Impressive, considering no one actually weighed them. Another blatant lie. We weighed our bags at the airport and were well under the limit. To wrap things up nicely, our bags took over 40 minutes to arrive at baggage claim in Vegas. I guess they needed a nap after such a dramatic journey. The whole experience was a joke. From start to finish, we were ignored, lied to, and charged unfairly, and the best they could offer was a lousy voucher. Even after speaking to a supervisor. I'm beyond disappointed and won't be flying Frontier again

I want to take this time to thank you Mr. Sahid, he's a lead in the baggage claims department…read more On 8 August 2023, I dropped off 5 bags to the Houston IAH airport, due to my overseas rotation. Long story short I've called United Airlines daily, I was given the same speech your bag is in route, you'll receive it today. Until 12 August 2023, I spoke with Mr. Sahib he confirmed my bag was present at the United Airline terminal in Houston Texas, him and I confirmed the contents in my bag. Let me explain what he did different, reached back to IAH, spoke with a rep there unfortunately I didn't get that reps name. They confirmed my bag was placed on the plane. He then, he as in Mr. Sahib then informed me of the flight number and the arrival time. This allowed my bag to be picked up! Mr. Sahib please consider this my thank you and please be aware I am extremely appreciative for your time, service effective communication and experience. Your cohorts could learn a lot from you!

I don't fly United often but I think I'm going to change that. The flight crew and airport staff…read moreare incredibly friendly. They found my phone when I left it on the jet and made sure I didn't leave without it by sending someone to get my attention. Great experience!

Terrible customer service. Letting individuals cut the que because they weren't part of our large…read moregroup. Making our wait considerably longer for no apparent reason. Will not be using delta again

Excellent service for flight 4914/1186! The current boarding policy should continue after this…read morepandemic is curtailed and should be instituted by other airlines!

I'm not going through the details. I just want it known that Lenore ( if I remember her name…read morecorrectly) was completely rude from start to finish. I don't like leaving bad reviews but I can't shake this one off. The agent across from me was all smiles and respectful to her clients. I got the complete bitter opposite. I simply got the wrong agent.

ve been living El Paso since 1981 same place on Eastside. The reason I write this is after all…read morethese years living in this town I have never had such unpleasant experiences with the a locally owned business as I did at Westside Suntravel. I'm surprised the president of this company, Mr. Paul Corman, will allow these things to occur. I've visited and spent much money with Westside SunTravel before, but never had any unpleasant experiences. I've been dealing with them for a longtime but never had to dear with such unspeakable, selfish people Who had no common courtesy to their clients needs..we canceled all our Travel with them & ask for our copy of our passport and credit card back. This was at Eastside SunTrevor located at 1718 N. Zaragoza. My neighbor & I had an appointment with one of the agents at that place. On 31st of October at 10:AM to pay the Downpayment that we've been talking about for our trip. The problem was when we were conducting business at their office about a one hour later I needed to go to the restroom. So I asked them & They said their restroom is only for the Employees going as far to tell me to go to the next door to Popeyes or theother side insurance company's restroom. I couldn't believe what I was hearing... I even asked to see the manager & explained it to-her that I'm Elderly person my bladder is not dependable as it used to be therefore I need to go now.. but they wouldn't give it up still want me to go to next door... keep saying it's their policy. Most of us, when the time comes to go you have to go ... I couldn't believe what was happening. I have been with SunTravel before but never experienced anything like it.... The reason we went to the Eastside, we live close to buy it. It only takes five minutes to get there. So instead of driving way out to the west side since it's the same company we never expected anything like this... What upsets me was that they didn't have the simple common decency of allowing their clients who is elderly need to use a restroom. I don't think the president of this company Mr.Paul Corman, will never allow it something like this. Anyway, next morning on Friday the November 1st, at 9 AM I called Westside wanted to talk to Mr. Corman, but they told me he's not in so I asked for the manager and manager who's name is Ann, came on when I explained what happened she sounded like she's not surprised and she said it's their contract whatever that means... but I told her that I want Mr. Coleman to know what is going on out there and then she said that she will let him know. There is no response whatsoever from them. But I want people of El Paso to know that's how they conduct their business. The way I see it, if they don't want anybody to use their restroom, they shouldn't be having business in the public first place.

