A Refreshingly Honest and Respectful Car Buying Experience…read more ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.**

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo…read morethe stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation.

Lester at Galpin Ford of North Hills gave me truly 10/10 customer service. I came in without an…read moreappointment because my car was showing issues related to a repair I had done at Classic Collision down the street, and Lester was incredibly kind, thorough, communicative, and helpful from start to finish. What I appreciated most was that he took the lead in communicating directly with Classic Collision so I did not have to act as the middleman. He made the whole process feel easy and stress-free, and he made sure I would not be responsible for paying for the faulty loose door latch that came with that repair. Lester made me feel like my safety genuinely mattered to him. He took the time to make sure my car was safe to drive and that everything was handled the right way. He even took the time to ensure any recall alerts that my vehicle had were resolved same day. That level of care and professionalism is rare, and I'm very grateful for how well he treated me. Highly recommend asking for Lester if you need help.

If I can leave a negative review, I would. It's been so hard to get any communication/updates from…read morethe financial department. That guy who sold me the car was great, loved him. The financial guy, Sam. I wish I can say the same thing but can't. I been trying to get someone(preferably manager) to call me back but nothing. Some guy stepped in Victor who was supposedly gonna help us since Sam won't... but nothing. I been texting and calling with no response back. I'm disappointed. Once they sign a deal they don't care anymore.

I had such an incredible experience working with Allison at DriveWise. After a tree unexpectedly…read morefell on my car, I was in a tough spot trying to quickly find a replacement while balancing a full-time job and taking care of my two young children. The whole situation was stressful, and I needed someone I could trust to move fast and make the process easy. I found DriveWise on Yelp and was connected with Allison--and I truly couldn't have asked for a better person to help me. From the very first conversation, she was responsive, knowledgeable, and genuinely cared about helping me find the right car within my budget. Within just four days, she had everything handled and my new car was delivered right to my house. It honestly felt effortless on my end. Allison went above and beyond at every step, and I'm so grateful for how smoothly she made everything during a chaotic time. I would never use anyone else again when purchasing a car and can't recommend Allison and DriveWise enough. Thank you so much for everything!

I worked with Donny at DriveWise Auto who was referred by my financial planner. I HIGHLY recommend…read morehim and DriveWise. I've wanted a new car for over a year - my first in 20 YEARS!!! But, because it's been so long I didn't know where to start and did not want to work with a dealership on my own, so I'd basically given up. Enter Donny. He listened to what I wanted, asked helpful questions and guided me as I narrowed down my choices. He let me know where to go for a test drive that had the car in stock, what to ask and what to share so it would be a comfortable experience. Within a week, I had a new car that I absolutely love. To top it off, when he delivered the car, he spent more than two hours helping me learn the car and all the new systems/features that I was not used to in my old car. I am super happy. I don't know why everyone does not use Donny and DriveWise. Thank you, thank you, thank you!

I bought a Ford Bronco from Galpin in 2021. Having owned BMWs, Mercedes, Maserati, I expected…read moreservice for my Ford would be unremarkable - boy was I wrong. Galpin's commitment to white glove comceirge is unmatched and makes everything super easy and convenient. So when it was time to buy another car, I knew where to go. But after working with Harry Simonian, I will say with absolute certainty- this is the only dealership I will ever deal with again. While I went with one car on mind, Harry took us to the Galpin storage lot and proceeded to show me every in the Galpin family from Lotus, to Range Rover, Volvo and so on. To my surprise he was able to work across all brands saving me time and he was a consummate professional. It was amazing to feel like he was working for me instead of against me from selection, to purchase, to him personally delivering the car the next day after it was detailed. 5-Stars

ive had s polestar 2 for almost 3 years so far no issues except the service is 20 miles from my…read morehouse. also they scheduled inspection for today at 8-10 and never showed up. I called twice and they confirmed. the third time i called they said i was out of service area and had to reschedule The worst customer service. I don't recommend them if you need help

