booking is easy, changing flight on the other hand is a major hassel..you do not get credit for booking cheaper flight, they time out, trying to pick sames seats as original they wanted to charge more and for checked bag as well..cancel no credit for seats or bags! read more

Do not use this airline. If they have any sort of delay and you cancel your flight. They do not refund you the full refund and they use a third party company who will charge $25-$75 to process your refund that you have to pay them. Very rude and not helpful. There is no real compensation for the inconvenience. No vouchers offered for their delay. This is like the new Spirit airline. Terrible terrible terrible customer service I can't imagine they will be in business for long So disappointed read more

On September 11 at approximately 1:27 PM, my wife and I approached Breeze Gate 16 at SNA to ask if we could move from our 5 PM flight to Provo to the earlier flight. The gate attendant, Darren, told us, "No, it's already closed," in a very short and dismissive tone. When I asked if the flight was full, he responded, "No, but that doesn't matter. It's already closed." I asked when the flight normally closes and he said 45 minutes before departure. We were approximately 42 minutes before departure, so I completely understand that we were three minutes past the cutoff. My complaint is not that Darren wouldn't put us on the flight. If that is Breeze policy, that's fine. The problem was his attitude and the way he spoke to us. When I asked if there was anyone he could check with, he abruptly said, "No!" I then pointed to the kiosk and asked about a 3:16 PM flight. Darren responded sarcastically, "That's Allegiant. Would you like to book a flight with Allegiant?" That comment was completely unnecessary. I even told him at the time, "Wow, that was pretty sarcastic," and asked for his name. We've generally had good experiences with Breeze, which made this interaction particularly disappointing. We weren't asking Darren to break a rule--we were asking reasonable questions about our travel options. He could have given us exactly the same answers professionally and courteously. Breeze should expect better customer service from an employee representing the airline at the gate. read more

I agree with another reviewer that if I could give 0 stars... I would. I tried to adhere to the refund policy (create an account, link, etc.) I had trouble with that process and so I was told FOUR different things by different customer representatives. It was not only painful, it felt DELIBERATELY, purposefully painful -- the more difficult they make the process, the less likely you are to even get a partial credit, right? (Also, internet searches will say there is a customer service phone number, there is not. If the text messages aren't working, and they weren't for me, and you call their number, they'll link you back to the SAME TEXT THREAD.) read more

Breeze Airways - there is no phone support (and text support was aggressively awful) - Airlines Near Me - Santa Ana, California

First time flying on breeze Airways. Plane is super bright and shiny The crew has been incredibly friendly! Over 2 hours late leaving but as long as we arrive safe that's all that matters! Safety first! read more

Breeze Airways - Plane is super clean!! - Airlines Near Me - Santa Ana, California

Someone left a number to contact the airlines listed above , however I don't believe that the number provided is a real number . If the number is real , then that's unfortunate because they are rude , they cut you off while talking , they have attitudes , very impatient & keeps trying to throw you high priced tickets to choose from & then proceed to rush you to buy them . They claim they don't allow pets to fly , then later said they only allow small dogs to fly . Next they tried to charge me almost $1000 then claims the dog travel fee is $200 . He stated the prices I seen online & on their website / mobile app is incorrect & not updated . He's a liar , because this wasn't my first time booking through them , I just never called the number for customer service to speak w/ anyone . My ticket online one way plus 2 additional children ages 2-11 was less than $500 . If a small pet is an additional $200 then I would be looking at about $700 one way , so how did it jump to almost $1000 . Do Not Recommend !!!! read more

