This was one of the most disgusting restaurant experiences I've had in a long time. Walking in, the place felt tired, run down, and forgotten. The greasy, sticky menus should have been the first warning sign that cleanliness isn't a priority here. I ordered the Patty Melt and found multiple gray hairs in my food. That is completely unacceptable and absolutely ruined the meal. There is no excuse for something like that making it out of the kitchen. It immediately made me question what else is happening behind the scenes. The restaurant itself feels like it's been neglected for years. The dining room looks worn out, the atmosphere is depressing, and even the servers looked like they didn't want to be there. Nobody smiled, nobody seemed engaged, and the whole place had an overwhelming feeling that everyone had simply given up. It's honestly sad to see what has happened to Friendly's. It used to be a place families looked forward to visiting. Now it feels like a shell of what it once was. The food quality, cleanliness, and overall experience have fallen so far that I cannot recommend anyone spend their money here. Management needs to completely overhaul this location because in its current condition it is embarrassing. If this is the standard being accepted, then perhaps it's time to close the doors. Based on this experience, I will never return. read more

I came here with two friends to kickoff summer the right way. Obvi that means going to Friendly's. Time and time again, the inside has gotten busy with multiple tables full of people. We love to see it. There were many many times, even a year or two ago, when it was literally just us inside. Now there's multiple tables full! We heard they started doing ice cream flights so we had to see what that was all about. Our friend got the cookie dough ice cream, black raspberry, and the cotton candy flavor. Tip: don't decide to start telling a story when the flights arrive. She was so busy yapping that by the time she got to the cookie dough (her third cone) it was pretty melted and messy. Eat these quick! They are pretty small so it's the perfect bite sized flight. Also, make sure you order a blue raspberry royal razz. You won't regret it read more

Friendly's - Outside - Breakfast & Brunch Near Me - Norwood, Massachusetts

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I have gone to friendlys in norwood.for over 5 years,the service is fantastic, I have never had bad service. EVEN WHEN I bring the grandkids The waitresses still have a very pleasant and outgoing personality. I would recommend this friendlies to anyone. read more

I came here on a very special day with my husband. Our server was super friendly. The burger was great, but the Hunka Chunka PB Fudge Lava Cake Sundae stole the show! I was transported right back to my childhood in the best way. I'm glad to see a Friendly's location still up and running. read more

Friendly's - Hunka Chunka PB Fudge Lava Cake Sundae! - Breakfast & Brunch Near Me - Norwood, Massachusetts

I've been coming to Friendly's for years, but never for the food, always for dessert with my husband. But this recent visit? One for the books... and not in a good way. First of all, my ice cream was served on a plate. Yes, a plate, not a bowl, not a sundae glass, not even the classic Friendly's metal dish. I genuinely thought I was being pranked. But no, that's how it came out. Anyone who knows ice cream knows it melts faster on a flat plate, so that was strike one. Beyond the strange presentation, the dessert itself just tasted... off. The cake layer tasted like stale air and maybe even a hint of cigarette smoke. It was bizarre and completely unlike the usual quality I've come to expect from this location. That said, I do want to shout out the service, our server, he was wonderful, and the woman who brought my dessert was kind and cheerful. Unfortunately, kindness couldn't save the chaos of what ended up on my plate. I'm not sure what happened that night, but it was a hot mess from start to finish. I think I'll take a little break before giving this location another try. If you're heading here for dessert, just know: it might be a gamble read more

Friendly's - Ice Cream on a plate. WEIRD! - Breakfast & Brunch Near Me - Norwood, Massachusetts

I've been back here a few times since my last review and the speed of service has improved immensely. Friendly's is still the king of comfort food and novelty sundaes/beverages. I was so jealous when I saw some kids getting the shark themed sodas, part of their June menu. I went down memory lane and got the banana split here a few weeks ago. My husband has been enjoying the quesadillas. I tend to like the tuna melt, though I had a burger here recently. I have to say, my hometown misses it's two Friendly's dearly. I feel spoiled to have one so near where I live. read more

Friendly's - Quesadilla starter - Breakfast & Brunch Near Me - Norwood, Massachusetts

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We got a lobster roll and a bowl of French Onion Soup. Such a delicious meal and we enjoyed the lobster roll it was jam packed with only a little bit of mayo. The waitress was very nice and not overly attentive. I love their ice cream at Friendly's. It was an excellent ending to our meal read more

