This Friendly's is consistently a great experience. The staff is so nice and so accommodating of kids. Today my son was devastated to learn they no longer make the tacos on the kids menu and our waitress got them to make one up special for him - it saved our day! read more

Quick service, friendly staff, and tasty food (and most of all ice cream, which no one can ever say no to!)

Terrible service server was lousy and barely came by busy when we got there slowed way down about 15 min after we got there at that time placed our order took forever for our food but was tasty so kudos to the cooks. There was one table as we were leaving between ordering our fribbles and getting the check took 25 min. As a former employee almost 12 years ago while I was in high school I can see why this is a failing business and they have closed down so many read more

Delightfully mediocre. Good for a cheap meal with friends, just don't go in expecting a high quality meal and you'll be fine. Mozza sticks and ice cream slap though. read more

Food was great, waitress Kelly is really great, made our experience and lunch better than expected!

If you need a cheap bite to eat on a Saturday night, this is the place to go. Zero wait with average food but for the price and immediate service it's worth it. The burger is nothing to write home about and they don't give a lot of fries but i don't have a complaint about the taste. You can't go wrong with ice cream though and that's this places first priority anyways. Average is the only way to describe it. read more

Like everyone else, I have been going to friendlys since I was little. Yes it's hard to mess up ice cream but that seems to be the only thing they have going for them these days. Too bad they used to have decent food. Now you pay $12 and get a slice of turkey maybe one strip of bacon and a lot of tomato to help bulk it up on the turkey supermelt. I guess ice cream is the only thing they can get right these days. read more

Friendly's - Turkey supermelt - Breakfast & Brunch Near Me - Norwood, Massachusetts

Friendly in Norwood is the best place to go. Aiden was excellent. Great personality. Good food at a decent price.

I miss the old Friendly's. I stopped in for a late quick lunch (was hoping I was close to Chick-fil-a, but i wasn't and I had to make do.) The place was half full. We waited about 5 minutes and then a hostess sat us near some families that were loud, so we asked if we could sit somewhere quieter. She brought us back to the front and angrily said we would have to wait. The front to middle of the restaurant was partially full and the back was wide open so I don't know why the long wait. Finally the disgruntled hostess came back and said I don't know kids are everywhere and proceeded to seat us where mostly adults and teens were sitting and it was quieter. Another 10 minutes and the waitress hadn't appeared. We left. Walked right by the hostess who sat us and she looked at us and didn't say a word. There were at least 3 waitresses and the hostess (I use this term lightly as she was neither welcoming nor pleasant ) I don't know why they were so slow. It certainly wasn't because they were clearing off all the tables because numerous tables still had the plates from the previous customers. The place was not clean, had torn seats. I seem to get seated at the torn seat side all the time. A look at the menu showed some OK food like hamburgers and chicken tenders, but they will cost you. Chicken tenders $10. Way overpriced. I will never be back! read more

Excellent. Service no.wait from the time we walked in until.we.left. food was great and we were left wanting for nothing

Lady in the front for the to go icecream was rude! Started off as bad right there. Seated table was sticky yikes! Our server was nice and I feel bad because she was the only one working and I can see her sweating from running around serving. Food is not good. Turkey club melt was not hot and fries was cold. Kids chicken strip was old looking and their fries was either old or sat around for a long time. Overall Would we return? The answer is ( no). To top it off it gave me a stomach ache 15 mins later. read more

I am here right now going on 2 hours. For the last 30minutes we have been waiting on our ice cream to go. We have a 1yr old that are starting to loose it. There is literally 1 waitress for the entire restaurant. If we knew that at the beginning, we would have went else where. Taking 3 kids to friendlys was supposed to be fun, it was anything but. read more

I've order through Uber and Dash many times over the past couple of years.. orders have been great until recently after being purchased and ownership changed. Orders are made incorrectly, missing items. I've tried a few times since ownership has changed, I don't know what happened but somethings different. Hopefully things improve again as time goes by but disappointing. (3 sundaes were all made incorrectly this most recent time). read more

Friendly's - This is supposed to be a Recess Peanut Butter cup sundae... pretty sad looking. - Breakfast & Brunch Near Me - Norwood, Massachusetts

