Simply put... "OUTSTANDING" service & work!!! The property managers (CRES) of my storage garage in Hollywood reached out to FMR to resolve a roof leak that needed to be resolved urgently. Everyone - I mean E V E R Y O N E that I dealt with at this company was amazing - really on it. In the process of putting the logistics of the repairs in place, I spoke with Nicole, Jennifer, Daisy & CJ in the office - ALL good communicators with excellent follow up and follow through. Andrew did the pre-repair site inspection and - upon Estimate approval from CRES - returned another day to do the roof repair. His work was excellent and I could not be more grateful. He showed me comprehensive before and after photos & explained the cause of the issue / took no short cuts in doing a thorough repair of the entire garage roof. He is a remarkable young man with excellent knowledge and an outstanding work ethic. (He told me that his father also works for FMR!) This is a phone number that I will definitely hang onto!!! I HIGHLY recommend this company. read more

Don't use FRM Plumbing & Maintenance service!!! They scheduled time to come to my place twice, but their technician always never come without giving any notice. Then, they always have the audacity to reschedule it to the days and times whenever they like on the days that I won't be available at home. They totally don't have any respects for customer's time by not coming on the appointment time without giving any notice at all, and then, they just proceed to reschedule it to whatever time they like, according to their preference, not according to customer's availability. Apparently, disrespecting customer's time is their typical "service" based on what other reviewers said here. So, save your time and pick another plumbing service that actually respects customer's time unlike this awful and disrespectful FRM Plumbing & Maintenance service. read more

I'm here staying at a family member's house while they are away and the water heater tank was having issues. After reporting the issue, the company was out to the house almost immediately. The techs name was Jonathon. He was extremely professional, kind, and communicative. Thank you for helping take care of the issue so promptly. read more

FRM stands for First Reliable Maintenance... they are anything but. They were scheduled to come out and provide an estimate between 10:00AM-2:00PM on a Wednesday but missed that window. No-call, no-show. The company that manages our rental property called shortly after 2PM to see if they showed up and I said "no." I was soon told they would be arriving before 5:30PM that day (still Wednesday). Again, no-call, no-show. The next day (Thursday), I received no phone call to explain why they missed 2 appointments or to confirm a new time. By the time 5:30PM rolled around Thursday evening, I realized they weren't coming. I got a call from them roughly 48 hours later on Friday to make a new appointment and told them not to bother, then expressed my dissatisfaction to the lady who called. She was apologetic, thankfully, but I got the impression she had a lot of experience apologizing on behalf of her servicemen. I don't mind people being late or rescheduling as long as they are communicative and show that they respect your time. This company does not. They missed a 10AM-2PM window and didn't follow up for two whole days. TWO WHOLE DAYS. A company with "RELIABLE" in their name FFS. I checked them out on Yelp and there are several other reviews from recent years where people tear them a new one for their lack of communication. A lot of these feature replies from the company where they apologize and pledge to do better but it's bullshit - they have not trained their employees to communicate better, or if they have, they are clearly not holding them accountable when they fail to do so because they are still doing it. If you reach out to this company for help with anything after reading these reviews, that's on you. read more

Terrible company. my landlord hired them to deal with few things in the house. They send unprofessionals to do the jobs, they are late, don't know what they are doing and then make more damage then good. When you speak to the manager she is rude, obviously she is used to deal with this call each day. Scam company, stay away. read more

Terrible service. Flaked on me twice. The first time they said it was a scheduling mistake. The second time the "technician" claimed he came to the building and was turned away by a strange man with a mustache. Whaaaaaat? If you couldn't make it just say that. Why come up with such a ridiculous lie? These people are weirdos. However, looking at the other reviews, I might have dodged trouble. I don't know how this company got on my management's radar but their lack of professionalism maybe a blessing in disguise. Never again. Beware. read more