GREAT SERVICE! GREAT FOOD! I highly recommend getting the famous Royal razz to start off as a beverage. It's a classic. Can't go wrong with any food, but the mozz sticks and grilled cheese is my favorite. And lastly, ice cream is a MUST. Monster mash is a classic. Friend-z and any sundae is also good. And FRIBBLES! Sometimes I get a fribble to start. I came here with my grandparents all the time growing up and now I go with my friends on the regular. No better place to catch up with friends read more

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Felt like the fishamagig sandwich and stopped in ... nice grilled cheese fish sandwich with fresh haddock . Fries were just ok as looked end of the bag small pieces? I miss the tinkle cut style... Ordered a coffee Fribble ...excellent Free sundae as part of the deal... excellent Service quick, excellent.... 21.00 for the meal...,excellent I wish more of these would open back up... Reasonable lunch out and better than other fast food... and always excellent fribbles and ice cream... my burger melt there is my other meal... read more

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This is a little late sorry about that. It's been very good month. We went there for Veterans Day. We had a wonderful time, even though we walked in. It was busy. It was only just a manager some couple people working in the kitchen, the manager and one server on the floor and they were doing a fantastic job let me tell you nothing was off at all except the shortness they had. I didn't expect it to be busy cause usually friendly is kind of quiet But they forgot that Veterans Day and so they had other people coming while we were waiting and we ordered I ordered the fishamajig , which is my favorite and my husband got the cheeseburger cause he's a veteran. Everything was excellent. The food came out hot fresh. My only complaint was that the fish piece in the sandwich was very thin but other than that. Everything was outstanding. Everybody was friendly and kind people came over to our table and thanked him for his service. One young lady, whose husband was a marine who was away overseas. She ends up buying my lunch and our beverages cause we got a special peppermint, milkshake to share and Can't there's no other complaints. Everything went perfect and that's wonderful tip for me to say cause I love Friendly's for me it's a grown-up kind of place. I threw in that restaurant on my whole life and it was always the place to go as a child. You know it was just a treat read more

Friendly's - Peppermint milkshake - Breakfast & Brunch Near Me - Norwood, Massachusetts

I'm a big fan of Friendly's and when in the area we decided to visit. I've cream was good as expected but for some reason they served at the table in to go containers with plastic spoons for the sundae. Didn't really stop the enjoyment just felt a little strange. I will visit again when next in the area read more

The people working here are miserable and they let it be known by complaining while they work. The stir fry with chicken is terrible. Frozen vegetables, frozen chicken, overcooked, mushy and watery. Many other places in the area for $20. You can get a better mail elsewhere. read more

My kids love going to this Friendlys as a special treat! I grew up in Massachusetts in the 90s, when it seemed like there was a Friendlys everywhere. Anyone remember the Museum of Science Friendlys? There aren't as many nowadays but I'm so glad the Norwood location is still there! The staff is wonderful and food is always great. read more

Love Friendly's! The food is always good! My favorite ice cream! Meghan was our waitress she is the best! She is our favorite waitress! She deserves a raise! read more

Our waitress was very friendly and attentive! The sandwiches tasted great! We will be back! Thank you! read more

Awesome food! Awesome staff!! Merry Christmas! Happy New year! See you next year! read more

Food and service was enjoyable. We arrived about 12:30 on Sunday afternoon. The restaurant was moderately busy with a number of large parties. Our server was handling about 3 tables with 4 to 5 people which she took care of very quickly and well. I was very impressed by how efficient and friendly she was throughout our visit. Definitely, will return soon! read more

Classic food and experience, but the decor and ambiance is bleak. We miss the old days when the walls were murals of kids having fun at a carnival and it all just felt more kid friendly. Now it's some stock photos of ice cream with no personality. It's not the Friendly's I remember. read more

i ordered take out never had a problem with friendlys never. Well I ordered take out came home I had hair on my food. I called right away manager said I'll give u back a refund . Well 6 days later still waiting called back today manager Tim as she said didn't come to phone she spoke to me not nicely but it wasn't her problem as she was a server not the manager. I'm so mad reached out to home office nothing. I don't eat out a lot as I can't so I'm a little mad and not cheap either. So I'm out 18 dollars there mistake they should fix this. But no get the run around. Debbie read more

Friendly's - Nothing won't let me continue without it - Breakfast & Brunch Near Me - Norwood, Massachusetts

food, Service And ambiance was just wonderful nice time enjoy the people Andrew servers where great!!!