The Galpin VW Service Department is AWESOME! My local VW dealership (Antelope Valley VW) closed a…read morefew months ago, so I began my search for our new dealership. I am pleased to let you know that I have found them and they underpromised and over delivered in every way. When I called I spoke to Melissa Sandoval in the service department. She was very friendly, knowledgeable and forthcoming with information. I explained my issue and gave her the codes. She told me how much the diagnostic would cost and if I had the work done there, it would be applied to the repair. She further explained that my issue was common and it would be fully covered if my mileage was under 120K. It was. They also did a full video inspection and recommended other repairs that would need to be completed with estimates. She kept me consistently in the loop with accurate updates so that I could manage my expectations with results. Melissa understands how to deliver 100% customer satisfaction! I picked up my car on a Saturday and Frances helped me at the desk. She was very pleasant and helpful. She even got the guy from the parts department to the desk so my husband could purchase brakes for my car. Again, friendly and quick service. I appreciate the honesty and integrity of the Galpin VW service and mechanics departments. VW stands behind their products. I highly recommend Galpin VW for all your needs!

All I can say is fastest but amazing car buying experience in my third car and was so indecisive on…read morewhat I wanted, but if you ever walk in here ask for Eric I mean everyone seems to be pretty amazing the the environment alone was neat and postive, but Eric I kid you not will make your car buying experience amazing! Above and beyound they go it's amazing! Couldn't be more proud and so happy with everything from my car to the experience! I will say a little mishap happened but not there fault wasn't noticeable but I reached out to Eric! Right away instant call back instant check in instant let's find a solution I mean even my boyfriend was like that's amazing customer service you don't see that anymore! I just def recommend Galpin! But i appreciate Eric so much!

I had the experience of getting my new Genesis vehicle from the Genesis of Van Nuys location. My…read moreinteraction began months prior with Janice who made warm contact with me to get the ball rolling. Janice was a critical piece as the prior Genesis location I initially went to for all needs closed in Pasadena. Janice, followed up with me as promised and eventually warm transferred me to a salesperson- Eric F. At the Van Nuys location. Eric was patient and was responsive through text, email and phone call as I was unsure of what I wanted to do. Eric kept me abreast of the upcoming sales event (along with Janice) that they were having during Black Friday. As I didn't want to waste unnecessary time I wanted to arrive to the dealership with an idea of what I wanted to test drive. Eric made sure it all worked out. As they were very busy on a Saturday, a salesperson - Miguel assisted myself and my husband. He was also very friendly and checked in with us. Miguel handled a large percentage of the paperwork and went with us for the test drive. The actual location is currently being expanded further from what we were told so, due to the capacity my husband and I had to sit in the service area (that was closed for the day) for our time there while everyone else was in their main sales building. Understood, that they had to work with what they had. After wrapping up, we met with a very kind Finance representative named, Alex. He was thorough and a pleasure to interact with as well. Also, while waiting I have to add that Miguel offered to buy us Starbucks from the location located within a dealership where the finance area was. This was great, as it was a long day and I was getting hangry In the end, we are pleased with the 2026 GV70 and would recommend this location and staff as they are courteous and have a wide selection.

Really bad service. My car was in there for 60+ days. A local shop guessed at the issue, and…read moresuggested I go to the dealer to get it fixed under warranty. They returned it with new issues twice. And the first time they didn't fix the problem at all, just put a bandaid on it. 40~ days later, they concluded it was the same issue the local shop thought it was. Lastly, they broke my windshield. We've been trying to get reimbursed for the last month for the tinting we spent on it, but they cleverly avoid our calls and refuse to pick up the phone. The folks here are friendly and full of smiles, but it's to counterbalance the terrible service & shadiness.

