Found these guys on yelp best water damage company I've found Had a issue in a unit that I manage in Pasadena fresh water line burst these guys got out in a couple hours and started clean up ASAP they are the go to guys going forward Thanks Fernand with Xact read more

Xact Restoration - Best water damage service - Damage Restoration Near Me

Carlos and his team have been an invaluable resource on multiple occasions. Their blend of expertise, genuine care, and professional warmth sets a standard we could all aspire to. I recommend Carlos and Xact without reservation! read more

Recorded their van trespassing onto our property with the passenger exiting the vehicle and urinating on our building. Called the number on their van and the person clearly thinking it funny to speak non-sensically and impersonate a different languages then claiming only to speak Spanish, then laughing and hanging up the phone. this happened twice. From what I can see they have mix reviews on here but anyone should think twice hiring a company that's lets their employees trespass, urinate on private property and laugh on the phone about it when you call. read more

Xact Restoration - Xact Restoration passenger/employee urinating on building - Damage Restoration Near Me

So appreciative of Carlos and his team for promptly and efficiently responding to our water leak and supporting our insurance claim.

They explained it before i authorized the work but I had thought that the work would include putting in new drywall and patching things up...considering the name is Xact "restoration." Between 2-3 stars. The cost was pretty high at 1800 bucks to clean up a small section of the wall. Maybe that's the going rate but they were recommended by our plumber and we basically just wanted to get it done as it was the holidays. Small leak in the wall caused some mold to grow. They came and cut open a 4x8 section of drywall, sprayed some sanitizer solution, built a little plastic sheet "containment" area and left their dehumifying machine. A couple of days later they took everything down and sprayed some paint primer? onto the dead mold and called it a day. The guys were friendly but were late every time they came out and relatively hard to reach by phone. Guess not, went to home depot to pick up some drywall and patched it up ourselves afterwards. read more

Was recommended Xact restoration from our plumbers after a pipe burst inside our walls. We had a very mixed experience. While Mike, our technician, was good on first impression when he came out the next day, the remainder of the services were subpar. It took almost 2 weeks for the work to be completed although the actual hours were closer to 8-10 working hours. There were a variety of excuses, between health issues and scheduling issues. On the date of the insurance agent visit, the technician showed up without any equipment to measure humidity levels. A couple times we were told they would be here the next day to do work, and at 4pm I would have to call the office and get the runaround to find out there's some last minute scheduling changes that I was not informed of. For some reason it was impossible to get a different team assigned. Whenever we called into the office trying to get ahold of the technician, the office manager would say "let me find out and call you back". I never got a call back, but they would make the technician responsible call me back. If I'm calling to complain about not being able to get ahold of someone, don't you think it would be important to call me back directly? When they did do the work, the floor was thrown out the window into the side of our yard and not hauled away. We had to call the office a month later for the trash to be hauled away. Obviously nobody wants to have to use a restoration company. Ideally damages wouldn't happen. But if they do happen, I wouldn't recommend this company. read more

Xact Restoration - Trash left outside the house instead of hauled away... - Damage Restoration Near Me

Three times this company didnt show up when they said they would. And not once did they call to let me know what happened. Three strikes they're out. Total days wasted when i could have called someone else: 4. More power to those who had a great experience. read more

Be aware. We had a terrible experience with them. We called this company since we trusted our plumbing company and they recommended them. They left their fans in our house even though the walls and the flooring had not been opened and even though we did not approve having any work done. They said there was no commitment. We repeatedly asked for an estimate and it took them weeks to get us one. When we decided to not to repair the damage and asked them to come back and get their equipment, they gave us an invoice for $780!!!! What a ripoff! And they did not even accurately identify the areas of moisture. read more

They were referred by the emergency plumber who came to fix the flooding in our house. These people were responsive and fast so it seemed promising, but they're truly predatory scam artists. They came in immediately with fans stating there was no commitment. We decided to work with them but they kept bringing fans despite the fans causing the electricity in the house to trip. They brought in 12 fans, we could only run 9 simultaneously or else the outlets would trip. They charged insurance for 19. The fans took up the entire downstairs area, we hardly had space to walk and they were so noisy! We asked them to take some fans back and they refused. They told us the insurance will pay for everything. But when i checked the fine print on the contract, it stated that the homeowner is responsible if insurance doesn't pay. Nowhere does it state that they won't do or charge us for work that insurance hasn't or won't approve. They'll try to rack up your bill and if insurance doesn't pay, they'll come looking for you. And these people became REALLY AGGRESSIVE when I told them we no longer wanted to work with them. This was especially concerning to me since one of the guys went around my property and took pictures and video of things not related to the flood - from my cars, to my yard layout, to my dogs. So be careful with these people and read the contract they give you if you wish to work with them. read more

