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    WestJet

    1.9 (23 reviews)

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    1 year ago

    Avoid this airline. They are the worst company possible. Terrible customer service. Terrible accommodations. Just terrible. Stay away!

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    8 years ago

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    6 years ago

    Don't use West Jet. I called to rebook and they told me to call Delta. Delta called back an hour later and said to call West Jet

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    JSX - Boarding is so easy.

    JSX

    3.2(183 reviews)
    0.9 mi

    Odd use of space for a JSX terminal but stocked full of drinks, clean toilets…read more Just felt very cramped trying to exit and enter terminal through passengers lined up to board planes. Signage was not helpful navigating to ride share waiting areas. Not helpful was the pavements for rolling luggage around the building to get into and out of the building to get to ride shares or rental cars Odder still was that the road and paths were topped off when passengers would leave the building to embark on the aircraft, walking through the active road, through the gated runway areas. Just felt like they were squeezed into an area that wasn't meant for the purpose and hopefully JSX moves to a better suited terminal in the future

    TERRIBLE FOR CATS!!!…read more 12/20/25 UPDATE: On my return flight from BUR they did NOT require my cat be removed from the carrier this time. I will give them another chance and hope it was a temporary glitch! I still think that the customer service received after the incident was terrible. I have been paying a premium by traveling with my cat on JSX for the past 5 years because they didn't used to make me take my cat out of his carrier before boarding the plane. Without any warning, I learned that had all changed when I flew from OAK to BUR earlier this month. I arrived and checked in around 25 minutes before the flight, as usual. I had already paid for my cat and they acknowledged him when I checked in, but there was no mention of any new or special procedures. The flight then proceeded to be 2 hours late, which wasn't great, but these things happen. Finally we lined up to board and when I got to the front of the line they told me I had to remove my cat from his carrier so they could put the carrier through the xray machine! In 5 years of flying JSX they never had xray machines and they certainly never told me to remove my cat from his carrier. I protested, as anyone with a cat knows that my cat would be terrified being removed from his carrier in that environment and might escape! They made me wait to the side while everyone else boarded the plane. Then they said that there was no way around it and I had to remove him from the carrier or we couldn't board the flight. Fortunately one of the staff saw my distress and offered to help me transfer him to a spare carrier they had on hand and then transfer him back again after his carrier went through the xray machine. It was very traumatic for both of us and I felt terrible keeping everyone on the flight waiting, especially since it was already 2 hours late. I still can't believe that no one thought to let me (and all other pet owners) know that their procedures had changed as it had only been a few months since I had last flown with them, so this couldn't have been the policy for very long. They have a record that I have flown with, and paid for, my cat on many flights over the past 5 years! And someone could have at least mentioned it when I checked in for the flight. By the way it says nothing about this procedure in their FAQ for traveling with pets (https://www.jsx.com/petpolicy). After I took a little time to calm down, I called customer service to see what could be done for my return light next month and was told they couldn't offer any assistance at all and I would just have to remove my cat from the carrier before boarding. I asked to speak with a supervisor, just to see if there was any type of accommodation that could make the process easier and was told I would get an email within a couple of days. I did receive an email promptly, but it just said the exact same thing that the phone agent told me. There was nothing they could do. I responded right away asking if there was anything they could do to assist with the procedure, but after 5 days I still haven't received any response. I'm at my wits end and am posting this review here and anywhere else I can thing of to warn others and hope for some help.

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    JSX
    JSX - About to board.

    About to board.

    JSX - Very small cramped lounge where passengers waiting to board take up the exit, entrance

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    Very small cramped lounge where passengers waiting to board take up the exit, entrance

    Frontier Airlines - Looks like they dragged my luggage across the runway. It was new when I left Vegas

    Frontier Airlines

    1.4(283 reviews)
    0.1 mi

    So far just boarded flight. Since I didn't pay an extra $20 they shot me to the back of the bus…read more Headed to Orlando Florida with a three hour layover in Dallas Texas. Seats aren't terribly bad, just not comfortable. Would have been nice to at least have a window seat but these are cheaper flights...cheaper quality.

