This airline is the worst. Every time I try to book online, their website is not working so I have to call an agent. They charge a fee to book via the phone. So every time I have to get the fee waived because their website is down. I am doing a lot of travel where Frontier is the only airline that flies direct into my hub, so I am held hostage to this airline and actually enrolled in their credit card program... which, by the way, does not link to your frequent flyer number and no one seems to know how to do this. So, I have called them three times and asked for help. On all three occasions, the rep was very nice and friendly, then put me on hold for 30 minutes, and then disconnected my call. I am not making this up... they put me on hold and then disconnect me I am furious and honestly have never had a worse customer service experience on EVERY SINGLE ENCOUNTER WITH ONE PROVIDER MULTIPLE TIMES in my entire life. And don't get me started on their nickel and dime approach to paying for a carry on, paying for your seat selection, and some family pooling scheme I can't even begin to figure out. Finally, their seats are like fold up lawn chairs, and their tray tables are no bigger than most people's palm of their hand. I hate this airline so much that I am gong to fly another airline with less attractive fly times and with "change plane" routes... which I hate but will do because I really HATE FRONTIER. I hope they go out of business. read more

Pros: Funny smart-a$$ pilots and competent stewards who know who they are flying for and the sarcasm shows. (Best part actually) Cons: No drinks or snacks. Worst chairs for any flight past 60 minutes in duration. No tray table, instead you get this ledge thing. Additionally you are guaranteed at least 3 annoying/sketchy/idiotic passengers per flight. Some are straight out of the movie "Idiocracy". Back & neck sore by end of flight. There is NO real padding or cushioning on the chairs. Advice: Friggin PAY for the extra legroom. You will suffer if you are above 5ft 5in tall otherwise. The low price is not worth it for cross country flights. Should rebrand itself as "NYC Taxi airlines" to give people a real sense of what they are getting into as far as quality. Only taking them again if desperate. read more

Would give 0 if I could... flew American out of Philly our bags were under 40lbs we go to fly out from Tampa via Frontier & all the sudden our bags are over 40lbs (we DID NOT add a single thing to our bags) we threw out a bunch of personal belongings because they wanted to charge us an extra $75 each for being overweight. We then ask for our boarding passes and they tell us we have to PAY EXTRA to have our passes printed out. It is 1000% worth it to spend an extra $50-100 on a better airline! read more

I was booked in a flight from bwi to Atlanta on Sunday January 16th, our flight was cancelled, and I understand shit happens, but they wanted to book us on flight to Orlando today and only back to Atlanta on Tuesday morning which is outrageous, and you can't even bother to put us in a hotel or something, no, we had to wait almost 48hrs to travel standing in the airport apparently... and it was all your fault... not mine, I didn't miss my flight, this was my first and last time traveling with Frontier, you where able to achieve the impossible... be worst than Spirit. On top of everything, the non apathetic clerk at the counter couldn't even apologize for it. If I could give 0 stars I would. My business may not be much to you but I'll make sure to spread this incident around to everyone I know. Thanks for nothing frontier read more

My mother along with 15 other people missed their flight because the clerk did not announce boarding. Now my mother is stuck in Arizona expected to come out of pocket for hotel, Uber, & food. That is not right!!! Management at the airport where no help!!! Never again! If I could give negative stars I would. read more

Fly Frontier only if doing so means substantial savings. There is a charge for every thing so you may not save in the long run. There's a cost to bring a carry on, to pick any seat in advance and for any beverage other than water. My seat was broken, it wouldn't recline so it felt like the person in front of me was in my lap after he reclined. I asked to move to another middle seat a few rows up, I was told by the flight attendant that she was not authorized to allow me to sit there without a fee because it was "stretch" seating with more leg room, even though I had a broken seat. My kind neighbor let me take his aisle seat and the arm rest was wobbly. Also the airplane looked like it could use a good cleaning. Finally, the boarding process at Dulles was very long and it was difficult to check in online because I booked via Expedia. The service on my flight back to Dulles was actually much better then the experience described above on my flight to Charlotte, but I would still try to avoid booking on this airline in the future if I could find a good deal elsewhere. read more

Frontier Airlines - This is the back of the seat in front of me with my tray table down. The aircraft could use a good scrub down. - Airlines Near Me - Arlington, Virginia

Worst Airline ever! If I could make it a negative 5 stars I would. Ruin my birthday vacation. I will not be a returning customer.

