Flight attendants from El Paso to Houston at 6:05 today were unhappy, rude and threatening while explaining the new rules. Literally threatening. Horrible. The Southwest I loved is gone. Heartbreaking. They even said, "Be good to us and we'll be good to you." Sounded just like Gollum: "We be nice to them if you be nice yo us!" read more

I flew Southwest on March 8th, coming home from El Paso to LAX. I paid extra for preferred seating weeks in advance, but even so, I was placed in the last boarding group, which made absolutely no sense. Because of that, I was involuntarily made to check my bag--they just snapped at me to follow them, which I really didn't appreciate. After over an hour delay to take off and then have waited another 30 minutes for my bag. I was very late getting back. What made it even more frustrating was, as we were deplaning, two guys from boarding group 2, just a couple rows ahead, asked my row for their bags. I was so upset when I saw them laying their carry-ons sideways, taking up at least two spaces. I thought the flight attendants would check like they normally do, but this time, nothing. I filed a complaint the day I got home, and I still haven't heard back after all this and I'm quite sure I'm not the only complaint. I'm really disappointed--Southwest has always been my go-to, but with these issues--especially as they roll out the new preferred seating system--I might have to look at other airlines. I really hope they get it together and give me a voucher for the cost of my preferred seating. read more

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This new Boarding process is absolutely ridiculous. You have almost trippled the amount of time it takes to board now. This is insane! Complete chaos! read more

This rating is for Southwest airlines as a whole. It is an incompetent airline when it comes to booking flights. I tried to book a roundtrip flight for my family online. On the booking page I entered my credit card information and the website said my credit card was invalid. I had just used my card on a different website not 10 minutes prior. So I tried two more cards, and it gave me an error on each of them. I was unable to book the flight. So I tried a different browser (First I used Google then I used Safari). First, there was a $45.00 price difference for the same flight from Google to Safari. Second, I had the same credit card error with three different cards. How is an airline capable of functioning if passengers can't book fares?? This airline is garbage and needs to fix its tech platform. read more

Probably one of the most painless flights that I've ever had. I guess I can also attribute this to the ease of navigating the El Paso airport. I'm starting to learn that smaller airports are so much more enjoyable, even though I rarely ever get a chance to fly into smaller airports these days. Got to ELP two hours in advance thinking that the check-in and TSA lines would be crazy. Couldn't have been farther from the truth. Literally spent the better part of an hour and half just chilling and waiting for my boarding announcement. When it came time to board, everyone was in and on the plane in a breeze. Despite it being a small plane and small flight, I was able to snag a window seat and had a nice nighttime view of the city while the plane took off. The attendants were friendly, the seats appeared to be clean and they were quite comfortable. Since this was a shorter flight, I didn't partake in any of the "entertainment" services. They had extra snacks and the flight attendant offer me and the passenger next to me extras. I'll never say no to some Southwest trail mix :). The only thing that I found odd is that they had a "plane change" in Phoenix. Never understood why this is the only airline that calls layovers "plane changes". I also don't understand why they don't have a direct flight from SFO to ELP, but maybe because ELP is a smaller airport. But, I digress. In the end, I had a good experience with Southwest on this flight. I don't always fly Southwest, but this flight experience made me question why I don't fly with them more often. read more

Southwest Airlines - View from my seat - Leaving El Paso - Airlines Near Me - El Paso, Texas

Had to pick up a friend at the airport- flight was in time and this makes things so much easier for picking up passengers!

It was our first time flying Southwest and I have to say it was a pleasure flying Southwest considering the crazy and chaotic times we are living with air travel these past weeks. The app was very helpful with the updates on departure times and the in flight experience was top notch. The cabin was clean and very roomy and modern and the flight attendants were extra friendly and helpful. I recommend Southwest for your air travel needs. read more

It was our first time flying Southwest and I have to say it was a pleasure flying Southwest considering the crazy and chaotic times we are living with air travel these past weeks. The app was very helpful with the updates on departure times and the in flight experience was top notch. The cabin was clean and very roomy and modern and the flight attendants were extra friendly and helpful. I recommend Southwest for your air travel needs. read more

The staff was very lovely here. I had a four thirty flight but wanted to leave earlier. The flight attendant did not rush me and looked for an earlier flight for me. They could not accommodate me but did their best. Also I was able to check my bag in at 12:30 for 4:30 flight. read more

I always use south west when going to see my dad but today the airplane was not that bad except when I got to my seat there was crumbs everywhere and I am a big germaphobe and I had to clean my seat and the open tray had boogers on it I was very disappointed in them read more