I've had this company come to my property 3 different occasions to do an estimate! 2 times they stood me up! 5 scheduled visits total! Usually estimates are done within one visit but this company is so disorganized that they must come to your property 3 times to actually get a final estimate. I've been waiting almost 4 weeks now for this company to decide when they will even begin the job in my home. Find a company that actually wants to do the work and doesn't put you off and stand you up read more

See all

Excellent work ethics, Jorge is a great plumber, knowledgeable, professional, I'm very so grateful he took care of the leaking ceiling on my living room. Thank you, Thank you, Thank you. 5 + + read more

Let me start by saying the service in the office was horrible. Every thing was cool, but after Covid they raised their price , let go of the accounting team , and in return the customers paid higher prices and received less quality work. We know you buy the materials at Home Depot but they will never share with you their cost of materials . If you can buy it yourself like I do, it is better. Never working with them because of the manager female employees has attitude and racist towards non Spanish speaking landlords. read more

FRM PLUMBING & MAINTENANCE - No thanks . $350 for Mickey Mouse work by unlicensed contractor. No thanks - Handyman Near Me

I have tried to give this company the benefit of the doubt by hiring them for multiple work orders, but the last three times have been disastrous. Every time I give them a chance to redeem themselves, they failed to come through and do not show up for appointments. I am beginning to wonder if they have an actual staff or if they are hiring random people to do the jobs. This was the very last time I will ever call them for any services. I am tired of the unprofessionalism.!!! read more

Alvaro is fantastic! He is extremely courteous and professional. We were in desperation with a severely clogged kitchen sink. He arrived and saved the day in 10 minutes. 10/10 would recommend. read more

Wanted a quote on painting two buildings. Meet with their "rep" and walked thru the two buildings and work site. The estimate/proposal was 50% higher than the two other licensed companies. But the concerning part was the work content details of the proposal was literally 4 sentences. So they can do nothing and still meet the contract. read more

Maintenance technician was great and professional job was done efficiently! Thank you Jorge Guzman

Literally the most unprofessional company. They gave me a five hour window and expected me to sit home all day and then they didn't show and didn't even call to let me know they weren't coming. Then they told me I had to wait over a week and gave me another five hour window. These people clearly don't care about anyone's time and are extremely unprofessional. Don't hire them unless you want to spend days on end wasting time. Clearly they don't care about their customers or they would be more concerned with their time. The girl who handles the phone calls is also extreme rude and not helpful at all. I would give them zero starts if I could. My apartment company uses them and I'm paying out of pocket for repairs because I don't feel safe with such unprofessional, untrustworthy, and inconsiderate people in my home. read more

We had a hiccup at the beginning of the order: The original maintenance was scheduled by their friendly staff, however the technician never showed up or even called. It warranted a low review but FRM called and we rescheduled. Keith showed up promptly, and fixed the problem so quickly. Keith was knowledgeable and very respectful. Thank you FRM read more

We had called this company because we always see their advertisement on our monthly AOA magazine. In my opinion I think I was overcharged for the cosmetic work needed to our rental but I'll let you be the judge. Attached is the invoice and the exact work completed. Unfortunately because we were in a hurry and on a tight schedule we ended up hiring them for the project. As far as the technician, he arrived on time and did quality work. Next time I will make sure to plan ahead and obtain other competitive bids to ensure the cost I'm paying is reasonable and fair. read more

FRM PLUMBING & MAINTENANCE - Handyman Near Me

Rafiki did a terrific job fixing my window, door on and sink. He's very knowledgeable about how old houses work and how to fix their quirky problems. read more

The technician came to my apartment to fix a bathroom peak and replace the whole sink/counter. I think it might have been damaged from an earthquake, idk, but basically there was a lot of work that needed to be done. The technician did such a thorough job fixing and replacing everything. I was very satisfied with the service. He finished everything in 1 day + 2 hours for a job that I thought was gonna take a couple of days. My email: annanutella94@gmail.com read more

Bathroom Vanity installation.. I really don't need to write a lengthy review on the quality. The pictures speak for themselves, I'm sure you can form your own opinion. read more