The fact that you have to pay for a carry on bag and every checked bag is preposterous! What's even worse is that you have to pay for your seat if you want to fly with the folks you're traveling with! To go from DCA - DEN, our flights were $602 but we ended up paying well over $1300! NEVER AGAIN read more

Just garbage I totally forgot about my previous experience with this ridiculous airline with no customer service before I booked my trip. I was supposed to fly on January 29, flight number 0664 from SFO to DCA, but my flight was completely canceled without any notification, I guess these cheap airlines cancel their flights if there is not enough passengers. I didn't even get a full refund due to their cancellation policy, so basically they have created a policy to steal your money while they are at fault. They caused me a lot of pain and suffering, and it cost me another $355.00 to get a one way ticket with a different airline so I can fly on the same day due to the family emergency, now I have to buy another one way ticket to get back home read more

1) No ticket agents to assist you 2 hours BEFORE a scheduled flight...None at all. So why arrive earlier if you're trying NOT to rush. So much for customer service. 2) I'm traveling with my children (2 kids, 13 and under) and I wasn't able to book seats online together. So I'll do it when I check it - right? WRONG! I was informed my the agent, that finally showed up no more than 2 hours before our 6pm flight, that I couldn't book seats together unless I 1) booked directly with Frontier not a travel site , and 2) seats would be magically available if I paid $50 per person for "extended legroom". Yeah, I'm an naive boob! She of course found 3 seats together after I gave her "the look" (why do people test me and make me misbehave? ), but she still felt the need to remind me I should book directly through their site. I kindly informed her that I would not be taking her advice because this would be the last time I'd grace this airline with my presence. It horrible and insulting that airlines now charge you for the displeasure of flying their planes but to have someone lie just get get more money is simply unforgivable. It needs to snow, sleet, and have the Almighty make an appearance in hell before I ever take this airline again. read more

Frontier Airlines - An airline I'll never fly again, even if God invited me with a first class ticket - Airlines Near Me - Arlington, Virginia

Crappy airline. Very expensive baggage fees and food. Planes are dirty and small, no entertainment at all. Seats are very small also.....just pay the extra dollars for a better airline. The cost you save on the flight will add up with the non sense. I will never even think about considering this airline ever again, and under no circumstances. read more

Does anyone working here have a clue? What a joke. Rudeness, fee after fee... since when did flying low class become worth more that 1st class flying an airline with first class? Terrible terrible terrible read more

If I could choose 0 I would. The website said I could change a flight preference by cancelling the flight and use the credit, but that is a lie! They charged me the total fee and no one to talk to. Emailed customer service only to get the legal terms which wasn't shown at the time of this change. Will never attempt to buy tickets from this airline ever again and recommend everyone do the same as to not get screwed. read more

I had never flown Frontier before, and based on reviews, I was a little skeptical. However, 4 flights later, the experience was a very good one for me. The flight crew was always very friendly and gave great service. Our 4 flights were not only all on time, but even arrived up to 30 minutes early to our destination. Also, the leg room is pretty decent compared to other airlines that I have flown with (I'm pretty short, so some people might not agree with me on this). My few complaints are about the extra fees: -They charge for checked luggage, however you are allowed one free carry-on. -It's nice that they have personal television screens on the back of every seat, but they charge you to use it, even if it's just to watch the channel showing the airplane flying across the map. - They give you a complementary drink, but you have to pay for all snacks and other food. They don't even give us free peanuts? C'mon. The airline is based out of Denver, so unless your destination is Denver, you're going to have a connecting flight in Denver. If I can find a cheap ticket, I wouldn't mind flying Frontier again. read more

Frontier Airlines is the worst airline I've ever dealt with. I purchased insurance because of the fact that they have no electronic tagging for bags and I was skeptical that my bags would arrive on time because of previous mishandling. Not only were my bags late, but they were stolen in the airport after I filed a claim with Frontier. I just spent no less than TWO hours on the phone with an incompetent, rude, and patronizing associate (apparently named Latonya) in "central baggage office" who hung up on me after talking over me for 10 minutes. She had no regard to the fact that my baggage was damaged with missing items, instead she scolded me that I should have followed their laborious, obscure procedures in a 'more timely' fashion. DO NOT waste your last time with this airline. RUN - FAST the other way. Customer service is not in Frontier's recipe for success. The escalation was non-existent and I will be shocked if anything has been done when I call back in two days to follow up on supposed actions. read more

Truly scrapping the bottom of the garbage can of an airline company. They have constantly shorted many customers due to the COVID-19 pandemic. They do not refund you for stepping out of your way to protect staff and customers if you test positive. I wonder why they still have customers seems the other airlines provide much better service (in a service industry). read more