Breeze Airways - Scammers !!!! - Airlines Near Me - Santa Ana, California

We booked with Breeze because they were the only flight direct to our destination. & we're traveling with our toddler. Booking Flights: Process was fine like any other. Pay attention to bag sizes, they do charge for carry ons. Gate & Customer Service: We did not need, I digitally had our tickets on my phone & we were able to go straight to the gate. If traveling at LAX, we did take a bus to the actual terminal Flight/Service: F#%king terrible. Flight was almost 5 hours, no complimentary water or snacks. You pay for everything. Our family witnessed flight attendants stand back, not offer to help a single mom of 2 (kiddos under 4) to get her stuff off the plane. My husband was asked to get the car seat situated on the bridge cause it was taking too long (mean while flight attendants look completely miserable, offered no help & stood there). As we proceeded to the bridge, mommy of 2 had to put her baby on the floor, to open the stroller, her toddler had an accident was unable to help mom set up. My husband & I offered to help as soon as we saw her, I picked up her baby & my husband helped with the bags. If you're a flight attendant please know you represent your company & when you represent it well, have willingness to offer help or actually do your job with grace & a smile - people come back. But if you're not and you're going to look miserable, not go above & beyond in service b/c that's your job then this job is definitely not for you. Sad to say we would never use Breeze again even if it's "budget" friendly. As business owners we would know every business, every job literally will deal with serving people. I hope you guys do better with training your flight attendants, or hire ones that really value their job. read more

The review is of round-trip from SNA to Tampa. Both flights were right on time. The cabin was clean and the crew was very personable on both flights. One one flight I was in the Nicest seat, the wifi was free and we had access to drinks, including 1 alcoholic drink and regular snacks. Premium snacks were available for purchase. Premium snacks are pretty much fancier version of Lunchables and then one box that has a variety of mini packages (olives, crackers, cream cheese, fruit rollups etc.) On the Nicer seat on the way back ALL snacks are for purchase and no coffee or tea or Wi-Fi was available. Hence, took the star away. All in all, not a bad flight experience this time around. I did not have to deal with cancelations, rescheduling and other things including customer service, so this rating and review does not include that portion. read more

I really can't say enough good things about Breeze! I've flown with them many times! The customer service is amazing! This trip in particular was a little rough as I forgot my phone in the car when I was dropped off. The check in agent was amazing and helped me contact my husband and get it back! Thank you Joey at John Wayne! You've helped me check in a couple times and you are amazing and sweet every time! Breeze she needs a raise! Thank you! read more

Don't do it...not even once. Breeze is a slightly better choice than Spirit, but not by much. Their customer service is even worse than Spirit. Their website will advse that you arrive three hours early. When you do, you will find that they won't let you check in until two hours before departure. On a recent cross-country flight, after numerous gate changes, we were told that there was no wi-fi. This would be bad enough boredom-wise, but it also meant the sales system did not work and since there is no free anything (not even water) that meant no service of any type on a five-hour flight. The aircraft are serviceable, but not particularly comfortable or clean. The lack of advertising on the overhead storage is the only thing that gets them rated above Spirit. Seiously, take almost any other airline, take a train, take a bus, walk if you have to, but do not, under any circumstances fly Breeze. read more

flying on 07/05/2025 from jax to san, flight delayed for technical issues over an hour. no compensation provided, no apology. flying san to jax on 07/16/2025 and was seating in airplane on tarmac for 3 hours due to technical difficulties. they offer $20 credit to future trips! are you kidding me? no more ever. worst experience ever! read more

Today at the Breeze check in counter at LAX for a flight from LAX to Raleigh, the Breeze Airways staff mishandled a situation. The staff kept insisting that my mom's personal item is big and wants to charge $75 to bring it in as a carry on. I told her the size of the bag is for a personal item. But she doesn't want to accept it. I told her she can measure it but she responds with "i don't need to measure it, the way i look at it, it is big. She said it is $75. Since i have no choice, I don't want my mom to miss her flight, i paid for it, but it is actually just $40. So the staff is giving wrong information.... And she is wrong about personal item sizing. She should measured the bag if she thinks the size is off. I am posting here the picture of the dimension of the bag and the advertised personal item dimensions from the Breeze Airways website. I am reporting Breeze Airways to the Business Bureau for charging passengers' personal item as a carry on item, that is illegal! read more

Breeze Airways - Dimension of the bag carried by passenger 17" x 12.6" x 6.3" and staff charged it as a carry on luggage! 11/20/2024 11am at LAX airport - Airlines Near Me - Santa Ana, California

