A Refreshingly Honest and Respectful Car Buying Experience…read more ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.**

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo…read morethe stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation.

Another great experience and received excellent customer service from the service manager Michelle…read moreGoertz. You can count on her and this dealership to provide you with excellent service for all your needs.

Another wonderful experience at Galpin Ford. We turned in one truck and left with a new Expedition…read more Our Salesman Adrian Ballesteros and the manager Eric Ragland made the entire transaction easy, transparent and fluid. My amazing Wife, our 4 children and I thoroughly enjoyed the restaurant onsite for a bit while the team was working their magic. We are completely pleased with our purchased, the cleanliness of our new car, the dealership and all the staff we interacted with at Galpin Ford. Thank you so much for everything. Other notable mentions are Cheryl Castanoli and Tim Mendenhall, very nice people. Thank you for everything and see y'all again next time!

Sheila Soriano has been my trusted car broker for many years, and I can't recommend her highly…read moreenough! My car-buying situations always seem to come with curveballs, but Sheila never flinches. She remains calm, finds solutions, and always goes above and beyond to help me. I've referred several people to her over the years, and they have been equally pleased with her exceptional service. Sheila is knowledgeable, dependable, patient, and truly committed to making the entire process as easy and stress-free as possible. If you need someone you can trust to help you find your next vehicle, Sheila is the person to call!

Leased another vehicle with DriveWise Auto, and it was such a relief! A few emails, some paperwork…read moresigned online, and I drove away with a new car -- no wasted hours sitting around a dealership. Huge time savings and truly excellent service. Special shoutout to Abbe, who was the greatest to work with -- quick to respond to every question and made the whole process feel effortless. This is my second lease with them, and it's clear why I keep coming back. Highly recommend if you want a hassle-free car leasing experience!

I bought a Ford Bronco from Galpin in 2021. Having owned BMWs, Mercedes, Maserati, I expected…read moreservice for my Ford would be unremarkable - boy was I wrong. Galpin's commitment to white glove comceirge is unmatched and makes everything super easy and convenient. So when it was time to buy another car, I knew where to go. But after working with Harry Simonian, I will say with absolute certainty- this is the only dealership I will ever deal with again. While I went with one car on mind, Harry took us to the Galpin storage lot and proceeded to show me every in the Galpin family from Lotus, to Range Rover, Volvo and so on. To my surprise he was able to work across all brands saving me time and he was a consummate professional. It was amazing to feel like he was working for me instead of against me from selection, to purchase, to him personally delivering the car the next day after it was detailed. 5-Stars

Went in to see this pink Mustang. I drive over an hour because it was in my price range according…read moreto what I saw online here. I get there and it's marked up to 60k due to customizations. Complete waste of my time. New 2026 models, 4-cylinder are going for 31k. Explain to me why 60k would ever make sense. Bait/switch, pricing was never clarified over the phone. Although my salesman was nice I do feel misled as I was very excited to see this car.

Julio helped us out big time, went in he had a car waiting for us, got us in and out super fast…read more 100% would recommend not just the business but him as well. And we will definitely be going back to buy our second car soon.

I can't say enough positive things about my experience with Galpin Volkswagen, especially my…read moresalesman Gustavo and Sales Manager Ray. From the very beginning, Gustavo and the entire sales team were fantastic. They did so much of the hard work with me over the phone, got me an absolutely incredible deal on my new car, had it ready and waiting when I arrived, and had about 95% of the paperwork already completed. I was in and out of the dealership at lightning speed! Gustavo made the entire process incredibly easy and enjoyable. It was easily one of the smoothest car-buying experiences I've ever had. But what really earned this five-star review happened a couple of months later. We received an unexpected and confusing bill related to our previous vehicle, and Ray went above and beyond to help us get everything sorted out. He was attentive, communicative, responsive, and genuinely helpful throughout the entire process. He stayed on top of the situation, kept me informed, and in the end, everything worked out. To me, that says even more about a dealership than the initial sale. It's easy to provide great service when someone is buying a car -- it's what happens afterward that really shows you how much a dealership values its customers. I've purchased and leased many cars over the years, and between the incredible deal, how easy Gustavo made the buying process, and the way Ray took care of us months after the sale, this was hands down the most positive car-buying experience I've ever had. A huge thank you to Gustavo, Ray, and the entire Galpin Volkswagen team. You've definitely earned a repeat customer!

I had the experience of getting my new Genesis vehicle from the Genesis of Van Nuys location. My…read moreinteraction began months prior with Janice who made warm contact with me to get the ball rolling. Janice was a critical piece as the prior Genesis location I initially went to for all needs closed in Pasadena. Janice, followed up with me as promised and eventually warm transferred me to a salesperson- Eric F. At the Van Nuys location. Eric was patient and was responsive through text, email and phone call as I was unsure of what I wanted to do. Eric kept me abreast of the upcoming sales event (along with Janice) that they were having during Black Friday. As I didn't want to waste unnecessary time I wanted to arrive to the dealership with an idea of what I wanted to test drive. Eric made sure it all worked out. As they were very busy on a Saturday, a salesperson - Miguel assisted myself and my husband. He was also very friendly and checked in with us. Miguel handled a large percentage of the paperwork and went with us for the test drive. The actual location is currently being expanded further from what we were told so, due to the capacity my husband and I had to sit in the service area (that was closed for the day) for our time there while everyone else was in their main sales building. Understood, that they had to work with what they had. After wrapping up, we met with a very kind Finance representative named, Alex. He was thorough and a pleasure to interact with as well. Also, while waiting I have to add that Miguel offered to buy us Starbucks from the location located within a dealership where the finance area was. This was great, as it was a long day and I was getting hangry In the end, we are pleased with the 2026 GV70 and would recommend this location and staff as they are courteous and have a wide selection.