Recently we experienced some unforeseen circumstances in our home. I had a slab leak which caused a lot of water damage to the flooring, walls and foundation of our home. Our Plumber referred us to this company and within a few hours they were out to our home to assess the damage caused. Roger was the one who came out to our home. He was so friendly, professional and very knowledgeable. He was so sweet and very patient and answered all my questions. Never would I have expected this to have happened but he reassured me and told me that he would take care of it. He even showed me how much water was in the walls with his machine and where he would be setting up all the equipment. He set up the fans as well as the and dehumidifying machines around the affected areas of my home. Roger came by a few times to check on the house, he called multiple times as well to check on the progress. I really appreciate him for that and just helping us throughout the whole process. Overall a very pleasant experience, very happy and highly recommend them! Thank you so much Xact Restoration! read more

I was referred to this company by my plumber. Darrell came first and he was really responsive even by text message. It was really difficult to reach someone to schedule someone to come out the week of Thanksgiving and I left a few messages before he intervened. He said that if I can match the price he would honor that and also give another 15% off. Roger was the one that came out and he was also very responsive and reachable by text or phone call. He was very friendly and gave me an honest estimate. they were very quick with the work and where able to work with in my schedule. It was a pleasure working with this company during a stressful time involving water damage. It was about $1700 to open up the ceiling, clean out the damage, dry out the water, and take out the debris. My insurance unfortunately did not cover most of it. It was a two part session where the second-half involved leaving the heater and dryer for a few days before they picked it up. read more

We had a great experience with Xact. Fernando was very quick in diagnosing the problem and gave us a fair price. The work was done in five days and cleaned up nicely. We look forward to working with Xact in the future. read more

Xact Restoration is the best damage restoration company we've ever met! Luis is an amazing, hardworking, and helpful worker. He is very genuine and cares a lot about the customers. We had a bathroom problem and he cleaned up the area very well. Highly recommend this company and we will always keep them in mind to use again in case anything ever happens. read more

Unfortunately we had a terrible terrible experience where they left tap on our wood floors and it was severely damaged. We hadn't heard back from them in months to resolve. read more

My plumber referred me to Xact Restoration because a mold issue had developed due to a leak from a pipe in my ceiling. Roger from Xact came out later that afternoon, removed the mold and set up the dehumidifier for a few days to take out all the moisture. Roger then came as scheduled a few days later to wrap everything up and take it away. This was our first time using a restoration service but it also seemed to be a bit pricey but I'm not sure what the cost would be compared to other firms. It was also annoying to have the dehumidifier around for so long but other than that everything went smoothly and I would likely use them again. read more

We feel like we got ripped off. The guy told us it would take a couple of days to do the work he quoted for us. Then they got busy and finished in less than 2 hours. He refused to adjust the bill and charged our credit card. BEWARE of the lies people tell. read more

Had a water pipe under the kitchen sink brake suddenly and caused a small flood in my house 2 weeks ago. My buddy gave me Xact Restoration's number and said I should call them right away to prevent further water damage and mold growth. Called Xact at around 4 pm and Fernand was at my house by 6 pm the same day. Fernand was super professional, knowledgeable and patient. After checking the damages, he immediately set up fans and dehumidifying machines all over the effected areas. Fernand even met with me at 8am on a Sunday morning to set up more fans and dehumidifyers. And he came back to my house everyday for about 5 days to check on the progress. My insurance company should really thank Fernand because he saved my whole kitchen and many, many walls. That's at least 10K in remodeling cost. Thank you Fernand and Xact Restoration for your help and hard work! read more

