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    Recommended Reviews - JSX

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    Reviews With Photos

    Veronica L.

    I love JSX! The convenience alone deserves 5 stars. I sometimes show up 20 minutes before my flight and there are no lines, no chaos, no airport stress. I dont remember if this location has valet option.. the one in Burbank does. Flying to Vegas feels effortless and like youre hoping into a car rather than dealing with a typical flight. Its pricier than a regular flight but so worth the convenience.

    So happy to be here
    Elisa G.

    This is the BEST way to fly and it's so easy and seamless. You just walk in and they help you with everything. Check in is a breeze and the employees love being of service! The plane is cozy and spacious! Waiting to take off is always fun and she's taking my order for club soda

    Waiting Lounge
    Edward C.

    While it's convenient, the waiting lounge is not very pleasant. Have to check-in bring carryon, have to take out laptop from the carryon with made it even less convenient than commercial airlines. Seats are not much better than a commuter plane. Drink selection ands snack options are better than commercial. Seat B is roomier but I got seat A.

    Kent D.

    Ever since I discovered JSX as an option for my domestic flights to Vegas I never went back The flights are so fast and easy I simply have zero complaints Prices are double that of standard ticket prices but if I can bypass the TSA check in nonsense I'm all in They occupy a small air bunker conveniently off John Wayne Airport. The checkin process requires nothing more than your drivers license and a quick 2 minutes check in process. They have a waiting area that has plenty of snacks Starbucks coffee and restrooms. Charging plugs galore and wait times are usually minimal There are delays which are out of their control due to weather but with that said the convenience far outweighs the canceled flights and delays that do unfortunately happen from time to time. They offer complimentary cocktails on the flight and snacks, as well. It's about 45min or less to Vegas and the flight is seemless! I highly recommend JSX if you're planning your next trip to Vegas or any of their other convenient destinations. You won't have to put up with the obnoxious traffic or tedious TSA checkin craziness ever again and that imo makes their flights priceless!

    Our primary reason for flying JSX is that it completely eliminates the "hassle" of regular commercial air travel. No having to get there one, two, three hours ahead of time and having to sit around in a crowded, noisy, smelly terminal in uncomfortable seats for all that time. No interminable check-in lines. No long lines for annoying, intrusive security screenings. Instead you just show up something like 30 minutes ahead of your flight time and usually within five minutes (10 maybe if folks ahead of you) you're checked in and have had your items initially security screened. You do still have to run your carry-ons through an x-ray machine prior to boarding but it's pretty quick and straightforward. Over the course of numerous flights originating out of Orange County airport we have experienced none of the delays, employee attitude, poor equipment, or other issues some of the poor reviews have talked about. Our experience has been that the employees have been universally gracious, welcoming, courteous, and professional. The waiting room at OC airport is certainly not comparable to a first class lounge experience, but it is absolutely comfortable and serviceable. (See photo). The waiting room at Reno on our return flight is less so TBH. Borrowed/shared space it seems and not much of it. Single stall bathrooms for each gender, so lines develop. This definitely could use some improvement. The aircraft and equipment on our flight were clean, functioned properly, and felt 100% safe throughout. The stewardesses on our flights were friendly and very capable and efficient. Overall a great, albeit fairly expensive experience. Highly recommended.

    Jsx pilots were awesome..
    TunaHalfMe N.

    Amazing experience. Took a flight from SNA to Scottsdale a few times. Dog friendly. Highly recommend vs flying commercial.

    One way ticket
    Mary Ann F.

    I was expecting this airline was going to be Epic from what I've heard from a ton of people! Wrong, the waiting room at John Wayne was very small and not much to speak about but this didn't bother me much. The airplane itself was scary, the arm rest was broken so my arm kept getting inside the area the tray table is kept..;not comfortable or nice. We had to put our carry on in this bin at the front of the plane. The stewardess was NO HELP what so ever! Maybe she just assumes everyone has taken this airline before, NOT. Also there was a little step up to the seat which was pretty dangerous and I almost fell,..The stewardess was suffering from "pretty privilege" since she was absolutely not helpful to me at all! When the plane landed I thought it was gonna fall apart, talk about rickety... After arriving at their terminal which all by itself on Rock Ave. I had to call a cab since there weren't any waiting and Uber didn't service this area... What a miserable experience!

    See all

    3 months ago

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    6 months ago

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    3 months ago

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    8 days ago

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    7 months ago

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    6 months ago

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    2 months ago

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    1 year ago

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    7 months ago

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    5 months ago

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    7 months ago

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    3 months ago

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    4 months ago

    Semi-private Jet , what is not to like? On time and convenient. We taken JSX a half dozen times. All is good.