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Purchased my ticket to Orlando Florida from John Wayne Airport from the 13th to the 17th. I needed to change my return date to the 16th and the app was giving me big problems. You can't even call to speak with anyone. I tried on Facebook messenger from midnight till morning and no response all night. So I decided to call the John Wayne Airport and this young lady told me to be in the line by 10:15am this morning so I could get some sort of assistance. I was then told that I could only change on the app. Well I guess the attendant was also irritated with how long of a wait, and meanwhile the app kept spinning so she decided to get on her personal Lil computer to help me... Praise God. I had to pay an additional 80 dollars, to me this should have been waived but you gotta do what you gotta do. Oh also.i was told about discount Tuesdays. Very excited about that. Things went pretty smoothly with her help. Please update the glitches in your app read more

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My flight was supposed to take off at 1:58 pm, after a one hour delay. It is currently 3:34 pm, and we have not taken off yet. I also had to pay extra for a carry-on. I've had a better experience with Spirit.. let that sink in. read more

I flew them MCO-SNA. We had a delay of a couple hours due to a late aircraft, but crew and gate team were ready to roll as soon as the aircraft arrived. Turned us around for departure in about 20 min. Very friendly crew onboard, and before I even landed I had an email with a credit to use later because of the delay. Keep in mind, it's kinda a Jet Blue/Spirit hybrid. Think, branding of Jet Blue with pricing of Spirit. If you buy the base fare, everything is an up charge. I actually bought a first class seat for $129 and it was great. Only downside is minimal customer service options if you need to speak with someone. They respond to text, but don't have a phone number to call. They were very responsive, it just wasn't immediate when I had a question. I'd definitely fly with them again! I rolled the dice on it because I figured if it fell apart I'd only spent a hundred bucks, but it was a great experience overall. read more

Breeze Airways - First Class Seats - Airlines Near Me - Santa Ana, California

Long overdue review post-flight! We flew SNA to MCO in the "Nicest" first class seats. The fact that it was direct was AMAZING! The seats were very comfortable, and the staff on board were chatty, friendly, and helpful. I really appreciated that I had a nice place to set my phone and watch my shows while enjoying the heavy snacks provided as part of my ticket. I reduced it by one star because on the way there we were delayed by over two hours. That really sucked. SNA isn't big, and we were bored. We were also delayed getting on the plane by about 40 minutes on the way home. That wasn't bad! However, once on the plane they kept us on the tarmac for repairs for an additional 60 minutes. Overall, the price for a 1st class seat with a direct flight out of SNA was FAR less than an ECONOMY direct flight out of LAX! It was a no brainer - we had a great flight. The delays sucked, but I'd rather take that than a drive to LAX or having a layover. read more

Love the direct flight from Orange County CA to Columbus, OH. Great flight, nice clean plane, comfortable seats. The only negative is the lack of customer service via phone. All customer service is on line only, which is frustrating. If they offered a customer service phone option(to talk to a person)I would have given 5 stars! read more

There is absolutely no reliable customer service. I asked to cancel a reservation and I had to do it via text. I was led to believe the reservation was canceled. However two days later I discovered it was not and my fare was forfeited. After texting back and forth with customer service for an hour, they gave me the run around and no true help. You may save money but just hope you never need help because they do not have anyway to resolve concerns. read more

Breeze treated my son who is in the US Coast Guard terribly. I dropped him off at the airport in San Diego to go to Connecticut on orders and they did not accept his 3rd checked bag. He has never experienced this with any other airline. He missed his flight and had to book on American for much later. Thankfully American honors people serving in our military and will take his extra bag. My son tried to pay for a 3rd checked bag, but they refused to take cash (he didn't have a credit card on him). And I'm trying to get a refund for the Breeze flight now but they literally have no one that you can talk to and the customer service in general is terrible. Don't fly this airline. read more

I loved using this airline so glad they offer a quick flight to utah... great service clean aircraft and very informative captain

