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    Frontier Airlines

    1.4 (283 reviews)
    Open Open 24 hours
    Updated 1 month ago

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    PROOF I purchased the big front seats
    Jen A.

    I told myself years ago that I wouldn't book with Spirit, my fault for giving them another try! I payed extra for the big seats only for them to tell me that I needed to have extra items purchased to really get the seats. My app even said that I have the big front seats & yet they denied me the seats & a refund. They'll make you believe you're getting bigger seats just to make you pay extra! SCAM! SAVE YOURSELF & BOOK WITH ANOTHER AIRLINE Trust me, you end up paying more after all their add ons.

    I had a flight for today that they wouldn't let me board because the app wouldn't allow me to check in. I came 45 minutes earlier to desk and asked for help and she just shrugged her shoulders so I thought I would be ok. I even told her I can't see my seat after checking in and she ignored me when I asked for help but then they wouldn't let me on flight because I "wasn't checked in" Thanks goodness I had proof that I spoke to them early and Frontier refunded me and got me on another flight but these girls are so cold and dismissive, I was there early enough where she could of offered options of even going downstairs but instead they just wait until I'm ready to board. They also lied and noted on file that I was late when I wasn't. Thank you frontier for the credit and new flight but shame on these associates for lying, failing to assist and for laughing when telling me that I won't be able to get on the flight.

    The fees for 1 checked bag, only 40lbs. Another $75 plus the $54 for 10 more lbs. Crazy.
    Emky S.

    Thank you. I know know what airline not to use in the future. The fees for just adding a bag, not even the normal 50lbs, but a 40lbs checked back is $54 both was(108 total). If it goes over to 41 to 50 lbs its an additional 75$ both ways ($258). That is for a plane ticket that started at $225 with no carry-on or checked bags and an 1.5 hr plan trip. I didn't know before I booked the tickets but I know know I will choose any other company than Frontier going forward.

    Sunset time
    Juanwen C.

    Our plane from Santa Anna airport to Las Vegas was delayed for 50 mins. The same thing happened to the flight before us, which was to fly to Denver. Since we were not in rush and the workers sincerely apologize for the delay so I am chill about it but do feel sorry for those who have another flight to catch after land Las Vegas. We didn't check in with any bags so they put us in the front rows so we can get down from the plane fast. We got two all-you-can-fly-passes with Frontier last November so this whole flight is almost free. Frontier can offer such good deals to customers all the time, I am very thankful for that. Give four starts, see Frontier next time.

    Images of their restrictions and dimensions taken before flying.
    Eric V.

    Frontier is an absolute joke. No one who works for the company is on the same page. After I bought my ticket I realized they charge 70-80 for a carry on or checked bag one way. So I found a gym bag that was the dimensions of their personal item which is ridiculous. 18x14x8. I measured it and figured I was good to go. I get to the airport and they make me pay 80 dollars to consider it a "carry on" because it doesn't fit in their little size thing. After I get on the plane I see someone with the same Bag as me and he didn't have to pay. It's a slap to the face customer service wise and now I'm going to pay 160 round trip to bring my gym bag with me for a flight I paid 186 for. Never flying this airline again and I would never recommend it to anyone.

    The average review for Frontier Airlines

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    5 months ago

    just please avoid this airline, i got charged stupid fees and i gotta fucking wait more than 1 hour to check my single luggage

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    1 year ago

    Flew out to Vegas to see granddaughter compete airplane was pretty well kept clean flight went well

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    2 years ago

    NEVER I repeat NEVER use this airline they charge for everything and the service is non-existent

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    Page 1 of 8

    Ask the Community - Frontier Airlines

    Review Highlights - Frontier Airlines

    He then asked me if I wanted to be moved up in rows (from the 8th row to the 2nd row) and upgraded?

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    JSX - Boarding is so easy.

    JSX

    3.2(185 reviews)
    0.8 mi

    *Call main assistance (Toll Free) phone number is +1 (888) 3.25-02.68 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

    To talk 24/7 (toll-free number),@@+1' (855)~932-2O.19'@'1.8.5.5.6.5.7.2.O.1.8™ For All Airlines'…read morephone number to speak with a person is, which is available 24 hours a day As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    JSX
    JSX - About to board.

    About to board.

    JSX - Very small cramped lounge where passengers waiting to board take up the exit, entrance

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    Very small cramped lounge where passengers waiting to board take up the exit, entrance

    Alaska Airlines - Star Wars Jet for Alaska

    Alaska Airlines

    2.7(133 reviews)
    0.2 mi

    Need help with your booking? Travelers may call phone no. +1~(888)~738-06.99** for round-the-clock…read moresupport. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Need help with your booking? Travelers may call phone no. +1~(888)~738-06.99** for round-the-clock…read moresupport. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Photos
    Alaska Airlines - Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Alaska Airlines - Much better than the pretzel braids! :)

    Much better than the pretzel braids! :)

    Alaska Airlines - Picnic packs for sale

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    Picnic packs for sale

    Southwest Airlines - Same, what has happened to customer service???

    Southwest Airlines

    2.7(371 reviews)
    0.0 mi

    Not sure if the new group boarding benefits customers and has it improved the boarding process…read more Still need to set alarm 23:58 minutes prior to the check in time to check in within the 24 hours timeline without paying xtra for assigned seat. Plane was full and the system selected my boarding group 8 (the last group) but sat in the extra leg room section. On flight back same process but was selected into group 4 front seat again xtra room leg with better snacks lol One pet peep- not enough over hang space. When I got to my seat, overhang storage was full all around and need to place luggages few rows back. Just a pain trying to get your luggages when leaving. Hope the new system can be more efficient.

    SOUTHWEST NOW SUCKS !…read more I have been a HAPPY Southwest Airlines customer** for 20 years ! Their business model NOW SUCKS! They are the WORST GREEDIEST Commercial Airlines out their NOW. **They took away FLIGHT Credit for your cancelled Flights. **They NO LONGER give you drinks and snack for shorter flights **They no longer have check-in for your seats **They NOW CHARGE EXTRA for just about ANY seat assignments **Getting on the plane for boarding is NOW A CUSTER F! **They took away boarding by seat, now it is by groups --- TOTALLY A MESS **They NOW CHARGE FOR Luggage ! THEY HAVE LOST LOT OF CUSTOMERS DUE TO THEIR 360 DEGREE TURN AROUND ON CUSTOMER SERVICE, and GREEDY COST MODEL Their employees are even all miserable ! Used to be happy and friendly -- NOT anymore! Down right RUDE! Their CEO needs to be gone -- and they need to hire someone that cares about their customer base! I NOW HATE SOUTHWEST AIRLINES ! And will NEVER fly them again! They have stole a ton of money from me, and everyone else that lost their flight credits !!

    Photos
    Southwest Airlines - No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    Southwest Airlines
    Southwest Airlines

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    Frontier Airlines - airlines - Updated May 2026

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