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    6 months ago

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    2 years ago

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    8 months ago

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    6 months ago

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    2 months ago

    Takes forever, does not pay for proper parking slots for amount of people it carries, has no pull in local FBO.

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    2 years ago

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    5 months ago

    Always easy when flying in and out of SNA. Dee is always a great help. We will be back!

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    8 months ago

    Shocker...a 1hr15min flight delayed by 1hr. Thank you for being consistent. I'm the idiot that continues to fly your airline...

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    1 year ago

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    3 years ago

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    9 months ago

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    4 months ago

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    6 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    10 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Best flight I've had in years. The service, the timing, everything beats commercial airlines.

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    1 year ago

    Crazy turbulence not the usual kind. They need better pilots! I've never experience anything like that!

    Helpful 4
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    Page 1 of 5

    Ask the Community - JSX

    How is your airline addressing flight delays and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    What measures are in place to improve in-flight comfort?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    Is there an option to upgrade to a seat with rebooking and cancellations?

    What measures are in place to improve in-flight comfort?

    What steps is your airline taking to reduce flight disruptions?

    What steps is your airline taking to reduce flight disruptions?

    What steps is your airline taking to reduce flight disruptions?

    How much is valet parking per night?

    I believe it is $40 a day.

    Do you offer parking on the lot?

    Valet parking only

    Can I walk from the JSX lounge to the main terminal to meet someone arriving commercial at SNA?

    You can but you will be walking outside the airport and probably 15 minutes or so.

    What is the allowed luggage size?

    Everything is checked aside from personal backpack, briefcase, purse.

    View All 18 Questions

    Review Highlights - JSX

    You're not fighting the crowds at the main airport (you're flying out of the private terminal) 3.

    Mentioned in 4 reviews

    Read more highlights

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    Southwest Airlines - Same, what has happened to customer service???

    Southwest Airlines

    2.7(371 reviews)
    0.8 mi

    Not sure if the new group boarding benefits customers and has it improved the boarding process…read more Still need to set alarm 23:58 minutes prior to the check in time to check in within the 24 hours timeline without paying xtra for assigned seat. Plane was full and the system selected my boarding group 8 (the last group) but sat in the extra leg room section. On flight back same process but was selected into group 4 front seat again xtra room leg with better snacks lol One pet peep- not enough over hang space. When I got to my seat, overhang storage was full all around and need to place luggages few rows back. Just a pain trying to get your luggages when leaving. Hope the new system can be more efficient.

    SOUTHWEST NOW SUCKS !…read more I have been a HAPPY Southwest Airlines customer** for 20 years ! Their business model NOW SUCKS! They are the WORST GREEDIEST Commercial Airlines out their NOW. **They took away FLIGHT Credit for your cancelled Flights. **They NO LONGER give you drinks and snack for shorter flights **They no longer have check-in for your seats **They NOW CHARGE EXTRA for just about ANY seat assignments **Getting on the plane for boarding is NOW A CUSTER F! **They took away boarding by seat, now it is by groups --- TOTALLY A MESS **They NOW CHARGE FOR Luggage ! THEY HAVE LOST LOT OF CUSTOMERS DUE TO THEIR 360 DEGREE TURN AROUND ON CUSTOMER SERVICE, and GREEDY COST MODEL Their employees are even all miserable ! Used to be happy and friendly -- NOT anymore! Down right RUDE! Their CEO needs to be gone -- and they need to hire someone that cares about their customer base! I NOW HATE SOUTHWEST AIRLINES ! And will NEVER fly them again! They have stole a ton of money from me, and everyone else that lost their flight credits !!

    Photos
    Southwest Airlines - No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    Southwest Airlines
    Southwest Airlines

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    Alaska Airlines - Star Wars Jet for Alaska

    Alaska Airlines

    2.6(126 reviews)
    1.0 mi

    To speak with a real person at All Airlines' toll-free number, @@+1'(85) 5566~85.11'@, which is…read moreavailable around the clock, As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Royal Jordanian brought about a change in that. I paid $140 for two seats that were clearly shown as a two seat row.  When my wife and I boarded, we discovered the row actually had three seats.  No one pays extra for a middle seat -- ever.  My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain  Most incompetent company I've had to deal with.  Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago.  I call that number, another person tells me we don't handle this, you have to call another number. I called that number and got the original Detroit number from that person. I called Detroit back, another person answers and gives me the information I was asking to begin with.  Not done yet.  I finally checked in and got on the plane. The plane was beautiful and most of the flight attendants worked hard. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks.  Absolutely disgusting!!!!  like a nation in the fourth world on a high-end aircraft. I will never, ever again fly Royal Jordanian! Would rather pay twice as much and get to Amman in 3 days then fly this airline.  Rather take any other airline that go through that hell again.