I flew from BWI to Phoenix when the plane landed I went to baggage claim to put up my luggage. When I get there they said my luggage was left at BWI and I should get it the next day. I explained I don't have anything to wear they told me to go buy clothes for up to 100 dollars and I will be reimbursed within 7 to 10 business days. This is the worst airline I ever flew. read more

AIR SHAME This plane line is the literal worst. Let me tell you why. First of all, there are no upgrade options, the seats don't recline, and you have to pay to check and carry on your bag. For me, just to assign my own seat was $45 but my friend did not have this trouble. I got on frontier for a 2 hour trip to Colorado and immediately upon boarding we were informed that a small issue was underway with the fuel transfer thing. The pilot literally said it would take less than 5 minutes. An hour later we deplane. My 7am was moved to 10, then 130, then 7am the next day, then 830 pm the next day and ultimately canceled. THE. WORST: read more

WORST. AIRLINE. EVER. Seats don't recline, they charge for everything, even fresh air, and after they lost my bag the person helping me just stopped and started helping someone else. I imagine this is the airline the Third Reich would have ran if we wouldn't have destroyed those Nazi bastards! If you want a horrible experience use this airline... read more

BLUF: Fare scam. You get what you pay for. Which is pretty dismal. I booked a flight from DC to Denver on their web site. The next day Frontier sent me an email with a sale on the very same flight, but $40 cheaper each way. When I got home I called them to see if I could get the lower fare. First, the customer service rep said there was no such sale. Understand that I was literally looking at the Frontier site online ad while he said this. Then he said that I could cancel and rebook, but the fare would be $15 higher. What about the discount fare? Well, he said, if it's been more than 24 hours since you booked, you can't change your fare. Keep in mind, he was willing to change my fare as long as it was higher, but it was "impossible" if the fare was lower. I can't help but think that they specifically send out deals on routes you've already reserved, but only after it's too late to get those fares. Before you book them, take a good hard look at what value you place on customer service and how much you will be nickle and dimed with extra fees. You may well find another airline is cheaper and more customer friendly. read more

If I could give negative stars, that's what they would get! PLEASE do not book with this airline. The "cost savings" isn't worth it. They will not refund you properly when they screw up. I spent OVER 6 HOURS ON THE PHONE trying to get the full refund that was promised to me at the airport when they changed the gate on us and didn't alert us in any way and missed the second leg of our flight. The next flight home wasn't for 24 hours! We were forced to spend the night in the airport because of their screwup, meaning WE WERE FORCED TO SLEEP ON THE FLOOR AT THE NOISY AIRPORT. Which means we didn't sleep at all. WE ENDED UP HAVING TO SPEND DOUBLE TO BOOK WITH ANOTHER AIRLINE TO GET HOME. Please spend more on a decent airline and save yourself grey hairs and massive hassle. It's a first world problem, but this airline should not be allowed in a first world society. They run their "customer service" like a 3rd world dictatorship. And don't give a crap about their customers. It's "not their policy." read more

Worst airline I've ever imagined. While I purchased Frontier to save money, they indeed cost more once you add in the extras; but it was the ground crew & service which made it worse. I paid $90 for my cat to sit under the seat in front of me, (fair) but this meant there was no place for my coat or purse. On Frontier you are permitted one free carry-on, but it must fit under the seat. To place an item in the overhead bin you must pay; Since my cat was under the seat, I couldn't fit my purse there & since I paid for my cat I had already used my 1 paid carry-on permitted. When I asked the ground agent what I was to do with my purse during take-off & landing I was advised to "hold it in my lap & lean over it".... is that even permitted? I had to laugh when I purchased a drink & immediately received a text asking what per cent tip I would like to give the flight attendant ..... REALLY???? read more

Certain stewardesses will treat you differently depending on things not having to do with "the content of your character."

Worst airline ever. flight was delayed by then and they delayed even further by requiring EVERY carry on to be sized.