Really bad service. My car was in there for 60+ days. A local shop guessed at the issue, and…read moresuggested I go to the dealer to get it fixed under warranty. They returned it with new issues twice. And the first time they didn't fix the problem at all, just put a bandaid on it. 40~ days later, they concluded it was the same issue the local shop thought it was. Lastly, they broke my windshield. We've been trying to get reimbursed for the last month for the tinting we spent on it, but they cleverly avoid our calls and refuse to pick up the phone. The folks here are friendly and full of smiles, but it's to counterbalance the terrible service & shadiness.

We can't say enough amazing things about Kobe Hernandez at Galpin Honda! This is now the third…read morevehicle we've purchased from Kobe over the past three years, and there's a reason we keep coming back to him. Kobe consistently goes above and beyond for his customers. He is knowledgeable, professional, honest, and genuinely makes the car-buying experience easy and stress-free. He never makes you feel pressured and always takes the time to make sure you're completely taken care of. At this point, Kobe is the reason we shop at Galpin Honda! We will absolutely continue to refer friends and family to him and will continue doing business with him for years to come. If you're looking for someone you can trust when buying a vehicle, ask for Kobe Hernandez--you won't be disappointed!

Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

Outstanding customer service from start to finish! Mr. Hassan and Mr. Khazzaka were both amazing as…read morewell as the Finance gentleman --friendly, honest, kind, knowledgeable, and easy to talk to. It was actually Mr. Hassan's first day, but you would never have guessed it. He handled everything with professionalism and confidence, as if he'd been doing it for years. The dealership had such a welcoming atmosphere, with beautiful Fourth of July and World Cup decorations that made the experience even more enjoyable. I truly felt valued as a customer. This is definitely going to be my go-to dealership from now on. I highly recommend this dealer to anyone looking for excellent service and a great overall experience!

Waist of time to try and Sell them your car. Most low offers, yes yes come we will beat any dealers…read moreAlex Ash from buyers department was saying. Manager offering one number Alex goes and offers $1k lower :( just wow. Then gives run around explanation. Sharks!!! Reading below other reviews confirms my review. Plus they advertise cars online at set price and after they increase price. Stay away from them!!!

Rafael, our car expert help us buy our car, and let me tell you! He made this such a pleasurable…read moreexperience I know how this not normal but he did he listened to what we were looking for what our family needed and made great recommendations and ala help us tremendously on getting a great deal that made sense for us and them to get the keys of our new car it's been a week and we are loving it. If you are looking for a new or used car ask for Rafael he will help you get the right car for a great deal.

Better late than never, right? This review is about three years overdue, but since Keith Slater, my…read moresalesperson at Galpin Lincoln, is still there, I wanted to give him the shout-out he deserves! When I bought my condo, I needed a car of my own. Galpin Lincoln had a car that caught my eye, so I set up a test drive with Keith. From the moment I arrived, I was impressed. The car was already charged and waiting in a convenient spot--no wasted time or frustrating searches like at other dealerships. Keith quickly handled the paperwork, and my brother and I were off on the test drive. I ended up buying the car, and the negotiation was straightforward. Keith was easy to work with and we landed on a fair price for the car I truly wanted. What stood out most was his honest and efficient approach. He wasn't pushy about extended warranties or add-ons; he understood I just wanted to get the car and get on with my evening. It was so refreshing to deal with a salesperson who was professional, knowledgeable, and accommodating without any of that false friendliness. The entire purchase was quick and painless. I was in and out within a couple of hours, which is unheard of for car buying! I have to add, it was already 9 o'clock at night by the time I decided to purchase the car. So that probably had a lot to do with the quick process as no one wants to work oast closing time-Everyone wants to go home for dinner! However, Keith ensured the process was smooth and respected my time. Even though I live in Seal Beach and the drive to Galpin Lincoln is significant, if there's a car there that I really wanted, like a Jeep or a Bronco, Keith Slater would be my first call. I wholeheartedly recommend working with him! And I really like the fact that I keep getting postcards from him during holidays like July 4, my birthday, Xmas....It's a nice personal touch. He may not remember me however, I remember him and would be willing to work with him again and definitely recommend him! I did not write a full five stars because I really didn't spend much time at the dealership to know whether I would recommend it, if they had a variety of choices, if they were fairly priced, etc. I'm just basically writing the sales person!

This was the BEST experience I've had buying a car, and Ernesto had much to do with it. He prepared…read morethe car and my paperwork the night before, not even knowing if i would buy the car. This meant that there was no waiting, no shuffling to another salesperson for any add-ons, and virtually no wait after deciding to purchase. I never felt pressured either (HUGE PLUS) and drove away with our new family car in less than an hour and a half. I highly recommend Ernesto (especially) and his team and will go back if we need another car. Thanks!!

Great place! Found the car I loved! Great deal thanks…read moreMoe!!!!! Recommend this dealership for Land Rover!