    I booked a flight to travel and the cheapest option was FRONTIER. Three years ago I and a friend…read moremissed a flight to Florida because of the needless hassle the baggage check in desk making issues out of their mistakes as if we were to blame. Finally we both got through and I was at the gate to board and my companion was 200 feet away walking to catch up, they told me that I went through the door now or they were closing it. I said, "but they're right there!" They could see my friend walking and they shut the door 30 seconds before my friend arrived. Unbelievable! I said I'd never fly with them again. Today I am. 100 dollars for a check in bag so I brought none. Got the thicket last week. Got an email to check in. I clicked on it and it should me nothing to click on so I figured "no big deal". At the desk 30 minutes ago, they said that you have to check in online or it's a $25 fee. I went back to the email and it only gives you the option to get the App. They assured me I don't have to get the app... but they expect you to come 3 hours ahead of flight to have them assist you with their email that offers no link to check in. This airline gouges you wherever they can... very distrust worthy. I hope they don't skimp on plane parts.

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    Frontier Airlines - Seatbacks

    Seatbacks

    Frontier Airlines
    Frontier Airlines - Tray table size.  It does not pull out and too small for a phone!  This was a PAID, upgraded seat btw.  A JOKE!

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    Tray table size. It does not pull out and too small for a phone! This was a PAID, upgraded seat btw. A JOKE!

    Alaska Airlines - Star Wars Jet for Alaska

    Alaska Airlines

    2.7(139 reviews)
    0.1 mi

    *Need 24/7 immediate assistance, *Dial Airlines at +1(855) 657~20.18 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    *Call main assistance (Toll Free) phone number is +1-888 919-07.61**or**1*(833)*35O*0716 available…read moreanytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!!

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    Alaska Airlines - Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Safety information card, in-flight guide, and Atmos Rewards pamphlet in front of each seat

    Alaska Airlines - Much better than the pretzel braids! :)

    Much better than the pretzel braids! :)

    Alaska Airlines - Picnic packs for sale

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    Picnic packs for sale

    Southwest Airlines - Same, what has happened to customer service???

    Southwest Airlines

    2.7(371 reviews)
    0.1 mi

    Not sure if the new group boarding benefits customers and has it improved the boarding process…read more Still need to set alarm 23:58 minutes prior to the check in time to check in within the 24 hours timeline without paying xtra for assigned seat. Plane was full and the system selected my boarding group 8 (the last group) but sat in the extra leg room section. On flight back same process but was selected into group 4 front seat again xtra room leg with better snacks lol One pet peep- not enough over hang space. When I got to my seat, overhang storage was full all around and need to place luggages few rows back. Just a pain trying to get your luggages when leaving. Hope the new system can be more efficient.

    SOUTHWEST NOW SUCKS !…read more I have been a HAPPY Southwest Airlines customer** for 20 years ! Their business model NOW SUCKS! They are the WORST GREEDIEST Commercial Airlines out their NOW. **They took away FLIGHT Credit for your cancelled Flights. **They NO LONGER give you drinks and snack for shorter flights **They no longer have check-in for your seats **They NOW CHARGE EXTRA for just about ANY seat assignments **Getting on the plane for boarding is NOW A CUSTER F! **They took away boarding by seat, now it is by groups --- TOTALLY A MESS **They NOW CHARGE FOR Luggage ! THEY HAVE LOST LOT OF CUSTOMERS DUE TO THEIR 360 DEGREE TURN AROUND ON CUSTOMER SERVICE, and GREEDY COST MODEL Their employees are even all miserable ! Used to be happy and friendly -- NOT anymore! Down right RUDE! Their CEO needs to be gone -- and they need to hire someone that cares about their customer base! I NOW HATE SOUTHWEST AIRLINES ! And will NEVER fly them again! They have stole a ton of money from me, and everyone else that lost their flight credits !!

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    Southwest Airlines - No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    No one at bag drop and no one in line five staff standing talking and they won't step up and help you.

    Southwest Airlines
    Southwest Airlines

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    WestJet - airlines - Updated May 2026

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