    **To reach live human at Airlines cal l+1(888) (738) 06.99 **As an Emerald member with the oneworld…read morealliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.**

    Photos
    Alaska Airlines - Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Alaska Airlines - Much better than the pretzel braids! :)

    Much better than the pretzel braids! :)

    Alaska Airlines - Picnic packs for sale

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    Picnic packs for sale

    Frontier Airlines - Looks like they dragged my luggage across the runway. It was new when I left Vegas

    Frontier Airlines

    1.4(283 reviews)
    0.8 mi

    So far just boarded flight. Since I didn't pay an extra $20 they shot me to the back of the bus…read more Headed to Orlando Florida with a three hour layover in Dallas Texas. Seats aren't terribly bad, just not comfortable. Would have been nice to at least have a window seat but these are cheaper flights...cheaper quality.

    I booked a flight to travel and the cheapest option was FRONTIER. Three years ago I and a friend…read moremissed a flight to Florida because of the needless hassle the baggage check in desk making issues out of their mistakes as if we were to blame. Finally we both got through and I was at the gate to board and my companion was 200 feet away walking to catch up, they told me that I went through the door now or they were closing it. I said, "but they're right there!" They could see my friend walking and they shut the door 30 seconds before my friend arrived. Unbelievable! I said I'd never fly with them again. Today I am. 100 dollars for a check in bag so I brought none. Got the thicket last week. Got an email to check in. I clicked on it and it should me nothing to click on so I figured "no big deal". At the desk 30 minutes ago, they said that you have to check in online or it's a $25 fee. I went back to the email and it only gives you the option to get the App. They assured me I don't have to get the app... but they expect you to come 3 hours ahead of flight to have them assist you with their email that offers no link to check in. This airline gouges you wherever they can... very distrust worthy. I hope they don't skimp on plane parts.

    Photos
    Frontier Airlines - Seatbacks

    Seatbacks

    Frontier Airlines
    Frontier Airlines - Tray table size.  It does not pull out and too small for a phone!  This was a PAID, upgraded seat btw.  A JOKE!

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    Tray table size. It does not pull out and too small for a phone! This was a PAID, upgraded seat btw. A JOKE!

    Air Canada

    Air Canada

    1.1(18 reviews)
    0.8 mi

    We flew LAX to Montreal to Rome there and back during the Summer, 2023 on Air Canada. I am not keen…read moreto fly with them again but will if I have to, Pros: - Decent boarding process with assigned seats - Located in newer terminals at the locations we flew - Plane chairs area relatively clean - Good in flight entertainment options - During Transatlantic meal service the drink with meal is free and includes premium options Cons: - Serious delays and crazy rushing through incredibly spread apart terminals and international checkpoints on 3 of our 4 flights - Slightly rude staff at every time we had to deal with anyone: from front desk to flight attendants - Filthy, tiny and unattended restrooms on all 4 flights including a broken one on the way home - One of our planes was very old (although that one had a big bathroom!) - Not great food options for Transatlantic journeys Overall, they did feed me on the 8hr legs of the trip, provide me with movies and get me to and from my destination. I am not a fan and will not seek out reservations on Air Canada flights, but will use them again if I must.

    Flew from Honolulu to Vancouver to attend funeral - all was good until the stewerdess from hell…read moretalked to us; we hadn't received our paid for meals so inquired, the 's' asked for our boarding passes and it was night time, all dark in cabin - as we were pulling out our boarding passes she proceeds to tell me that I am giving her attitude. I responded that I wasn[t even talking to her and she said back again 'it was my attitude' - well. then she left with our boarding passes and another 's' came to us saying foods were wiped out and they had crackers and cookies to give us. Really? No wonder people are so paranoid in traveling with this kind of attitude, what happened to customer service on flights?

    Photos
    Air Canada - Check-In Counters

    Check-In Counters

    Air Canada - The terminal

    The terminal

    Air Canada - I'm on the Boring 738 super Max! Should I be worried?

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    I'm on the Boring 738 super Max! Should I be worried?

    JSX - airlines - Updated May 2026

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