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Delta Air Lines

2.0 (145 reviews)
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Lynnann W.

Deeply appreciate the Captain and Crew of Flight - SLC to DFW (7/8/24 DL2811.) They were exceptionally proficient in performing their duty amidst unique events. Super professional, competent .... Although they were running on time (Yay!) when they were ready to taxi we couldn't because the wings' flaps weren't working. (That's important!) Why? It was so freaking hot the "flaps" said "No!" and waved the white flag. They needed to hose down/cool off wings. The AC had to be turned off and the cabin bordered on near "oven." The crew managed to keep us in good spirits; a laugh goes along way. Then delayed a second time due to an unruly passenger on the plane, his removal was orderly. This Captain had control of his vessel! They're good at their jobs and we genuinely believed our Captain when he informed us that our safety was his highest priority. Throughout the unique hiccups that Delta couldn't possibly have anticipated; our Captain gave timely, informed updates which I super appreciated. He expertly left no room for anxiety to fester or frustration over not knowing what's happening. Bravo! We eventually made it to our destination. Despite multiple delays we got off the plane smiling. Shout out to Lisa - her enthusiasm was infectious.

Use another airline
Sevan D.

What happened to Delta air lines? These people use to be the best but lately I've seen a huge decrease in their ability to service my business. It's impossible to get help on line and now on the phone. I have been on hold for 2 HOURS AND 42 MINUTES! They will never get my business again. You can get better service from Spirit air lines and save a bunch of money. Good bye Delta!

First class breakfast pretty damn good!

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Review Highlights - Delta Air Lines

were great in retrieving my bag after I neglected to tell them to please mark it "Fragile" because I had packed some glass.

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Frontier Airlines - Looks like they dragged my luggage across the runway. It was new when I left Vegas

Frontier Airlines

1.4(283 reviews)
0.1 mi

So far just boarded flight. Since I didn't pay an extra $20 they shot me to the back of the bus…read more Headed to Orlando Florida with a three hour layover in Dallas Texas. Seats aren't terribly bad, just not comfortable. Would have been nice to at least have a window seat but these are cheaper flights...cheaper quality.

I booked a flight to travel and the cheapest option was FRONTIER. Three years ago I and a friend…read moremissed a flight to Florida because of the needless hassle the baggage check in desk making issues out of their mistakes as if we were to blame. Finally we both got through and I was at the gate to board and my companion was 200 feet away walking to catch up, they told me that I went through the door now or they were closing it. I said, "but they're right there!" They could see my friend walking and they shut the door 30 seconds before my friend arrived. Unbelievable! I said I'd never fly with them again. Today I am. 100 dollars for a check in bag so I brought none. Got the thicket last week. Got an email to check in. I clicked on it and it should me nothing to click on so I figured "no big deal". At the desk 30 minutes ago, they said that you have to check in online or it's a $25 fee. I went back to the email and it only gives you the option to get the App. They assured me I don't have to get the app... but they expect you to come 3 hours ahead of flight to have them assist you with their email that offers no link to check in. This airline gouges you wherever they can... very distrust worthy. I hope they don't skimp on plane parts.

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Frontier Airlines - Seatbacks

Seatbacks

Frontier Airlines
Frontier Airlines - Tray table size.  It does not pull out and too small for a phone!  This was a PAID, upgraded seat btw.  A JOKE!

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Tray table size. It does not pull out and too small for a phone! This was a PAID, upgraded seat btw. A JOKE!

Southwest Airlines - Same, what has happened to customer service???

Southwest Airlines

2.7(371 reviews)
0.1 mi

Not sure if the new group boarding benefits customers and has it improved the boarding process…read more Still need to set alarm 23:58 minutes prior to the check in time to check in within the 24 hours timeline without paying xtra for assigned seat. Plane was full and the system selected my boarding group 8 (the last group) but sat in the extra leg room section. On flight back same process but was selected into group 4 front seat again xtra room leg with better snacks lol One pet peep- not enough over hang space. When I got to my seat, overhang storage was full all around and need to place luggages few rows back. Just a pain trying to get your luggages when leaving. Hope the new system can be more efficient.

SOUTHWEST NOW SUCKS !…read more I have been a HAPPY Southwest Airlines customer** for 20 years ! Their business model NOW SUCKS! They are the WORST GREEDIEST Commercial Airlines out their NOW. **They took away FLIGHT Credit for your cancelled Flights. **They NO LONGER give you drinks and snack for shorter flights **They no longer have check-in for your seats **They NOW CHARGE EXTRA for just about ANY seat assignments **Getting on the plane for boarding is NOW A CUSTER F! **They took away boarding by seat, now it is by groups --- TOTALLY A MESS **They NOW CHARGE FOR Luggage ! THEY HAVE LOST LOT OF CUSTOMERS DUE TO THEIR 360 DEGREE TURN AROUND ON CUSTOMER SERVICE, and GREEDY COST MODEL Their employees are even all miserable ! Used to be happy and friendly -- NOT anymore! Down right RUDE! Their CEO needs to be gone -- and they need to hire someone that cares about their customer base! I NOW HATE SOUTHWEST AIRLINES ! And will NEVER fly them again! They have stole a ton of money from me, and everyone else that lost their flight credits !!

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Southwest Airlines - No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

Southwest Airlines
Southwest Airlines

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Delta Air Lines - airlines - Updated May 2026

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