I've had a leak issue for quite some time with my living room bathroom and some water damage in my basement along the wall. I was referred to Xact Restoration by a plumbing group and Xact restoration came out to take a look at the water damage. NOTE that these guys are here to help set up and make the environment as safe as possible for plumbers and leak detection groups prior to any work. The technicians that came out were very patient and professional when explaining things to me and my family about why they need to do certain procedures and the purpose of their set up. They set up their equipment to dry out the problem areas and dehumidify the wall to make sure that no further water damage is happening while we set up appointments with a leak detection group and a plumber. Immediately, we saw how much water was being pulled away from the problem walls and how much moisture had collected behind the walls. Their prices are a bit steep, but their service is phenomenal. read more

Thank you Xact. This company has the most professional technicians I have ever worked with. I contacted them for a mold and construction restoration after experiencing a fire at my house. I was impressed with how fast they worked, the quality of the work and their communication with my insurance company. To give you details, one of their technicians, Fernand, called me after his work was completed. He asked if he could check on his work because it was raining that day and he wanted to be sure that everything held up in the rain. Excellent. Great job guys. read more

A pinhole leak appeared in the crawl space under my house over the weekend and had been shooting a fine stream of hot water upwards on to my living room floor joists and sub floor (why does it seem these leaks rarely point down to the ground!). By the time I'd discovered the issue, my solid wood mahogany floors were beginning to swell and buckle in a 2'-3' radius. My plumber, who fixed the pipe, recommended I call Xact Restoration to come and assess the damage and stop the moisture from causing even more problems in the coming days. Kyle Bermel and his team were at my house within an hour of my call and were able to investigate immediately. He was friendly and personable and eased my nerves as I'd feared I might lose my floors costing thousands of dollars and making a mess of my house and business (work full-time from home) for weeks. We came to an agreement on price--which was much less than I'd feared it might be--and inside of a few minutes they were at work. So fast and efficient. Kyle explained everything he was doing in detail and why it needed to be done. All the noise and activity made my two dogs nervous and agitated but Kyle is a pet owner himself and knew how to work around animals and how to approach as a stranger (which so many people have not a clue) on their turf. Result? He and his team got along famously with my dogs and that is rare with most plumbers, electricians, carpenters, etc. who work private residences in this city. Kyle came back as promised in 3 days to check on the progress of moisture damage and all was well. The bowed edges of my hardwood floors flattened back down and the sub-floor and joists underneath were, once again, dry and stable. No need for further treatment and they tore down fans, dehumidifier and closed up cleaning up after themselves throughout the entire process. Xact Restoration was clean, efficient, knowledgable, professional, personable, friendly and most of all respectful of me, my dogs and my home. They do their job well and I would recommend them to anyone. When unexpected damage happens and, as a homeowner, you're already stressed about cost, safety, structural, etc. issues it's important to have a pro who can not only handle the job but takes the stress away by the WAY they do their job. Thanks Kyle and Xact Restoration! read more

2 weeks ago on Tuesday night, I came home and discovered that my irrigation pipe had burst under the house. I took off Wednesday from work, & my home warranty plumber came out by late morning & said that the first step to the repair is restoration & referred me to Xact. Ferdinand from Xact came out that afternoon and made an incredible impression with his knowledge & professionalism. After a thorough review of the house, he explained the issues and his recommendations. The price seemed steep, but the Company made such a positive impression I decided to go with them, & I have not been disappointed, Ferdinand has continued to be my technician and he has delivered on his word. He arrives on time and has responded to issues that rose after the job was completed. The customer service is phenomenal, & I definitely recommend this company. read more

Xact restoration was great. I had a mild mold issue. Nothing that was an emergency. Ferdinand came to give the estimate. He was very nice. The estimate was higher than others but they were willing to be competitive in price. They did a good job and I would call them again. read more

About a month a go, I received a call from my tenant to let me know of some plumbing problem, when I arrived there were BIG mess in both bathrooms: the toilets, bathtubs, carpert. I realized that there must be something wrong with he sewage line, I called out my plumber who confirmed and then he referred me to Xact restoration. I met with Carlos who helped me with the process as well as calling my insurance company to report this loss. The following day we had Sam the Xact technician who did the whole process of cleaning, disinfecting and, anything that has been touched by the sewage needed to be demolished. It saddened me to see a bathroom that were remodeled about 5 years had to be gutted out (the granite, beautiful tiles etc..) Sam did an excellent job explaining to us the process and he always come in to work with a positive attitude. My tenants needed to be evacuated from the house and they had to stay at a hotel, needless to say there were not happy, but because of Sam sense of humor, politeness and showing an attitude of "I am here to do my job with the least amount of interuption for your daily life", my tenants were less angry of the situation. They installed professional size fans in both bathrooms suck out the humidity and therefore prevent molding from happening), Sam worked from morning to late evenings to make the process go as fast as possible. Anytime we call Sam he will respond within 5 mins great response time. If you have any Q feel free to contact me. read more