While I hate to say it, this place has definitely gotten considerably worse over the past few years. I used to love Friendly's back in the day, but never visited this location many times. I used to visit the others in the area since they always used to be better. The Needham and Dedham restaurants topped the charts in service, this one was always subpar. Then they closed the rest and updated everything here with a complete interior and exterior remodel. Service got better and the quality of the food got better too. Within the past year, it has gotten worse and worse. Many nights the ice cream window takes way too long to be explained. Three people in line suddenly takes over thirty minutes for just ice cream. No thanks. Take out food orders are small and not worth their cost. Ice cream is better at Furlong's up the street (as is the service), and food is better at Texas Roadhouse, Chili's, or any of the other trillion chain restaurant that line this section of Route 1. 2 stars. Mediocre and not suggested. read more

Ordered online for delivery twice from this location, and both times I had many items missing. Each time, the drivers said it was the staff who were making them feel bad for asking about missing items. NEVER do delivery from them. EVER! read more

Great food! It is very delicious! This is definitely a place to bring your kids! Get French fri's while you are here!

Honestly I don't know what compelled me to go here but I'm not going back. I sat in the main lobby waiting for my online order with 5 other doordash drivers only to hear one employee go "I clocked out in not dealing with these customers" and proceeded to walk out to her car. Then we all waited 15-20 min for another employee to help and turns out everyone food was ready and waiting for us . So my bacon cheeseburger and waffle fries were cold by the time I got them and they only gave one 1 piece of bacon. THIS PLACE NEEDS TO GET ITS SHIT TOGETHER. I'd give it a few month before trying again if that read more

The best local Friendly's. Yes this is a Friendlys restaurant in the mold of the others. On the good side you'll recognize the menu, surroundings, ... etc. On the other side, it is not you local family run five star restaurant serving exotic culinary dishes reviewed by by the Phantom Gourmet. This is reliable comfort food. This location is the best locally. The wait staff varies; however, for meetings we usually get the same waitress who is professional and knows our orders. Why no 5 stars? The one irksome item is the Ziosk payment station on the table. It is a greedy attraction to suck youth into spending money on games. It gives some waitresses an excuse to never return once the food is served, and it uses table space. Friendly's get the message, we go to your restaurant for comfort connivence and service; if we wanted food from a machine we'd visit a vending machine ! The best local Friendly's. read more

This Friendly's was renovated recently and the decor is a modern/retro mix, very clean design and I like it more than the old place. The booths are comfortable and large enough tor 4 or 6 if you have small children. They can also accommodate large groups by pushing smaller tables together. This Friendly's features the touch screen devices on the table that allow you to play games while you're waiting for your food. You can also use them to pay for your food when you're done with your meal. This is a good place to come for breakfast, just be sure you get here by 8am on a weekend or there may be a wait. The portions are large enough without being too much food and the prices are very fair. Weekday mornings breakfast is 50% off right now which is an unbeatable deal. If ice cream is what you're after, you can either order it from a window out front to take with you or get a booth or table and enjoy it inside. The selection of flavors and toppings is very good and the ice cream is delicious. Lunch and dinner here offer all the standards - burgers, chicken, steak, a few fish options, various salads - and they are all good. Service varies depending on time of day and which server you get but overall, I enjoy eating here. read more

Friendly's - Breakfast & Brunch Near Me - Norwood, Massachusetts

I had been going there since Covid lockdown, getting a bacon cheese burger, fries and as of late, a chocolate shake with chocolate ice cream. One person there should know exactly who this is. Went there tonight, was waiting behind the persown in front of me, who was placing an order. Someone asked me if I was picking up, and I said no, and noticed one side seemed to be for placing order and the other for pickups. I moved to to side behind the woman in front of me placing her order. Another guy walked in, asked if I was waiting and I said I was placing an order. He remained standing at the pick up side. Once the woman was done the kid at the register turned to him and asked picking up? And the guy started placing an order. The kid behind the counter totally discounted my having been standing there. So I walked out. Never again, this place is now off my list. You suck and I hope you close like the rest. read more