If you live in El Paso, this is the best airline to fly! They have the best prices in my opinion. My whole life, we have flown southwest when possible because they have awesome sales and a very good rewards program that helps you earn points to get free flights in the future! The employees are always great and are always helpful when I need it due to my disability. read more

I was using the app to book a flight back from taking my daughter to another city. This was her first time leaving home and was an important event. However it happened, an error occurred and it booked the flight for two days earlier than the day I needed to fly. I didn't receive the notification that I missed the flight until the day after. I called their help line, headquarters and sent an email about the situation. None of them had the slightest understanding on how to approach this. This was their final response because it was sent through a "no-reply" email: "At this point, the unused funds associated with your outbound flight under confirmation number ******  have been forfeited and are no longer available. I realize that I won't be able to lessen your frustration over the forfeited funds, but I hope you'll consider that our no-show policy helps us predict future inventory and reduce the number of empty seats and lost revenue. By asking our Customers to cancel reservations on which they do not plan to travel, we are better equipped to protect/maintain our bags fly free and no change fees policies." So bottom line, it's about money and not people. The fact that this organization doesn't know how to approach this is completely disappointing and I and everyone I've spoken to about this thought this company was more understanding but were wrong. Why would I book a flight and not board? ... or even not contact the airline if I was going to miss it? You'd think with something like this it means something wrong happened. Now I understand they see this as just more money for them. To me I thought this organization understands how this kind of situation leads to lost paid flights. I intend to still travel to this city since my daughter now lives there... as well as other family members. But I assume now Southwest thinks I don't matter enough and that they can afford to lose someone who has always gone to Southwest first for my flights. No more. read more

Fu$k this company. They're happy to take your money, and ruin your entire holiday weekend with their pipe dream booking system. They consistently have extended flight delays that develop into cancellations. Stranding you with nowhere to go and exponentially increasing the cost of this holiday trip. Never again Southwest. Y'all are failing at what made you a successful company. Focus more on helping the customer, and less about making unrealistic promises (schedules) your accounts can't cash. 1/10...this airline has turned this trip into a nightmare. Choose wisely and fly with someone else. read more

I like Southwest. They seem to be on time. I love the no baggage fees for the first 2 bags. The employees seem more friendly than other airlines. Southwest airlines is my preferred airline to travel with. Not much else to say. Straight to the point and brief. Happy Yelping. read more

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My kiddos took their first flight alone (yes, I thought I was going to die lol). Everyone who worked for Southwest...from the ticket counter all the way to the stewardess that watched them on the flight were great. They answered all my freaked out mom questions. They double checked everything and made my kids at ease. My kids said they loved the pretzels and drinks! read more

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Of all the flights I've ever been on, this one, by FAR, had the most jokes surrounding an emergency scenario told by the crew over the intercom. There was even a hybrid joke that intermixed the idea of our plane going down, the film 'Sophie's Choice,' and the modern perils of raising productive members of society. And for as many inappropriate angles as were played with that joke/in-flight demonstration, I have to say, it was really f*cking funny. Like, not only was I in stitches, but at that point, the bit was so good that I don't think I even would've minded if we went down in flames. It was the perfect blend of low and high-brow humor and at least I would've went out on one last good laugh. I'd try to tell the line but it'd be very hard for me to re-create it with the same level of humor that I felt it held at time, while sitting on the plane watching the guy flail the little plastic mask thing around. But just trust me, it was great. Out flight did end up leaving a little late... as did the 5 other Southwest flights I was on this week, but somehow, each time, we always ended up landing either on time or ealier, so the pilots know to make up time and avoid any airway traffic jams. The plane was clean enough and our flight attendants (once the beginning jokes were over) got right down to biz-nast with the drinks and the peanuts and the pretzels and all that jazz. My flight from here was only an hour and 40 minutes, but it was a smooth and enjoyable one, even while landing in stormy territory. Overall, I'm a fan... though there was a few minutes before our flight where the crew was calling another passenger over the intercom to head to the gate and that passengers name was, or sounded exactly like it was, Daniela Bin Laden... so naturally it turned a few heads amongst our awaiting passenger group, but obviously ended up working out fine as I'm typing the account of it all now. read more