I have only had good experiences with breeze airlines. It is the first Utah based airline and they fly out of Provo and potentially have flights out of Salt Lake City International Airport. Breeze provided cheaper prices for specific locations. There are certain days only available to be able to fly, so flights and seats can be limited. If you park there they will charge you a daily fee of at least $30, that's a heads up to take an Uber of Lyft, friend drop you off, etc! read more

I took a flight on Saturday the 16th, the nicest package. They only served drinks once on a six hour flight. They're the seats were not very clean either. Not very good customer service. read more

Flying breeze wasn't a breeze. They lost my sons golf clubs when flying from Orlando to Santa Ana and when asked how the claim process works, no one could give me answer. I asked to talk to management and no one would come speak to me. I asked to call Orlando to figure out if the bag was still there and all I got was "no one is there to help you". The aircraft was nice but the customer service and baggage process was awful. read more

Top to bottom, start to finish this was the worst travel experience I have ever had. The check in process was delayed, then slow, then bungled. The agents couldn't operate their terminals and the kiosks were malfunctioning. The take off was slowed as the flight attendants tried to figure out how to give the safety instructions. On all four legs of the trip, half of the bathrooms were broken so there were lines in the aisles the entire flight. All of the same mishaps occurred on the return flight PLUS, we arrived early so there was no available gate. So we waited for a half hour and then were directed to a different gate. The finding the correct baggage carousel was a guessing game. No one seemed trained or experienced and no employee seemed happy to be there. No matter how great the price is I will never fly Breeze again! read more

We flew for the 4th time on Breeze today September 12 from Cincinnati to San Francisco. This flight was not like the others. No food was offered. No mention of snack boxes, etc. Not even for a price. No water was handed out. The front bathroom was broken. We sat in the front seats and we ourselves told passengers who were lining up that the bathroom was locked. The flight attendants were in the back of the plane, chatting. Can you believe this? So sad. read more

This airline takes cheap to whole new level!!!!!!!!!!!!! Paid for nicest(first class). But they ran out of seats so we fly nice (coach ) read more

Can't recommend this airline. We sat on a plane waiting to leave Orlando for 3 hours before the 5 hour flight to John Wayne. It was suppose to be 10 minutes. The refueling took so long that they redirected our flight to LAX at the last minute. Everyone had to fend for themselves to get back to SNA. They said they would reimburse our Uber trips back to SNA if we had receipts but that will take a month. You would think that after all that time they would at least give complimentary soda and snacks but no they did not. The 5 hour flight turned into 8 hours and they should have done something to help. That's a long time to go without food. read more

I hate to do this because it could give away this beautiful gem but Breeze kicks ass. Flew from Orlando to OC and it seemed like a 20 minute flight. I flew Spirit from Pensacola to Miami (50 min flight) and it felt like I was incarcerated for a month. I just wish they'd add more destinations from Orange County. 10 Stars! read more

I booked a round trip from Orlando to OC for my friend a month ago with confirmation (Sept-Oct ) They suddenly changed the return date (returning 2 days earlier)They offer no other flight dates to choose from till next February !! Not sure how the trip quality will be but this never happened to me . No one to talk to. Changing the flight time is not too bad but forcing the client to accept another flight date is unacceptable for an airline !!! Breeze is getting off on the wrong foot. Together with bad reviews from other passengers, unless Breeze improves drastically, this airline won't last long read more

I purchased a ticket on trivago for breeze Airlines. It never got registered with Breeze airlines after finding out that the company that booked my ticket was based in China and was unable to contact them with any of the phone numbers they left nor was the flight number even correct or even registered with the airlines when I called the airlines to find out what time my ticket or what time my flight would take off they inform me I wasn't even on the roster. I had already purchased a return flight directly with Breeze and they tried to charge me for the same flight I had already paid for, when I inform them of what happened they just told me you have no legs to stand on, sir you didn't buy the insurance and when I tried to talk to somebody they informed me for a dollar refundable they would set me up with a specialist before I read the fine print and saw that I had to buy a $55 per month membership in order to talk to anyone. This airline is a complete scam rip off they will not work with you. They will not honor deals that they have people selling their tickets I wouldn't recommend this to my worst enemy aware they are extremely bad at customer service very dishonest read more