You know you don't go to friendlys for the food but it was Surprisingly mediocre. Not enough fries but the burger was good. The waitress Meghan was Fantastic. And the really winner is the ice cream per usual. Might go again read more

Food is always at least decent, got a disgustingly burnt grilled cheese today but hell I was so hungry I was glad it's even edible, the waiters are good but as far as the food, you get what you pay for. Girlfriend loves the chicken tenders here though read more

This review is for the service we received tonight. After an error in the kitchen, our server (Marianne?) completely took care of us. She was very apologetic for the mistake. Thank you for treating us well and taking care of us. read more

I have been coming to this Friendly's since I was a young kid and it has just progressively gotten worse customer service wise over the years. After it taking almost 10 mins to be seated and not being said a word to, I was greeted by my server who was absolutely great BUT the rest of the staff doesn't seem to be attentive to the guests AT ALL. The morning staff has always been amazing but the afternoon staff treats guests like they're not even there. I watched 3 people walk out after being seated. Yes 3! That is absolutely terrible. This restaurant needs to pick up the slack before they lose all business. read more

Been there twice now, both times I got quality service and solid food. Its nothing special, but its great for a casual, fair priced meal.

Takeout staff can't seem to get it together, every time I go there they are talking amongt themselves about drama, while they have my food in their hands... I sit and wait patiently while they carry on there convo. read more

this restaurant changed my life. It brought me and my family the greatest Moments and memories in our lives. it it weren't for friendlys my wife would have divorced me and I wouldn't have a relationship with my family. read more

My husband and I stopped in for what we thought would be a quick lunch. As I get out of the car I see their employees outside smoking. Noting more appealing than seeing that. We go inside expecting to be sat. The restaurant wasn't super busy. So the longer that we stood at the host stand with the servers/host ignoring us the madder I got. As we were about to leave someone (who I assume was a manager) came strolling out from the kitchen, chomping her gum and asked "how many." Not, hi folks or sorry about my employees ignoring you, just, how many. We finally get sat, and wait some more. After about 5-7 minutes our server comes on over. Wouldn't you know it, she was the one I saw outside smoking 25 minutes earlier. Noooo wonder why friendlys is going bankrupt and closing all their locations. I won't be surprised when this one is the next to go. read more

I'm still here. I've been here forever. I don't even think they have ice cream back there. The ice cream is a lie. Save yourself the never ending wait for service read more

Yum that's all you need to know great food. Awesome dessert too. Over all recommended this place.

Our family of four was completely ignored for 10-15 minutes after we walked up to the unattended hostess stand. The couple in front of us had resorted to flipping through menus. They were finally seated. However, we weren't acknowledged. No "someone will be right with you," no "welcome to Friendly's," no "hello," not even eye contact. A few waitresses walked by and also treated us like we were invisible. The restaurant was about half full and not what most people would consider busy. It was clear they were uninterested in our business. We walked out of the restaurant still unacknowledged as the door closed behind us. We instead drove to the Friendly's in Weymouth, which was also on the way home. We were greeted and seated in under 1 minute in Weymouth. read more

Honestly service could be alot Better and Cleaner and could use more space for customers with children at Table areas the waitress's could use some more training and making sure that the tables there waiting on dont need anything else. Bathroom smell like wet dog and floor was slippery as heck and they was not even wet. Food was ok the waffle and cheese fries was pretty good. They need some improvement asap read more

The service is unbelievably atrocious didn't even get my money back. 2 hours total for a simple sandwich and water. Would not suggest the restaurant. read more

Two stars is high for what it is now, but before Friendly's went bankrupt, this place was incredible. This was the second time I've gone since bankruptcy and there really isn't any hope of turning it around. Last time I went, we walked out after not being seated for 10 minutes. Fortunately, we were seated quickly but the service couldn't have been slower. I understand they're understaffed, but I saw the other waiters constantly. Ours was out of sight. The people she seated across from us left after she didn't take their order for 20 minutes. The food was OK, but the table was nasty. Like I said, I understand they're understaffed, but the other waiters were wiping their table, it can't take more than 20 seconds. And don't go in the men's bathroom, the floor is so sticky you might not leave with your shoes. read more