See all

Quick & easy! I had a problem removing my fridge because some how it was shoved into an area that seemed to be much smaller then the actual fridge. I relayed the message to my management company and the next day I received a call from 1st reliable maintenance. The gentlemen worked with my schedule and on the day he was set to come out he called to make sure I would still be home at the time mentioned. As promised he arrived on time and everything was done quickly with no damage to my apartment! Very happy ;) read more

Their work was stellar! Quick and efficient and super polite! We had giant holes in our wall and a cabinet came loose and everything was fixed in 5hrs including a great paint touch up. Would highly recommend read more

I've been calling First Reliable a few times and I always ask for Pedro Delgadillo. He is the best worker the company has sent me. He is friendly and gets things done in a timely manner. Pedro's work is outstanding and I like how well he fixes thing. All I know is that every time I contact the company I will always request Pedro. I rather wait for them to send me him than any of the other workers. read more

This company is hands-down amazing. I am part of a property management group and we utilize first reliable Maintenance often. they are efficient and get the job done at any hour of the day or night. During the times that I am personally on call 24/7 I contact them and they are Johnny on the spot! Particularly Nicole is very personable and responsive which is a great help to our business. Thank you for everything you do for us. read more

Just got help from a technician named Rayvin! Hands down super professional, thorough, respectful, and did an overall great job. Would love if every FRM maintenance tech worked like him! read more

Had a wonderful experience with 1st Reliable! They were contracted by my building manager to complete some repairs in my kitchen cabinets and I am so impressed with the final repairs. They were done perfectly the first time and the repairman Miguel was awesome - very communicative as I was away from my apartment when he came to do the repairs. He was right on time and called to confirm his arrival, when he was leaving, and to assure me that it was all taken care of - a very nice surprise to come home and have my cabinets fixed as promised! Their staff in the office was so helpful too, accommodating our schedules and confirming we were happy when all was said and done. Thank you 1st Reliable!! read more

I cannot express how unprofessional this company is. I really tried working with this company, they have the most unreliable customer service and they are liars. I tried to get estimates from them for several properties and projects and still have not heard back. One of them was to fix a sprinkler system at one of our properties, Nicole said that the vendor Tony should have the estimate by end of the day Friday or by Monday at the latest, never heard back from them. So I called Gerardo from Garden Green Landscaping, who we worked with at another property in the past(who we should have called 1st)on Monday and he came by after a job that afternoon and just finished the job here and then we went to a third property and he now has a job there. This could have went to 1st Reliable, and now Garden Green Landscaping has us on a quarterly basis to check our sprinklers lines at three properties. The other project was a bathroom demolition & bathroom remodel. I made an appointment to meet their vendor Juan at the location who was very professional and on time. He answered a few questions via text promptly. However I did have an issue with the vendor not using a measuring tape to measure the size of the area for the new tub and shower and I contacted the office to tell them that I was a bit taken back by that because at the time the measurements for the tub was 58 inches and I he said that the tub was standard. Once I did a little research I found out that that once the walls are removed the standard tub will fit perfectly, but I had to find that out on my own because I did not hear back from customer service to tell me that is normal. Once I finally did reach someone they gave me the wrong email for the customer service manager. I eventually contacted Nicole who said the same thing as above regarding the estimate and still NO estimate for the project. They lost this job too, we are now working with On Time Rooter & Plumbing Guys, Inc. who are extremely professional and we are working with contractors who are professional and return calls and send estimates. I say don't waste your time with LAST UN-RELIABLE, they don't even try to reach out to their customers who left bad reviews. A true professional would reach out to their unhappy customers and tried to resolve the issues, NOT THIS COMPANY. read more

Just received the quote for patching the drywalls and repaint of a tiny laundryroom from this company. The lady who said who would call back never did. Took more than 2 calls to finally get an email. She still didn't bother to call back. The price quoted is ridiculous. $1100 including material and labor. The materials cost less than $100. Please make sure you shop around and obtain quotes from other companies. What a waste of my time. read more

I would like to say a big thank you to Daniel for exceptional service. He is polite, efficient and did a thorough job.