Breeze Airways - Airlines Near Me - Santa Ana, California

Someone is using my information to book flights but nothing was being taken from my bank account. It took 2 weeks to get ahold of someone. After the 3rd day, I started canceling every flight booked. So, whoever is using my information, is probably pretty mad now. read more

We had tickets booked for a trip and they were cancelled two months before our trip. Also, they just canceled flights up until February 14. This means all people that got airline tickets for the holidays are not able to fly if they are traveling to or from Orange County. Be careful! It might look like a great deal, but in the end it isn't. read more

I really don't enjoy writing negative reviews, but I had the unfortunate experience of having to deal with Breeze Airway's customer service. The bag check-in gate closed earlier than the policy stated on their website (it's supposed to close 45 minutes before the flight time but it was closed an hour before) and that was confirmed by the customer service team member over text. If you try to contact customer service they will not only take a long time to communicate back and forth with you, but also give you false information and be condescending while doing so. I was given two different times about how long the bag check-in was supposedly open today according to the initial team member I spoke with. Then I was redirected to Brooklyn, the supervisor who provided me with yet another time that the gate was confirmed to be open. Even when their own policies are not being followed, they will blame the customer and refuse to give you a refund to your original payment method for missing your flight because the bag check-in gate closed early. read more

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We flew from Provo to Orange County, it was smooth! Seats were roomy and the flight crew was great. Definitely will fly again. Highly recommended. read more

Buyer beware. They cancel flights for no reason. Yes, I can find another airline, but the inconvenience is unfortunate.

Although flight was smooth & seats confortable, they never loaded my checked bag; at our stop in Cincinnati I checked my AirTag & it showed it was back in Orange County, CA. I was there way ahead of time & the 5 people traveling with me got their bags. It was super hard to find someone to file lost bag & I can't reach anyone in customer service! Bad bad airline read more

Canceled flight day off departure. And there is no contact person to talk talk. There is not a customer service line. I won't trust the airline anymore, not worth the discount they advertise. read more

I have no complains about my experience. It is extremely convenient for me to take a direct flight from John Wayne to Orlando and not go through LAX craziness. I got to experience the regular (Nice) seat on my way there and 1st class (nicest) on the way back. Think of it as a commuter's, no frills flight. Seats are fine, 1st class seats are obviously a little larger and more comfortable. Regular seats don't offer anything in terms of drinks (even soft drinks/coffee) or food - so you have to buy your own snacks. First class will give you a snack box (which is decent, but still is no hot food or even a sandwich) and 1 round of alcohol - you will have to buy the drinks after that. There is no wi-fi on board (which makes for a very boring 5 hour flight), but I hear that it is coming fast, so hopefully we will see it in a month or two. (Honestly to me it is more important and more of an inconvenience not having than food on the plane). 1st flight was slightly delayed (under an hour), nothing unusual, returning flight was on time. Take-off and landing were fine, on the way there we had to circle around the airport around 6 circles while waiting for our turn to land. Did not have to use a customer service, so I hear this is where they still fall flat and learning. But other than that - will fly again! read more

We scheduled a flight from Provo, Utah to Orange County, California for a family reunion. Four hours prior to our flight, emails started arriving. First We scheduled a flight from Provo, Utah to Orange County, California for a family reunion. Four hours prior to our flight, emails started arriving. First email said flight would be delayed one hour, then it was delayed two hours, then delayed three hours. The flight was delayed 4 1/2 hours and was REROUTED to arrive in San Diego. San Diego??? 13 emails of total chaos and confusion. One email said they had credited our Breeze account with 50,000 miles then another email followed later stating that was an error and it had been changed to 5,000 miles. We had to book last minute with Delta to get to our original destination at a 3X premium. Haven't heard a word from Breeze how we'll be compensated for their debacle. We gave Breeze a try - I suggest you all save your money and fly with a dependable, reputable and responsible airline. read more