If it was possible to give zero stars I would. I'm not one to complain about flying or paying for baggage. But this time I'm feed up with how many bag fees I had to pay. This is by far the worst airline I've ever flown with and I will not be flying with them again. Horrible experience.....I fly all the time and most of my luggage weight is set to a max of 50lbs but they set there's at 40lbs, and then to have to pay additional for my carry on. I get that they have low prices, but look at Southwest Airlines, low cost and free bags. Like I said not one to complain, but this was by far the WORST. I will be calling there customer service support and making a formal complaint as well. read more

I was looking for a flight home from Tampa to BWI. I saw Frontier had a flight for $74. I thought I was getting a deal. Bought it and found out it was not a deal. I had to pay for my bags: 1 checked bag ( under 40 lbs) and 1 carry on. Frontier charged me $114. For those 2 bags. When I get on the plane, I am sitting on hard wood with a smashed piece of foam stapled on it. The flight was over booked, so it was packed. I found out that there is nothing free on Frontier- not even a cup of water. Water cost $3.25. and they only had 1 brand of water that I refused to drink. They only take credit cards, no cash and no Discover cards. I had a 5 hr layover in Atlanta and when it was time to load my second frontier flight to hell, there was no plane. No one knew what was going on because Frontier does not like communication. I was supposed to be at BWI at 3:30, I arrived at 5 pm. Frontier Airlines is what I call an airline on the fringe. I will never fly with them again. read more

ABSOLUTELY HORRIBLE!!! DO NOT FLY WITH FRONTIER AIRLINES!!! I didn't read the reviews before booking and I'm paying for exponentially now! Like most of the other reviews, Frontier is a small company running an AIRLINE SCAM by charging its passengers for EVERY amenity. My boss decided to change the project end date, so I called to modify the change date. The Frontier voice system directed me to their website, which was a waste of time because the website directed me back to a live Frontier rep that proceeded to charge me an additional $100.00 to change the date. Should you choose to book a flight with Frontier Airlines, book at your own risk. read more

Agents were very rude at BWi. I was in zone 1 and still had to pay for a bag that they stated was free!!!!!

When we first boarded the plane and I got to my seat, it was covered in crushed chips. I had to ask the staff for a napkin to clean my seat and when I told them the issue, they just stared at me like a deer in the headlights. After everyone had been seated on the plane and waiting for take off, we were then told that there were maintenance issues with the plane. They decided to keep us on the plane with no AC for an additional 30 min before deciding to have us all get off. We were initially supposed to leave out at 5:45pm, but we re-boarded/took off at 8:00pm. Once I got home I received an email from Frontier for a $25 voucher. What a joke. I am never flying with them again. The plane is cramped and the ride is bumpy and miserable. read more

This was the worst flight I ever took. This airline is ridiculous and overcharges. They delayed my flight for 3 hours, let us get on to sit for 45min just to tell us to get back off...15min later they cancelled the flight. Not only did this inconvenience everyone when then had to come out of our own pocket to get another flight after being promised to be reimbursed. I was then told I would have to wait 30 days to receive a check in the mail. That's absurd I didn't have to wait 30 days to pay them so I expected my money right back. Never fly with them. I had to put a start but they get no stars from me! read more

Frontier Airlines - Airlines Near Me - Arlington, Virginia

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I had been a previous fan of Frontier and am open to upgrading this review pending resolution of an absolutely horrific customer service experience. Sunday return flight from DEN to DCA cancelled. No notification before or after; my family and I discovered when we arrived at airport. No Frontier flights until Tuesday. Frontier offered up to $500 reimbursement to rebook on alternate airline. Nothing under $1,000/ticket for 5 people on Monday. Frontier rebooking link useless. Best we could find under $500 independently was Southwest flight from ST. LOUIS to DCA the following day (Monday) at 1pm. WE WERE FORCED TO DRIVE 13 HOURS OVERNIGHT TO ST. LOUIS to get home. Incurred ~$2,500 in additional expenses on top of $2,500 original round trip tickets just to get home. Frontier customer service unresponsive through Twitter. Submitted story and receipts today. Will update this accordingly based on outcome. Exhausted and highly frustrated with this most recent experience! read more

Customer service is non-existent, they cancel flights at will and really could care less about the customers. Don't be fooled by their low prices. You will get screwed with no warning or compensation. read more

The absolute worst. When I went to check in I was hit with a deluge of hidden fees. They tried charging me for my seat! Seriously. When I tried selecting the only "free" seat they had available, they then tried charging me for a "seat downgrade fee." I was also charged $40 to carry on a single bag. It would have been $35 to check a bag. I was also charged $10 for an "e-commerce fee" (that means I used their website). I was charged $19.98 for a "user interface fee" (that means I was charged for checking in). They may look like an inexpensive flight, but with their hidden fees you will pay more. I'll never fly Frontier again. read more