TOP TIER SERVICE!…read more This location is by far the best service I've ever received from any dealership. Everyone here is an absolute amazing person, and so helpful! They make me want to come back just to be here!!!! It's that great! :) Ilya, who helped me purchase my vehicle is so absolutely wonderful!!! He is attentive and is ALWAYS willing to help me no matter what the question is, he is there! That kind of service you cannot find anywhere else! Jose in the financing department is such a patient and understanding employee! Also very attentive and very kind to everyone! Everyone here is amazing! IM STILL NOT DONE!!! The sales woman at the counter named Melani, is SO incredibly sweet! Her attentiveness and patience is so warming! The baristas at the coffee bean, Andy and Dylan are so amazing! They always have a smile on their face and will make conversation with you and really make you feel welcomed! Not to mention their drinks are FANTASTIC!!! To end this review, I'd like to just say that the people who work here at Galpin Honda, in San Fernando are ABSOLUTELY AMAZING, the owner of this company is blessed to have such wonderful people working here. Everyone always seems so happy to be here and they really are "Happy Honda people" thank you for always being so kind to my family and making me feel part of this family! I will continue to recommend friends and family to come here, just before the experience they will receive! Thank you again!

To buy an electronic car at this place was the worst decision…read more The agent has no idea how new technology works. Johnny the sales person for him it's more important to be playing games on the phone than to answer all the customers questions.

Huge shoutout and big recommendation to Kevin over at Northridge Toyota!…read more If you're looking for a great salesperson who actually cares about your financial situation, he's the guy to see. He gave us the best options, helped us with our trade-in, and got us into a 2026 Toyota Sienna. On top of that, his communication is top-tier--always keeping you updated every step of the way and making the whole process smooth and stress-free. Great experience all around--highly recommend!

My wife and I purchased a 4runner last weekend. Anna was friendly, professional and efficient…read more Mario in finance was great also. I visited a few TOYOTA dealerships for this purchase, this one is the best. Awesome place to buy.

Rafael, our car expert help us buy our car, and let me tell you! He made this such a pleasurable…read moreexperience I know how this not normal but he did he listened to what we were looking for what our family needed and made great recommendations and ala help us tremendously on getting a great deal that made sense for us and them to get the keys of our new car it's been a week and we are loving it. If you are looking for a new or used car ask for Rafael he will help you get the right car for a great deal.

Better late than never, right? This review is about three years overdue, but since Keith Slater, my…read moresalesperson at Galpin Lincoln, is still there, I wanted to give him the shout-out he deserves! When I bought my condo, I needed a car of my own. Galpin Lincoln had a car that caught my eye, so I set up a test drive with Keith. From the moment I arrived, I was impressed. The car was already charged and waiting in a convenient spot--no wasted time or frustrating searches like at other dealerships. Keith quickly handled the paperwork, and my brother and I were off on the test drive. I ended up buying the car, and the negotiation was straightforward. Keith was easy to work with and we landed on a fair price for the car I truly wanted. What stood out most was his honest and efficient approach. He wasn't pushy about extended warranties or add-ons; he understood I just wanted to get the car and get on with my evening. It was so refreshing to deal with a salesperson who was professional, knowledgeable, and accommodating without any of that false friendliness. The entire purchase was quick and painless. I was in and out within a couple of hours, which is unheard of for car buying! I have to add, it was already 9 o'clock at night by the time I decided to purchase the car. So that probably had a lot to do with the quick process as no one wants to work oast closing time-Everyone wants to go home for dinner! However, Keith ensured the process was smooth and respected my time. Even though I live in Seal Beach and the drive to Galpin Lincoln is significant, if there's a car there that I really wanted, like a Jeep or a Bronco, Keith Slater would be my first call. I wholeheartedly recommend working with him! And I really like the fact that I keep getting postcards from him during holidays like July 4, my birthday, Xmas....It's a nice personal touch. He may not remember me however, I remember him and would be willing to work with him again and definitely recommend him! I did not write a full five stars because I really didn't spend much time at the dealership to know whether I would recommend it, if they had a variety of choices, if they were fairly priced, etc. I'm just basically writing the sales person!

Dev Shahani is the best I have bought several vehicle's from him and referred my family and friends…read moreto him

Great place! Found the car I loved! Great deal thanks…read moreMoe!!!!! Recommend this dealership for Land Rover!