I had experienced the smell of sewage in my apartment depending on which room I was in. Ultimately, Armando my plumber, who was dispatched quickly identified that the problem was from the backed up main line that had leaked. He worked quickly to clear the line, do some local clean up, and replaced the cap. I appreciated that he was very thorough with his explanation as to what the issue was. He also got my garbage disposal going again, even though it that was not part of the original complaint. He was very professional and I would love to always have Armando to take care of any future plumbing needs that may arise. read more

I will not use this company again. Not only was it next to impossible to get them to itemize the estimate on a refurbishment job I had, the kitchen cabinet sanding/varnishing task came out poorly. I will need to get it redone with someone else. Bad service and poor results. See the photos and make your own judgement. read more

See all

1st Reliable Maintenance was incredibly helpful and so great. Our kitchen sink was clogged and the technician that came to fix it went above and beyond. It turned out that the pipes we had were the wrong size, which were also causing a leak. So not only did the tech fix the clog as well as our jammed garbage disposal, but he replaced all the pipes and just fixed problems we didn't even know we had. We would definitely use the company again if we ever have any problems in the future. read more

I have another reason to thank them for a great job Glauco came in on time and had the turn over on my vacant unit done in a day. I was able to move my new tenant the next day. Thank you Glauco! Thank you FRM! read more

We had a giant hole in our kitchen because of broken pipe on 2nd floor. Our property management stinks but when 1st sent us Javier who did they fixing and was professional and friendly made a few trips but cleaned up after himself he even mopped and left the sink spotless. I feel he went above and beyond very commendable. Totally recommending you to my friends and family. You have great employee 1st reliable, these workers are hard to find read more

I submitted a maintenance request through my property management system and within a couple days 1st reliable sent someone out to help! The guy they sent was great and did the work quickly without leaving any mess behind at all, but I'm only giving 4 stars because of an issue that came up when he was on his way. He was given the wrong address - so when he called to let me know he was outside, it initially caused a huge amount of confusion. Neither of us could understand why we didn't see each other! Turns out he was a few miles away! After we figured out the problem he showed up not much later. He showed me on his work app that my name was associated with a totally different address. So not a big deal at all, but hopefully something that no one in the future runs into. read more

Since 1st Reliable took over my buildings maintenance and I've received professional quality work from the maintenance men who they've sent to complete the job. The company sets an appointment that works with your schedule, and the day of the appointment they verify the time window that they will arrive. It's very helpful to know that I do not have to sit around the house all day waiting for the maintenance man. So far I am a satisfied customer read more

The technician patched our ceiling due to damage from a leak in the roof. He called in advance and arrived on time. The repair was completed to my satisfaction. Fast Service read more

This maintenance company is top notch. My mom needed a handicap grab bar installed and they took care of it right away. When the grab bar had some rust residue build up that my mom couldn't clean, they sent a tech to take care of it and the technician was well mannered, clean and cleaned up after himself. He showed up on time, called before the appointment and the office rep checked later on to make sure we were satisfied. Alondra from the office was really professional and helpful too. They take care of us at Stewart and Gray Apts in Downey. read more

We were recommended to call these guys from a family friend. They were easy to book, arrived on time, helped fix/install my mom's doors in no time at all. Usually it takes forever for services like this, but they were professional and quick! I was surprised at the bill, too. It was a very fair price for what we asked for. I will be using their services again soon. Thanks so much. read more

When we had a leak in our shower, our landlord called 1st Reliable, and they came right away. The repairman was friendly and knowledgable, and quickly solved the problem. It's worked perfectly ever since. Thank you! read more

My apartment property managers sent 1st Reliable to clean up my place after the toilet overflowed and left water and sewage throughout the home. It was a big, nasty, overwhelming task, but Javier handled it with care, dignity, grace, and professionalism. He was incredibly efficient, and I was blown away that he was able to get it done without any extra pair of hands. read more