This company has such a poor customer service. Today, 5 people missed a flight just because of an ignorance of a lady, who didnt even want to bother to try to solve a situation. So, 4 of us got 40 min before the flight and we couldnt get a boarding pass because we were supppose to be 45 min there before flight. Really? It is not written anywhere that this is a MUST policy. One of us was there more than 45 min before the flight, and he couldnt get a boarding pass because the lady couldnt print it through his phone... On top of this, she just left. Simply like that, said she couldnt do anything and LEFT. She didnt even tried to help, or resolve the situation . NOTHING. Ignorant!!! NEVER ever again frontier!!!! read more

NEVER - AGAIN or rather only in case of an emergency with just a bookbag on my back, because they charge for everything and never leave on time. So you have to pay for your seat if you have a preference, nope dont just check in early and "get in where you fit in" like Southwest - nope no deluxe seating or anything of the sort for your money. So you also have to pay for your carry-on, 30 at on-line check-in and 35.00 at the gate -_- So 20.00 online check in for baggage or 25.00 for checked baggage at the gate You get charged for water/juice/tea/coffee.... The planes are nice enough, my departure plane had newer leather seating and individual tv's in the headrest. Once they finally got a plane to the gate, 5.5 hours after original scheduled time to return, because of "maintenance issues and awaiting paperwork" it was the same newer seating sans the individual tv's. If I have to be on a plane and pay for everything I want to atleast be able to recline my seat, so with that I do not recommend nor impressed read more

Lost my bag on a direct flight from DIA. Took over 24 hours to return to me on a two day trip (it's still not here). Employees at the Frontier desk at DCA like to tell you when you have an issue that they "aren't frontier employees, just contractors". Ever needed a customer service issue handled by someone who cares about their job 0%? This is the formula! "Contractors" for customer service. People can't give a shit about their job when they don't feel responsibility. Whoever was supposed to drive my bag last night lied and told me it would be 2-5 hours, had me stay up all night long waiting, to receive a call at 8am asking where to drop the bag off because the guy was just leaving. NEVER AGAIN! Worst service I have ever received for ANYTHING I HAVE EVER PAID FOR. Do not waste your time, money, or energy flying this airline because they value you as an object, not a human. read more

My flight was canceled at 430 for a 630 flight. No email no call. Wasted money and time to get to the airport. At check in they said possibly rescheduled for 1115. This is ok by myself but i had a toddler with me. Six hours in an airport with a toddler not so fun. No discount on baggage or tickets offered. Would rather walk next time. Dont let the cheap tickets fool you. They charge you for everything else. Im surprised they dont have a slot at the bathroom to charge you 25 cent to pee. We get wgat we pay for. Lessoned learned. read more

All I can say is, you get what you pay for. The ticket was dirt cheap from Vegas to IAD. Too good to pass down for last minute. Non-stop. I couldn't resist, even after reading previous reviews. Friendly staff, but the airline will nickel and dime you for everything: carry-on, drinks, snacks. These things are normally free on other airlines. My redeye flight was 1hr delayed, no problem since I wasn't in a rush to get to my destination. Overall, I can't complain. read more

If I could give them 0 stars I would! I'm supposed to be moving to California at the end of the month and was scheduled to view apartments today. I went to the airport (DCA) yesterday to catch at 6pm flight to Denver then transfer to Ontario. My flight was delayed FIVE times before it was finally canceled. There were only two representatives at the counter and one of them had no clue what she was doing. The only way you can get through to a customer service operator when calling is by pressing "2" to change a flight then say you want to book with a representative. I was on the phone for FORTY FIVE MINUTES talking to a representative about my options. My options were to take a flight from DCA to DEN this morning at 9am then wait a WHOLE day at the DEN airport to catch another flight to ONT the next day or to get a refund. I took the refund because that's ridiculous! They have poor customer service, they have staff that are clueless and they do not care about their customers. I feel bad for the people that had to use THEIR OWN money to find a place to stay last night because they did not offer them a hotel voucher. I WILL NEVER EVER ATTEMPT TO FLY THROUGH FRONTIER EVER AGAIN! They make Spirit Airlines look like royalty. I spent $445 on a round trip ticket!!!! read more

Frontier Airlines - Airlines Near Me - Arlington, Virginia

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Sunday, 9:30AM. Customer rep: Olgo (Badge #: TO) Quickie: - Left off the flight list: did not notify some of its travelers (I was one of the lucky ones) - Long wait time for phone agent - No compensation for creating inconveniences to its customers - Lack of staff to assist long lines *Kiosk customer service: mediocre And then...? Fail. It's gotta be one heckuva deal again for me to fly with Frontier. read more