Southwest Airlines - Wing commander - Airlines Near Me - El Paso, Texas

So upset. Second time this has happened returning to El Paso. My bag was damaged... ok, pain in the butt however not the big deal... Thieves stole my Wrigley Field Cubs World Series Champions shirt and Christmas gifts bought in St. Lucia for family & friends. Last time it was my NY Yankees shirt stolen returning from a different city to El Paso. When i calm down i'll attempt to call Southwest, but they have a thief or thieves working for them at ELP. So i guess i have to ship my luggage home whenever i travel from now on. Hate thieves! read more

Out of El Paso these is the only way to fly!!! All the other airlines out of El Paso have really the small planes. The small planes out of El Paso are so rough. El Paso has really bad wind currents due to the mountains and the turbulence upon ascending and descending is a tummy twister. TIP: Don't fly on a super full stomach. You still feel it on Southwest planes but on the little 3 seats per aisle sized planes. OMG, it is so scary and I feel like a moped trying to make it up the biggest hill. That is a freaky sound on a plane. I am sorry I would rather take that hill on a big Harley than a moped. Southwest is the only ones that have the six seats across the aisle. The El Paso Harley of planes. Some people complain about the cattle call method of picking seats. I LOVE IT. I want to choose who I seat next too for two hours. I also like to seat closest to the bathroom in an aisle. The Southwest gates also are usually decorated with fun colors or seasoned themed decorations. I love looking at a little color fun while I am waiting. The customer service is top notch. They are fun and friendly. I don't think I have ever once not laughed at something funny the comedians, I mean, the stewardess/stewards have said or done. Flying is so scary because I am not in control and driving. I appreciate that they make you laugh and have a little fun. Life is too serious fly Southwest. read more

I usually fly Southwest when I can get a cheap ticket and am flying with my kids. We recently took a trip and had to check baggage. The line was super long even though we were three hours early for our flight. No big deal! Waited in line for 2 hours and had to run through security to get to the gate. The person at the gate looked very pleasant and was obviously waiting for us as it was about 30 minutes from departure and most people had boarded. I was disappointed when we got on the plane because there were only middle seats left and nowhere for 3 people (myself and two kids) to sit together. I found my kids some seats close to each other and squeezed in closer to my youngest. I was so shocked when the flight attendant came on the speaker and offered a free drink to anyone that was "willing to be reseated so a mom and two children could sit together". It really wasn't a big deal to me because my kids are older and just play on their iPads during flight anyway. It was so awesome how a few people got up and we got to sit together. I really think the customer service here was superior and it was very kind of the flight attendant to make accommodations for me that I didn't even request. Heck, it was even nicer of the people who cleared a row for me and my brats!!! I will say my return flight wasn't so pleasant. Yes we got to sit together, but the flight attendants on the return flight were kind of rude and seemed really tired for a 7:00am flight! But hey, I got to and from my destination on time and comfortably so I won't deduct anymore stars!!! read more

The guy on check in booth outside of El Paso Texas airport is an asshole he thinks he can treat you as shit and get away with it because we need their service. I was all happy because I was traveling for vacation and this pendejo comes and gives me and attitude. We traveled at 9 am on a Thursday, May 3. ELP-LAX. Guess what MF you dont like your job not my bad you had to deal with it while I get to travel read more

So sad that Southwest Airlines doesn't honor our troops. My Airman son was made to wait at the end of the boarding line because he wasn't in his Military uniform. He presented his Military I.D and was made to wait at the end of the line. Employee Frank C. At boarding gate should learn to show appreciation to our troops defending Our Freedom. read more

We always fly southwest and are pretty happy most times. Today 8/13 after a crew change in St. Louis MO going to Phoenix, the new lady working the back section was soooo slow getting drinks, the rest of the plane had their drinks and they were collecting trash and our section still had not received our drinks. She was quick however to immediately come back to take our credit card to pay for the round. We needed another round and she was quick to collect the pay on that too even though another person took our order. Unfortunately we had to stay on the same plane to continue to El Paso. So we declined to purchase anything. Traveling on a crowded small plane is taxing and this made it a drag. Hopefully we won't have her next time. read more

We always preferred SWA over other airlines, because of their reasonable fares and good service. They were the exception in the greedy airline market and they had the good faith of the customers, as evidenced by their success. Well, some fares are not that reasonable anymore. In particular, the popular route between SAT and ELP is costing more and more. The cheaper internet rate is going to cost me only $20 less than United Airlines!!!! And this is off-season! What's this Southwest? read more

Flight was delayed for 45 minutes. However the staff made it pleasantly comfortable. Thanks

Plenty of counters in a small regional size airport, no frills in a outdated airport that still works for its current function. When we landed, it took like 15 minutes for our bags to come out, kinda of weird considering it is such a small airport. And when we left we didn't have any hassle but I guess the routes that SWA flies in/out of ELP, it seemed like everyone was on a connecting flight unless you catch that one flight of the day. read more

Southwest is amazing they have saved me on quite a few occasions. Military friendly and just awesome airline. Big thumbs up .