I recently had the pleasure of dining at Friendly's in Norwood, and overall, it was a delightful experience. The menu offers a great variety of options, ensuring there's something for everyone. The food was decent, with each dish prepared well and satisfying to the palate.What truly made my visit exceptional was the service. My server, Cara, went above and beyond to make sure everything was perfect. Her attentiveness and friendly demeanor added a special touch to the meal. She was knowledgeable about the menu and provided excellent recommendations.If you're looking for a casual dining experience with decent food and exceptional service, I highly recommend stopping by Friendly's, especially if Cara is your server! read more

This the worst of the worst. Ended up leaving and not eating Waited in line but staff walks by No hi No we will get u Not even a look A dump At least saiy sorry that we are very busy but will get u seated Stick to ice cream read more

Food and service was great. Would definitely recommend & go back next time I'm in the area

Food portion are huge and tasty. Service as usual is fast and friendly! It's a must to order and ice cream after a delicious meal. It's a sweet and satisfying experience. read more

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I got 6 sundaes late at night and they were amazing! great job Friendly's! still the best sundaes around!!!

Second trip .. our server Kelley was very welcoming.. she was busy during lunch rush.. she took our order right away . I came here with my sister and we had a good time. Ice cream was great food was good read more

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Aubrianna was so kind and patient !! Great service!! This is my old take my grandkids to spot!!! Ice cream is always delicious!! Love friendlys!! read more

Just like the name staff is Friendly. Delicious ice cream and a good food selection at a fair price.

Food as always was exactly what I expected very good. The service was amazing and very fas. I got a delicious BLT with fries and the famous mini mozzarella stick. As for the ambiance I found everybody was very friendly and the place very clea. read more

Fast and Friendly service. I ordered online and arrived early and was told about two minutes it would be ready and it was. Hot Fishamajig sandwich and two Franks nice and hot and cold happy ending sundae read more

Great food and great experience take my kids here a lot ...employees are very nice and greeting

Norwood has always been a great Friendly's! Lately we have been ordering delivery I've cream and we're always happy

Food is always good and where else can you get a Fribble with your meal! Take out is easy as well.

The service was terrible. I walk in the restaurant and it smells like cigarette smoke. My waitress (maybe waiter it was hard to tell) approached us and asked for what drinks we wanted. I said a blue razz, and she gave me a weird look. The kitchen workers had no masks on. And my daughter couldn't even go to the bathroom because of the large fecal matter that was left. The food took 2 hours to come and and the waitress's didn't even apologize. the customer service was extremely rude and I will never be back. read more

Ate here for the first time two weeks ago and there was only one waiter. We wasn't in a hurry so we decided to eat there. The waitress was nice and food was good. Good quality burger and ice cream to me. We came back next week and almost everyday the dining room is closed. That's too bad. read more

Friendly's - Burger and fries - Breakfast & Brunch Near Me - Norwood, Massachusetts

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We waited for two hours (not an exaggeration) for food and ice cream and when we got it was completely melted. I asked for a new cup and they refused. Never going here again. read more

My 89 year old stepfather and I wanted a go to destination after his dinner at assisted living. I was testing out taking him in his wheelchair in my Volkswagen sedan. He has a doctor's appointment this week, a follow up from his accident. I was greeted by TJ who was the only waitress at the restaurant that night. She held the door open while I wheeled my stepdad inside, took our order, seated us. We were just there for coffee and ice cream. But the service was outstanding. I will bring my stepfather back for dinner. He gets bored with the food at assisted living. And he appreciates getting out some nights. read more

Went for dinner last night, there was a couple at one table and a single person at another table. Not just by any means, four workers stared at us and ignored us waiting to be seated. After five minutes we left. The place was empty and going down hill, this is why. read more

i came w my fam and it was wholesome :) thank you thank you thank you and we will all be back for 100 years!

This Friendly's is consistently a great experience. The staff is so nice and so accommodating of kids. Today my son was devastated to learn they no longer make the tacos on the kids menu and our waitress got them to make one up special for him - it saved our day! read more