El Paso airport is a smaller facility, the TSA lines were very short, and once past that checkpoint…read moreone turns to the left to proceed to the American Airlines terminal where there are only 4 gates, or can turn right to go to the gates for all other airlines. We flew with AA, and that section of the airport was relatively quiet - There was a snack/souvenir/sundries shop and a decent bar/restaurant which were both adequate for the amount of people who were there on that day. One bonus was that, as we got text notices that our flight was delayed, we happened to be seated at the restaurant and we could simply turn around and clearly see our gate and when they were about to start boarding, which groups they'd called, etc. As others have stated, this airport does a pretty impressive job with decorating the main entrance area for various holidays.

I've traveled through this airport multiple times, including during the Christmas season, and it's…read morealways been a pleasant experience. The Christmas decorations were adorable, especially the Snoopy-themed displays. They gave the airport a fun, welcoming feel. The signage is clear, it's easy to navigate, and the restrooms have always been clean during my visits. Not every airport needs to be huge to be enjoyable, and ELP does a great job of making travel easy. Did I mention we saw a payphone.... If you don't know what that is you're pretty young lol

So I was not really late but in a hurry to catch my plane. I got stop by transportation security…read moreadministration (TSA) and they looked through my stuff when all said and done it was 2:00pm I sigh because my plane left at 2:10 pm I ran to my gate and got there at 2:04 pm. I was particularly looking every minute of the time because I was running late but I did get to the gate 6 minutes before the plane was to take off at 2:10 pm. So I don't understand if they say it departs at a certain hour minute they should honor that I had to pay $150. Additional to get on the next plane. So if they say the plane departs at 2:10 pm than the actual departing time is any where between 1:30 pm and 1:55 pm and not 2:10pm ??????????????????????? Not happy

This was my first time flying with this airlines and was pleasantly surprised how smooth traveling…read morewith them was. While waiting to board, they announced free checked baggage which is amazing. The stewardesses were very nice and the airplane seating was very clean. I would 100% recommend flying with them.

I am a frequent traveler of AmTrak & just want to openly express my concerns. The first bathroom…read moredoor on the first level of train 2/422, 34109, coach class, I had locked the door to that bathroom & as I was attempting to exit, I attempted to unlock the door, but for some peculiar reason, the damn door would not unlock! So I banged it from the inside & yelling to get a staff's attention & sure enough, one of them came because I heard that male staff on the opposite side of the door & loudly asked me if I was one one behind that door & J yelled I was! So he managed to get the door open & that's when I asserted that door lock needs replacement, but he was dismissive saying it just got alittle jammed (as if nothing really just happened.). But I am bringing this matter to the public's attention that the doors on those restrooms need to be thoroughly inspected before someone else experiences the same thing! It's a safety issue & should not happen at all like this. But other than that, I have had nothing, but a very good experience traveling on AmTrak. I have been a frequent AmTrak train traveler since September 2022. I will continue traveling on AmTrak, but I would like to see improvements on those bathroom locks.

The debit card machine doesn't work. They kept announcing cash only. For us to get cash if we plan…read moreon eating. Some of us didn't even have enough money to withdrawal any money. Only the money we had in our cards. I am on a train ride with over 9-12 hour ride. Two children. One who is only 5, have absolutely nothing to eat. I asked for a free meal ONLY for my son. Not me and my daughter. The workers on this train didn't give us anything. I even said can you we just have a small piece of a sandwich and they couldn't even do that. What kind of company is this??? They said my only option is a $25.00 KIDS MEAL !!!!!!!!!! We are hanging in there trying to make this trip on 3 empty stomachs. Not even a water to drink. Amtrak is a complete and utter disappointment. I was shocked for it being my first time riding.