I had a major problem under my house with smells of death. We called one of the most highly recommended plumming companies in Los Angeles, who recommended us to Xact Restoration because the problem was beyond their expertise. There was a broken pipe woth over 2,500 gallons of water just sitting in the crawl space rotting away. With in the next day, Xact Restoration came out amd gave us a very reasonable and afforable estimate. They would have started that hour, but I had to wait for the home owners insurance to okay the job. Just 2 hours after the home owners insurance approved the repair, Xact Restoration had technicians Kirk and Kyle, start the clean up. They were very careful and professional. They both explained the process every step of the way. Kirk and Kyle took care of some serious issues and left my house in great condition. read more

I came across Xact restoration on yelp,and let me tell you guys, they are by FAR the best restoration company that i have found on yelp, honest,pros,on time and budget, highly recommended.other companies can learn a lot from them about customer service. Thank you guys for a job well done i am definitely a happy customer. Call them seriously don't hesitate. read more

My sewer backed up and ended up in the crawl space. While finding a plumber, I received a recommendation to use XACT since the mess under the house was unsafe along with the fact that the pipe repair couldn't happen while the backup was still there. Fernand came quickly, explained everything they would do and gave me an itemized quote. He was very professional and incredibly punctual (each time he had to come here). It appears (and smells) as though it's all cleaned up so, although no one wants to spend their hard earned money on something like this, when you have to, I highly recommend XACT Restoration and request Fernand. read more

Xact Restoration - Excellent and responsive. - Damage Restoration Near Me

We just had a pipe burst in our kitchen!!! What a nightmare! OMG. I was freaking out and the first thing I did was find a reputable flood damage company. Kyle and Kirk showed up almost immediately! They put me at ease right away and got to work drying up the water. They were able to quickly remove my cabinets and sop up all the excess water. They were personable, friendly, hard workers and I was very happy with the job they did. I felt like they went above and beyond the scope if the job. They even put fans in my crawl space to make sure that no water had gone through the flooring. I feel like if this had been left any longer that we might have ended up with a lot more damage. This is a great company and I highly recommend them!!! read more

It was early morning that my wife and i discovered a leak coming from the ceiling in-between our two stories of the house. The plumber who I use (and have used for years and trust) had Xact call me. They sent Kirk out to our house right away. Kirk showed up and was professional and courteous and was quick to check and determine exactly what needed to be done. They setup the machines to dry out the wall where the leak was occurring, coordinated the asbestos/lead testing because my house was built in 1977, and then once cleared to do so (no asbestos thank God), Kirk came back and made the cut and we were able to identify the leak. Xact is also coordinating everything through my insurance for me, so I don't have to stress about that part either. Kirk really went above and beyond what was necessary to make sure we had a great experience. Thank you Xact! read more

Fernand was so nice and helpful. I'm so thankful for him and his crew. Not only was he taking care of our house and our damages but he also was keeping an eye out for both of my dogs while we were at a Hotel. Thanks Fernand! read more

We recently had a pipe burst in our kitchen. Our plumber recommended Xact. Within the hour Fernand and Kyle were at our house dying out our floors. Fernand and Kyle were very friendly, helpful, and compassionate. Kyle was especially helpful answering all of our questions. He also gave us his personal cell # if we had any other questions or concerns. Kyle you're the best.... I would definitely recommend this company. read more

I had a major pipe burst at my property, most of the house was damaged Fernand showed up and was really professional! He was very detailed when he explained to me the whole insurance process and he went over with me step by step the Dry down process read more

As a plumber I come in to floods and home water damage often. Ive used this company many times and have had nothing but great experiences from them. Carlos (owner) and Roger (service technician ) have always taken amazing care of me and my customers. I'll never use another restoration company read more

