I am adding my review because based on the negative reviews I read here before receiving service I was nervous. Let me tell you I had a great experience with this company. Choice warranty sent the technician to my home because my air conditioner broke. It was 80 degrees inside my house, 95 outside we were suffering for several days. The technician arrived, found the problem quickly, replaced the part the same day and fixed the AC. I cannot tell you how thankful I am. Great experience read more

So Frolkin and Sons was the 4th plumber that Home Warranty of America sent out for a leaking/dangerous water heater that had only been installed a year ago. They IMMEDIATELY found the real problems (horrible initial installation) and worked with the Warranty and combines (manufacturer and HWA) to get this nightmare fixed. ROSS (our guy) was in and out in about 4 hours (including dropping the bad unit at Lowes). His work was mastercraft after the prior people we had working on it. I can't speak to price as I knew there was $450 that was outside the Warranty (parts/labor) but totally worth it. Gave my family a safe peace of mind. Can't be happy enough. read more

I'm not one to write harsh reviews but I do not recommend using this company. I went through home warranties of America and did not receive any type of confirmation or communication at all about Frolkin & Sons setting up an appointment. They were supposed to contact me within 48 hours, I did not receive any contact at all for a week. Suddenly, at 5 AM I receive an email from home warranties of America that they scheduled an appointment from 7 to 11 AM that same day which I was not aware of and did not receive any communication about this at all prior to the date. I called the them numerous times and did not get any responses back. Additionally, they were already running late about two hours. Not only till later, I read reviews online and saw the other reviews about their service. read more

Unfortunately, there were 2 issues with the service, though people were very nice. Nice in communication, but not good with customer service - just my opinion based on this experience 1. The technician who came out initially was unable to correctly diagnose the problem after trying different things. He found a different issue (minor, replacement of a part), which would be covered by the insurance company. He promised to be back with the replacement part to fix that. NOTE: after I discussed the problem with the owner and based on his recommendation I contacted COMED, and they had the problem resolved. Apparently the owner has the expertise - thank you 2. The problem with the faulty part never got resolved. The scheduling challenges lingered for almost a month. I called the insurance company in the attempt to extend the coverage term past the standard 30 days from the date of original service, and they said that the company reported that they completed work I waited a few months to post this, since I did not want to give a negative review. If anything happens now, I'll be happy to take it down and change the rating. read more

Identified through CHW. They handled a plumbing issue at one property; tenant said they were professional and thorough, and an AC issue at another property. Tech was knowledgeable and honest. There was a little location confusion (they showed up at wrong location for AC), but they apologized and recovered quickly. I'd use them again. read more

STAY AWAY! Had a hot water tank replaced by this company thru my home warranty. 1st off they did not match the existing one I had even with me questioning it. 2nd they charged me over 500 dollars for about 100 dollars in parts if I'm being generous. 3rd poor install. Didn't bother making the water pipes level and just twisted the gas valve to make existing line work (should've made an offset and this can cause future gas leaks) expansion fitting was loose too and the tank is currently leaking (not even 1 month old). read more

See all

So Choice Home Warranty assigned this company to fix an electrical issue on a Saturday and appointment for technician was Monday 3-6pm window. I called Choice Warranty to see if I could make it sooner and was told to call them directly and like the other reviews voice mail not setup ( red flag 1) Monday comes at 4 pm I check my email to see an email received at 3:22 pm saying had to reschedule for Wednesday at 11 am. (Red flag 2) I call Choice Warranty regarding issue and they said well it happens and I should have called the company directly to verify appointment are you kidding me. Told I did and no voice mail setup. Said I took 4 hrs vacation for this appointment and now will have to take Monday off for total 12 hrs lost vacation with no guarantee they'll show up then. Can Choice waive my service fee $75. For my inconvenience was told sorry we can't your out your time too bad so sad. I asked if I could use a different company they agreed to that and am waiting to hear from Choice Warranty on new company. So far have used Choice Warranty 2 times failed to fix a washing machine, 2nd an issue with island range hood not fixed either and now a breaker issue. Seeing what happens with new company but feel Choice Warranty is a scam as well. read more

Vassy was excellent! He repaired my sump pump quickly and went above and beyond -- securing wires that other companies had left on the basement floor and even suggesting I extend my gutter toward the street to help prevent future leaks. Professional, thorough, and truly looking out for the homeowner. Highly recommend! HWA referral read more

They came to our house, did a wrong diagnosis, and sent wrong information to the insurance. Instead of the sewage injector pump, they said they are changing the sump pump. When we called them, they said the manager will call us back, but no one is calling after multiple attempts. read more

Extremely disrespectful , unprofessional , and rude. I waited all day for their technician to arrive only to laugh and walk out within 2 minutes . After waiting a 4 days for the appointment . Without an explanation. Their reviews are not genuine , I would never ever recommend this company to anyone . nobody answers the phone read more

As a small business owner it actually bothers me to have to write such a terrible review for a fellow small business but this is getting disgustingly out of hand. Frolkin and sons came out to install a new ac unit Wednesday 7/8 and immediately there was issues. House was 87 degrees and didn't get a single degree colder for 2 days. Went to see why and the lines were completely frozen solid! Called back(after 8 calls and complaining to my home warranty company I finally received a call back) and the scheduled to come out 7/14, which is already unacceptable. The lines ran out of refrigerant and needed to be recharged, how does a professional hvac company not know how much refrigerant goes in a new unit? Ac worked for 10 minutes after technician left and then the whole unit went dead. I called the technician and company 17 times to come back because my 84 year old grandfather already had 2 heat strokes from the heat and was hospitalized and I couldn't have that happening again. They never answered and never called back or left a message. After taking the face plate off the unit wires were twisted together very very poorly and caused a fuse in the furnace to short out and I had to replace it. Thankfully after that everything was good... UNTIL today 7/16 when the lines are COMPLETELY frozen over again and even worse than before. They came to my house including the day of install 5 times and I will not call them again!! I'm extremely frustrated with this company and they took my money very fast but trying to get someone to come back and fix their mistakes is impossible. PLEASE BEWARE!!! read more

Very unreliable on keeping service appointments. No technician ever showed up for one appointment and the other appointment was rescheduled during the appointment window for a week out, after sending me an appointment reminder that same morning. When I called the service phone number they had provided. The calls were NOT answered, nor was there any provision to leave a message. Very difficult company to work with. Who knows if they are able to fix an appliance! read more

I was a bit nervous after reading some of the review, but I was pleasantly surprised at my experience. Today, Yury came to assess an issue with my sump pump which is located in the far corner of my crawl space. he was very efficient in diagnosing the issue, and even showed me a video from his phone because I would not be able to see without going into the crawl space. He replaced the sump pump with no issues and did an excellent job! read more

I would give this company zero stars if possible. I was scheduled an appt with them via my home warranty and it was awful. Initial appt scheduled for 3pm on a Monday... at 4pm they called me to reschedule. Rescheduled appt for Wednesday at 7am... at 9:00 after numerous phone calls (their voicemail isn't set up btw), I get a text that the technician will be here in 1.5 hours. Absolutely horrific customer service, and completely unreliable. Stay away! read more

I was without a furnace for 5 days in under 20 degree weather. We had a snow storm and parts were delayed. This company was amazing.. he drove to UPS and spent 3 hours trying to get my part. He said he'd come out an hour away regardless of when part was delivered. After three delays of delay the part came at 3am and his team was here at 8am. I can't thank them enough for being human, caring and the great work they did. Thank you so much... family of 5 with 3 kids and 2 doggies. read more

Good communication. On time and great service. They did a great job replacing my furnace/AC combo. I would use them again.