The food took an extremely long time to come out and my strawberry fribble was essentially strawberry milk. Extremely disappointed, will not be taking the kids back. 1/10, would never return again read more

Let me start off by saying I am truly disappointed in this whole situation. I have been a huge fan of Friendlys since I was a child. I always went to the Sudbury location till it got shut down. I was super excited when I found one in Norwood MA, but quickly disgusted by the MANAGERS attitude. So its Sunday 3/8/2020 and I place an online order of a simple kids meal the Mac & frank. I receive an email saying my meal was ready by 1:57. I went to go pick up my meal but ahead of me was a man who was making a complaint about his service ( I should of listened to him ) his complaint took about 20mins so I just waited in line. When it was my turn this old lady who was the manager on duty goes and asks me what I want I simply say I have a pick up order OMG this old lady LOST IT she started yelling " no no no who's here to place an order I don't have anything ready no NEXT no I don't have any orders ready " so I simply tell her " well I received an email telling me when to pick up my meal". She tells me there's nothing she can do so I simply wait to the side. She takes another lady's order, then A Brazilian lady approaches mind you I noticed she was there before me waited and talked to someone previously. The Brazilian lady asks if her order is ready and again the old lady start screaming !! " I TOLD YOU I DON'T HAVE ANYTHING READY YOU JUST PLACED THE ORDER 10 MINS AGO YOUR GOING TO HAVE TO WAIT ATLEAST 40MIN I HAVE A FULL DINNING ROOM!!! " so in my head I'm like oh helllll no 40mins ?? I've been waiting 30 already. So I ask the old lady can I just get my money back she asks me for my name ( finally ) and I give her my name she goes to the kitchen and my meal was ready she hands me it and I leave. Okay the madness is over .. NOPE!! When I go pick up my child and hand him his meal he accidentally burned his fingers opening this bag!! They didn't even take it out the bag!! I'm disgusted by this behavior the manager clearly can not work under pressure and knows nothing about customer service!!! read more

Friendly's - Kids Mac and frank fail - Breakfast & Brunch Near Me - Norwood, Massachusetts

I had a surprisingly good experience at this Friendly's. My party arrived on a Sunday afternoon at 2pm, and we had to wait about 10 minutes, which is really no big deal. I don't expect to be served fast at a Friendly's...just being honest. The young man that took us to our table took our order for some Fribbles and they arrived very quickly in spiffy metal shake containers. Later we were told this was an error but I thought it was cool and very 50's diner-like. The waitress came over and was surprised we were just seated. She started her shift a few minutes before and said she had seen us arriving in the parking lot. She was genuinely concerned that we weren't being taken care of quickly enough and seemed frantic to help (which was sweet). Appetizers and sandwiches came with perfect timing. The waitress (her name started with an M I believe but I can't remember her full name) was very attentive and personable. Food and prices were decent, staff were excellent, and the place was clean. 4 stars for beating my expectations with fast (but not too fast) service. read more

Ignore the 2 Star Reviews Go and Have Fun! This is likely the Number ONE Friendly's in Eastern Massachusetts (Because Wilbraham is Awesome). Tons of Space and plenty tables for as many 5 or 10 Birthday parties at one time and still room for 5 more groups. The servers, the manager, the host or hostess, the cooks are super KIND and of course FRIENDLY and attentive. I never hesitate to leave a decent tip because the employees are so warm and helpful and make for fun full lunch, dinner or party experience. They're open until 11 so you can always get your cravings filled. Oh!, Did I mention the FOOD. Everything TASTES perfect! Don't question the choices just try any sandwich, any burger, and appetizer, and chicken or seafood, and GO CRAZY for dessert! read more

This was the place to go as a Dad with your child. Food was good-service was friendly and you felt comfortable. Not anymore-dirty tables - blasé service-untrained staff with zero Friendly... Didn't stay for the food -went straight to IHOB. read more

This was the most trash that we have ever seen at a restaurant! We were going to get ice cream sundaes and while waiting to be seated we noticed lots of trash over every open table and all over the floor. Because of this we decided to go to the ice cream take out counter. While there we got to look inside the kitchen area and saw even more trash. It was the most disgusting restaurant that we have ever seen! We left to get ice cream sundaes elsewhere. read more