We had an urgent need for some remediation at my mothers house around the hot water heater. This was a time sensitive project. Roger & Omar responded to my call within the hour! Job started and completed as indicated. Great clean work. These gentlemen were timely and efficient. They answered every call and text. Highly recommended. read more

Xact Restoration saved the day for us. We had a pipe burst underneath our house and Kyle came at 11 PM at night to help us. He immediately knew what to do, helped explain the situation and was extremely professional. He worked so quickly and then came back to pick up the equipment in a timely manner. I would definitely call them again and Kyle is the best!!! read more

These guys came out to give me an estimate on a clean up of some sewage that had leaked from a plumbing problem at my house. They gave me an estimate of over $1200 to clean up a small pile of poop with a shovel. I told them they are crazy. I called the owner and asked for an explanation. Carlos began to explain to me that there is a "Blue book" of standard prices for clean up. I asked him where I could see this magical blue book, but he said he could not locate it and did not know how I could get access to see it. I asked him to explain more and he just started stuttering. I told him I would post this on Yelp unless he cleared up the confusion but I never heard back from him. I ended up paying a laborer $50 to shovel it up and put some lime down to dry up the spill. I am glad I did not buy into their fairy tales. Beware of these guys as they will take advantage of you when you are in a sticky situation. Its fine if they want to charge what they want, but Carlos don't start making up s$#% just to justify your loco prices. read more

We found Xact as a referral of Hotline Plumbing. Kirk did a great job of responding quickly, explaining what the process was, and dealing with our insurance company. Kirk was friendly, professional, and responsive! read more

Sorry, but our experience with Roger of XACT was a huge disappointment. After a pipe burst in our house we called XACT on a referral. While appearing to be knowledgeable, holes were drilled in our cabinets that the insurance company later viewed as unnecessary and adding to the costs of repairs. Roger's inability to deal with our insurance company regarding XACT's compensation caused delays in our repairs, false starts for the removal of damaged materials , and slowed the process of my family being able to return home. Extremely disappointing experience. read more

Busted pipes, water damage = $. Just when you think that you are finally catching up something like this happens. Thank god for my plumber Jed who referred Carlos at xact restoration. Carlos made me feel at ease and i didn't have to drain my bank account in the process. Not very often will you find an honest man. I'm so thankful for yelp because i am able to know what i'm getting myself into and letting others as well. Carlos thank you for being so professional! Thank you for helping me understand what was going on and thank you for having the patience of a saint. I know i can ask a lot of questions. To all those yelpers out there who need help on water damage consider Carlos at Xact because he is fantastic! He also worked well with my insurance company. read more

I was referred to Xact Restoration by a plumber that was sent by the home warranty company. I had a minor leak under the kitchen sink, which caused some wetness at the base of the cabinet. The plumber said that he has worked with this company for a long time and urged that I have the water damage evaluated for potential mold. The great things about the company are: 1. They had a technician at my house within 2 hours of my call; 2. The technician (Fernand) was professional, courteous, appeared knowledgeable, and efficient in doing his work. He did his work in the most minimally invasive manner possible (including cleaning up after himself); and was prompt when picking up the equipment at the end of the job. The reason that I did not give them more stars is that the price seems quite high. I was charged a discounted price of $908 to dry out the area under my sink (20" x 24"). It took about 1.5 hours to setup, inspect, and set up the drying equipment. Thankfully, as it turned out, there was no mold. When I was finally provided the itemized invoice at the end of the job, I noticed that there were a number of "minimum charges" for several line items. Additionally, there is a $150 charge for coming to perform the inspection (of which I was not notified when I called) and another $150 charge for picking up the equipment. Furthermore, I was charged for 3 days of equipment time (started at 6pm on Wednesday; and picked up at 11am on Friday). Perhaps it would have seemed more fair if they charged an hourly rate, as some other customers could have also been charged for the day for the Wed pickup and Fri installation of the same equipment that was at my place. read more

I have nothing but high praise for the terrific work done by Xact Restoration. Recently, I heard water rushing inside one of our walls and the carpet was getting soaked. After turning off the water to the house I called our plumber (Hotline Plumbing...see separate review) and Jed at Hotline immediately called Xact to come over and start the drying and restoration process. Even though this was late on a Sunday, the great guys at Xact come over and started the work! They were extremely professional, efficient and courteous. And best of all, they worked directly with our insurance company and settled everything with them! I highly recommend them. read more