This airline let a visibly sick person on my flight from Nashville to El Paso on December 21. The person could barely stand up and was leaning over into my seat the entire flight. She went through two sick bags and was coughing the entire time. The flight attendant even called me into the galley to tell me 'not to worry' that it was just motion sickness then offered me hand sanitizer. How can someone be motion sick before the plane even takes off?! I wrote to them immediately after getting off the plane and their response was I 'should have moved if I felt uncomfortable!' How about they don't let someone who is visibly ill and had obviously lied on their health form on the plane?! Why didn't the flight attendant move the sick person into and away from passengers? I contracted COVID-19 as a result of this flight. BEWARE OF SOUTHWEST!! They are not taking proper precautions to keep you safe. read more

Ethics are Concrete in Business Success When we think about flying and we debate airlines, generally speaking most would like to choose the cheapest or most cost efficient airline when its coming out of your own pocket. Although if business related or business paid most really don't contemplate much about the choice of airline, although customer service and experience on previous flights are taken into consideration. Working for three very large corporations in my work experience, Wells Fargo, T-Mobile, and AT&T has really broadened my thought process on customer service and experience with other large corporations. My current employer AT&T, we have a motto to live by and specific behaviors to demonstrate with our customers on a consistent basis. Although this is the goal of most successful companies, I do see how AT&T has truly instilled "extraordinary experience, with every customer, every time" in their name. Not only through the retail wireless side, but also through out the company as a whole. I have always thought of Southwest airlines to be the "BEST" because I have never had complications flying with them, and if I did they were quick to fix any problem and always with a smile and pleasurable manner, vs. anytime I have flown American Airlines I have only experienced bad service and no empathy towards the customer whatsoever. We all come to the cognizance that not everything works out according to plan, and things JUST HAPPEN, but on a corporate level of ethics, the tolerability of even thee most minute things, such as attitude are enormous when it comes to a corporation's name and credibility. A couple of days ago I flew to my hometown with Southwest and for the first time, I experienced a "not so pleasurable experience" with the flight attendants. With any question I had or request I had to make was followed by a witty sarcastic response followed by an extremely fake smile. And although I realize we all are human and have bad days, its not the customers fault to be treated rudely, especially when it comes to a more highly paid and respected organization. There is no doubt I will surely still fly Southwest, but it does make me consider other options from that one bad experience. At the end of the day, business is business, but success is undoubtedly built on the best of the best. read more

No A+ line at ticketing. A huge crowd of people trying to line up logically because of poor signage placement and no staff around to provide direction. Then on other side of security, witnessed gate agents mocking passengers who are running to catch their flights who I know were caught up in your ticketing counter mess. read more

Nobody goes on a trip planning on getting hurt. Well, it happens to the best of us. Long story short, I was on crutches and I needed a wheelchair. Asked the guy at the check in counter for a wheelchair. Never happened! Waited and waited. Nevertheless, never got one. Thanks for nothing guy read more

Southwest has officially lost all business and thousands of dollars a year from someone who used to be a loyal customer. My mother has been very sick and I had to fly back home to El Paso TX to be by her side. I've also had to push my flight back more than a few times cause I just can't leave her in this state. The last change somehow changed my flight to the same day, same time. Instead of the next day. They were able to look it up but still unwilling to do anything about it. They said their no show policy states there has to be an attempt to cancel the flight. Why would someone first their flight to the same exact date and time. Next if you were sure that it was for the next day why would you attempt to cancel it. I am so dissatisfied with their customer service! I will no longer be flying Southwest and being that I have huge family and four beautiful daughters that I fly home from college three or four times a year, they are going to lose close to twenty or thirty times a two hundred dollar ticket... Thanks Southwest for having the worst customer service I have ever had to deal with! Please spread the word on how southwest treats their loyal customers in some of the saddest times of their lives. read more

I only fly SouthWest now! I love the environment and staff! They are always so friendly and accommodating! Cheapest prices and you can't beat two free check bags either! I highly recommend SouthWest to everyone. They are family and military friendly! The staff is always full of jokes and smiles no matter the time of the flight and I love getting to pick my own seat! Keep up the great work, SouthWest! read more