I recently bought a ticket to Las Cruces NM and I am in a wheelchair and I was so Post to transfer…read morein Great Falls Montana and the lift would not work so they made me go All the way to East Coast before they got me on a bus coming back to New Mexico then broke down in Texas and had to wait for another bus to come and pick us up to take us to Dallas Texas when I got there I had to wait 24 before I could get on a bus to come to Las Cruces NM when I got here The driver unloaded me he took off my luggage from below the bus and took off with my luggage and I am trying too get compensation and my stuff back

If I could give this bus 0 stars I would!! Please save your money this bus only makes stops to drop…read morepeople off or pick up. You have to go to the restroom in the back of the bus and the restrooms are filthy. This is the worst experience I have had traveling in a bus by far. Please please do yourself a favor and do NOT use this bus express.

Customer service sucks and I've been using this service for years, people working here now are…read moreextremely rude. Send Help

Our bus was supposed to leave El Paso to LA at 6:30 pm it's 8:05 and we still haven't left. Their…read moreexcuse was that they are waiting on more people that are coming in another bus that's crossing from Juarez MX. This is unfair the bus is hot! I would no recommend Los Paisanos/Omnibus Express. This was my last straw with this company! The bus was very hot, and the air conditioning didn't work. The chargers didn't work either. It's been over two hours. They need to turn the air on at least.

Took the bus in El Paso to Chihuahua and the gentleman was awsome but once we arrived to Juarez…read moreto change drivers it went down hill from there. He was on the phone the whole time. There was about 20 passengers he should be held responsible. And he was driving below the speed limit. They need retraining and understand they can't be on the phone.

On time , on point , the cost is well worth the service provided. I called them at 930 pm and they…read moreshowed up at 955pm with a scheduled pick up of 10pm

I had a last minute problem , needed emergency transportation. These guys answered the phone,…read moreproposed reasonable prices, and were polite the whole time. I ended up not needing their services but their time and careful attention was appreciated.

DONT TRUST GRAYHOUND FOR SAFE TRAVEL. My name is Wm…read moreBissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx. ( Booking Number 329 582 1507 ). Now Ms. Pena is here from Cuba, She arrived in 2023 & was given asylum paperwork, a work permit, & a future court date. She was traveling just fine & made it all the way to St Louis bus terminal & boarded a transfer bus to Dallas. After arriving in Dallas she needed to transfer again to another bus to El Paso. Well between St Louis & Dallas they make multiple quick pick up spots usually 15 or 30 minute stops. At one of the stops armed ICE Agents boarded the bus & told the bus driver they were performing a ID check. Then proceeded to ask random people for their Identification. upon removing a couple of people already, Ms. Pena showed the officers her paperwork, then they removed her off the bus & sent her to a detention facility & now nobody knows where she is. 1. Why is a Grayhound bus driver allowing ICE agents on a bus just to perform random ID checks without a warrant. This is illegal, there is no probable cause. Especially in the middle of the united states, nowhere near a border city or town. Ms. Pena is a caregiver, not a criminal. My advise do not take a Grayhound bus anywhere, they are working with immigration at major bus stations all throughout the US & allowing ICE to board buses at random places with no warning & without warrants and just taking people off & disappearing them. Very disappointed with Grayhound.

I always seem to forget why it is that I don't ride greyhound.. I then book my ticket, make the…read moretrip, and then ugh I remember why I don't ride Greyhound. I booked two tickets from El Paso to Phoenix. Tuesday at 2:30 am with an arrival time in Phoenix at 10:30 am because it was so cheap. My mistake, you get what you pay for. We got to the station at 12:00 am just to be safe and went to the ticket counter to get our tickets. We waited.. and waited... waited some more until finally a girl comes running from the back. We seriously thought no one was working the front.. we get the tickets and sit down. Oh and she lets us know the bus is an hour late! Ugh!! I've got to say though that this is probably one of the cleanest stations I've ever been in. It didn't smell like BO and I saw the employee sweeping up the trash every so often.... The bathroom? Don't ever use it. I think they mop the floors with pee? Did I feel safe? NO. The person sitting behind me was bragging about how they had just gotten out of jail after being locked up for 12 years... the person sitting next to me was nervous and scared and asked me 362828 times if he was going to get robbed and if the bus was safe. (It was his first time on a greyhound) I just giggled. Oh an adventure it was, an adventure that I will never take again! Oh and the bus smelled gross. Wish people would learn how to shower for the sake of others. Oh you know I like the smell of sweat, feet, pee, and smoke all together, ahhhh yess :)

I was charged too much money for a ride that didn't last that long. And, I was driven in an older…read morelooking cab that wasn't too clean because it smelled. But the driver was courteous.

Made reservations with Rosario three days before arrival to El Paso for my elderly family members…read more Reservations were quick and easy to make with very basic information. I confirmed the reservation and meet up instructions as well as concerns due to their age the morning of the trip, and Rosario assured me she would personally meet them at the baggage claim. Excellent service and great price for personal transport from El Paso airport to the Juarez bus terminal. I will definitely use again. Thank you!